SureStay by Best Western North Vancouver Capilano

Hotels
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SureStay Hotel by Best Western
7.7 (1214 reviews)
1634 Capilano Rd , North Vancouver , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Comfortable beds
Cons:
Expensive
Dated facilities
Lack of amenities
Noise from outside

Categories

Cleanliness
7.53
Rooms were reported as clean, but some guests felt unsafe and dated.
Service
8.5
Many guests praised the staff as friendly and accommodating.
Location
8.54
Multiple mentions of the perfect location for nearby attractions.
Room Quality
6.99
Some guests mentioned comfortable beds, but also noted that rooms were dated.
Amenities
7.52
Basic amenities were noted, but lack of microwaves and limited facilities affected ratings.
Value for Money
7.48
Guests felt they received standard quality for the price, but some said it was high.
Food and Beverage
7.03
Some praised the quality of food but mentioned it was expensive.
Overall Experience
8
Overall satisfaction felt, with reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:46

Property Description

Heated Outdoor Pool and On-Site Restaurant
Experience relaxation and convenience with our heated outdoor pool (Seasonal) and on-site restaurant at SureStay Hotel by Best Western North Vancouver Capilano. Take a refreshing dip or indulge in delicious meals without leaving the hotel premises.

Cozy Rooms with Modern Amenities
Unwind in our comfortable rooms equipped with a 32" flat-screen TV, work desk, ironing facilities, and in-room tea and coffee maker. Stay connected with free WiFi and keep snacks and beverages handy with the mini fridge. Upgrade to our one-bedroom suites for added convenience with a microwave and hotplate for light cooking.

Nearby Attractions and Dining Options
Explore popular attractions like the Capilano Suspension Bridge and the Vancouver Aquarium, both just a short drive away. Don't forget to savor a delightful blend of Dutch and local breakfast at the on-site De Dutch Pannekoek House.

Book your stay at SureStay Hotel by Best Western North Vancouver Capilano for a memorable experience!

Important information:

Payment will be taken directly by the property. In some cases, prior to arrival, the property may pre-authorize the credit card to confirm that it is valid. This can appear as a temporary reduction in the card's balance, but it is not the actual charge. For further details, contact the credit card provider.

Third party credit cards are not accepted. Guest must present their own credit card along with photo identification at check-in.

One parking spot per room reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 1214 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 7.03
Overall Experience: 8
J
Julia • family_with_children • us
7
Pros:

It's a motel kind of property but better than basic motels, not fancy by any stretch of imagination but rooms are good size and beds are comfortable

2026-03-14 • via Nuitee
P
Patrick • family_with_children • ca
7
Pros:

Proximity to Horseshoe bay ferry.

Cons:

I booked a king room on booking.com but there were no King rooms available at the hotel. Which I thought to be odd. I did not get what I booked? The first room the key did not work. Had to change rooms to one where key worked to access.

2026-03-14 • via Nuitee
J
joe • family_with_children • ca
10
Pros:

very helpful staff

2026-02-26 • via Nuitee
S
Stephen • couple • ca
9
2026-02-23 • via Nuitee
T
Tom • extended_group • us
8
2026-02-13 • via Nuitee
S
Shannon • family_with_children • us
6
2026-02-10 • via Nuitee
R
Richard • family_with_children • ca
6
2026-02-10 • via Nuitee
P
Peter • couple • ca
8
2026-01-28 • via Nuitee
S
Stu • solo_traveller • ca
6
2026-01-26 • via Nuitee
K
Kenneth • extended_group • ca
2
Cheap and nasty
Pros:

Cheap and nasty!

2026-01-24 • via Nuitee
A
Anatolii • solo_traveller • ca
10
2026-01-22 • via Nuitee
L
Louis • couple • ca
5
Just OK, will go elsewhere next time for same conditions, cheaper price
Pros:

Bathroom seat was not a child's seat, room was clean

Cons:

Room was small, table accomodated only one person, bathroom was very small, no room for people to pass each other at the beds which could be a problem in a fire, heating system was weak, took the room a long time to heat up to a comfortable level, bed too soft

2026-01-22 • via Nuitee
S
Sabrina • couple • ca
7
2026-01-21 • via Nuitee
N
Norm • solo_traveller • ca
5
the cost was the deciding factor for my stay there, you get what you pay for
Pros:

Room, good for an overnight stay

Cons:

Bathroom, poor water pressure in shower, my wife would not have been able to wash her hair.
Bed, to hard, had a sore back by morning

2026-01-20 • via Nuitee
B
Brendan • solo_traveller • ca
10
Good location with clean rooms and all of the staff are great and very friendly
2026-01-20 • via Nuitee
D
Douglas • extended_group • ca
8
Part of a long trip; nice to have everything as expected.
Pros:

Good location, comfortable.

Cons:

Coffee not exceptional.

2026-01-19 • via Nuitee
G
garry • solo_traveller • ca
8
2026-01-19 • via Nuitee
L
Lesley • couple • gb
8
2026-01-19 • via Nuitee
Y
Yunzhen • solo_traveller • ch
8
2026-01-19 • via Nuitee
C
Cynthia • solo_traveller • ca
1
Cons:

I paided online turned away and the payment went thru a day or 2 later

i want a room or a reimbursement....

2026-01-19 • via Nuitee