SureStay Plus by Best Western Coquitlam

The place is clean, convenient and staff are friendly.

Great

Access poor, signage poor, room was clean, Expedia booked us under wrong name, bathroom was clean but under towelled. Upgrade to jetted tub useless if no towels in tub area. Parking lot extremely poor, underground parking area dark and perceived unsafe. Entry to property sketchy.

It was an older building and the rooms were clean, they have some nice historic pictures of the local area which were nice to read about the area.

Everything was great! Would absolutely stay again.

Hotel was in close proximity to many great restaurants. The condition of the hotel was disappointing. Time for some renos and TLC.

Convenient near highway on road trip. Very comfortable bed. Quiet place and window shades made it easy to sleep. Breakfast included including hot options

The room condition was quite poor. There was a strong smoking odour mixed with urine in the room. The bathtub rail was broken and the room appeared to have not been swept prior to our arrival. Hair and previous visitor belongings were found throughout the room.

What concerned is the the most is prior to our arrival the hotel had charged our credit card- even though we had chosen to pay at property. We also received numerous calls and emails stating that we needed to confirm our arrival or we would
Lose the room since they were almost at full capacity. This made traveling quite stressful as we had to keep answering their calls and emails while at the airport and sightseeing. Usually you book a hotel and once you have a confirmation you know that your room will be there upon your arrival, you don’t need to keep confirming and giving multiple credit card numbers to hold the room.

The breakfast was ok. The apples were rotten and the pancake batter was never mixed properly. There was cereal or toast as other options.

We didn’t visit the pool as it was outside and timing didn’t line up.
All machines in the gym didn’t work properly, the stationary bike was completely broken and the treadmill has a mind of its own.

Central location

Good overall, getting a bit old but well maintained

Clean, quiet, friendly

The floor boards above us creeked a lot when those guests were walking in their room. We were in bed trying to sleep.

It was just a basic hotel
Needs updating

Corridor was very dirty. Beds are producing noise. Outside the room smells very bad but room was okay. If someone moving then floor

Room was dirty and ac did not work. Tv also did not cast apps as it said it would.

This hotel is very old and has a terrible smell when you walk through the front door. The room was nicely furnished and the beds were comfortable unfortunately there was a strong moldy smell in the room. Mold could be seen on bathroom ceiling. The advertised kitchenette was ancient and useless since one pot was provided and no utensils, plates cutlery.

The rooms should have glasses and there should be water available in the vending machine or provide some.

The breakfast was very nice. Overall I think this could be a good hotel but they need to get rid of the mold and smell problem, and update the kitchenettes and water in vending machines.

Got upgraded to a 2 bed room suite but it smelled bad carpet had stains the tv in the room has no tv cable connection.

Our stay at this property was for a quick overnight stay while traveling. The hotel was safe and convenient and met our needs. The property, however, could have been more maintained and updated considering the price paid per night.

Room is just ok, the glass sliding door to the balcony is broken and really hard to open & closed. This is an outdoor pool with heated so the water is always warm for September. Breakfast is not too good and i don't really like it much. Not stay again, sorry.

Nice and quiet place to stay. Breakfast. Was great