The Federal Hotel Downtown Carson City, an Ascend Collection Hotel

Hotels
Ascend Collection
7.6 (459 reviews)
900 South Carson Street , Carson City , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Decent breakfast
Cons:
Cleanliness issues
Maintenance problems
Renovation needs

Categories

Cleanliness
6.61
Several reviews indicated issues with cleanliness and maintenance, with dirty rooms and poor upkeep.
Service
8.08
Most reviews noted the staff were friendly and helpful, contributing positively to the experience.
Location
8.62
The location received high praise for its proximity to restaurants and attractions.
Room Quality
6.57
Multiple comments reflected outdated furniture and various maintenance issues.
Amenities
7.6
Amenities like the breakfast were generally well-received, though some basic services were lacking.
Value for Money
7.56
Guests felt the value was acceptable, but highlighted areas needing improvement due to issues faced.
Food and Beverage
8.11
The breakfast was frequently praised, though some reported limited dining options.
Overall Experience
7.68
Despite several issues, guests expressed an overall good experience with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 01:45

Property Description

Exciting Entertainment and Prime Location

Slot Machines and Sportsbook: Max Casino boasts over 200 slots and video poker machines, along with a full-service William Hill Sportsbook for gaming enthusiasts.

Convenient Location: Situated just 30 minutes away from Lake Tahoe, Virginia City, and the Reno-Tahoe International Airport, Max Casino is the perfect base for Nevada day trips and outdoor activities.

Local Attractions and Dining: Explore Carson City's Historic District, Nevada State Museum, and more, all within easy reach. After a day of adventures, unwind at the onsite Black Bear Diner restaurant and two full-service bars.

Book your stay at Max Casino now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Location

Guest Reviews

7.6
Based on 459 reviews
Cleanliness: 6.61
Service: 8.08
Location: 8.62
Room Quality: 6.57
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.68
J
John couple us
3
Better training for staff on how to handle these hiccups
Pros:

The steakhouse bartender /server Heather I believe was excellent

Cons:

Check in
Rooms were really dirty
First room we checked into - wasn't even serviced from last quest ,bed was slept in and dirty towels on bathroom floor
Second try to get a room - the entire room was covered in a layer of construction dust - the third room we tried was ok but had a smell-
We went to the Steakhouse and thank God that experience was great

2026-08-08 via Nuitee
L
Lilya solo_traveller br
8
Pros:

Everything is clean and organized! For me was a little uncomfortable pass though the cassino to get in

2026-08-06 via Nuitee
M
Marsh couple us
9
It was a great value and we enjoyed the casino and the staff were all very nice.
Pros:

The Location was perfect to see Lake Tahoe, California Sequoias or Virginia City and Reno. The room was very comfortable.

Cons:

There was no dresser drawers, just cubbies.

2026-07-13 via Nuitee
D
Day solo_traveller us
10
2026-07-05 via Nuitee
C
Candace solo_traveller us
4
Pros:

Lobby casino and bathrooms were very clean.

Cons:

I was on the fifth floor as well as my sister's and our first night we had no hot water. My rooms microwave didn't work, it did get swapped out the second day but the repair man left the broken one in the room.

2026-06-29 via Nuitee
C
cassandra solo_traveller us
1
Never again
Pros:

The rooms were nice looking

Cons:

No hot water just luke warm told the front desk both days they said it was fixed and was not the toilet was to close to shower you had to squeeze between the toilet and show to turn it on, the balcony was a joke you could not even put a chair out the which we paid extra for a balcony room the doors just slam shut the coffee was gross walls are thin you literally hear everything in the next room plumbing was a mess, and this all in the newly renovated rooms. We we went to get some coffee in the casino thought it was self serve due to no signs the guy made a scene and said he could kick us out cause that's called stealing, we apologized but he was so rude

2026-06-29 via Nuitee
D
David solo_traveller us
3
2026-06-21 via Nuitee
R
Randy solo_traveller us
8
2026-06-19 via Nuitee
M
Michael solo_traveller at
8
2026-06-04 via Nuitee
M
Miguel couple us
10
2026-05-31 via Nuitee
D
Dennis solo_traveller us
1
Cons:

They canceled my reservation without explanation

2026-05-18 via Nuitee
C
Christopher family_with_children us
7
Great location, decent parking, and a bright future ahead after the renovations.
Pros:

The location and parking were excellent.

Cons:

The hotel is under major renovation and at about 50%, so it’s a loud at times, dusty, and limited space.

2026-05-18 via Nuitee
D
Douglas couple us
9
Pros:

Location and the renovation completed is excellent.

Cons:

Shower water takes a very long time to get warm.

2026-05-14 via Nuitee
A
Aleman solo_traveller us
10
2026-05-03 via Nuitee
Віталій solo_traveller ua
10
2026-04-12 via Nuitee
K
Kaylee couple us
10
2026-04-08 via Nuitee
M
Miguel couple us
8
2026-03-17 via Nuitee
C
Cristian couple us
10
2026-03-16 via Nuitee
A
Acevedo couple us
10
2026-02-23 via Nuitee
Y
Yao solo_traveller us
9
2026-01-22 via Nuitee