Best Western Moreno Hotel & Suites

Hotels
Best Western
7.5 (919 reviews)
24840 Elder Avenue , Moreno Valley , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Service inconsistencies
Outdated amenities

Categories

Cleanliness
6.83
Several reviews mentioned issues with cleanliness, including bugs and a general lack of upkeep.
Service
7.8
Most reviews highlighted friendly staff, but there were complaints about unprofessional service.
Location
8.34
Convenient location as noted in multiple reviews.
Room Quality
7.29
Experience varied; some rooms were spacious and clean, while others had issues like broken heaters.
Amenities
6.82
Reviewers mentioned limited or outdated amenities.
Value for Money
7.78
Affordability was highlighted, but not necessarily good value due to quality issues.
Food and Beverage
7.33
Breakfast was mentioned as lacking variety and quality.
Overall Experience
7.8
Mixed feelings; some enjoyed their stay while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:54

Property Description

Outdoor Pool and Hot Tub
Enjoy a relaxing stay at Best Western Moreno Hotel & Suites with our outdoor pool and hot tub, perfect for unwinding after a long day of exploring Moreno Valley.

Complimentary Hot Breakfast
Start your day right with our daily free hot breakfast, ensuring you have the energy you need for a day of adventures in the area.

Convenient Amenities
Our guest rooms come equipped with free WiFi, a microwave, refrigerator, and coffee machine. Additionally, laundry facilities on-site make your stay even more convenient.

Experience comfort and convenience at Best Western Moreno Hotel & Suites. Book now to secure your stay and explore all that Moreno Valley has to offer!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 919 reviews
Cleanliness: 6.83
Service: 7.8
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
R
Romero solo_traveller us
10
Pros:

Everything

Cons:

Loca

2026-07-22 via Nuitee
J
Juana family_with_children us
8
Overall great stay
Pros:

Very clean, staff were very friendly especially Rosa. Breakfast was great too

Cons:

Swimming pool was as clean, and homeless man wondering around the whole hotel.

2026-07-21 via Nuitee
M
Magdalena solo_traveller us
8
2026-07-20 via Nuitee
S
Sara couple us
10
Pros:

All the ladies I met were kind and helpful, was grateful to have been there. If I need to come to this area, I will know where to stay.

2026-07-19 via Nuitee
J
Julio solo_traveller us
1
Bad over all experience
Pros:

Location

Cons:

I arrive around 6 pm room was super hot 90 degrees!!! outside was cooler than inside the room. and the ac was super slow, then when the ac started working and colling (2hr) it started spitting black dust and pieces of some plastic over the bed. The hot tub was super dirty and not working properly. This is last time I use a best western. Even cheaper hotels are way better than this one. I stay in this one because I use the one at san luis obispo and it is perfect. Including a warm welcome compared to this one that is cold and down to the point. I asked for more towel because I book 3 people and the room has any 2 towels and they give me 2 small pool towels and say they have no more!!!! I will rate 0 stars if that was possible.

2026-07-19 via Nuitee
A
Ashley solo_traveller us
7
Pros:

Breakfast was not good at all. Sorry to say! But location was perfect close to everything!

Cons:

Better breakfast options. Orange juice shouldn’t be watery! It was very hard to unlock and open the hotel room door

2026-07-17 via Nuitee
S
Sunny couple us
7
Not enjoyable
Pros:

Pool and nice staff

Cons:

You guys had my drivers license and didn’t call me or tell me

2026-07-16 via Nuitee
T
Timika solo_traveller us
10
2026-07-14 via Nuitee
R
Rosales couple us
10
2026-07-13 via Nuitee
I
Ismael family_with_children us
4
Cons:

No water

2026-07-13 via Nuitee
M
makibam2026 Couples
2
Bad experience
Pros:

The young hindu or indian guy was very disrespectful.Very racist very unprofessional...

2026-07-11 via Tripadvisor
F
Faizon couple us
8
2026-07-11 via Nuitee
M
Maria solo_traveller us
7
Pros:

I liked the easy accesible parking and easy to reach rooms

Cons:

Whats up with the smell? Smelled rancid especially the bathrooms

2026-07-11 via Nuitee
A
Anissa solo_traveller us
9
Pros:

Very quite on third floor.

Cons:

Parking lot was not as clean as it could be and front desk Anna is not very nice

2026-07-09 via Nuitee
A
Adel couple us
10
2026-07-08 via Nuitee
A
Anissa couple us
10
2026-07-07 via Nuitee
S
Sally solo_traveller us
7
2026-07-02 via Nuitee
B
Bejarano solo_traveller ni
8
2026-06-29 via Nuitee
T
Trail35127609193 Family Anaheim, California
10
My Stay on 06/21
Pros:

This review is for my most recent stay on 06/21 My stay at this establishment was very pleasant! The check in was smooth and fast. The room met my expectations, and even went beyond them! A special shoutout to the night staff, Kiro. And a shoutout to the day time staff, Lina for making that stay a perfect one! Both of them were attentive to our needs, and made our stay a memorable one. When I am back in MV, I know where I will be resting my head at for the night!

2026-06-26 via Tripadvisor
J
Jesse solo_traveller us
9
2026-06-26 via Nuitee