SureStay by Best Western North Vancouver Capilano

Hotels
•
SureStay Hotel by Best Western
7.7 (1301 reviews)
1634 Capilano Rd , North Vancouver , ca
+1 604-987-8185

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Comfortable beds
Cons:
Expensive
Dated facilities
Lack of amenities
Noise from outside

Categories

Cleanliness
7.53
Rooms were reported as clean, but some guests felt unsafe and dated.
Service
8.5
Many guests praised the staff as friendly and accommodating.
Location
8.54
Multiple mentions of the perfect location for nearby attractions.
Room Quality
6.99
Some guests mentioned comfortable beds, but also noted that rooms were dated.
Amenities
7.52
Basic amenities were noted, but lack of microwaves and limited facilities affected ratings.
Value for Money
7.48
Guests felt they received standard quality for the price, but some said it was high.
Food and Beverage
7.03
Some praised the quality of food but mentioned it was expensive.
Overall Experience
8
Overall satisfaction felt, with reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:46

Property Description

Heated Outdoor Pool and On-Site Restaurant
Experience relaxation and convenience with our heated outdoor pool (Seasonal) and on-site restaurant at SureStay Hotel by Best Western North Vancouver Capilano. Take a refreshing dip or indulge in delicious meals without leaving the hotel premises.

Cozy Rooms with Modern Amenities
Unwind in our comfortable rooms equipped with a 32" flat-screen TV, work desk, ironing facilities, and in-room tea and coffee maker. Stay connected with free WiFi and keep snacks and beverages handy with the mini fridge. Upgrade to our one-bedroom suites for added convenience with a microwave and hotplate for light cooking.

Nearby Attractions and Dining Options
Explore popular attractions like the Capilano Suspension Bridge and the Vancouver Aquarium, both just a short drive away. Don't forget to savor a delightful blend of Dutch and local breakfast at the on-site De Dutch Pannekoek House.

Book your stay at SureStay Hotel by Best Western North Vancouver Capilano for a memorable experience!

Important information:

Payment will be taken directly by the property. In some cases, prior to arrival, the property may pre-authorize the credit card to confirm that it is valid. This can appear as a temporary reduction in the card's balance, but it is not the actual charge. For further details, contact the credit card provider.

Third party credit cards are not accepted. Guest must present their own credit card along with photo identification at check-in.

One parking spot per room reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Location

Guest Reviews

7.7
Based on 1301 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 7.03
Overall Experience: 8
A
Anne • solo_traveller • de
8
2026-08-29 • via Nuitee
J
Jasmine • family_with_children • ca
9
2026-08-26 • via Nuitee
P
Peter • couple • nz
5
Get what you pay for
2026-08-23 • via Nuitee
F
francesco • extended_group • it
8
2026-08-22 • via Nuitee
J
Jeroen • solo_traveller • nl
8
2026-08-21 • via Nuitee
K
Kim • couple • us
10
Pleasant staff. Good location. Clean and comfortable room. Would highly recommend.
Pros:

We were greeted by a very nice person at the front desk. Our room was very clean and the beds were comfortable. I like that the AC didn't turn off at night so the room stayed cool. Overall it was a very pleasant experience.

2026-08-18 • via Nuitee
K
Kimberley • solo_traveller • gb
8
2026-08-18 • via Nuitee
J
Jean-Sebastien • family_with_children • fr
7
Pros:

Proximité du parc Capilano et d’un arrêt de bus emmenant facilement au downtown.
Accueil très agréable malgré l’heure tardive.

Cons:

Piscine extérieure très froide..faut être préparé !

2026-08-17 • via Nuitee
Z
Zongwen • family_with_children • us
7
it's ok
Pros:

all others are ok, but they don't even have ice or water fountain in the whole facility, basically a very minimum lodging place

2026-08-16 • via Nuitee
B
Brenda • family_with_children • us
8
Was a great place to start out vacation
Pros:

I’m actually like the restaurant the most. Easy access

Cons:

A bit dated

2026-08-14 • via Nuitee
K
Kate • couple • gb
8
2026-08-12 • via Nuitee
D
david • solo_traveller • us
9
Very satisfied with SureStay by BestWestern
Pros:

Less expensive room needed for an overnight place to stay before embarking on a cruise to Alaska the following day. Vancouver priced for downtown hotels nearby the docks were ridiculously ramped up. For us, the SureStay Motel was an easy UBER/Taxi/bus drive the following morning — the SureStay to the downtown port. It saved us about $400 by choosing SureStay.

Cons:

All was fine

2026-08-10 • via Nuitee
A
Alice • couple • gb
8
Good location , very friendly staff
Pros:

Very friendly helpful staff
Great location
Good beds

Cons:

Dated decor

2026-08-09 • via Nuitee
J
julien • family_with_children • fr
7
Pros:

Lit confortable

Cons:

2 chaises pour 4 c'est un peu juste

2026-08-09 • via Nuitee
H
HJ • couple • nl
7
Prima standaard motel, parkeren gratis voor de deur, prima uitvalsbasis
Pros:

Motel uitgekozen voor de locatie YVR noord. Goede uitvalsbasis naar Capilano, Lynn canyon park, Cleveland dam etc.
Je parkeert gratis voor je kamer. Goede bedden en koffie machine op de kamer. Prima internet en functioneel sanitair.

Cons:

Niets, voor deze prijs krijg je gewoon wat je kunt verwachten. Vwb restaurants etc zit er alleen een pizza afhaal en een soort koffietentje met terras in de buurt

2026-08-07 • via Nuitee
J
Janine • solo_traveller • ca
10
Pros:

Very friendly and helpful staff.
The motel seemed very clean as well.

2026-08-07 • via Nuitee
A
Anja • couple • de
7
Lage und Pool waren für uns ideal
Pros:

Der Pool und das sehr hilfsbereite Reinigungspersonal

Cons:

Die Zimmerkarten zum öffnen der Türen funktionierten extrem schlecht. Mussten 3x umziehen, einmal beinahe komplett ausgesperrt. Frontdesk nicht sehr hilfsbereit. Zimmer in die Jahre gekommen, Deckenschäden (Schimmel?) mäßig mit Farbe abgedeckt.

2026-08-07 • via Nuitee
K
Kelvin • couple • gb
7
Good for a 1 night stopover after a long flight
Pros:

Location good for ferry next day, bed was comfortable. Would only stay 1 night

Cons:

In need of make over

2026-08-04 • via Nuitee
I
Iris • solo_traveller • si
7
Pros:

Near North Vancouver!

Cons:

The hotel was clean and the staff were friendly, but overall it felt too basic for the price. The rooms and facilities were very simple and old. It was okay!

2026-08-03 • via Nuitee
M
Monique • solo_traveller • nl
7
Pros:

De kamer was eigenlijk boven verwachting met goede bedden en fijne douche

Cons:

Het motel oogt een beetje oud

2026-08-03 • via Nuitee