Prince's Gate Hotel

Hotels
8 (3189 reviews)
1057 Arawa Street , Rotorua , nz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful historic atmosphere
Friendly staff
Great location
Cons:
Old and worn facilities
Noise issues
Need for renovations

Categories

Cleanliness
7.14
Some concerns about bathrooms being old and needing upgrades.
Service
9.61
Staff were friendly, inviting, and responsive to issues.
Location
9.65
Great location, close to attractions and eateries.
Room Quality
7.1
Rooms were old and in need of renovation; issues with noises from above.
Amenities
8.13
Good amenities, but some facilities like the thermal pools were out of order.
Value for Money
6.09
Not worth the price; major renovations needed.
Food and Beverage
7.64
Breakfast was average; expected more for the price.
Overall Experience
8.61
Overall pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:42

Property Description

Historical Boutique-Style Hotel
Experience a touch of history at The Princes Gate, a classical 4-star hotel nestled in the heart of Rotorua. Opposite the renowned Polynesian Spa and Government Gardens, this charming hotel offers 52 stylish guestrooms and apartments, each exquisitely furnished with modern amenities.

Thermally Heated Pools and Plunge Pool
Indulge in relaxation with three thermally heated pools, a private plunge pool, and a rejuvenating sauna, all designed to enhance your stay and provide ultimate comfort.

On-Site Restaurant and Bar
Savor delicious meals at the hotel's restaurant and bar, serving a delectable array of breakfast, lunch, High Tea, and dinner options. Delight your taste buds while enjoying the convenience of dining just steps away from your room.

Book now to immerse yourself in luxury at The Princes Gate Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3189 reviews
Cleanliness: 7.14
Service: 9.61
Location: 9.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 6.09
Food and Beverage: 7.64
Overall Experience: 8.61
S
Sarah • couple • nz
10
Pros:

We stayed here the night of our wedding. The staff had put our bags in teh room as we didn't arrive until 1.30am and there was no worries with this. Thank you

2026-06-05 • via Nuitee
M
Morrow • solo_traveller • nz
7
Pros:

The room was beautiful, comfortable bed, good shower ✨

Cons:

We stayed 2 nights, the first night we used cups and spoons but when we came back after being out the second day the dishes were not washed or taken away and replaced. If there was a tea towel in the room we would have washed ourselves. Also we feel there should be bowls, plates and cutlery in the room. Otherwise happy with everything. Raewyn 🌈

2026-06-05 • via Nuitee
V
Vanessa • family_with_children • nz
7
We had a lovely evening staying at the hotel, kids especially enjoyed the plunge pools
Pros:

Location

Cons:

Experience was great, but in all honesty was overpriced and not that clean

2026-06-05 • via Nuitee
W
Wah • couple • nz
8
Beautiful hotel with friendly staff
Pros:

The highlight of the booking was the vibe and the Victorian decor of the hotel. The staff were really friendly and the pools were nice too.

Cons:

The room I booked was said to have an extra large double bed but we were given two single beds joined together with not enough cover on top, so the partition felt really uncomfortable in the middle.

2026-06-05 • via Nuitee
H
Hannah • couple • nz
8
2026-06-02 • via Nuitee
F
Follong • couple • nl
8
Twee nachten om lekker te wandelen in de omgeving
Pros:

Uitstraling en dicht bij centrum. Ook uitval naar omgeving was prima

Cons:

Niks in het bijzonder

2026-06-02 • via Nuitee
M
Matthew • solo_traveller • nz
10
Pros:

Wonderful old world charm. Nice rooms and great staff.

Cons:

I was only able to stay two nights but I’ll be back.

2026-06-02 • via Nuitee
G
Gregshaz • couple • nz
7
Spacious room close to city centre. Great pools to relax in.
Pros:

The service to replace the TV was very good. The pools were nice. Full buffet breakfast was ok. Room was large and spacious. Staff were very friendly.

Cons:

Some limited offstreet parking but mostly on street parking.

2026-06-02 • via Nuitee
S
Stu • solo_traveller • au
10
Pros:

The ambiance

Cons:

At times, too hot inside

2026-06-01 • via Nuitee
R
Richard • couple • au
9
A good stay !
Pros:

Good location. Service good especially packed our breakfast for us earlier morning leaving.

2026-06-01 • via Nuitee
X
Xiaozhu • couple • nz
10
2026-06-01 • via Nuitee
A
Angelene • couple • nz
7
a lovely romantic option for central accommodation in Rotorua
Pros:

location, central and easy to get around CBD. Decor was lovely and beautiful old building with lots of character and lovely outlook over government gardens. Lots of parking and places to eat nearby. Lounge area great for relaxing and sauna/pools added bonus.

Cons:

shower had hair from a previous occupant in it. Coffee wasn't the best. A bit of noise from street and other occupants running along deck in night.

2026-06-01 • via Nuitee
A
Andrew • couple • nz
9
2026-05-29 • via Nuitee
A
Alan • couple • nz
10
2026-05-29 • via Nuitee
H
hsinglien • extended_group • tw
10
Pros:

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2026-05-28 • via Nuitee
K
kerry • solo_traveller • nz
8
2026-05-26 • via Nuitee
C
Clara • extended_group • us
8
Beautiful
Pros:

The buildings and rooms were big and very opulent. It was a joy to see the way the room was decorated. It had everything we needed!

Cons:

It seemed like they were a little short-staffed the night we were there. It took a very long time to be greeted and helped when we came to the front desk and the restaurant. However, the people working seemed to be working hard and were very nice.

Also, just a note - Rotorua is a very suplhuric-smelling town! The smell lingered in the car and in our noses for quite a while after we left town. Just be braced for that.

2026-05-26 • via Nuitee
A
Anthony • couple • au
8
Pros:

Lovely old-school luxury vibe. Great value.

Cons:

Off-street parking is purely hypothetical. We had to park in a back street. Fine for our rental car, but if we had one of our own cars, we'd not have been pleased, for a place that claims to be five star.

2026-05-25 • via Nuitee
D
Donna • solo_traveller • nz
9
2026-05-25 • via Nuitee
K
Kimberley • solo_traveller • nz
10
Pros:

The outdoor facilities ans staff were wonderful

2026-05-24 • via Nuitee