Americas Best Value Inn Waukegan

Excellent

None

Location had good restaurants close & close to Naval Recruit base.
Sheets & towels smelled clean, lots of bleach!

We have been charged for a room that we did not stay in. When we arrived they said they were booked up even though we had a confirmation number from you. They said that it was not their problem and they were full. How do we get this refunded?

Dirty, toilet broke, just gross. No towels

Needs face lifting.. as said by other reviews.. concerned about safety.. anybody can go in & out of hotel up to your room .. nobody in d front desk all the time .. for sure there’s camera watching in & out of people..understandable coz not a busy place..Towels really overused … though it’s clean... at least change them once in awhile towels are very cheap..talked to d staff at least 2x they were nice.. u can reach them by pressing a button.. we only stayed one nite which is good.. I will not be able to stay for more .. am scared to touch anything..don’t know why.. I never expected this kind of hotel in this area plus from hotels.com

Our keys didn't work. The lady kept saying keep keys away from cell phones and we did. But the keys didn't work. Finally an older gentelman walked down to the door with me with a new key that he held the entire time and he tried to open the door and it failed. There were not enough pillows or towels

The doors are constantly slaming even the hallway door is slammed in a row 4 to 5 times consecutively in an day! There is banging on the walls from certain rooms and loud sex noises with loud rocking sounds in the bathroom. I told the manager and it was never resolved if anything it got worse.So I don't recommend this place at all until they take this seriously and get an handle on this place. All these door slammings is damaging the managers doors but he doesn't seem to be taking it seriously.How much in repairs could this eventually cost americas best value.At least whoever owns the whole company should care about that.

Nothing ! The air conditioning made noise and the mini fridge made noise the bath towels looked like they wiped the bathroom floor with them.

the area

I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)

Crappy hotel very dirty and not well maintained

Good

Blankets were ripped and had stains and burn marks. Smelled bad.

Nothing. The only thing that wasn't horrible was the location. It seems to be in the middle of everything for the most part. But that's it.

It will work for a night stay for graduation. Breakfast not great but you won’t be hungry.

Customer service the staff in general is amazing very very helpful very very friendly very accommodating! On another note ... a little updating would do that hotel wonders, ie newer towels Newark carpet newer paint ECT. But other than that it was a good stay for the money

The room was very dusty and not clean at all. The wall had some holes and some off paint spots too. The first night we didn’t have shampoo and conditioners. I thought this hotel doesn’t provide it but next day after I came back to the room and I saw they put them in the bathroom so that means they didn’t prepare the room for the guest. The site said continental breakfast but it was very poor contents. That made me feel no breakfast is better than that. The front was always empty and people weren’t there.

The rooms were good size. They had the heat going when we got in so it was warm when we walked in the room. It was snowing outside so was nice to come into warm room.