SureStay Hotel by Best Western Fernley

Hotels
SureStay Hotel by Best Western
7.5 (617 reviews)
1405 East Newlands Drive , Fernley , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean
Friendly Staff
Good Location
Cons:
Dirty Rooms
Limited Breakfast Options
Noise from Other Rooms

Categories

Cleanliness
5.89
Multiple reviews indicate issues with cleanliness, including dirty rooms and bad odors.
Service
8.36
Generally positive sentiment towards the staff, with reports of helpfulness despite some negative experiences.
Location
8.4
Location is praised for convenience and proximity to amenities.
Room Quality
6.85
Mixed sentiment regarding room condition, with mentions of being old and not well maintained.
Amenities
7.38
Amenities like breakfast and pool are appreciated, although some were not functional.
Value for Money
8.34
Many reviews indicated that for the price, expectations were met.
Food and Beverage
7.39
Breakfast is generally reported as good, but the variety and quality have limitations.
Overall Experience
7.36
Overall sentiment is mixed but leans towards positive with significant concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:34

Property Description

Convenient Location
Situated just off Interstate 80, the Best Western Fernley Inn in Nevada offers easy access for travelers. With the Silverado Casino just a 5-minute walk away, entertainment is at your doorstep.

Comfortable Accommodations
Each room at the inn is equipped with modern amenities including free Wi-Fi, cable TV, a coffee maker, and a seating area. The simple décor and carpeted floors create a cozy atmosphere for guests to unwind.

Relaxing Amenities
Guests can enjoy complimentary access to the seasonal indoor pool and hot tub, perfect for relaxation after a day of travel or work. Additionally, the 24/7 business center caters to the needs of business travelers.

Book your stay at the Best Western Fernley Inn now for a perfect blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 617 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 7.36
A
April couple us
7
Everything was acceptable except we couldn’t get a ground floor either stay snd the hotel does not h
Pros:

We stay here often. The breakfast is adequate… no complaints.

Cons:

We stayed here for one night going and one night returning and couldn’t get a ground level flooreither night although we requested one on both nights using Booking.com. Normally, this would not have been a problem, except this hotel does not have an elevator.

2026-08-22 via Nuitee
K
Kenneth solo_traveller us
6
Pros:

Most TV Channels did not work. No premium channels either

2026-08-17 via Nuitee
N
Necol solo_traveller us
6
Ok stay
Pros:

Property is conveniently located.
The bed was comfortable.

Cons:

Room wasn't as clean as it should have been.
Cable was out.
One of the lamps didn't work.

2026-08-10 via Nuitee
S
Sara couple us
9
2026-08-10 via Nuitee
M
Michael couple gb
7
2026-08-09 via Nuitee
M
Manuel couple us
10
2026-08-08 via Nuitee
N
Nola Montgomery solo_traveller us
5
2026-08-06 via Nuitee
W
William solo_traveller us
7
2026-08-04 via Nuitee
O
OR_travelers couple us
6
Disappointing, but not many options in Fernley
Pros:

Close to all facilities in Fernley; walk to restaurants and shopping. Large room with good facilities: King bed, small refrigerator, microwave.

Cons:

Plumbing in bathroom falling apart, difficult to use. No drain plug for the tub, which made it almost unusable. When I asked at the front desk, I was told to "plug it with a washcloth". One of the desk clerks was quite unprofessional in conduct and appearance. I expected more from a Best Western and at this price level.

2026-08-03 via Nuitee
D
Denis family_with_children fr
9
Bon hôtel pour un court séjour. Petit déjeuner OK !
Pros:

Hôtel sympa. Petit déjeuner avec du choix ! La piscine couverte est une fournaise l'été mais elle est quand même agréable une fois dans l'eau !

Cons:

Bien dans l'ensemble !

2026-07-25 via Nuitee
L
Layne couple us
7
2026-07-22 via Nuitee
E
Elizabeth solo_traveller us
9
Pros:

The location especially to stores and eateries

Cons:

The noisy AC that was necessary to use

2026-07-20 via Nuitee
E
Ethan solo_traveller us
8
2026-07-17 via Nuitee
E
Ethan solo_traveller us
8
2026-07-17 via Nuitee
E
Ethan solo_traveller us
8
2026-07-17 via Nuitee
P
paul couple us
1
Run far away! There are plenty of places nearby that are a better value without the lying website
Pros:

Nothing

Cons:

Pictures were misleading. Kind of like a dating site that had a picture of themselves from ten years ago. Not what I signed up for. Dishonest all the way around

2026-07-15 via Nuitee
J
jianxin family_with_children cn
10
2026-07-13 via Nuitee
S
Spencer family_with_children us
4
Pros:

The breakfast and pool were the highlights.

Cons:

We were told the day before that we would have rooms immediately adjacent. When we arrived, we were given rooms fairly separated down the walk way. The floors were filthy. Not visibly, but they are hard floors and our kids feet were filthy after walking around. The shower in one room took about a half hour to get working, and the fridge and TV in that room did not work (assuming an issue with the power to that wall?)

2026-07-13 via Nuitee
C
Carolyn solo_traveller us
10
2026-07-12 via Nuitee
M
Mark couple us
10
2026-07-07 via Nuitee