Best Western Sunland Park Inn

Hotels
•
Best Western
8 (295 reviews)
1045 Sunland Park Drive , El Paso , US
+1 915-259-8625

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Good/very good breakfast (often)
Clean and renovated rooms (many reports)
Comfortable beds
Nice pool
Spacious rooms
Easy access / convenient
Cons:
Housekeeping issues (rooms not cleaned, sheets not changed)
Old or missing towels
Traffic/noise from main road
Inconsistent breakfast quality / limited options during remodeling
Slow or rude check-in by some receptionists
Uncomfortable fold-out sofa bed
Unexpected additional charge / deposit on card
Exterior/appearance looks old

Categories

Cleanliness
7.5
Mixed reports: several guests noted rooms were not cleaned or sheets/towels not changed, while others specifically praised clean rooms and a well-maintained pool.
Service
9
Generally strong: multiple mentions of friendly, helpful staff and accommodating front desk (early check-in), though a few reports of slow check-in or a rude receptionist.
Location
8.5
Location praised frequently as excellent and convenient, but several guests reported traffic noise and a busy area.
Room Quality
7.5
Rooms often described as comfortable and renovated with good beds; negatives include worn towels and an uncomfortable fold-out sofa bed for some guests.
Amenities
7.5
Pool receives positive mentions and rooms are generally comfortable; breakfast area is small, kitchen remodeling limited offerings at times, and there were reports of missing towels.
Value for Money
8
Several guests cited good quality-price balance and recommended the hotel, though one guest noted it seemed pricier than comparable locations.
Food and Beverage
8
Breakfast opinions vary from 'very good' to 'only fair' or 'disappointing' depending on stay; some stays had limited grab-and-go options during remodeling.
Overall Experience
8
Overall sentiment is positive with many recommending a return stay due to service, location and cleanliness; a minority reported significant issues (housekeeping failures, rude staff) that impacted their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Situated just off Interstate 10, the Best Western Sunland Park in El Paso offers easy access to nearby attractions such as the Sunland Park Racetrack and Casino.

Comfortable Accommodations
Relax in rooms equipped with modern amenities including free WiFi, a microwave, fridge, and coffee maker. Unwind in the simple yet cozy décor and spacious seating area provided in each room.

Leisure and Business Facilities
Enjoy complimentary access to the outdoor pool, perfect for a refreshing dip. Need to catch up on work? Visit the on-site business center. Plus, rest assured with 24-hour assistance from our dedicated hotel staff.

Book your stay now at the Best Western Sunland Park for a convenient and comfortable experience in El Paso!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 295 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
C
Carolina Consuelo • couple • mx
7
NO LIMPIARON HABITACION
Pros:

Localizacion de hotel, trato de recepcionistas

Cons:

NO limpiaron habitacion
NO cambiaron sabanas ni las tendieron, tampoco baños
Reclame a recepcionistas y la señorita que me atendio el dia 30 de Octubre a las 11:00 AM me dijo que yo habia solicitado NO la limpiaran, pero eso no fue cierto
Como no voy a querer que limpien habitacion; tampoco deje NADA de informacion colgada afuera de habitacion solicitando NO la limparan, de hecho salimos temprano a desayunar y de compras

2026-10-31 • via Nuitee
M
Michael • couple • us
6
Fair for the price, needs better breakfast.
Pros:

The location is excellent

Cons:

We have stayed there before and really liked it but is seems to have gone down hill some. The traffic noise was high and the breakfast was only fair. When we were there before I rated the breakfast as being very good. It was a higher price than the hotel in other parts of the country for some reason.

2026-10-29 • via Nuitee
J
Johan • family_with_children • mx
7
Pros:

El motel esta bueno y limpió y cómodo con buen desayuno si me gusto sí se los recomiendo

2026-10-13 • via Nuitee
J
Jorge Alberto • family_with_children • mx
9
Very good service and breakfast !!
Pros:

Excellent service, we arrived little early before the check in and due to room available the front desk personel allow us to check in without any problem.

2026-10-12 • via Nuitee
J
JAVIER • couple • mx
10
2026-10-11 • via Nuitee
A
Acevedo • couple • us
9
2026-10-10 • via Nuitee
E
Eduardo Alberto • family_with_children • mx
9
Pros:

Todo muy bien

2026-10-09 • via Nuitee
H
Hernandez • couple • us
10
2026-10-08 • via Nuitee
C
Christopher • couple • us
10
Perfect. Very friendly and attentive.
Pros:

Service checking it was awesome! Gus was on it!

Cons:

N/A

2026-10-07 • via Nuitee
P
Peter • solo_traveller • us
10
2026-09-17 • via Nuitee
E
Elizabeth • couple • us
9
It was nice.
Pros:

Staff was wonderful and friendly.

Cons:

Area has gotten very busy.

2026-09-13 • via Nuitee
P
Patrick • couple • us
8
It was Ok
Cons:

Breakfast was a little disappointing

2026-09-10 • via Nuitee
A
Aguirre • family_with_children • us
10
2026-09-08 • via Nuitee
Z
Zulema Ibarra • solo_traveller • mx
10
Pros:

Personal muy amable, limpieza de la habitación, el desayuno completo, la ubicación

Cons:

No aplica

2026-09-03 • via Nuitee
C
Cynthia • solo_traveller • us
10
2026-09-02 • via Nuitee
• solo_traveller • us
10
2026-08-25 • via Nuitee
P
Peters • solo_traveller • mx
10
2026-08-15 • via Nuitee
K
Karen • family_with_children • mx
9
Pros:

la ubicación y el desayuno.

2026-08-14 • via Nuitee
P
Perla • family_with_children • mx
8
Estancia agradable y descanso
Pros:

El desayuno está regular, muy pequeño el desayunador. La Piscina está muy bien, tranquila y limpia. La habitación con toallas un poco viejas.
En general está bien, agregaría chilaquiles y frijolitos al desayuno y cambiaría las toallas.

Cons:

Las toallas gastadas

2026-08-12 • via Nuitee
R
Ricardo • family_with_children • us
8
2026-08-08 • via Nuitee