American Inn & Suites

Hotels
5.3 (824 reviews)
7076 Highland Road , Waterford , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious rooms
Nice staff at checkout
Cons:
Dirty rooms
Poor maintenance
Lack of basic amenities

Categories

Cleanliness
3.55
Numerous mentions of dirty rooms, roaches, bed bugs, and mildew.
Service
8.05
Mixed feedback; some staff were nice, but overall service was poor.
Location
8.55
Location was acceptable, with some guests appreciating its convenience.
Room Quality
4.55
Rooms were criticized for being dirty, uncomfortable, and poorly maintained.
Amenities
4.05
Multiple complaints about lack of basic amenities like ice machines and toilet paper.
Value for Money
4.55
Guests expressed dissatisfaction with the overall value given the poor conditions.
Food and Beverage
3.55
No breakfast provided and severe lack of food amenities.
Overall Experience
5.55
General disappointment expressed with most aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:18

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Relax in the indoor pool and enjoy free WiFi throughout the property. Each guestroom is equipped with Cable TV, a coffee maker, iron, and hairdryer.

Entertainment and Services: Unwind in the games room or take advantage of the dry cleaning services, laundry facilities, and complimentary parking provided for your convenience.

Explore Nearby Attractions: With Central Detroit and the Cranbrook Institute of Science just a short drive away, there's plenty to see and do during your stay at American Inn & Suites.

Experience comfort and convenience at American Inn & Suites - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

5.3
Based on 824 reviews
Cleanliness: 3.55
Service: 8.05
Location: 8.55
Room Quality: 4.55
Amenities: 4.05
Value for Money: 4.55
Food and Beverage: 3.55
Overall Experience: 5.55
C
CHRIS MATTHEW • couple • us
8
2026-04-28 • via Nuitee
N
Nickerson • solo_traveller • us
10
2026-04-24 • via Nuitee
R
Richardson • couple • us
10
The staff are great
Pros:

The location is good getting to and from work

Cons:

One room I stayed in didn’t have heat

2026-04-21 • via Nuitee
H
Hardwick • solo_traveller • us
4
2026-04-20 • via Nuitee
J
jeffrey • couple • us
2
Not as advertised, property needs repair
Pros:

The cost

Cons:

Photos on website do not match. At one time this probably was a nice hotel. It has fallen into disrepair and should not be represented by old photos when advertising

2026-04-13 • via Nuitee
B
Brianna • family_with_children • us
1
Awful.
Cons:

I was checked in for an hour and it was so disgusting I had to leave.

2026-04-07 • via Nuitee
E
Erica • solo_traveller • us
7
Great value for short stay with nice swimming pool
Pros:

Very nice heated indoor pool and friendly staff

Cons:

Broken air conditioner dirty room phone didn’t work

2026-04-06 • via Nuitee
A
Anthony • solo_traveller • us
1
2026-03-31 • via Nuitee
S
Slager • family_with_children • us
10
Pros:

Friendly staff

2026-03-26 • via Nuitee
W
Walls • family_with_children • us
8
2026-03-23 • via Nuitee
M
Marcus • solo_traveller • us
10
2026-03-15 • via Nuitee
C
Cristobal • family_with_children • us
10
2026-03-13 • via Nuitee
D
Danny • family_with_children • us
4
Tiene todo dañado
Pros:

Nada

Cons:

Todo

2026-03-10 • via Nuitee
K
Kimberly • couple • us
10
2026-02-24 • via Nuitee
K
Kim • family_with_children • us
10
2026-02-11 • via Nuitee
R
Richardson • family_with_children • us
7
2026-01-20 • via Nuitee
C
Christan • family_with_children • us
1
2026-01-19 • via Nuitee
J
Jennifer • family_with_children • us
2
I will never go back there
Pros:

NOTHING

Cons:

The room didn't have a comforter, the air didn't seem to cool it down as much as I expected, the fan in the bathroom was hanging from the ceiling, the corner by the door in the bathroom was falling apart, the desk/table was barely standing, any movement and it would almost fall over, only 2 towels for a room with 2 queen beds, walls had stuff splattered on them.

2026-01-19 • via Nuitee
M
Mary • family_with_children • us
1
Worst place ever, left without staying the night
Pros:

Nothing whatsoever

Cons:

The dirty floors, hair on the toilet paper and toilet, no curtains or blinds so parking lot lights lit it up like it was daytime, smelled like urine, pet fur on the floor, clock and phone didn’t work, doors to other entrance was unlocked and people could walk in off the street, layer of dust over everything in the room , mattress had holes, sheets were dirty

2026-01-19 • via Nuitee
V
Vicky • family_with_children • us
1
The worst dirty hotel rooms were nasty air conditioner broke down dirty bed clothing carpet wore
2026-01-19 • via Nuitee