Parkway Hotel & Spa

Hotels
9 (1930 reviews)
Cwmbran Drive , Newport , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Parking issues
Room size and decor

Categories

Cleanliness
9.08
Rooms were reported as clean and well-maintained in several reviews.
Service
9.55
Service was consistently praised with mentions of friendly and helpful staff.
Location
9.09
The location was noted as good in many reviews, though some suggested better signage.
Room Quality
8.54
Rooms were comfortable and adequately spacious, though a few found them a bit small or outdated.
Amenities
9.07
Spa facilities and overall amenities were well received, though some decor was seen as dated.
Value for Money
8.53
Some found food prices a bit high, impacting perceived value.
Food and Beverage
9.08
Breakfast and dining options received very positive feedback.
Overall Experience
9.05
Overall experience was exceptional with many reviewers expressing a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:17

Property Description

Luxurious Leisure Club and Spa
The Parkway Hotel & Spa features a leisure club with a 15-metre swimming pool, sauna, and spa bath, offering guests a relaxing retreat during their stay.

Exquisite Dining Experience
Indulge in European dishes made from fresh, local produce at Ravello's Restaurant, or enjoy the popular traditional carvery. The hotel's coffee shop and bar provide additional options for a delightful dining experience.

Abundance of Recreational Facilities
From snooker and billiard tables to outside chess and boules green, guests can enjoy a variety of activities. The hotel also offers a badminton and croquet lawn, herb garden, and outdoor patio for ultimate relaxation.

Book your stay at The Parkway Hotel & Spa for a luxurious and rejuvenating experience.

Important information:

A pre-authorization of a credit/debit card is required upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1930 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
S
Sky solo_traveller gb
10
Our favourite place to be!!
Pros:

Everything!!

Cons:

Nothing

2026-06-27 via Nuitee
S
Sush couple gb
3
Pros:

It was a lovely place shame there was a prom organised for that evening. After. Very long drive of 5hrs and out all day, it took 25 mid. To tests and enter the hotel grounds the. Another 20 mins to find a space . Breakfast was awful and wasn’t able to have any as we left early. We were told we could have something t it ale away then told we could, then told we could.

Cons:

The evening was busy and not we wanted to. I will be writing a complaint

2026-06-27 via Nuitee
C
Claire solo_traveller gb
3
We won’t be back
Pros:

Location

Cons:

No air on; severely restricted window opening; no World Cup football allowed in public areas

2026-06-27 via Nuitee
D
David solo_traveller gb
8
A little disappointing.
Pros:

Check in was very easy and the restaurant food quality was very good.

Cons:

I would expect tea and coffee facilities within the room but there was none. I did not like the fact that the shower was within the bath which, when stepping out and over the edge of the bath caused me to slip and almost fall.

2026-06-26 via Nuitee
P
Peter family_with_children gb
6
Overall our stay was OK, it could have been better - the hotel had no control over the weather
Pros:

Our room was a 'little tired' as where some of the other aspects of the hotel. It is a great building and could be a really fantastic venue. The meal in the main restaurant was very good, and in an air-conditioned environment. The rest of the hotel was not air-conditioned and consequently everybody suffered. The breakfast was 'OK', but not as much choice as expected for a continental breakfast. Most of the staff were pleasant and helpful, especially in trying conditions. Luckily, we were given an oscilationg fan for our room, which did help, but I gather not all the rooms were provided with fans.

Cons:

Our room was just a 'bit tired.

2026-06-26 via Nuitee
S
Shani solo_traveller gb
6
Very HOT! no air con. Bar the restaurant so loud bed being there for the evening meal and breakfast. A tad tension with
Pros:

Good location for why I was there. Great staff, very friendly and helpful.

Cons:

Bedrooms need attention, mould in the bathroom. Just needs a little more TLC

2026-06-26 via Nuitee
D
Debra Kathryn solo_traveller gb
5
Pros:

I put my colleague in this hotel due to its close proximity to our client..location good...facilities good

Cons:

My colleague complained the bedroom smelt damp...ants everywhere and hair in the bed

2026-06-25 via Nuitee
C
Carol couple gb
8
2026-06-25 via Nuitee
M
Mitchell solo_traveller gb
8
Very good hotel, great food and service
Cons:

Same problem most hotels would face in the UK - on very hot nights no aircon

2026-06-24 via Nuitee
S
Simon solo_traveller gb
7
2026-06-23 via Nuitee
F
Foglino solo_traveller it
10
Pros:

Spa

Cons:

N/A

2026-06-23 via Nuitee
L
Lewis solo_traveller gb
10
2026-06-22 via Nuitee
M
Martin solo_traveller gb
10
Pros:

A grand stay on our wedding anniversary, Father's Day, and for the Father's Day lunch, A room upgrade to a garden room, and the Monday tea and cakes treat supplied by our daughter in law. Great staff service as well. What more could we want.

Cons:

Nothing.

2026-06-22 via Nuitee
S
Sharon solo_traveller ie
8
2026-06-22 via Nuitee
J
Justin family_with_children gb
10
Lovely hotel for a family celebration!
Pros:

Great staff, lovely food and beautiful gardens.
The new gym equipment was big surprise and looks very professional.
Lovely rooms and the Laughan suite was exceptional.
The front desk were very supportive for additional requests for my father’s room.

Cons:

Luke warm water in the Laughan suite was a slight dampener on this review.

2026-06-22 via Nuitee
A
Alison couple gb
10
2026-06-21 via Nuitee
M
Mark solo_traveller gb
10
Treat your self
Pros:

Very nice place to stay. Very friendly stay.

Cons:

Nothing it was all good.

2026-06-21 via Nuitee
A
Amanda couple gb
4
Poor
Pros:

The restaurant

Cons:

Very dusty bedroom. Doors slamming until 3.15 am
Loud music
Asked for a gluten free breakfast staff very unsure of what they offered.
Breakfast tea and coffee disgusting

2026-06-21 via Nuitee
G
Gwyn couple gb
8
Lovely hotel which would benefit from a couple of small tweaks
Pros:

Excellent location and food, staff, facilities all excellent.

Cons:

A little dated and no air conditioning in room so very warm.

2026-06-19 via Nuitee
P
paul couple gb
8
Comfortable and great location
Pros:

The location for our visit was excellent. The staff were polite and helpful. Plenty of parking. It was bright and welcoming and breakfast’s were excellent.

Cons:

The minus points that we found were this property does not have a lift. This is not stated on their website. My wife has mobility issues and had we known there was no lift we would have specified that we required a ground floor room. As the hotel was fully booked we were told a change of room was not an option. Our bathroom was a little dusty in places. In the main lounge area some of the tables had small bits of rubbish and dropped food on the carpet. Which we felt could have been seen by staff when clearing tables.

2026-06-19 via Nuitee