Best Western Plus Riviera

Hotels
•
Best Western Plus
7.5 (238 reviews)
15 El Camino Real , Menlo Park , US
+1 650-321-8772

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location (near Caltrain/Stanford/shops)
Comfortable beds
Rooms often clean/spotless
Easy check-in/check-out and accommodating staff
Cons:
Noise from nearby road/rail and upstairs neighbors
Bathroom design issues (fixed shower head, no floor drain)
Limited/repetitive or low-quality breakfast
Wi‑Fi connectivity problems
Pool availability issues and fridge not cooling well
Inconsistent housekeeping (missing towels/soap) and occasional unfriendly front desk

Categories

Cleanliness
7.8
Many guests described rooms as very clean or spotless, though a few reviews reported dirty bathroom/ floors and inconsistent housekeeping (e.g., missing soap/towels).
Service
8.8
Multiple reports of friendly, helpful and attentive staff (urgent help for a family, helpful evening staff); some front-desk complaints exist but overall service is a clear strength.
Location
8.2
Consistently praised for central location (near Caltrain, Stanford Shopping Center, stadium) though proximity to busy roads/rail causes notable noise for some guests.
Room Quality
7
Beds frequently described as comfortable and rooms generally clean; several guests noted problematic bathroom design (fixed shower head, no floor drain), noisy upstairs neighbors, and fridge issues.
Amenities
6.2
Basic in-room amenities (fridge, microwave) present but with issues (fridge not keeping food cold); pool was unavailable for some; Wi‑Fi problems reported.
Value for Money
7
Mixed: some guests find it a cheap, acceptable option for saving money; others criticize price-performance and call it overpriced or poor value.
Food and Beverage
6
Breakfast is available but described as limited/repetitive and sometimes low on items or low quality; a few guests specifically called it 'lousy'.
Overall Experience
9
Overall impressions skew positive due to helpful staff, cleanliness in many rooms and excellent location; noise, breakfast and some facility issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location near Stanford University and Medical Center

Comfortable Rooms with Modern Amenities
Enjoy a stay in our rooms featuring Cable TV, a small refrigerator, microwave, and coffee-making facilities. Stay connected with free Wi-Fi in all rooms.

Fitness Center and Nearby Attractions
Take advantage of our on-site fitness center at Riviera Best Western Plus. Explore the nearby Stanford Shopping Center and various dining options just a short drive away.

Ready to experience comfort and convenience near Stanford University? Book your stay at Best Western Plus Riviera today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.5
Based on 238 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.2
Room Quality: 7
Amenities: 6.2
Value for Money: 7
Food and Beverage: 6
Overall Experience: 9
K
Kristaq • extended_group • us
10
Excellent stay
Pros:

Great service and location

Cons:

Location

2026-09-15 • via Nuitee
J
jing • solo_traveller • cn
10
good
Pros:

good

Cons:

good

2026-09-03 • via Nuitee
D
David • family_with_children • ec
9
Excelente personal y muy bueno para viajar con familia.
Pros:

Excelente desayuno y excelente atención.

Cons:

Solo pagos con tarjeta.

2026-08-31 • via Nuitee
D
Dustin • couple • us
8
2026-08-26 • via Nuitee
G
George • family_with_children • gr
9
Pros:

The beds were very comfortable and provided a good night’s sleep. The staff was also very friendly, helpful, and attentive throughout our stay, always willing to assist whenever we needed anything.

Cons:

The main drawback was the bathroom design. The fixed shower head was quite uncomfortable and impractical to use. In addition, there was no floor drain in the area around the shower and washbasin, so any water that splashed onto the floor had nowhere to drain, which was rather inconvenient.

2026-08-19 • via Nuitee
Y
Ye • solo_traveller • us
5
Cons:

Too noisy till 12：30 late-night

2026-08-17 • via Nuitee
M
Mary • solo_traveller • us
9
2026-08-14 • via Nuitee
M
Mary • solo_traveller • us
8
2026-08-14 • via Nuitee
A
Andrea • couple • us
8
Pros:

Easy check in and check out

Cons:

Only concern was the upstairs occupants who were walking hard most of the night and morning back and forth...

2026-08-11 • via Nuitee
J
Julie • family_with_children • fr
3
Plus jamais
Pros:

La localisation

Cons:

Salle de bain et sol sales . Pas de double vitrage on avait l’impression de dormir sur l’autoroute . Les femmes de ménages faisaient un lit sur 2 . Juste 2 serviettes pour 4 . Plus de savon ni de mouchoirs 2 jours avant la fin du séjour .Personnels peu accueillant .

2026-08-09 • via Nuitee
T
Ting • family_with_children • cn
10
2026-08-06 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Beds where really comfy and the room was spotless

Cons:

Pool was not available

2026-07-24 • via Nuitee
S
Sally • family_with_children • us
8
The room was comfortable with the amenities of fridge and microwave.
Pros:

The room was clean and comfortable. The staff was friendly and helpful. They welcomed me and were very co ncerned for my comfort.

Cons:

The Wi-Fi connection was frustrating. I had difficulties accessing online applications Also, the refridgeraas set that the food barely stayed cold.

2026-07-18 • via Nuitee
E
Elizabeth • extended_group • at
7
2026-07-14 • via Nuitee
Y
Yeong Deog • couple • us
8
2026-07-05 • via Nuitee
R
Rodney • couple • us
10
2026-06-28 • via Nuitee
E
Esther • solo_traveller • my
6
Price too expensive
Pros:

Wan the guy from evening staff is very friendly & helpful. Very good service.he help me to order Uber

Cons:

Breakfast was lousy. Shld have some fried noodles

2026-06-24 • via Nuitee
L
Lena • couple • de
6
Nur als Notfalllösung geeignet
Cons:

Preis-Leistungsverhältnis stimmt überhaupt nicht. Im Zimmer war es sehr laut, zu einem der Kühlschrank brummte, zum anderen liegt das Hotel an der Schnellstraße, was zum Lärmpegel beisteuerte.

2026-06-17 • via Nuitee
B
Baudelio • family_with_children • mx
7
Well-located cheap hotel that will do if you want to save some money.
Pros:

I liked the location of the hotel, within walking distance to the Palo Alto Caltrain station and the Stanford Shopping Center. The price is low enough, compared to nearby hotels.

Cons:

The rooms are modest, and there isn't much variety in the included breakfast; after 2 nights, you start to get fed up. The only thing that that I did like, and can get at any time is the coffee!

2026-06-15 • via Nuitee
M
marcin • extended_group • pl
5
Pros:

Lokalizacja blisko dworca autobusowego i centrum handlowego. Śniadania spoko ale powtarzalne. Codzienne sprzątanie pokoju.

Cons:

brak jakiegokolwiek kontaktu ze strony hotelu po wymeldowaniu od 3 tygodni próbuję dostać fakturę.

2026-06-04 • via Nuitee