Grand Hotel Francais

Hotels
•
Independent
8.8 (160 reviews)
12 Rue Du Temple, Bordeaux, NAQ, 33000 , Bordeaux , FR
33-556481035

listing image 1
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Pets allowed

Facilities

Lot hours - 24 hours
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
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Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Small room size
Disappointing breakfast

Categories

Cleanliness
8.65
Some reviews mentioned clean rooms but also indicated issues such as towels not changed.
Service
9.62
Multiple reviews highlighted friendly and helpful staff, notably Kenzo and Diana.
Location
10
Great location consistently mentioned as a key positive aspect of the hotel.
Room Quality
8.11
Small rooms reported, some with poor privacy features, affecting overall satisfaction.
Amenities
9.14
Decent amenities like a comfortable bar/lounge and good overall hotel vibe.
Value for Money
8.1
Some reviews felt the price was too high for room size and amenities.
Food and Beverage
7.65
Breakfast varied in quality, with some stating it was disappointing.
Overall Experience
9.15
Overall a positive experience with a few drawbacks, leading to high recommendation levels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:16

Property Description

Convenient Amenities and Services
Make use of complimentary wireless internet access, concierge services, and a reception hall. Enjoy a snack from the snack bar or utilize room service during limited hours.

Business-Friendly Environment
This eco-certified hotel offers a business center, complimentary newspapers, and dry cleaning services. With 3 meeting rooms available, it's perfect for events and conferences.

Prime Location
Centrally located in Bordeaux, just a short walk to Rue Sainte-Catherine and Place de la Bourse. Explore nearby attractions like Notre Dame Church and Grand Theater Opera National of Bordeaux.

With a stay at Best Western Grand Hotel Francais, experience the heart of Bordeaux and book now for a memorable stay.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 160 reviews
Cleanliness: 8.65
Service: 9.62
Location: 10
Room Quality: 8.11
Amenities: 9.14
Value for Money: 8.1
Food and Beverage: 7.65
Overall Experience: 9.15
C
Carole • partner
10
Pros:

Great location. Fun cocktail bar onsite. Staff were very helpful. Would definitely stay again.

2025-10-12 • via Nuitee
L
Lana • partner
10
Pros:

This property is in a great location. We walked everywhere. The staff was

2025-10-09 • via Nuitee
A
Antonia • partner
10
Pros:

Fantastic hotel in the historic district of beautiful Bordeaux. Small room but more than adequate, had everything you needed. Great bed & shower. Highly recommend.

2025-10-02 • via Nuitee
E
edmund
10
Pros:

The property was good, would have been better with complimentary welcome drinks.

2025-09-29 • via Nuitee
J
Jacqueline
8
Pros:

Great location. Nice bar/lounge. Friendly front desk staff. I would recommend this hotel with the exception of the breakfast - it was disappointing and the breakfast staff member was unfriendly. There are some great breakfast/brunch options that are within easy walking distance.

2025-09-26 • via Nuitee
A
Alex • partner
8
Pros:

Great little hotel right in the centre with very comfortable bed and very quiet room

2025-09-24 • via Nuitee
C
Colin
6
Pros:

Very small room, no outlook- breakfast poor. On a positive note staff were good, room was clean, though towels not changed on the penultimate day.

2025-09-22 • via Nuitee
A
Antonio • partner
8
Pros:

The location, the staff & the hotel common areas were excellent! The rooms are in need of a little TLC!

2025-09-22 • via Nuitee
C
Collette • partner
8
Pros:

Fantastic location with the tram 1 block away. Classic room was small but well laid out. Would stay again

2025-09-21 • via Nuitee
G
gloria
10
Great choice!
Pros:

The hotel was in a great location for all the key sights in Bordeaux. The rooms although typically European small looked like they had been refurbished yesterday . The staff could not have been more attentive. Would definitely return again!

2025-09-18 • via Nuitee
S
Stephanie
10
Pros:

Helpful staff

2025-09-17 • via Nuitee
J
Joe • partner
10
Pros:

I would say setting a standard is difficult but important step in ranking a hotel. Between picking a great vs not a great hotel based on some reviews is a bit difficult and somewhat challenging. This pick was a great one. Kenzo helped in registering our car and made sure our stay is as comfortable as possible. Then we had the chance to meet Diana such a nice person with a friendly smile she made us feel welcomed and as if we knew her for our entire life. Picking the right staff at the front desk is key in the hospitality business since they are the face of the business. Thanks to Kenzo and Diana without a doubt I would recommend this hotel. I would like to take a moment and acknowledge the crew who organized our room and ensured our room is tidy. Thanks for the everything. Joe & Dolly

2025-09-14 • via Nuitee
A
Antoniette • partner
10
Pros:

The hotel was beautiful and in a great location, it had a lovely vibe that truely made you feel you were in France. The staff were accommodating in evey way and the breakfast was vey good. A very enjoyable stay.

2025-09-11 • via Nuitee
D
Daphne • partner
6
Pros:

Room was small and falsely advertised on Expedia. Far too expensive for this small room. Bathroom door right off bedside was frosted glass sliding.. making privacy impossible, especially at night to switch on light.
Fridge in room was broken and dirty inside.
Would not recommend.

2025-09-08 • via Nuitee
S
Stefon
10
Pros:

Friendly helpful staff. Spacious room with everything we needed.

2025-09-05 • via Nuitee
T
Terrence • partner
10
Pros:

Fantastic location….fantastic staff! Our room was spacious and clean. The bed and pillows were so comfy.
Thank you!

2025-08-27 • via Nuitee
S
Sheila
10
Pros:

Comfortable hotel with very helpful staff. A little bit tired but warm and friendly

2025-08-26 • via Nuitee
S
Stephen • partner
10
Pros:

Very friendly staff. Great location just off main shopping area. Very clean. A/C in room. Excellent breakfast. Beautiful cocktail bar. Would stay again.

2025-08-20 • via Nuitee
A
Antonio • family
10
Pros:

Best option in Bordeaux, location, staff, quality and amazing breakfast, 10 of 10 overall

2025-08-07 • via Nuitee
M
Maritoni • family
10
Pros:

Best location and Amazing staff!!!

2025-08-01 • via Nuitee