Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location near the airport
Cons:
Expensive breakfast options
Some noise issues

Categories

Cleanliness
8.8
The cleanliness of the rooms was praised, but issues with noise from plumbing were mentioned.
Service
9.3
Staff were described as extremely friendly and helpful throughout reviews.
Location
9
Location near the airport was highlighted positively, making it ideal for travelers.
Room Quality
8.8
Rooms were noted to be spacious and well-equipped with modern amenities.
Amenities
8.8
Amenities such as free water bottles were appreciated, but breakfast options were limited.
Value for Money
8.3
Breakfast price of 27€ was considered expensive for what was offered.
Food and Beverage
8.3
The restaurant service was praised, though the breakfast was seen as overpriced.
Overall Experience
9.1
Guests reported a pleasant stay, with a strong likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:09

Property Description

Luxurious Accommodation
Experience elegance and comfort at the 4-star-superior Best Western Alsterkrug Hotel in the Alsterdorf district. The tastefully decorated rooms with Mediterranean flair, flat-screen TV, and espresso machine offer a relaxing retreat.

Gourmet Dining
Indulge in a culinary journey at Restaurant Alsterkrug, serving up a delightful blend of traditional German and Mediterranean cuisine. Enjoy a refreshing drink on the garden terrace during the summer months for a perfect dining experience.

Relaxation and Wellness
Unwind at the 300m² alsterSPA included with your stay, featuring a variety of sauna options, a well-equipped fitness room, and a serene relaxation area. Treat yourself to rejuvenating spa treatments and massages for the ultimate relaxation.
Ready to immerse yourself in luxury and comfort at Best Western Alsterkrug Hotel? Book your stay now for an unforgettable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORY

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1065 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9.1
A
Anja • couple • de
8
Sehr schöner kurzaufenthalt, zu kleine Dusche.
Pros:

Es war sehr sauber
Das Personal war sehr nett

Cons:

Die Dusche war ziemlich klein

2026-06-06 • via Nuitee
D
Daniel Alejandro • couple • de
10
2026-06-04 • via Nuitee
H
Haseebullah • couple • de
8
It was great experience.
Pros:

The location & cleanliness.

Cons:

No parking available.

2026-06-04 • via Nuitee
K
Kris • solo_traveller • be
8
Pros:

Due to a cancelled flight, the closest and available room.
Guy at the desk offered me an apple since I did not have dinner and everything was closed. Thanks again for that!

Cons:

Quite expensive since I arrived at 1AM and had to leave at 5AM, and did not have the chance to use the facilities and have breakfast. Not their fault though!!

2026-06-04 • via Nuitee
I
Ismail • couple • de
10
2026-06-04 • via Nuitee
J
Jacob • solo_traveller • de
9
Schönes Hotel in ruhiger Lage
Pros:

Schönes Hotel in ruhiger Lage, bis 0 Uhr gut per ÖPNV angebunden. Viel Grün in der Nähe zum Spaziergang mit Hund. Sehr freundliches und hilfsbereites Personal.

2026-06-02 • via Nuitee
K
Katarzyna • solo_traveller • se
7
Poor information about the parking.
Pros:

A clean room.

Cons:

Parking was not offered automatically as stated on booking com. site. It should be booked apparently.

2026-06-01 • via Nuitee
C
Cathleen • solo_traveller • de
10
2026-05-28 • via Nuitee
S
Sergiu B. • solo_traveller • de
9
Weekend getaway in Hamburg
Pros:

The SPA / Wellness are was superb. Not crowded at all and plenty of towels available.

Car parking was available on the hotel ground, free of charge.

Cons:

Some service like resupply of coffee capsules and mini bar snacks came a few hours after we have already checked-in.

2026-05-26 • via Nuitee
S
Samreen Mahak • couple • de
8
Pros:

Good location and very friendly staff!

2026-05-26 • via Nuitee
H
Hrvoje2 • solo_traveller • hr
10
2026-05-26 • via Nuitee
B
Björn • solo_traveller • de
8
2026-05-24 • via Nuitee
B
Britta • couple • de
10
Sehr angenehmes Hotel, tolles Personal, tolle Lage.
Pros:

Sehr schönes Hotel, renoviert, sehr gemütlich und ansprechend eingerichtet.

2026-05-23 • via Nuitee
V
Vestergaard • solo_traveller • dk
10
2026-05-16 • via Nuitee
E
Erhard • couple • de
8
2026-05-15 • via Nuitee
E
Ertugrul • couple • dk
3
Cons:

Your reception staff (dark hair and a dark beard) were very arrogant and unwelcoming. I will not recommend your hotel to the rest of our company.

2026-05-09 • via Nuitee
R
Ricarda • solo_traveller • de
2
schlecht
Pros:

nichts

Cons:

die zimmer sind alt, das wlan auf dem zimmer hat nicht funktioniert. beide steckdosen am bett waren kaputt. die klima ist extrem laut, im zimmer ist es aber zu warm. mit offenem fenster ist laut, da die straße sehr frequentiert ist. auf dem boden lag noch eine zwei euro münze vom vorgast. zimmer extrem hellhörig. personal nett.

2026-05-06 • via Nuitee
M
Margit • couple • nl
9
2026-05-02 • via Nuitee
D
Daniel • couple • de
8
2026-05-01 • via Nuitee
N
Nochi • couple • cy
1
Horrible
Cons:

They called us at 11 am to Check out , even our before, we could not use the spa, and 7:30 in the Morning Garden work just outside out window , horrible

2026-04-30 • via Nuitee