Best Western Plus Executive Suites

Hotels
•
Best Western Plus
8.1 (203 reviews)
25 5th Avenue , Redwood City , US
+1 650-366-5794

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location / convenient for attractions
Friendly and cooperative staff (many positive mentions)
Clean, updated rooms with comfortable beds and bathtubs
Plentiful / free parking
Complimentary breakfast praised by multiple guests
Cons:
Serious housekeeping/security incident reported (souvenirs taken) and management non-response
Payment/refund and front-desk handling issues (guest denied key/refund despite prepayment)
Occasional no hot water and noisy fridge
Limited breakfast variety and very small breakfast room
Occasional unpleasant odor / dirty bathroom reported

Categories

Cleanliness
6
Mixed reports: several guests noted clean, updated rooms, but there are serious cleanliness/security concerns (guest reports of souvenirs taken by housekeeper, a guest reported a dirty bathroom and unpleasant smell). Low due to these significant negative incidents.
Service
8.8
Generally praised — multiple guests called staff cooperative, friendly and helpful. However, there are notable service failures (management did not respond regarding stolen items; a front-desk clerk refused to provide a key/refund in one case). Overall service leans positive but with important exceptions.
Location
9.3
Consistently positive: many guests praised the location (convenient for destinations, walking distance to dining, good base for Redwood NP).
Room Quality
8.5
Mostly positive: comfortable beds, roomy and updated rooms, some guests appreciated bathtubs. Some negatives include noisy fridge, window with bars facing street, and occasional unpleasant odors.
Amenities
8
Good basic amenities noted: plentiful/free parking, bathtubs. But there are issues (no hot water incident, noisy fridge) and breakfast service/space limitations affect perceived amenities.
Value for Money
7.5
Mixed: complimentary breakfast and clean rooms add value, but payment/refund disputes and some service failures reduce perceived value.
Food and Beverage
8.6
Breakfast generally praised as good and suitably served by several guests, though some found the selection limited and the breakfast room very small.
Overall Experience
8.1
Overall mixed-to-positive: many guests enjoyed location, friendly staff, clean/comfortable rooms and breakfast, but several serious negatives (theft allegation, front-desk payment/refund dispute, occasional no hot water and noisy/fridge issues) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Amenities

Located in Redwood City, California, Best Western Plus Executive Suites offers guest rooms with premium features like a coffee machine, microwave, and refrigerator. Relax in comfort with a work desk in each room.

Convenient Services

Enjoy complimentary perks including free parking and a daily breakfast. Need to catch up on work? Take advantage of the 24-hour business center during your stay.

Nearby Attractions

Explore nearby attractions such as Stanford University, Palo Alto Junior Museum and Zoo, and Stanford Research Institute. With so much to see and do, book your stay at Best Western Plus Executive Suites now.

Important information:

Renovations on our guest rooms are currently under way to better our guest experience. We apologize for any inconvenience this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 203 reviews
Cleanliness: 6
Service: 8.8
Location: 9.3
Room Quality: 8.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.6
Overall Experience: 8.1
R
Rauan • family_with_children • kz
6
Cons:

While cleaning the rooms, the housekeeper took some of our souvenirs. I asked the management to return them, but I received no response. I do not recommend this hotel.

2026-10-26 • via Nuitee
R
Robert • couple • us
7
Our stay was nice. Clean room with comfortable beds. The breakfast was more than I thought it would be. Eggs, sausage an
Pros:

The property was clean and well kept. And had plenty of free parking.

Cons:

Nothing.

2026-10-21 • via Nuitee
M
MARCIO • family_with_children • br
10
Uma excelente escolha para minha visita aos EUA.
Pros:

Café da manhã simples mas muito bem servido. A localização também foi excelente para a minha visita a familiares. A equipe do hotel está sempre pronta a ajudar durante a estada.

Cons:

Se o quarto fosse no andar térreo teria sido melhor para o acesso das malas.

2026-10-19 • via Nuitee
M
MARCIO • family_with_children • br
10
2026-10-19 • via Nuitee
P
Patricia • couple • us
10
Great room, quiet
Pros:

Easy

2026-09-13 • via Nuitee
M
Michiel • solo_traveller • nl
8
Pros:

locatie, grootte van de kamer, parkeerplaats

Cons:

ontbijt is te doen, maar wel beperkt in keus en niet veel vers.

2026-08-27 • via Nuitee
O
Olivier • family_with_children • fr
10
Pros:

Établissement très bien situé bon accueil

Cons:

Le petit déjeuner très bien sauf très petite salle

2026-08-19 • via Nuitee
S
Steve • extended_group • us
8
2026-08-17 • via Nuitee
R
Riya • couple • de
8
2026-08-03 • via Nuitee
V
Vladimir • couple • us
9
2026-07-22 • via Nuitee
R
Rafał • solo_traveller • pl
9
2026-07-21 • via Nuitee
D
Daniel • family_with_children • pl
6
2026-07-19 • via Nuitee
C
Cornelis • couple • nl
7
Goed hotel wat deed aan de verwachting
Pros:

Historisch hotel met veel oude accenten. Goede ligging in Eureka op loopafstand van verschillende eetgelegenheden. Ook goede parkeermogelijkheden. Ruime kamers en goede bedden. Goede uitgangspositie voor bezoek Redwood national park.

Cons:

Voor een dergelijk hotel had ik wel meer verwacht van het ontbijt. Was erg karig.

2026-07-05 • via Nuitee
N
Nickolai • solo_traveller • gb
10
2026-07-02 • via Nuitee
D
David • couple • us
10
Will stay for the location close to my destination
Pros:

The staff was very cooperative and friendly.

Cons:

Everything was fine

2026-06-29 • via Nuitee
S
Siritorn • couple • th
9
2026-06-25 • via Nuitee
H
Hailey • couple • us
10
Pros:

Staff is so kind! Made our stay very enjoyable! Definitely recommend!

2026-06-25 • via Nuitee
M
Michael • solo_traveller • au
2
No hot water
Cons:

No hot water, extremely noisy fridge, they offered a refund when their hot water system broke down but did not follow through

2026-06-21 • via Nuitee
P
Paweł • couple • pl
1
Bardzo słabo
Cons:

Nieprzyjemny zapach w pokoju, okno z krata na ulicę, nieprzyjemna, brudna łazienka

2026-06-20 • via Nuitee
C
Candace • solo_traveller • us
9
I was happy with my stay. The location was great, complimentary breakfast was great, very clean too.
Pros:

Breakfast was great! The choices were great and the staff was friendly.

2026-06-17 • via Nuitee