Best Western Airport Inn & Suites Cleveland

Hotels
•
Best Western
7.5 (760 reviews)
16501 Snow Road , Brook Park , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Reasonable price
Excellent breakfast
Cons:
Dirty rooms
Uncomfortable beds
Poor housekeeping
Questionable shuttle service

Categories

Cleanliness
5.89
The room was reported dirty with crumbs and grime, and housekeeping was not up to standard.
Service
8.36
Generally friendly staff, but some issues reported with shuttle service.
Location
8.4
Conveniently located near the airport, praised for accessibility.
Room Quality
6.85
Mixed feedback on comfort; some rooms were mentioned as dirty, and beds were uncomfortable.
Amenities
7.38
Facilities available but need improvement; some amenities not provided as expected.
Value for Money
7.84
Noted as reasonable pricing, but quality raises concerns.
Food and Beverage
7.89
Breakfast was mentioned positively, but some amenities were lacking.
Overall Experience
7.36
Overall met needs but with significant concerns about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:21

Property Description

Convenient Location near Airport
Situated just 2 miles from Cleveland-Hopkins International Airport, the Best Western Airport Inn offers a perfect blend of comfort and accessibility for travelers.

Modern Amenities and Services
Enjoy a relaxing stay in spacious rooms equipped with cable TV, a coffee maker, and a work desk. Take advantage of the indoor pool, complimentary Wi-Fi, and daily continental breakfast during your visit.

Convenience and Accessibility
Benefit from on-site laundry facilities, a 24-hour gym, and a concierge desk for all your needs. Explore nearby attractions like the NASA Glenn Research Center and the Cleveland Metroparks Zoo, all just a short drive away.

Book your stay at Best Western Airport Inn now for a seamless travel experience.

Important information:

Please note that all guests must be at least 21 years old in order to check-in to the hotel.

Please note a park and fly option is available at an additional charge.

Shuttle Service Times:
Monday to Friday 4:00 to 23:00
Saturday 4:00 to 18:00
No service on Sunday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 760 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.36
D
Dunn • solo_traveller • us
7
Pros:

The location and the shuttle was very convenient. Being able to leave our vehicle on site was also nice.

Cons:

The lady at the desk at check in was less than happy to be there. The beds were very hard and uncomfortable. At around 3 am there were kids running down the hallway. No sleep was to be had for us.

2026-05-30 • via Nuitee
L
Leyanet • couple • us
10
Comfortable and friendly
Pros:

Close from the airport and the service

2026-05-29 • via Nuitee
F
F7866HIwendyh • Solo travel
10
The staff here are wonderful. Hotel is fine, too.
Pros:

Very good experience staying here. Location is close to the airport, and the drive to downtown was quick and easy. The room was clean and quiet and well-equipped with the usual travel amenities.
But the very best thing about this place is the friendliness and kindness of the staff. Each person I interacted with was genuinely helpful--Stacy, Angelina, Eileen. They went out of their way to make my stay a pleasant one. I appreciate every effort they made, and I hope Best Western takes good care of employees like these ladies.

2026-05-25 • via Tripadvisor
S
Silvia • couple • it
1
2026-05-25 • via Nuitee
J
Juana • extended_group • pr
9
Satisfacción
Pros:

Todo.Siempre que voy es mi lugar seguro.Gracias

2026-05-25 • via Nuitee
H
Hunter • solo_traveller • us
8
Pros:

Friendly staff. Really helpful. Nice showers. Decent pool.

Cons:

Pool was cold. Breakfast was all pork, no options.

2026-05-24 • via Nuitee
S
Stephan • solo_traveller • nl
8
Pros:

De locatie en hotel waren gewoon top.

Cons:

Het hotel is best prijzig, maar dat kun je verwachten van een hotel dat hartje centrum en aan de haven ligt.
Verder prima hotel.

2026-05-24 • via Nuitee
J
John A • couple • us
9
2026-05-15 • via Nuitee
C
Curtis • solo_traveller • us
1
I have paid the cost to do everything right in accordance guidelines at the time and NO Ones cares.
Pros:

I booked my reservation through Book.com, and the day of arrival, the hotel said they did not have a reservation for me. I had to find other accommodation. I was charged for the room that I did not stay in. I tried resolving the misunderstanding with the hotel and Book.com, but I'm now told the issue is not resolve that the charges will remain.

Cons:

Paid for a hotel room that I didn't stay in. I talked with the General Manager at the hotel, who indicated they would allow the credit, and Book.com talked with the General Manager about what is needed. The next day, I get an email from Book.com saying the refund issue has not been resolved and that I need to contact the hotel.

2026-05-14 • via Nuitee
K
Kathleen • couple • us
5
2026-05-11 • via Nuitee
T
Timothy • solo_traveller • us
9
2026-05-08 • via Nuitee
E
Elvin • solo_traveller • us
10
Pros:

The hotel was perfectly handicapped accessible. VERY clean and quiet. The free hot breakfast was great.

Cons:

I think they should leave the free hit breakfast open until 10 a.m. on weekends.

2026-05-07 • via Nuitee
• couple • us
7
2026-04-25 • via Nuitee
J
JosephCorcoran • solo_traveller • us
7
Good budget hotel
Pros:

Great location. Friendly staff.

Cons:

Breakfast was sub-par. Key cards discharged.

2026-04-15 • via Nuitee
F
FellowTraveler242216 • Family • Leesburg, Loudoun County, Virginia
2
Horrible
Pros:

Mold in the shower, no shampoo and noisy air conditioner. There was no hot water for a few hours which caused us to get up at 3 am to make our flight since we could not shower the night before. When I complained the next morning the response I got was "it was only out for 2 hours". The hot water did not come on till almost midnight. The local staff was not sympathetic. The front desk clerk told me to complain to the corporate office. I would not stay here again or recommend this hotel.

2026-04-13 • via Tripadvisor
J
Joseph • solo_traveller • us
6
Close to airport with reliable early airport shuttle
Pros:

Location to the airport and 415 AM airport shuttle was reliable. Only 7 minutes from the airport. Water pressure in the shower was ok.

Cons:

Bed was old and uncomfortable. I could feel individual springs in the old bed. TV didn't work. Didn't seem like cable was even available. Couldn't see out the window. The window was frosted or something. Not comfortable.

2026-04-13 • via Nuitee
N
Nichole • couple • us
10
I always have a wonderful stay here no complaints
Pros:

Room comfortable, breakfast good and pool clean

Cons:

Na

2026-04-12 • via Nuitee
T
Tanya • couple • us
8
Much needed rest
Pros:

Staff was welcoming

Cons:

Everything was good

2026-04-05 • via Nuitee
J
Jamison • couple • us
8
Convient to IX Center, Convient to eateries, price good, staff helpful and pleasant.
Pros:

Ok, very small area. Like the coffee and fruit available always.

Cons:

Soda machine out of diet coke. Price was better than most hotels. Parking wasn't great. Area behind was crowded and people were back there, not sure if they were customers. Smell of smoke in stairway ( cigarettes and weed).

2026-04-03 • via Nuitee
J
Jamie • family_with_children • us
4
Overall- not the greatest.
Pros:

The front desk lady was super nice and helpful, even though she was really busy. She was very helpful and patient! She was probably around 45 with short dark hair. I forget her name- but she needs a raise!!

Cons:

The pool was extremely dirty and not well kept. That is the main reason I booked this hotel- so my kids weren’t bored and could go swimming. They barely wanted to get in due to how dirty it was. Very frustrating! Also, the breakfast did not have many options and the breakfast room was extremely cold. We had to take all our plates back up to our room because it was too cold to eat in that room. 2 reasons I book a specific hotel- the pool and the continental breakfast- and I was disappointed with both.

2026-04-01 • via Nuitee