Best Western Plus All Suites Inn

Hotels
Best Western Plus
7.7 (562 reviews)
500 Ocean Street , Santa Cruz , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Comfortable rooms
Clean and spacious rooms
Good location
Cons:
Lack of housekeeping
Dirty common areas
High drink prices
Noisy location

Categories

Cleanliness
6.53
Common areas were dirty and the jacuzzi was not well maintained.
Service
9
Customer service went above and beyond; staff were very kind and helpful.
Location
8.04
Centrally located with easy access to boardwalk and downtown.
Room Quality
7.99
Rooms are spacious, clean, and comfortable.
Amenities
6.52
Parking is small and there are issues with the hot tub; some amenities are lacking.
Value for Money
7.48
Pricing for drinks is too high; overall, room value is decent.
Food and Beverage
8.03
The continental breakfast was excellent.
Overall Experience
8
Overall a good stay with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:43

Property Description

Luxurious All-Suite Accommodations
Best Western Plus All Suites Inn offers spacious suites with separate seating areas, work desks, and modern amenities like free WiFi and in-room entertainment options.

Relaxation and Wellness
Guests can unwind in the outdoor hot tub or steam room after a day of exploring Santa Cruz. The hotel also provides free access to a fitness center for those looking to stay active during their stay.

Convenient Location
Just a short drive from the Santa Cruz Beach Boardwalk and the University of California Santa Cruz, Best Western Plus All Suites Inn is the perfect choice for travelers seeking comfort and convenience in the heart of Santa Cruz.

Book your stay at Best Western Plus All Suites Inn for a memorable and relaxing experience in Santa Cruz!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 562 reviews
Cleanliness: 6.53
Service: 9
Location: 8.04
Room Quality: 7.99
Amenities: 6.52
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
J
Jonah extended_group us
8
2026-08-14 via Nuitee
K
Kevin couple us
10
2026-08-13 via Nuitee
J
James solo_traveller us
7
2026-08-09 via Nuitee
L
Lindsay family_with_children us
10
Erica was a fantastic host as my bf is vision impaired.
Pros:

Clean

Cons:

Not enough towels

2026-08-09 via Nuitee
M
maria family_with_children us
10
2026-08-09 via Nuitee
D
David couple us
7
Pros:

Location

Cons:

Breakfast, very basic.

2026-08-08 via Nuitee
J
Julien family_with_children fr
8
Pratique pour visiter Santa Cruz
Pros:

Bien placé, propre et agréable

Cons:

La piscine est plutôt un spa… les enfants étaient déçus…

2026-08-08 via Nuitee
W
Wendy family_with_children us
6
2026-08-06 via Nuitee
L
Lori couple us
6
6 out of 10
Pros:

The breakfast was good, plenty of variety

Cons:

The Room could have been a cleaner, there was dust around the mirror frames, the bathroom floor corners could use a good scrub, the shower floor needs to be redone, there was a fireplace that didn’t work. For the money I paid it was not worth it

2026-08-05 via Nuitee
L
Lily couple us
9
Beach getaway to relax
Pros:

Close to the beach
Covered parking
Breakfast

2026-08-05 via Nuitee
J
Joaquin family_with_children us
4
Disappointed in location and booking.com
Pros:

Location

Cons:

I cannot believe they actually advertise the pull out sofa for a suitable replacement as a second bed. It was the most uncomfortable thing I or my kids have ever had to sleep on. I raised concerns to the front desk and booking.com and neither of you did anything about it. Highly disappointed and I will not use them or your website again.

2026-08-04 via Nuitee
A
Ashley family_with_children us
9
Pros:

The suite was beautiful, clean, and the bed was super comfortable. The breakfast was good and the staff was friendly. The facility was beautiful inside. The parking was decent, although small spaces. We walked to a few restaurants, and it was very central to a lot of activities and restaurants. It was easy to get to. We would stay there again.

Cons:

We requested maintenance to come fix one of the doors to the bathroom, he came the next day and stated he would be back later. He never came back. The door didn't latch correctly, so it never closed. We had tools in our car, so my husband fixed it himself, but we attempted to let them fix it for the first 24 hours. Nope. We didn't even tell them we fixed it, but I'm sure they'll figure it out. The hot tub area needs some photos. It felt like being in an isolated white hole with a funky in-ground hot tub.

2026-08-03 via Nuitee
A
Amanda family_with_children us
1
Terrible stay, dirty, uncomfortable beds, unfriendly staff.
Pros:

The location was okay

Cons:

The water I our tub/shower would not drain and there was no one to fix it. They told us to shower in our own dirty water. We were finally able to move rooms but the new room was filthy, and the mattress was too small for the frame, the bed was uncomfortable, and curly hairs and old food crumbs everywhere.

2026-08-02 via Nuitee
A
Amanda family_with_children us
2
This hotel is dirty, falling apart, uncomfortable beds, and out side my window was covered. No light
Pros:

The room was dirty, drawers would stay open and my daughter got hurt, found bugs in the bed, shower faucet broken, and bed uncomfortable. The window was covered so light and always black. Very creepy.

Cons:

The location was okay.

2026-08-02 via Nuitee
W
William couple us
8
Pros:

The breakfast was great. The parking was also good right underneath the hotel.

2026-07-25 via Nuitee
J
Janelle family_with_children us
1
Worst best western ever.
Pros:

The location

Cons:

The bed was super hard like a wooden board. It was so uncomfortable. The linens are the cheapest you can get. The breakfast looked disgusting.

2026-07-23 via Nuitee
J
Joshua family_with_children us
4
Good for just passing through town, for longer stays I would recommend a better hotel.
Pros:

Easy to navigate and breakfast was good

Cons:

Room was not cleaned, crumbs and dirt through out the room, moldy shower area.

2026-07-23 via Nuitee
K
Karyn solo_traveller us
7
2026-07-22 via Nuitee
J
John couple us
10
2026-07-22 via Nuitee
J
Jordan solo_traveller us
10
2026-07-22 via Nuitee