Prince's Gate Hotel

Hotels
8 (2952 reviews)
1057 Arawa Street , Rotorua , nz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful historic atmosphere
Friendly staff
Great location
Cons:
Old and worn facilities
Noise issues
Need for renovations

Categories

Cleanliness
7.14
Some concerns about bathrooms being old and needing upgrades.
Service
9.61
Staff were friendly, inviting, and responsive to issues.
Location
9.65
Great location, close to attractions and eateries.
Room Quality
7.1
Rooms were old and in need of renovation; issues with noises from above.
Amenities
8.13
Good amenities, but some facilities like the thermal pools were out of order.
Value for Money
6.09
Not worth the price; major renovations needed.
Food and Beverage
7.64
Breakfast was average; expected more for the price.
Overall Experience
8.61
Overall pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:42

Property Description

Historical Boutique-Style Hotel
Experience a touch of history at The Princes Gate, a classical 4-star hotel nestled in the heart of Rotorua. Opposite the renowned Polynesian Spa and Government Gardens, this charming hotel offers 52 stylish guestrooms and apartments, each exquisitely furnished with modern amenities.

Thermally Heated Pools and Plunge Pool
Indulge in relaxation with three thermally heated pools, a private plunge pool, and a rejuvenating sauna, all designed to enhance your stay and provide ultimate comfort.

On-Site Restaurant and Bar
Savor delicious meals at the hotel's restaurant and bar, serving a delectable array of breakfast, lunch, High Tea, and dinner options. Delight your taste buds while enjoying the convenience of dining just steps away from your room.

Book now to immerse yourself in luxury at The Princes Gate Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2952 reviews
Cleanliness: 7.14
Service: 9.61
Location: 9.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 6.09
Food and Beverage: 7.64
Overall Experience: 8.61
L
Leona • family_with_children • nz
9
Pros:

beautiful colonial style room

2026-02-14 • via Nuitee
A
Ann • couple • us
10
2026-02-14 • via Nuitee
F
Fabrice • couple • fr
8
Court séjour à Rotorua
Pros:

Bon emplacement, style ancien préservé, chambre bien équipée

Cons:

Pas d'ascenseur pour monter les bagages au 1er étage, salle de bain désuète

2026-02-11 • via Nuitee
C
cailleaux • couple • fr
9
2026-02-11 • via Nuitee
B
Bonnie • couple • us
9
Incredibly wonderful place to stay for three days or longer. Outstanding staff and hospitality.
Pros:

Excellent staff. Clean room. Interesting place to stay. Great location.

Cons:

Spends breakfast.

2026-02-11 • via Nuitee
G
Greta • couple • lt
10
Pros:

Great location. Clean room.

Cons:

Breakfast could be better with fresh vegetables

2026-02-10 • via Nuitee
A
Ann • solo_traveller • us
10
2026-02-10 • via Nuitee
S
Susanne Krogh • couple • dk
7
2026-02-08 • via Nuitee
M
Melinda • couple • us
9
2026-02-08 • via Nuitee
N
Nancy • couple • us
7
It was nice
Pros:

The location was very good - the room was pretty and I appreciated the king bed. The lobby was beautiful and love they rebuilt. Our room was on the balcony floor and we had access to a small table and chairs to enjoy the view and our wine!

Cons:

The room was too small for the size of the bed. No area or enough floor space to open suitcases except on the bed. Difficult getting from one side to the bathroom. AC was only ok. Room was still warm and a bit stuffy

2026-01-30 • via Nuitee
J
Julie • couple • gb
8
Spacious clean room close to amenities
Pros:

Room was very big clean and spacious, close to the lake, within walking distance of the restaurants.

Cons:

Unfortunately the pools and the carpark were not open, which we only found out on check in

2026-01-30 • via Nuitee
R
Rochelle • extended_group • nz
8
Beautifully appointed, comfortable stay in the heart of Rotorua.
Pros:

The historic building

Cons:

The apartments (although beautifully appointed), only had one aircon unit in one bedroom, which is not sufficient for the whole unit.

2026-01-30 • via Nuitee
R
Rachael • extended_group • au
10
Pros:

Great staff, great location, rooms were big and spacious. Would stay here anytime we are in Rotorua.

2026-01-30 • via Nuitee
E
Ellen • couple • nl
8
Pros:

Hotel ligt vlakbij een park en op loopafstand van het meer. Er zijn veel restaurants in de buurt. Ruime kamer en een fijn bed.

2026-01-30 • via Nuitee
J
Jan • family_with_children • gb
10
Very comfortable stay in a very comfy bed
Pros:

Beautiful hotel. Clean. Beds are very comfortable. Coffee/tea and fresh milk etc was a super touch , decor in the bedrooms very cosy.

Cons:

Nothing.

2026-01-30 • via Nuitee
F
Fabricio • extended_group • br
7
2026-01-29 • via Nuitee
A
Amy • solo_traveller • de
9
Great location with private access to the rooms
Pros:

Lovely building with outside access to the rooms. Great location. Lovely area to sit outside the rooms on the balcony of the veranda.

Cons:

Spa facilities were out of action. I was given free access to the Polynesian Spa but only to the (loud!) family area which is a small swimming pool and a heated small pool within a walled area. With a NZ$50 upgrade fee I was able to access the 5 lakeside pools.
The rooms aren’t sound proofed.

2026-01-29 • via Nuitee
H
Heidi • solo_traveller • ch
9
man fühlt sich in frühere Zeiten versetzt, mit dem Comfort von heute!
Pros:

das historische Haus

Cons:

nichts

2026-01-28 • via Nuitee
D
Debi • couple • us
7
Pros:

Central location to attractions. Comfortable room.

Cons:

Check in the receptionist questioned our booking of a 2 bedroom. When I mentioned that was all booking.com showed her attitude was ‘too bad for you can’t change now’. Very condescending and rude. Then proceeded to tell us the pool was under repair, nothing about that on booking even though that was one of our reasons for booking there. We were comped 1/2 price entry to Polynesian Spa. A sad attempt to compensate a rate reduction would have been appreciated. But at least I could watch tennis on the TV, nope really only a monitor not connected to internet. The internet which was woefully inadequate as well.
We made the best of this disappointment.

2026-01-28 • via Nuitee
A
Anna • couple • cz
8
2026-01-27 • via Nuitee