Best Western Plus All Suites Inn

Hotels
•
Best Western Plus
7.7 (532 reviews)
500 Ocean Street , Santa Cruz , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
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Review Highlights

Pros:
Great staff
Comfortable rooms
Clean and spacious rooms
Good location
Cons:
Lack of housekeeping
Dirty common areas
High drink prices
Noisy location

Categories

Cleanliness
6.53
Common areas were dirty and the jacuzzi was not well maintained.
Service
9
Customer service went above and beyond; staff were very kind and helpful.
Location
8.04
Centrally located with easy access to boardwalk and downtown.
Room Quality
7.99
Rooms are spacious, clean, and comfortable.
Amenities
6.52
Parking is small and there are issues with the hot tub; some amenities are lacking.
Value for Money
7.48
Pricing for drinks is too high; overall, room value is decent.
Food and Beverage
8.03
The continental breakfast was excellent.
Overall Experience
8
Overall a good stay with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:43

Property Description

Luxurious All-Suite Accommodations
Best Western Plus All Suites Inn offers spacious suites with separate seating areas, work desks, and modern amenities like free WiFi and in-room entertainment options.

Relaxation and Wellness
Guests can unwind in the outdoor hot tub or steam room after a day of exploring Santa Cruz. The hotel also provides free access to a fitness center for those looking to stay active during their stay.

Convenient Location
Just a short drive from the Santa Cruz Beach Boardwalk and the University of California Santa Cruz, Best Western Plus All Suites Inn is the perfect choice for travelers seeking comfort and convenience in the heart of Santa Cruz.

Book your stay at Best Western Plus All Suites Inn for a memorable and relaxing experience in Santa Cruz!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 532 reviews
Cleanliness: 6.53
Service: 9
Location: 8.04
Room Quality: 7.99
Amenities: 6.52
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
V
Valenzuela • family_with_children • us
10
2026-07-18 • via Nuitee
J
John • family_with_children • us
10
Great location and excellent for families, as rooms are very "roomy"
Pros:

check in and out, parking garage, quiet, breakfast

Cons:

Would have been nice to have a pool for my grandkids, but may be the property is space limited.

2026-07-16 • via Nuitee
L
Larissa • solo_traveller • us
6
2026-07-15 • via Nuitee
A
Anne • solo_traveller • us
4
I was able to sleep here., but the property needs some maintainence.
Pros:

bed was comfortable

Cons:

The room I was in had drawers on the dresser that were zip tied closed and did not work. There was a large hole in the wall, and there was tons of hair in the bed. I changed rooms, and the next room they supplied was clean.

The ice machine was broken in the hallway and the coffee machine was broken at the breakfast bar.

The parking garage was essentially full with spots that were too small for any normal size cars to park. I had to park essentially 1 inch from a wall, and the car next to mine dinged my door on the other side. The parking is also not secure and they charged extra for it upon check in.

2026-07-14 • via Nuitee
B
Brad • family_with_children • us
6
Good. Wish they could open the windows like two inches to let fresh air in the room.
Pros:

Breakfast was good.

Cons:

The trash was left from the previous guest. The trash bin that was located under the coffee maker in the room was filled to the brim with trash. I asked the front desk to clean the room first thing in the morning and the clerk assured me it would be clean and no one cleaned our room...... Room was super stuffy. I wish the windows would open up just a little bit to get fresh air in the room. The room would get freezing cold or really hot. There was no in between because of the ventilation.

2026-07-13 • via Nuitee
A
Aram • family_with_children • us
4
Overall disappointing experience.
Pros:

There were two rooms and 2 TV's, a sofa and that's it on the good side.

Cons:

The room was dirty, the floor was greasy with sand on it. There were no windows so we could fresh air, only one symbolic little window in the actual hotel not going outside, so we opened the door to get some air. The bathroom floor was very dirty with someone else's hair, no soap so we could wash our hands, and no gel. They gave only one blanket for four people, there were 5 lamps but only 2 worked so the room was still dark. Also we paid extra for parking which was disappointing because it was the first the hotel didn't provide a normal parking.

2026-07-13 • via Nuitee
D
Diego • couple • us
10
2026-07-13 • via Nuitee
D
David • solo_traveller • us
10
2026-07-08 • via Nuitee
F
Frances • family_with_children • us
5
2026-07-08 • via Nuitee
J
John • solo_traveller • us
7
2026-07-07 • via Nuitee
C
Cristal • couple • us
10
2026-07-07 • via Nuitee
K
Kristy • extended_group • us
8
Pros:

Had a problem with the booking through Booking.com The manager made sure we got the rooms we needed. The rooms
were large and had a large bathroom area. Breakfast was good every morning. Lots of variety of choices to eat. Staff was kind andhelpful.

Cons:

That we had to pay for Parking when we left. Where else were we to Park?

2026-07-05 • via Nuitee
A
Anisa • couple • us
5
Pros:

Everything else was good

Cons:

The parking was terrible, our truck barely fit anywhere and had to climb over to driver side to get out ,we also seen other smaller vehicles having trouble as well with parking .

2026-06-29 • via Nuitee
S
Stiverson • solo_traveller • us
5
2026-06-28 • via Nuitee
A
Albert Rabkin • solo_traveller • us
9
2026-06-28 • via Nuitee
X
Xiang • family_with_children • us
9
2026-06-26 • via Nuitee
J
James • family_with_children • us
8
2026-06-25 • via Nuitee
N
Nichole • couple • us
10
Pros:

Location, clean, safe!

Cons:

Nothing very happy with this hotel

2026-06-22 • via Nuitee
J
John • family_with_children • us
10
Great place for families
Pros:

breakfast, beverage bar availability, parking

Cons:

cost, but it was Santa Cruz in the summer. A pool would be nice for this property, instead of just a hot tub.

2026-06-21 • via Nuitee
N
Nicole • couple • us
2
Room 214 was so hot I was uncomfortable along with my children and staff knowing it’s hot from numerous complaints shoul
Pros:

It was a short driving distance from the boardwalk

Cons:

Room 214 AC did not work and room was known for being “hot and not very comfortable, known to be hot I was handed a fan LOUD FAN like a industrial fan to “cool”our stay absolutely unacceptable and not ok when I have a child with sensory problems as a fan that loud disturbs my sons stay

2026-06-20 • via Nuitee