Best Western Plus All Suites Inn

Hotels
•
Best Western Plus
7.7 (499 reviews)
500 Ocean Street , Santa Cruz , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great staff
Comfortable rooms
Clean and spacious rooms
Good location
Cons:
Lack of housekeeping
Dirty common areas
High drink prices
Noisy location

Categories

Cleanliness
6.53
Common areas were dirty and the jacuzzi was not well maintained.
Service
9
Customer service went above and beyond; staff were very kind and helpful.
Location
8.04
Centrally located with easy access to boardwalk and downtown.
Room Quality
7.99
Rooms are spacious, clean, and comfortable.
Amenities
6.52
Parking is small and there are issues with the hot tub; some amenities are lacking.
Value for Money
7.48
Pricing for drinks is too high; overall, room value is decent.
Food and Beverage
8.03
The continental breakfast was excellent.
Overall Experience
8
Overall a good stay with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:43

Property Description

Luxurious All-Suite Accommodations
Best Western Plus All Suites Inn offers spacious suites with separate seating areas, work desks, and modern amenities like free WiFi and in-room entertainment options.

Relaxation and Wellness
Guests can unwind in the outdoor hot tub or steam room after a day of exploring Santa Cruz. The hotel also provides free access to a fitness center for those looking to stay active during their stay.

Convenient Location
Just a short drive from the Santa Cruz Beach Boardwalk and the University of California Santa Cruz, Best Western Plus All Suites Inn is the perfect choice for travelers seeking comfort and convenience in the heart of Santa Cruz.

Book your stay at Best Western Plus All Suites Inn for a memorable and relaxing experience in Santa Cruz!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 499 reviews
Cleanliness: 6.53
Service: 9
Location: 8.04
Room Quality: 7.99
Amenities: 6.52
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
G
George Sanchez • solo_traveller • us
8
Pros:

Location

Cons:

trafficking noise and hearing noise from the third floor.

2026-05-23 • via Nuitee
M
Maria • couple • sk
9
2026-05-22 • via Nuitee
E
Eva • family_with_children • us
9
Pros:

My kids loved the space of the room, the idea that they were able to drink hot chocolate at any time. I loved that they had coffee choices.

Cons:

We were in the first floor and the people staying in the second floor were too loud and too late, 2-3 AM to be exact. The shower area is one straight floor with only curtains and the water went all over the place that we had to used the towels to prevent the water to go outside the bathroom. The WiFi did not work.

2026-05-19 • via Nuitee
S
Sierra • family_with_children • us
7
2026-05-18 • via Nuitee
D
Don • couple • us
7
Every staff member we encountered was EXTREMELY FRIENDLY.
Pros:

Friendly staff (everyone) LARGE rooms and nice balcony. The espresso machine in the breakfast area was FANTASTIC. Covered parking under the hotel was WONDERFUL

Cons:

The bathroom didn’t have any counter space. We had to bring a small table in from the bedroom.

I think the housekeeping staff is overwhelmed. It didn’t seem that a common area routine was in place. A simple walkthrough of those areas 2 or 3 times a day would have really improved the precaution of your hotel. On our floor (3rd) there were 2 rooms that had used towels and bagged garbage outside their doors the length of our entire stay. We noticed the elevator got progressively dirtier over our stay. It didn’t help that it was raining and muddy footprints kept building up.

2026-05-18 • via Nuitee
E
Evilin • family_with_children • us
9
Pros:

Big space comfortable bed

Cons:

N/A

2026-05-14 • via Nuitee
W
Wendy • couple • us
10
2026-05-14 • via Nuitee
N
Ngoc Lan Chi • couple • us
8
2026-04-29 • via Nuitee
M
Maria Antoinette • extended_group • us
8
2026-04-27 • via Nuitee
S
Schofield • couple • us
10
A good choice for a last minute reservation. 👍🏼
Pros:

Clean, easy access to everything, nice room, and staff was very friendly.

Cons:

The fire alarm went off in the middle of the night. However, this was hardly the staffs fault. I’m assuming it was due to another guest as it was a false alarm.

One of the drawers in the dresser kept opening about an inch due to the bottom being uneven or the floor was slightly at a slant, I don’t know which.

Also, the footprint/distance between the toilet and bathroom door was so small you had to step all the way into the bathroom to shut the door, and I’m a fairly small person.

Again, none of the above was the fault of the staff. They were friendly, helpful, apologetic about the alarm (even though it was not their fault), and provided a clean welcoming environment and a fresh breakfast in the morning.

2026-04-26 • via Nuitee
V
Valdez • solo_traveller • us
10
2026-04-24 • via Nuitee
M
Matijas • family_with_children • ch
10
2026-04-24 • via Nuitee
T
Tiffany • family_with_children • us
6
Pros:

Location to boardwalk was great, nice having breakfast ready.

Cons:

I wish we had a window to the outside instead of the hallway/lobby. No air flow, smelled kind of stagnant.

2026-04-16 • via Nuitee
J
Jasmine • family_with_children • us
5
Aside from the moldy smell, the room was clean and the beds were comfy
Pros:

It was in a decent area

Cons:

The room smelled, it had a moldy smell

2026-04-13 • via Nuitee
J
Janee • solo_traveller • us
8
Pros:

Pet friendly and family friendly. Thats the vibes! The staff is all awesome. Really liked Brayden! She is welcoming and friendly everytime I see her.

2026-04-12 • via Nuitee
T
Tina • couple • us
1
2026-04-11 • via Nuitee
T
Tracy • couple • us
5
Pros:

Our room was very spacious.

Cons:

This facility was absolutely filthy. Garbage cans over stuffed in the hallways. Hallways, not vacuumed ,or dusted. The elevator was extreamly dirty. I asked if I could have someone come clean up the balcony in our room from the other guests. The floor was sticky and food was stuck on the furniture along with the tables not being wiped down. They came up and moved the furniture.

2026-04-10 • via Nuitee
F
Farhad • family_with_children • us
7
Beside the price which could be standard for such a hotel other thing was good.
Pros:

Our actual stay in the hotel was from 9 PM to 9 AM the next day. The most important point for us at any hotel is the cleanliness of the room and beds, and this was satisfactory.

Cons:

1-Breakfast 2-A small spa, not too clean 3-No sauna as advertised.

2026-04-01 • via Nuitee
E
Elizabeth • family_with_children • us
8
2026-03-30 • via Nuitee
B
Bila • family_with_children • us
8
Pros:

It’s a good place to stay for couple of days. However I would prefer location closer to the ocean. Very friendly staff on the front desk.

Cons:

Everything was as described on website. Fridge, tv, 2 queen beds and a small couch.

2026-03-29 • via Nuitee