Prince's Gate Hotel

Hotels
8 (2952 reviews)
1057 Arawa Street , Rotorua , nz

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful historic atmosphere
Friendly staff
Great location
Cons:
Old and worn facilities
Noise issues
Need for renovations

Categories

Cleanliness
7.14
Some concerns about bathrooms being old and needing upgrades.
Service
9.61
Staff were friendly, inviting, and responsive to issues.
Location
9.65
Great location, close to attractions and eateries.
Room Quality
7.1
Rooms were old and in need of renovation; issues with noises from above.
Amenities
8.13
Good amenities, but some facilities like the thermal pools were out of order.
Value for Money
6.09
Not worth the price; major renovations needed.
Food and Beverage
7.64
Breakfast was average; expected more for the price.
Overall Experience
8.61
Overall pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:42

Property Description

Historical Boutique-Style Hotel
Experience a touch of history at The Princes Gate, a classical 4-star hotel nestled in the heart of Rotorua. Opposite the renowned Polynesian Spa and Government Gardens, this charming hotel offers 52 stylish guestrooms and apartments, each exquisitely furnished with modern amenities.

Thermally Heated Pools and Plunge Pool
Indulge in relaxation with three thermally heated pools, a private plunge pool, and a rejuvenating sauna, all designed to enhance your stay and provide ultimate comfort.

On-Site Restaurant and Bar
Savor delicious meals at the hotel's restaurant and bar, serving a delectable array of breakfast, lunch, High Tea, and dinner options. Delight your taste buds while enjoying the convenience of dining just steps away from your room.

Book now to immerse yourself in luxury at The Princes Gate Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2952 reviews
Cleanliness: 7.14
Service: 9.61
Location: 9.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 6.09
Food and Beverage: 7.64
Overall Experience: 8.61
T
Tim couple nz
8
2026-04-04 via Nuitee
S
Schreiber extended_group de
7
2026-04-04 via Nuitee
O
Olga couple ua
10
Pros:

Прекрасный отель с красивым интерьером!Хорошие номера!Отзывчивый персонал.Помог нам во всех вопросах!С удовольствием бы еще раз вернулась в этот незабываемый город и отель!Спасибо!!!

Cons:

Понравилось все

2026-04-03 via Nuitee
D
Diane solo_traveller fr
10
2026-04-03 via Nuitee
T
Thomas couple au
8
2026-04-03 via Nuitee
R
Richard solo_traveller za
10
Pros:

We loved everything about this hotel including the warm reception we received.

This hotel is like time warp and is completely fabulous.

We enjoyed the hot pools in the morning before checking out and felt rejuvenated.

2026-04-03 via Nuitee
A
Alleyne couple au
7
Pros:

Location and staff

Cons:

Air conditioner didn’t work

2026-04-03 via Nuitee
P
Paul couple gb
10
A very quirky hotel but well worth a visit!
Pros:

We loved its unique style and reference to the past. The bathroom and the shower in particular were the best we’ve experienced in our recent visit to NZ. The breakfast was also the best we’ve had on our tour

Cons:

The stairs could be a problem given the fact you naturally have no lifts especially for carrying suitcases! This needs to be made clearer in the details of the hotel. The car parking needs to be made clearer with details in the main foyer - possibly on a large notice!
Lastly, when we arrived, the receptionist told us we had been upgraded to a complimentary Queen bedroom - when I checked this on your website, it would appear our room was an ‘Estate’ bedroom and in actual fact the lowest grade room! I would like to think this was an error rather than intentional deception

2026-04-02 via Nuitee
H
Helen couple au
8
Location
Pros:

Location

Cons:

Air con not working properly

2026-04-01 via Nuitee
G
Gysbert extended_group se
10
2026-04-01 via Nuitee
J
Jorrell solo_traveller es
6
Not for me
Pros:

The way they've remodeled it is clever. You can tell it was an older property and they've restored it in an interesting way. The bed was comfortable and there is free parking on the side of the hotel. A short walk away from the lake and streets with many restaurants.

Cons:

It's an older property, it's a wooden structure and you can hear everything. You can hear noise outside the door quite well and you can hear footsteps in the room above quite loudly. The breakfast was a poor option for a supposed five star hotel.

2026-04-01 via Nuitee
J
Journey59768333222 Business
10
Great News – Our Thermal Experience is Back.
Pros:

After over a year of upgrades, our geothermal system is now fully operational.
Enjoy our thermal heated pools, private pool, sauna, and full hotel heating — all restored and ready for your winter stay at Prince’s Gate Hotel!!!!!!!!!!!!!!!!!!!!!!!!!

2026-03-30 via Tripadvisor
M
Meritxell solo_traveller es
8
2026-03-30 via Nuitee
P
Philippa solo_traveller nz
8
2026-03-30 via Nuitee
C
Christine couple au
6
Pros:

Nice lounger area
Cosy fire place
Good location
Great charm

Cons:

Bathroom needs to be updated
Bathroom tiny
Parking can be hard to find on site

2026-03-29 via Nuitee
L
Lori couple nz
10
Pros:

Loved the whole atmosphere at this hotel. A step back in time with an amazing history. Exceptionally clean and comfortable with friendly staff. Many thanks.

Cons:

Everything was great. No complaints.

2026-03-29 via Nuitee
D
Deborah couple us
9
Gorgeous historic hotel in Rotorua
Pros:

Classic, historic hotel, fantastic location, we had a large room in the annex

Cons:

Breakfast. Under ripe melons, stale croissants

2026-03-28 via Nuitee
N
Natalie couple au
9
Gorgeous hotel that oozes charm and character.
Pros:

We loved the history and the look of the hotel. We really appreciated the decor especially the chandeliers. The lounge area with the warming fires was fantastic and were lucky enough to enjoy a guest playing on the baby grand piano. The free parking was great for our hire car but we could still easily walk into the CBD.

2026-03-28 via Nuitee
I
Ingrid solo_traveller de
10
Ein wahrhaft königlicher Aufenthalt
Pros:

In diesem wunderschönen Hotel findet man ein nahezu königliches Ambiente.
Die großzügige Lobby, das feine Restaurant, die liebevoll eingerichteten Zimmer und die Herzlichkeit aller Mitarbeiter und Mitarbeiterinnen kann ich nur lobend empfehlen.
Das Frühstücksbüffet ist ausgezeichnet.
Und im Duck‘s kann sowohl zum Dinner als auch zum Lunch ausgewählt gespeist werden.

Cons:

Es gibt nichts zu bemängeln

2026-03-27 via Nuitee
D
David couple au
9
2026-03-26 via Nuitee