Best Western Moreno Hotel & Suites

Hotels
•
Best Western
7.5 (800 reviews)
24840 Elder Avenue , Moreno Valley , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Service inconsistencies
Outdated amenities

Categories

Cleanliness
6.83
Several reviews mentioned issues with cleanliness, including bugs and a general lack of upkeep.
Service
7.8
Most reviews highlighted friendly staff, but there were complaints about unprofessional service.
Location
8.34
Convenient location as noted in multiple reviews.
Room Quality
7.29
Experience varied; some rooms were spacious and clean, while others had issues like broken heaters.
Amenities
6.82
Reviewers mentioned limited or outdated amenities.
Value for Money
7.78
Affordability was highlighted, but not necessarily good value due to quality issues.
Food and Beverage
7.33
Breakfast was mentioned as lacking variety and quality.
Overall Experience
7.8
Mixed feelings; some enjoyed their stay while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:54

Property Description

Outdoor Pool and Hot Tub
Enjoy a relaxing stay at Best Western Moreno Hotel & Suites with our outdoor pool and hot tub, perfect for unwinding after a long day of exploring Moreno Valley.

Complimentary Hot Breakfast
Start your day right with our daily free hot breakfast, ensuring you have the energy you need for a day of adventures in the area.

Convenient Amenities
Our guest rooms come equipped with free WiFi, a microwave, refrigerator, and coffee machine. Additionally, laundry facilities on-site make your stay even more convenient.

Experience comfort and convenience at Best Western Moreno Hotel & Suites. Book now to secure your stay and explore all that Moreno Valley has to offer!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 800 reviews
Cleanliness: 6.83
Service: 7.8
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
H
hector • couple • us
7
2026-03-27 • via Nuitee
M
Monica • solo_traveller • us
9
Pros:

Is private

Cons:

No food vending machine

2026-03-26 • via Nuitee
N
Neomia • couple • us
1
2026-03-26 • via Nuitee
D
Duke • family_with_children • us
9
Pros:

Very clean

2026-03-24 • via Nuitee
W
Woods • couple • us
6
Cons:

Had to pay 60 for towels that had makeup on them

2026-03-23 • via Nuitee
E
Estela • family_with_children • us
10
2026-03-23 • via Nuitee
J
Juan Resendiz • family_with_children • us
10
2026-03-22 • via Nuitee
J
Juan Resendiz • family_with_children • us
1
2026-03-22 • via Nuitee
M
Maria • family_with_children • us
5
Not so great stay
Pros:

Location, is close to shopping and Restaurants

Cons:

Wifi, Ac unit not cold enough, tv in the room was not working

2026-03-19 • via Nuitee
G
Gregory • couple • us
5
Okay at best
Pros:

Very clean comfy and friendly staff.

Cons:

The tv did not work the control didn’t work so we couldn’t use it. Untried many ways to reset or use am app to connect and didn’t work very annoying we watched tv on our phones definitely lame.

2026-03-18 • via Nuitee
M
Makyla • couple • us
10
Pros:

I loved that the staff is very friendly I appreciate Mike for giving me a comfortable room to stay in. His wonderful attitude made my visit pleasant. He’s always so kind and helpful.

2026-03-17 • via Nuitee
J
JuicyJinn • family_with_children • us
6
Pros:

The guests this past wknd had so many kids, so it was very loud early in the morning. The water took almost 10 minutes to get hot and the pillows were horrible. They charged my card before I got to the property and it said pay at property. They should call and let people know if they are charging the card early!

Cons:

The room was clean, convince of it, friendly check in.

2026-03-16 • via Nuitee
R
Resendiz • couple • us
1
Horrible experience.
Cons:

Had the worst experience here from the staff to the management. Horrible customer service.

2026-03-15 • via Nuitee
M
Mario & victoria • family_with_children • us
1
Absolutely nothing, it was a nightmare. It's dirty, unhygienic.
Pros:

Absolutely nothing, it was a nightmare. It's dirty, unhygienic, and I don't recommend it.

Cons:

I wouldn't recommend this hotel at all. Rooms 246 and 344 were filthy, with hair everywhere on the floor, mold and yellow stains in the bathroom, and dead mosquitoes in the coffee maker. The balcony was broken, the sofa bed was dirty with a blood stain, and the bathroom towel rack was broken. The room smelled musty. These hotels are disgusting. I went to the office and they told me to get another room and refused to give me a refund. They couldn't because I didn't contact the hotel directly. The breakfast was awful. We ran out of there; instead of being a place to rest, it was a total stress experience.

2026-03-15 • via Nuitee
D
Deanna • family_with_children • us
10
Pros:

Everything

Cons:

Nothing tv don't work

2026-03-11 • via Nuitee
D
Deanna • couple • us
7
Very good big rooms comfy
Cons:

Tv didn't work n bathroom was dirty wifi needs to be stronfer

2026-03-11 • via Nuitee
N
Noemi • solo_traveller • us
10
2026-03-09 • via Nuitee
R
Rollins • family_with_children • us
7
2026-03-07 • via Nuitee
L
Luis • family_with_children • us
10
2026-03-07 • via Nuitee
A
Asendorf Sr • solo_traveller • us
10
2026-03-05 • via Nuitee