HM Mirador

Hotels
8.8 (197 reviews)
Av. Universidad 1309 , Chihuahua , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Heated pool
Cons:
Cockroach issues
Noise disturbances
Hot water problems

Categories

Cleanliness
8.2
The room had a slight odor of humidity and there were instances of cockroach issues.
Service
9.2
The staff was noted as very friendly, attentive, and helpful.
Location
9.2
Excellent location mentioned multiple times positively.
Room Quality
8.2
Some complaints about the hot water and mattress quality.
Amenities
8.7
Amenities like the heated pool received positive remarks.
Value for Money
8.7
Considering the amenities and location, the value is seen as good.
Food and Beverage
9.2
Breakfast included was praised as excellent.
Overall Experience
9
Despite some issues, overall a good stay with several positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:56

Property Description

Luxurious Accommodation with Spectacular Views

Indulge in Relaxation: Take a dip in our indoor swimming pool or unwind on the furnished terrace overlooking the city.

Culinary Delights: Enjoy a diverse dining experience at our restaurant offering local specialties, international cuisine, and mouthwatering steak dishes.

Convenient Amenities: From a tour desk to 24-hour room service, we have everything you need for a comfortable stay.

Experience the perfect blend of comfort and convenience at HM Mirador. Book now for an unforgettable stay!

Important information:

Please note that children from 0-12 years old need to pay 50% of buffet price.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 197 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9
E
Ernesto Martinez • family_with_children • mx
10
2026-03-09 • via Nuitee
L
Luis Humberto • couple • mx
7
Pros:

Ubicación, precio desayuno

Cons:

Me dio mucha confusión nasal por ELEA, o sea que no se lava las cortinas o los pies de cama o no sé qué será

2026-03-08 • via Nuitee
J
José • family_with_children • mx
10
2026-03-03 • via Nuitee
S
Sergio • family_with_children • mx
8
Pros:

Super clean and good breakfast

Cons:

Facilities are that of an older hotel but still very acceptable

2026-03-02 • via Nuitee
C
Carlos Alberto • couple • mx
10
Buen servicio, Recomendable
Pros:

El desayuno estuvo excelente, nos toco desayuno-buffet muy buena variedad y buena calidad de alimentos, los meseros muy amables y atentos, el café excelente

Cons:

Muy baja señal de wifi, deberían ampliar su señal en las habitaciones exteriores

2026-02-27 • via Nuitee
P
Peña • family_with_children • mx
9
2026-02-24 • via Nuitee
J
Juan • family_with_children • mx
10
Pros:

Todo en general

Cons:

No tengo comentario

2026-02-11 • via Nuitee
E
Erandi • family_with_children • mx
7
Cons:

Rooms are not clean.

2026-02-10 • via Nuitee
M
Maria Elizabeth • extended_group • mx
6
Ok
Pros:

Ubicación

Cons:

En los ductos se oían palomas toda la noche y parte de la mañana fue molesto

2026-01-20 • via Nuitee
F
Fabiola • family_with_children • mx
8
Pros:

El personal es muy atento, la ubicación es buena.

Cons:

Las instalaciones son algo viejas y la habitación olía un poco a cigarro

2026-01-08 • via Nuitee
A
Alba Alba • family_with_children • mx
10
Pros:

Estuvimos una semana, y el servicio fué impecable. Nos ayudaron con cada necesidad e imprevisto que tuvimos que resolver.

El servicio del desayuno es de lo mejor, en cantidad, calidad y atención.

Felicidades al equipo de trabajo del hotel.

2026-01-07 • via Nuitee
M
Maritza lourdes • family_with_children • mx
7
2026-01-03 • via Nuitee
P
Picquart • solo_traveller • mx
9
Pros:

Alberca

2025-12-13 • via Nuitee
J
JORGE • family_with_children • mx
9
Pros:

Alberca climatizada, atención en desayuno

2025-12-04 • via Nuitee
A
Alberto • solo_traveller • mx
8
2025-11-21 • via Nuitee
T
Toscano • family_with_children • mx
8
2025-11-17 • via Nuitee
B
Baca • couple • mx
8
Pros:

La calma

Cons:

Las conditiones del cuarto no estan muy optimas

2025-10-31 • via Nuitee
L
Luis Humberto • couple • mx
7
2025-10-22 • via Nuitee
C
Carlos • family_with_children • mx
6
HW Mirador nightmare 😢
Pros:

Great location

Cons:

No hot water, stiff mattress

2025-10-10 • via Nuitee
H
Heinar Misael • couple • mx
8
Bien.
Pros:

El desayuno incluido estuvo excelente

Cons:

La habitación olía un poco a humedad

2025-10-09 • via Nuitee