SureStay Plus by Best Western Coquitlam

Hotels
•
SureStay Plus Hotel by Best Western
6.6 (397 reviews)
725 Brunette Ave , Coquitlam , ca

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good, varied breakfast
Convenient and quiet location
Friendly and helpful staff
Comfortable beds/quiet rooms
Affordable options cited by some guests
Cons:
Musty smells and poor cleanliness (ants, dirty floors, peeling walls)
Outdated and damaged rooms (water damage, uneven floors, mattress issues)
Pool/spa dirty or too small
Maintenance issues (broken elevator, limited TV channels, lack of soap)
Inconsistent value / unexpected price increases

Categories

Cleanliness
3.8
Multiple reviews mention musty smells, halls that 'stunk', peeling walls with water damage, ants in rooms, filthy floors and a gross/dirty pool — cleanliness is consistently reported as poor.
Service
8.6
Staff are repeatedly described as friendly and helpful; front desk attentive when needed. Some housekeeping lapses (missed/poorly made beds, towel requests) were noted but staff responded when asked.
Location
9
Many guests praised the location as ideal/convenient — close to highways, events and family, and often quiet despite nearby freeway.
Room Quality
4.5
Guests reported outdated and dirty rooms, water damage, uneven floors, mattress/frame issues and occasional pest problems — room condition is below expectations.
Amenities
4.8
Amenities received mixed-to-negative comments: a small/dirty pool, dirty spa, limited vending/snacks, broken elevator, limited TV channels and other maintenance issues.
Value for Money
6.6
Mixed impressions: some found the hotel affordable and would stay again, while others felt the price was too high for the quality and reported unexpected price increases at check-in.
Food and Beverage
8.8
Breakfast is frequently praised across reviews as varied, good and a highlight (good variety including kid-friendly options).
Overall Experience
6.7
Overall stay is mixed: positives (breakfast, location, friendly staff) are offset by cleanliness, room condition and amenities issues, resulting in a mediocre-to-fair overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:23

Property Description

Convenient Location
Experience the best of Coquitlam with a stay at our hotel, just a short drive from downtown Vancouver.

Amenities Galore
Start your day with a free breakfast, enjoy a refreshing swim in our outdoor pool, and stay active in our fitness centre.

Nearby Attractions
Explore the Boulevard Casino and Red Robinson Theatre, or visit the Westminster Quay Public Market during your stay.

Book now for an unforgettable stay at SureStay Plus Hotel by Best Western Coquitlam!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Location

Guest Reviews

6.6
Based on 397 reviews
Cleanliness: 3.8
Service: 8.6
Location: 9
Room Quality: 4.5
Amenities: 4.8
Value for Money: 6.6
Food and Beverage: 8.8
Overall Experience: 6.7
E
Emmanuel • couple • ng
7
Generally fine with the hotel.
Pros:

Breakfast was good and the staff in the dining was fantastic.

Cons:

I was pissed by the fact of no support with check in to the room. First time I am experiencing no help with taking luggage in or out in a hotel.

The concept of taking a deposit on my card was quite alien to me as well.

2026-08-29 • via Nuitee
S
Sally • couple • ca
7
Very good value. If you are attending a show at the casino, it’s a good place to stay!
Pros:

Good location for our show at the casino. Breakfast was quite good. Staff were very nice.

Cons:

Our balcony was in need of some attention. Needed a good sweeping. Bathroom could use an update.

2026-08-24 • via Nuitee
B
Bruce • couple • ca
9
2026-08-19 • via Nuitee
A
ANDRES • solo_traveller • co
5
Pros:

Nothing

Cons:

Washroom has licking and the toilet does not work properly. The cleaning is deficient.

2026-08-18 • via Nuitee
L
leeroy • family_with_children • us
1
Pros:

Close to freeway

Cons:

The staff, especially the night receptionist. Staff full of lies and bad attitude.

2026-08-17 • via Nuitee
A
Anne • solo_traveller • ca
8
2026-08-15 • via Nuitee
O
Olukemi • solo_traveller • ng
7
Vacuuming would go a long way
Pros:

Location was convenient to where we had to be on a daily basis, so top marks for that

Cons:

The carpet leading to the rooms on the third floor was brown in color and filthy in character, could the cleaners not take a vacuum to it once a week? Pleeeaassee!!! It was nasty

2026-08-12 • via Nuitee
A
Alex • family_with_children • ca
1
Terrible.
Pros:

No fire alarm, broken toilet, dirty windows, couch smelled like urine, jetted tub broken, towel rack hanging from the wall, door broken, used vape pen canister and beer can on the deck, spongy floor, smelled like mold.

Cons:

All if it. See above. This place has not been looked after.z

2026-08-09 • via Nuitee
M
Michael • solo_traveller • ca
6
2026-08-06 • via Nuitee
V
Veronika • family_with_children • ca
10
Dekujeme za vaše služby a ochotu vzdy pomoci.
Pros:

Snídaně byla vynikající .

2026-08-04 • via Nuitee
A
Anna Liz • solo_traveller • ca
7
2026-08-02 • via Nuitee
D
Daisyline • solo_traveller • ca
10
Our stay was amazing, we felt comfortable and had a great sleep and felt rested
Pros:

Very quiet, love the ambiance and the breakfast was so amazing

Cons:

Very private, safe and met my expectations

2026-08-02 • via Nuitee
S
Syed • solo_traveller • ca
8
2026-07-25 • via Nuitee
P
Prachi • family_with_children • ca
10
We loved the breakfast. Good amount of variety, keeping kids in mind also.
Pros:

Best breakfast, very good location.

Cons:

TV should have channels, atleast any cartoon channel for kids. I could cast through my device though. So nothing bad but this thing can be improved.

2026-07-22 • via Nuitee
M
Mohammed • solo_traveller • ca
10
2026-07-18 • via Nuitee
C
Carole • couple • ca
8
Pros:

Location
Breakfast was good

Cons:

Lack of snacks in vending machine

2026-07-17 • via Nuitee
J
Jace • family_with_children • ca
7
2026-07-13 • via Nuitee
D
Danika • family_with_children • ca
6
A decent stay; no frills or extras at all, but comfortable beds and pretty clean.
Pros:

Breakfast was basic but good, the staff were friendly, and although pretty run down, it was clean.

Cons:

The water was not hot for showers for the first half of the trip, and the pool (a main reason we booked) was about the size of a hot tub.

2026-07-13 • via Nuitee
V
Vicki • couple • ca
10
Affordable, pleasant place to stay.
Pros:

Place was easy to find and although very close to freeway, was quiet. We parked in front, staff were friendly, room clean, quiet and comfy. And the breakfast was fine with choices from yogurt, cereal, pastries, toast, scrambled eggs, sausage, hash browns, waffles and juices, etc. would stay again.

2026-07-08 • via Nuitee
H
Habib • family_with_children • ca
10
Pros:

It was full of variety l really like the scrambled eggs with potatoes

2026-07-07 • via Nuitee