Ennerdale Country House Hotel

Hotels
•
Bespoke
8 (114 reviews)
Northern Lakes, Cleator, England, CA23 3DT , Cleator , GB
+44 1946 813907

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Pets allowed

Facilities

Free WiFi
Garden
Luggage storage
Designated smoking area
Breakfast available (surcharge)
Front desk (limited hours)
Wedding services
Free self parking
Banquet hall
Food and water bowls
See all facilities

Review Highlights

Pros:
Helpful staff
Great location for certain purposes
Cons:
Dirty rooms
Lack of amenities

Categories

Cleanliness
7.23
Several mentions of dirtiness in rooms and carpets.
Service
10
Staff were described as very helpful and deserving of better conditions.
Location
8.7
Convenient location for some but surrounding area lacks amenities.
Room Quality
7.74
Rooms were described as run down and lacking basic appliances.
Amenities
6.69
Lack of basic amenities like refrigerators and microwaves mentioned.
Value for Money
8.22
Considered good value for money despite the issues.
Food and Beverage
7.18
Food was described as expensive and average.
Overall Experience
8.23
Mixed experiences with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:03

Property Description

Relax in Nature
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and wedding services.
Dining and Entertainment
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily for a fee.
Convenient Amenities
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. This hotel has 5 meeting rooms available for events. Free self parking is available onsite.

Book now to experience a perfect blend of nature and luxury at Ennerdale Country House Hotel.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8
Based on 114 reviews
Cleanliness: 7.23
Service: 10
Location: 8.7
Room Quality: 7.74
Amenities: 6.69
Value for Money: 8.22
Food and Beverage: 7.18
Overall Experience: 8.23
K
Kieran • extended_group • gb
7
Good but not outstanding
Pros:

Location/outer grounds was lovely. Food was great although a little expensive. One particular member of staff was a breath of fresh air, very funny and helpful in multiple parts of the hotel not just her main department. So that made the visit memorable, thanks Tino! (Hope I got the name right)

Cons:

Some of the staff seemed a little flustered/lack of care. Not a huge issue but shame when others are going above and beyond. The rooms were a bit run down compared to the common areas, location and grounds.

2026-07-24 • via Nuitee
I
Ian • couple • gb
7
Nice area and gardens staff great
Cons:

Place needs a make over looking tired

2026-07-23 • via Nuitee
J
Jakub • family_with_children • gb
8
Happy with the short stay, top rated staff at the hotel!
Pros:

The hotel matched both the description and our expectations, so we were very happy with our stay.

Yes, the hotel is a little dated, but that's part of its charm. It has its own character, and at times it felt like we were staying at Speke Hall.

The beds were very comfortable, and our request for a quiet room was accommodated perfectly. We both slept like babies. The shower and bathroom were absolutely fine, and everything was clean and well maintained.

A special mention goes to the staff, who were brilliant throughout our stay. They answered all our questions and really went the extra mile at breakfast. As we had to leave very early for my son's karting competition, a member of staff kindly offered to prepare some warm toast for my son (despite kitchen wasn't fully running yet). While we were packing up our gear, she also made me a bacon and sausage sandwich, carefully wrapped it to take away, and made sure I wouldn't go hungry later. That thoughtful gesture was truly appreciated so thank you very much!

The gardens around the hotel were lovely, and the location suited our needs perfectly.

If my son is racing in the area again next year, we'd be very happy to stay here again.

Cons:

The corridors leading to our room felt a little creepy and could do with some updating to better match the hotel's character and atmosphere.

2026-07-21 • via Nuitee
C
Christina • family_with_children • gb
10
A charming hotel with beautiful grounds, wonderful staff, excellent food, and welcoming atmosphere
Pros:

We really enjoyed our second stay here and would happily return. The hotel is full of character, with beautiful grounds, lovely gardens and a charming interior that gives it a unique atmosphere.
Our room was comfortable, the bed was great, and we had everything we needed for our stay. The food was absolutely delicious, and every member of staff we met was warm, friendly and incredibly helpful, making us feel very welcome throughout our stay.

Cons:

The hotel could benefit from a little TLC in places, but this didn't detract from our overall experience. If you appreciate historic buildings, peaceful surroundings and excellent hospitality, this is a lovely place to stay.

2026-07-21 • via Nuitee
D
Debra • couple • gb
6
Victorian hotel past its best with a whiff of Fawlty Towers!
Pros:

Comfortable bed.

Cons:

Cold shower. Burnt eggs at breakfast. Understaffed and undertrained staff. Tiny evening meal, 45 mins late and massively overpriced.

2026-07-14 • via Nuitee
V
Verina • couple • gb
8
I chose the hotel for its location as on the outskirts of Cleator/Cleator Moor as my family were originally from the
Pros:

It is a lovely period property in a great setting & the staff were very friendly & helpful - there was a nice bar & a couple of seating areas - the dining room was very pleasant & food pretty good

Cons:

It is badly in need of renovation/restoration - so much more could be done to make the gardens more accessible - although it was an ok price I felt that breakfast should have been included & also carried on a little later - as we were on a break we didn’t want to get up particularly early so didn’t bother with breakfast

2026-07-14 • via Nuitee
D
Daniel • family_with_children • gb
4
A hotel with huge potential in a fantastic location, but it needs investment.
Pros:

The night porter was exceptional. He was friendly, professional and incredibly helpful throughout our stay. He is a real asset to the hotel and deserves recognition for the standard of customer service he provides.

The check-in and overnight service from the night porter was excellent. The size of the rooms and the potential of the property also stood out.

Cons:

Some of the younger daytime staff appeared disengaged. One member of staff was sitting behind reception scrolling on their phone and when we asked for towels, simply replied, "I don't know where they are," without offering to help further. The condition of the rooms also let the hotel down.

The hotel would benefit from investment in refurbishment, particularly addressing the damp and mould issues. Staff training on customer service would also make a significant difference, ensuring guests receive proactive help rather than feeling like they're an inconvenience.

2026-07-14 • via Nuitee
A
Annette • solo_traveller • gb
9
2026-07-13 • via Nuitee
B
Beatrice • solo_traveller • gb
10
Pros:

Warm welcome, very friendly staff team.

2026-07-13 • via Nuitee
L
Lee • extended_group • gb
7
2026-07-12 • via Nuitee
Z
Zaki Tenoso • family_with_children • gb
10
2026-07-12 • via Nuitee
G
Garry • solo_traveller • gb
8
2026-07-10 • via Nuitee
A
Antonio • couple • es
6
2026-07-09 • via Nuitee
S
shane • couple • gb
5
Staff very good & food was nice but the building & rooms are not up to a decent standard of accommodation.
Pros:

The staff were very good 👍

Cons:

The room needs a complete make over the corners where the radiators are the floor was filthy.The bathroom was disgusting & needs a complete make over.The toilet was wobbly & the sink tap dripped all night.The taps Need turning for ever before the water comes out !
The whole place needs a lot of money spent on it to bring it up to a satisfactory standard.

2026-07-08 • via Nuitee
B
Beth • solo_traveller • us
7
Other than the shower
Pros:

It’s a lovely place, very ornate and clean. I’m sure keeping this old house in good repair can’t be easy or inexpensive.

The bed was very comfortable.

Cons:

I couldn’t get the water hot enough in the shower to wash my hair. I took a very quick shower of my body, but wanted to be more thorough. There’s no hot water in the sink either.

On check in, it was clear that the woman had more important things to do than bother with me.

2026-07-06 • via Nuitee
L
Lucy • solo_traveller • gb
6
Cons:

Nothing felt clean. Bathtub was dirty, all of the glasses we drank out of were dirty

2026-07-06 • via Nuitee
M
Marion • family_with_children • ch
6
Der Aufenthalt war gut und sehr nett auch das Essen sehr gut 👍
Pros:

Mega nettes Personal

Cons:

Die Matratzen

2026-07-06 • via Nuitee
C
Cheryl • couple • gb
9
2026-07-05 • via Nuitee
P
Parr • couple • gb
10
Just what the doctor ordered
Pros:

Brilliant everything

Cons:

There was nothing to dislike

2026-07-05 • via Nuitee
E
Eathan • solo_traveller • gb
9
2026-06-30 • via Nuitee