Parkway Hotel & Spa

Hotels
9 (1662 reviews)
Cwmbran Drive , Newport , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Parking issues
Room size and decor

Categories

Cleanliness
9.08
Rooms were reported as clean and well-maintained in several reviews.
Service
9.55
Service was consistently praised with mentions of friendly and helpful staff.
Location
9.09
The location was noted as good in many reviews, though some suggested better signage.
Room Quality
8.54
Rooms were comfortable and adequately spacious, though a few found them a bit small or outdated.
Amenities
9.07
Spa facilities and overall amenities were well received, though some decor was seen as dated.
Value for Money
8.53
Some found food prices a bit high, impacting perceived value.
Food and Beverage
9.08
Breakfast and dining options received very positive feedback.
Overall Experience
9.05
Overall experience was exceptional with many reviewers expressing a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:17

Property Description

Luxurious Leisure Club and Spa
The Parkway Hotel & Spa features a leisure club with a 15-metre swimming pool, sauna, and spa bath, offering guests a relaxing retreat during their stay.

Exquisite Dining Experience
Indulge in European dishes made from fresh, local produce at Ravello's Restaurant, or enjoy the popular traditional carvery. The hotel's coffee shop and bar provide additional options for a delightful dining experience.

Abundance of Recreational Facilities
From snooker and billiard tables to outside chess and boules green, guests can enjoy a variety of activities. The hotel also offers a badminton and croquet lawn, herb garden, and outdoor patio for ultimate relaxation.

Book your stay at The Parkway Hotel & Spa for a luxurious and rejuvenating experience.

Important information:

A pre-authorization of a credit/debit card is required upon check-in at the hotel.Hot tub/jacuzzi is closed from 2026-03-02 until 2026-01-08

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1662 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
W
Worton couple gb
9
2026-02-14 via Nuitee
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Tina couple gb
5
Given that it claims to be a spa hotel, it is a very poor spa.
Pros:

The bedroom was very quiet and the bed was very comfortable. We had a good nights sleep. Breakfast staff were very friendly and helpful.

Cons:

Prior to my visit I was advised that the jacuzzi was out of action, but was very disappointed that I couldn’t use the sauna and steam room either. I feel that I should have been advised of this too. One of the local ladies said that they didn’t seem to be prioritising the repair of the spa either, but had focused on chopping down four lovely trees at the entrance to the car-parking to make a water feature.
Also I didn’t take my changing robe because it clearly states in the spa information section that a dressing gown and towels will be provided. However, although there are folded up dressing gowns in the glass panels of the reception desk in the spa, when I asked for the use of one I was told that “we don’t give out dressing gowns for use anymore”.

2026-02-14 via Nuitee
J
Jolene couple gb
8
Pros:

Breakfast was great
Maun evening menu needs better veggie options

Cons:

Veggie options poor
Dissapointed steam room ect unavailable

2026-02-14 via Nuitee
M
mike couple gb
10
Very enjoyable . Excellent room , good food , outstanding service.Thank you!
Pros:

Excellent

Cons:

Disappointed that the hot tub was in the process of being replaced.

2026-02-12 via Nuitee
A
al6219 couple gb
10
Pros:

We had a lovely Time at the parkway hotel our Room was amazing and very comfortable and the staff were absolutely brilliant 👏 and we can't wait to book again and we also want to Thank the bar staff 😀 especially IEUAN for his service he's Amazing, and The chef For the beautiful Food, Also the lady's on Reception who were 100% Brilliant and Jane, Thank you everyone at the parkway hotel for making our stay beautiful 😍 one last thing to Add, next time we book we will ask for a Room near the reception 😀 long walk from the room, which kept us fit 😀 thank you everyone at the parkway hotel, your all wonderful and keep up the good work 👏

Cons:

We love ❤️ The parkway hotel and can't wait to stay again

2026-02-12 via Nuitee
S
Sam solo_traveller gb
8
2026-02-12 via Nuitee
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andrew couple gb
8
2026-02-12 via Nuitee
M
Marc solo_traveller gb
10
2026-02-10 via Nuitee
M
Marc couple gb
10
2026-02-10 via Nuitee
T
Tia couple gb
10
2026-02-09 via Nuitee
A
Amanda family_with_children gb
10
Anniversary stay
Pros:

I liked how cosy everything was and how plush the room felt .Lovely bedding pillows and quilts .Also extremely clean

Cons:

The spa facilities werent great

2026-02-09 via Nuitee
J
Julie couple gb
9
Pros:

The pent house suite is beautiful so modern and spottlessly clean 😊 we have been coming to the parkway for years we love it ❤️

Cons:

Unfortunately on this occasion the heating didn't work so was a bit cold ❄ and the pillows aren't great! But they did bring us a few more? Just not very good quality 😬

2026-02-08 via Nuitee
M
Mark solo_traveller gb
9
Overall a nice stay
Pros:

Breakfast staff professional and curteous

Cons:

Dinner was slow, staff not well informed about menu and unable to advise

2026-02-08 via Nuitee
M
Michael couple gb
9
2026-01-31 via Nuitee
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TAYFUN solo_traveller tr
10
Pros:

General conditions

Cons:

Cold rooms

2026-01-31 via Nuitee
G
Georgina couple gb
10
2026-01-30 via Nuitee
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Tanya family_with_children gb
7
Friendly and comforting, a most enjoyable stay, one we may repeat next year.
Pros:

The ambience of the venue was comforting and relaxed.
The staff were very happy and helpful
The pool was lovely and clean

Cons:

My room was clean and tidy with everything I needed
Apart from
A horrendous mattress - it had a ridge right in middle, I tried to resolve it. but I ended up sleeping at an angle- not comfortable at all

2026-01-30 via Nuitee
S
Sharon solo_traveller fr
8
Great place to stay, comfortable and nice to sit by the log fire relaxing with a book
Pros:

It was great. Nice friendly atmosphere, helpful staff, lovely dinner. Room comfortable and quiet.

Cons:

Had breakfast in the cafe. Excellent coffee but the sausage roll was dried up sausage on sweet tasting bread

2026-01-30 via Nuitee
D
Dawn family_with_children gb
7
A good mix of visiting family and me time!
Pros:

My 3rd visit and find the hotel to be a great base to visit family in the area plus have that bit of luxury with the spa. Breakfast is very good and more than you can comfortably eat with lots of choice.

Cons:

Room way way too warm with no way to turn down the heat other than to force the window open. Beds were comfy but again the duvets were way too warm so spent most of the night outside the covers. Personal preference I know but no option to change.

2026-01-30 via Nuitee
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Larkins solo_traveller gb
9
Pros:

The grounds were lovely and the large reception area with its roaring log fire was extremely comfortable and absolutely buzzing with groups of friendly locals all enjoying the great food and drinks on offer. All in all, a wonderful, welcoming place with helpful, chatty staff who couldn't do enough for you. Will definitely return. 10/10

Cons:

The rooms need updating but were functional and comfortable. 7/10

2026-01-29 via Nuitee