SureStay Hotel by Best Western Fernley

Hotels
•
SureStay Hotel by Best Western
7.2 (479 reviews)
1405 East Newlands Drive , Fernley , US
+1 775-302-0148

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location near stores and restaurants
Breakfast frequently praised
Comfortable beds/large rooms noted
Pet-friendly with good pet area
Friendly/remembering front-desk staff in several reviews
Cons:
Dirty floors, stains, and inconsistent housekeeping
Dated furniture and some maintenance/plumbing issues
Indoor pool sometimes closed
TV/cable and in-room appliance problems
Perceived poor value or misleading photos/pricing during events

Categories

Cleanliness
4.5
Multiple reviews mention dirty floors, stains on walls, rooms not cleaned during stays and lack of fresh sheets/towels; clear negative sentiment on cleanliness.
Service
8.6
Mixed but generally positive: several mentions of helpful or memorable front-desk staff and attentive breakfast staff, though one review called a desk clerk unprofessional.
Location
9
Consistently praised for convenience to stores, restaurants and general walkability; location is a clear strength in multiple reviews.
Room Quality
6
Mixed: beds and size praised (comfortable beds, large rooms) but several mentions of dated furniture, stiff mattresses, chewed furniture, plumbing issues and need for updates.
Amenities
7
Mixed amenities: breakfast and pet area highlighted positively, but indoor pool was often closed and TVs/cable had issues; some maintenance problems noted.
Value for Money
5.5
Several complaints about price (especially during events), misleading pictures and perceived dishonesty; guests questioned value given maintenance and cleanliness issues.
Food and Beverage
9
Breakfast repeatedly mentioned as a highlight—well prepared and with good selection in many reviews, though a few asked for a larger variety.
Overall Experience
8
Overall acceptable for many guests due to strong location, breakfast and some good staff interactions, but hampered for others by cleanliness and maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Situated just off Interstate 80, the Best Western Fernley Inn in Nevada offers easy access for travelers. With the Silverado Casino just a 5-minute walk away, entertainment is at your doorstep.

Comfortable Accommodations
Each room at the inn is equipped with modern amenities including free Wi-Fi, cable TV, a coffee maker, and a seating area. The simple décor and carpeted floors create a cozy atmosphere for guests to unwind.

Relaxing Amenities
Guests can enjoy complimentary access to the seasonal indoor pool and hot tub, perfect for relaxation after a day of travel or work. Additionally, the 24/7 business center caters to the needs of business travelers.

Book your stay at the Best Western Fernley Inn now for a perfect blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 479 reviews
Cleanliness: 4.5
Service: 8.6
Location: 9
Room Quality: 6
Amenities: 7
Value for Money: 5.5
Food and Beverage: 9
Overall Experience: 8
B
Bret • solo_traveller • us
1
2026-11-01 • via Nuitee
A
Ayers • family_with_children • us
10
Pros:

Clean rooms amd quite

Cons:

I had no issues here

2026-10-31 • via Nuitee
P
Peter • extended_group • us
8
Cons:

A little dirty around the outside and inside room

2026-10-28 • via Nuitee
S
Sandy Jump • solo_traveller • us
9
2026-10-25 • via Nuitee
Z
Zwaer • couple • de
7
2026-10-25 • via Nuitee
L
Liz • couple • us
10
2026-10-25 • via Nuitee
A
Ashley • solo_traveller • us
10
Pros:

I absolutely loved everything about my room and the location! It was perfect

Cons:

Wasn’t too keen on the stiff mattress and the flat pillows. But everything else was phenomenal

2026-10-19 • via Nuitee
M
Mike Sadar • extended_group • us
8
Dog friendly is very important.
Pros:

limited breakfast, but OK

Cons:

More of a selection on breakfast items.

2026-10-18 • via Nuitee
M
Montes • family_with_children • us
8
2026-10-16 • via Nuitee
D
Dean • family_with_children • us
5
Staff was good, see above
Pros:

The best part of the stay was the breakfast actually.

Cons:

The floor of the room was dirty, they clean the room any of the days we stayed there, no fresh sheets, or towels. Indoor pool was closed?

2026-10-16 • via Nuitee
M
Mary • couple • us
8
2026-10-15 • via Nuitee
A
Abrenica • couple • us
10
2026-10-14 • via Nuitee
B
Bob • couple • us
7
Just an ordinary room
Pros:

Clean - location- breakfast

Cons:

Small tv, pool was closed

2026-10-11 • via Nuitee
W
Wendell • couple • us
8
Good stay
Pros:

Breafast was good ,room was clean and beds were good

Cons:

Vehicles parked too close to rooms

2026-10-10 • via Nuitee
M
Maria • family_with_children • pl
8
Pros:

Dobry hotel na nocleg w podróży; przyjemne śniadanie w standardzie amerykańskim, ale bardzo starannie przygotowane przez panią z obsługi.

2026-09-17 • via Nuitee
E
Erika • couple • it
8
2026-09-12 • via Nuitee
D
Dennis • solo_traveller • us
8
2026-09-11 • via Nuitee
F
Floyd • solo_traveller • us
8
Pros:

It was nice on the breakfast 😋

Cons:

Needs update on the furniture.

2026-09-08 • via Nuitee
G
Graeme • solo_traveller • de
7
Pros:

Decent location

Cons:

Expensive room (cos of Burning Man being on I imagine) which was dated

2026-09-06 • via Nuitee
J
Judy Shafer • solo_traveller • us
6
Pros:

Comfy beds. Good pet area. Good location.

Cons:

I used to really love this place but it has become rum down. Furniture corners chewed off by dogs i presume. Stains on walls. Flooring dirty. It just lacks maintenence. Don't think I will stay here again which is sad because the front desk woman always remembers me

2026-09-02 • via Nuitee