Best Western San Marcos

Hotels
•
Best Western
7.5 (159 reviews)
917 N I 35, San Marcos, Texas, 78666 , San Marcos , US
+1 512-754-7557

listing image 1
Show all photos

Facilities

Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
Smoke-free property
Free wired internet
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location
Good value / last-minute availability
Generally adequate to good breakfast
Some clean, quiet rooms and smooth check-in experiences
Cons:
Multiple cleanliness issues (roaches, hairs, stained curtains, pool film)
Worn or poor-quality room furnishings and hard beds
Occasional strong/odd smells in rooms
Maintenance problems (burn marks, loose fixtures, missing vent, no elevator)
Parking cramped and occasional safety concerns

Categories

Cleanliness
4.5
Multiple guests reported cleanliness problems: hairs in showers/tubs, roaches in rooms and breakfast area, stained shower curtains, film on pool tiles, burned carpet spots and odd smells — overall below standard.
Service
9.5
Staff repeatedly described as friendly, professional and helpful at check-in; several comments praise front desk and specific employees, supporting a strong service score.
Location
9
Many reviews note a convenient location (near Texas State University, rivers and swimming holes) and easy access; location is a consistent positive.
Room Quality
6
Mixed feedback: some rooms described as clean and nice, but numerous complaints about worn or thin bedding, hard beds, smells, burn marks, missing vent and dated/poorly maintained fixtures — average room quality.
Amenities
7.5
Amenities are mixed: continental breakfast generally adequate to good, pool and towel/fixture maintenance criticized (roach in pool, loose towel holder), and no elevator noted — somewhat above average but inconsistent.
Value for Money
8
Several guests highlighted good last-minute rates and value; a few felt it wasn’t worth the money, but overall price and availability were seen as positive.
Food and Beverage
7.5
Breakfast descriptions range from adequate to excellent, though isolated incidents (roaches on breakfast bar, odd coffee setup) lower the consensus slightly; overall acceptable.
Overall Experience
8
Overall impressions are mixed but lean positive: friendly staff, good location and decent value balanced against notable cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Amenities
The hotel boasts an outdoor pool, complimentary wireless internet, and a delicious daily breakfast to enhance your stay.

Convenient Facilities
Guests can enjoy free parking, a business center, and express check-out for added convenience.

Prime Location
Located just minutes away from top attractions like Texas State University and San Marcos Premium Outlets, our hotel in San Marcos is the ideal choice for your stay.

Ready to experience comfort and convenience at its best? Book your stay at Best Western San Marcos today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 159 reviews
Cleanliness: 4.5
Service: 9.5
Location: 9
Room Quality: 6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
K
Kelly • family
10
Pros:

The front staff guy was great

2025-10-07 • via Nuitee
L
Latha • family
10
Pros:

Parking was safe.

2025-10-06 • via Nuitee
J
Jinna
8
Pros:

Good hotel

2025-10-04 • via Nuitee
S
Sharon
10
Pros:

Very nice and convenient

2025-09-22 • via Nuitee
B
BRANDON
4
Pros:

The view from my room was a messy backyard and the shower had hairs all over it.

2025-09-22 • via Nuitee
A
Andrea
4
Definitely not worth the money
Pros:

Our room smelled like someone had recently fried food inside the room, the blankets are poor quality, they are thin and scratchy and very uncomfortable. It was a non smoking room but it had multiple burn marks in the carpet. The pool had a film on the tiles that made it look like it’s not being cleaned properly.

2025-09-21 • via Nuitee
M
Melissa Marie • family
10
Pros:

Friendly staff

2025-09-21 • via Nuitee
C
Clarence
8
Pros:

It was good for a rest stop

2025-08-20 • via Nuitee
A
Anabel • family
8
Pros:

Location was near Texas State University. It was a last-minute stay; there was availability and the price was excellent. The young lady that assisted us was very friendly and professional. The room was nice and clean. My only complaint, the vent in the bathroom was missing, so it felt a little creepy. Other than that, it was a pleasant stay.

2025-08-19 • via Nuitee
A
Amy
10
Pros:

It was perfect. The breakfast was excellent rooms were clean. Would definitely come back.

2025-08-19 • via Nuitee
J
John
10
San Marcos stay
Pros:

Good location near the rivers and swimming holes. Nice bed. Check in was odd. Had a problem checking in and they double charged me on the hold. My credit card removed it.

2025-08-08 • via Nuitee
V
Verified traveler
10
Pros:

Great stay.

2025-08-08 • via Nuitee
A
Alisha
10
Pros:

Great location nice pool area and very clean

2025-07-27 • via Nuitee
J
Joshua • family
2
Pros:

Ive been to a million best western hotels this hotel needs a upgrade. When we swam in the pool there was a roach. The towel holder in the restroom was loose, coming off the wall. I could go on but just neees a upgrade.

2025-07-27 • via Nuitee
J
Jonah
4
Pros:

There were roaches in my room and crawling on the breakfast bar in the morning.

2025-07-25 • via Nuitee
A
Adriana
8
Pros:

Nice place, I will definitely go back again.

2025-07-23 • via Nuitee
E
Edgar • family
10
Pros:

Great stay

2025-07-21 • via Nuitee
R
Rachael • partner
8
Pros:

This hotel was ok but not great. It’s old and the parking is very cramped. It was clean and breakfast was adequate.

2025-07-20 • via Nuitee
J
Jacob
10
Great price
Pros:

Very nice staff and easy to check in and out and good location

2025-07-17 • via Nuitee
K
Kaleb
4
Efficient
Pros:

Beds only had a decorative blanket. Strange smells in the room. Staff was friendly.

2025-07-17 • via Nuitee