Best Western Pembroke Inn & Conference Centre

Hotels
Best Western
8.5 (354 reviews)
1 International Drive , Pembroke , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good pool and amenities
Convenient location
Cons:
Room cleanliness issues
Dampness and odors in some rooms
High pricing for room quality

Categories

Cleanliness
8.25
Cleanliness was generally positive, but some complaints about unpleasant smells and dampness in rooms.
Service
9.25
Staff were very friendly and accommodating, contributing positively to the overall experience.
Location
8.75
Easy access from the highway and good parking options.
Room Quality
7.75
Some rooms were noted as needing updating; some issues with maintenance were reported.
Amenities
9.25
Great amenities including a pool, gym, and good places for pets.
Value for Money
7.75
Some guests felt it was not worth the price paid, particularly regarding room quality.
Food and Beverage
8.25
Breakfast and restaurant options generally received positive remarks, though some food quality complaints were noted.
Overall Experience
8.75
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:23

Property Description

Convenient Location and Amenities
Situated on the Trans Canada Highway, the Best Western Pembroke Inn & Conference Centre offers an on-site restaurant, lounge, indoor pool, and gym. Guest rooms include free WiFi, flat-screen TVs, and kitchen amenities.

Business and Leisure Services
Enjoy the convenience of dry cleaning, a business centre, and the Pembroke Heritage Murals just a short drive away.

Nearby Attractions
Explore the Pikwakanagan First Nation Indian Reserve in Golden Lake, located 40 km from the hotel. Book your stay now and experience comfort and convenience at Best Western Pembroke Inn & Conference Centre.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Guest Reviews

8.5
Based on 354 reviews
Cleanliness: 8.25
Service: 9.25
Location: 8.75
Room Quality: 7.75
Amenities: 9.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
L
Linda couple ca
10
One of the nicest places we’ve been to for the price. Breakfast was restaurant style and great service and food.
Pros:

The place was very clean. Everything was easily accessible and staff were always helpful.

Cons:

We liked everything.

2026-08-25 via Nuitee
K
Karolann couple ca
10
10/10
Pros:

It was clean, peaceful and relaxing

Cons:

Everything

2026-08-23 via Nuitee
L
Laura solo_traveller ca
10
2026-08-21 via Nuitee
S
Shirley couple ca
8
It was great. Would stay here again for sure
Pros:

The breakfast was great. Lots of options. Fantastic service. Very clean. Very nice restaurant.

2026-08-18 via Nuitee
J
james couple ca
10
2026-08-18 via Nuitee
G
Greg family_with_children ca
7
Bien
Pros:

Taille des chambres

Cons:

Temps d’attente au restaurant (1h00 pour avoir des pancakes… c’est beaucoup.

2026-08-18 via Nuitee
V
Victor solo_traveller ca
10
2026-08-17 via Nuitee
M
Michael solo_traveller ca
7
2026-08-16 via Nuitee
J
Jitka couple cz
7
Pros:

Hotel starší, tmavý. Snídaně na kupón v restauraci. Takže výběr z několika variant, ale jen jednu. Takže pokud chcete vajíčka se slaninou a pak ještě sladkou palačinku, tak to nejde. Pro nás zvláštní. Jinak na jednu noc v pohodě

2026-08-16 via Nuitee
E
Elicia couple ca
10
2026-08-11 via Nuitee
N
Naghmeh solo_traveller fr
8
Great Location & Fantastic Staff, but Mind the Room Choice
Pros:

The highlight of the stay was definitely the team. Everyone was helpful, friendly, and truly accommodating from check-in to check-out.
​The hotel is ideally situated close to the Ottawa River and serves as a good base if you’re planning a trip out to Algonquin Provincial Park.
The included breakfast is fairly simple, but totally reasonable to get your day started. If you want something more substantial, they offer a public breakfast menu with additional options for an extra charge. We tried the Westwind Restaurant—the food and service were great, even if it felt a little on the pricier side.

Cons:

My initial room faced the indoor pool area. The only window/door opened directly to the pool, and the chlorine smell was extremely strong and overpowering.
​Note: The front desk staff handled this brilliantly and changed my room quickly without any hassle.
​One minor downside to keep in mind is that the windows in the rooms do not open. Fresh air ventilation isn't an option, so you have to rely entirely on the AC unit.

2026-08-10 via Nuitee
M
Michael family_with_children ca
9
2026-08-10 via Nuitee
K
Karl solo_traveller ca
8
2026-08-10 via Nuitee
R
Rebecca couple ca
10
2026-08-09 via Nuitee
S
Steeve couple ca
4
2026-08-07 via Nuitee
A
Alexandra family_with_children ca
8
Tout était super personnel gentil et accueillant très propre
Pros:

Super déjeuner ! Calme la piscine est ouverte tard ce qui nous a permis d’en profiter même si on arrivait en fin de journée !

Cons:

Manque de serviettes 😝

2026-08-02 via Nuitee
M
Maurizio Fiera couple it
8
devono avvisare che non accettano carte di debito
Pros:

tutto bene, un bell’albergo.

Cons:

Unica nota stonata mi hanno chiesto la carta di credito per la cauzione… per adesso l’unico in tanti alberghi in Canada, visto che ho una Revolut Business. Non ho insistito perché alla reception sono stati categorici, e a quanto mi è sembrato di capire non mi avrebbero dato la stanza già prepagata. dovrebbero aggiornarsi perché avrebbero potuto prendere la cauzione e poi restituirla a fine soggiorno.

2026-08-02 via Nuitee
G
Gordon extended_group ca
5
Except for the lousy sleep on a pull out, this is a very good hotel. The staff did their best.
Pros:

Location great. Included breakfast great. Bicycle friendly.
Normally a great place for our cycling club hub n spoke events.

Cons:

The fact that I booked a room with 2 beds several months earlier, (my cycling room mate and I weren't partners, just friends) and I ended up sleeping on an uncomfortable pullout. The beds are very comfortable at this hotel which is why we always book 1 room 2 beds. The hotel was fully booked and this was the best they could do. I did receive a 15% reduction but messing up my booking was their mistake.

2026-07-22 via Nuitee
A
andrewsnydes extended_group ca
10
Pros:

Great hotel with great restaurant built inside. Further away from main town area but if only used for a room its great.

Cons:

AC unit was quite loud

2026-07-21 via Nuitee
J
Jenny couple ca
10
Pros:

Amenities and cleanliness

2026-07-20 via Nuitee