SureStay Hotel by Best Western Fernley

Hotels
•
SureStay Hotel by Best Western
7.5 (560 reviews)
1405 East Newlands Drive , Fernley , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Fruits
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean
Friendly Staff
Good Location
Cons:
Dirty Rooms
Limited Breakfast Options
Noise from Other Rooms

Categories

Cleanliness
5.89
Multiple reviews indicate issues with cleanliness, including dirty rooms and bad odors.
Service
8.36
Generally positive sentiment towards the staff, with reports of helpfulness despite some negative experiences.
Location
8.4
Location is praised for convenience and proximity to amenities.
Room Quality
6.85
Mixed sentiment regarding room condition, with mentions of being old and not well maintained.
Amenities
7.38
Amenities like breakfast and pool are appreciated, although some were not functional.
Value for Money
8.34
Many reviews indicated that for the price, expectations were met.
Food and Beverage
7.39
Breakfast is generally reported as good, but the variety and quality have limitations.
Overall Experience
7.36
Overall sentiment is mixed but leans towards positive with significant concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:34

Property Description

Convenient Location
Situated just off Interstate 80, the Best Western Fernley Inn in Nevada offers easy access for travelers. With the Silverado Casino just a 5-minute walk away, entertainment is at your doorstep.

Comfortable Accommodations
Each room at the inn is equipped with modern amenities including free Wi-Fi, cable TV, a coffee maker, and a seating area. The simple décor and carpeted floors create a cozy atmosphere for guests to unwind.

Relaxing Amenities
Guests can enjoy complimentary access to the seasonal indoor pool and hot tub, perfect for relaxation after a day of travel or work. Additionally, the 24/7 business center caters to the needs of business travelers.

Book your stay at the Best Western Fernley Inn now for a perfect blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, May 26, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 560 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 7.36
M
Marta • solo_traveller • us
8
Pros:

Friendly and helpful staff

Cons:

Pool was not inviting and looked dirty and clutered

2026-04-29 • via Nuitee
D
Diann • couple • us
7
Weekend in Fernley
Pros:

Location was right off the highway. Easy to get to. Many restaurants and stores located close by. Variety of breakfast foods was good.

Cons:

Was expecting a hotel. It was a motel. Quite a bit of noise during the night. People coming and going.

2026-04-22 • via Nuitee
J
Joel • family_with_children • us
9
Pros:

Great hotel and good location with nice breakfast

Cons:

None

2026-04-19 • via Nuitee
K
Kolton • couple • us
10
2026-04-11 • via Nuitee
T
Tammie • family_with_children • us
7
Stayed here several times but the last night here was not very restful. Normally good place but some
Pros:

Parking with a trailer was very easy at this motel.

Cons:

The heater/air conditioner was stuck in all night so had to unplug it. The faucet dropped in the bathtub all night and there was mold above the bathroom door on the ceiling. Also other guests were playing loud music and bbqing until 2 AM.

2026-03-31 • via Nuitee
B
Brianna • couple • us
4
Staff was friendly but room was not worth the price.
Pros:

Bed was comfortable and served good breakfast and friendly staff

Cons:

The bathroom you can tell was dirty things falling apart, the bathroom light wouldn’t turn off at all so had to sleep with it on with door shut.

2026-03-30 • via Nuitee
C
Cindy • couple • us
1
Was a horrible stay
Pros:

It was close to wherever needed it to be

Cons:

We have stayed there numerous times in the last year , The TV never works and the shower was un usable with a broken shower head

2026-03-30 • via Nuitee
S
Samantha • family_with_children • us
5
Cons:

They would not allow you to eat breakfast in the room .....the lady said it was a policy..... wow didn't see that anywhere on the web site nor is it posted at check in.... so you if have families staying together the breakfast area is not big enough for you and the family but yet I can't eat in my room....yea ok then I pay for it I did eat in my room... after I said ok I still am going to

2026-03-27 • via Nuitee
L
Liz • couple • us
10
Love this place location is great. Breakfast was awesome and filling. Staff is wonderful.
Pros:

Staff is friendly and great. Cant wait for the pool to open.

Cons:

People above me were easy to hear.

2026-03-14 • via Nuitee
M
Manuel • couple • us
10
Pros:

Love it

2026-03-13 • via Nuitee
M
Manuel • couple • us
10
2026-03-05 • via Nuitee
H
Hailey • family_with_children • us
5
It worked for a quick roadtrip stop
Cons:

Pillows were terrible it wasn’t the cleanest. Breakfast was really nasty

2026-03-04 • via Nuitee
T
Terri • extended_group • us
1
Absolutely horrible and overpriced.
Pros:

Not much

Cons:

It was filthy, a crack head knocked on our door at about 7am, there was debris in the bathroom and bed and on the floor. Not enough towels. Water pressure was horrible. The shampoo bottle was used and had been refilled with water. The bathroom door knob was broken.

2026-02-25 • via Nuitee
S
Sheryl • solo_traveller • us
8
2026-02-08 • via Nuitee
D
DvineMasc77 • family_with_children • us
5
Pros:

Close to work

Cons:

Microwave was dirty, bathroom floor had hair on it and the toilet paper role had not been changed.

2026-01-29 • via Nuitee
B
Bell • family_with_children • us
10
Pros:

Nice accommodations
Friendly staff

2026-01-28 • via Nuitee
L
Linda • couple • us
8
Pros:

Breakfast and location were great!!

2026-01-27 • via Nuitee
T
Torigoe • family_with_children • us
9
Pros:

Mission was very friendly and sweet

Cons:

Our sink in the bathroom drained very slowly

2026-01-23 • via Nuitee
O
Oscar • couple • us
5
2026-01-20 • via Nuitee
G
Greg • family_with_children • us
10
2026-01-20 • via Nuitee