Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location near the airport
Cons:
Expensive breakfast options
Some noise issues

Categories

Cleanliness
8.8
The cleanliness of the rooms was praised, but issues with noise from plumbing were mentioned.
Service
9.3
Staff were described as extremely friendly and helpful throughout reviews.
Location
9
Location near the airport was highlighted positively, making it ideal for travelers.
Room Quality
8.8
Rooms were noted to be spacious and well-equipped with modern amenities.
Amenities
8.8
Amenities such as free water bottles were appreciated, but breakfast options were limited.
Value for Money
8.3
Breakfast price of 27€ was considered expensive for what was offered.
Food and Beverage
8.3
The restaurant service was praised, though the breakfast was seen as overpriced.
Overall Experience
9.1
Guests reported a pleasant stay, with a strong likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:09

Property Description

Luxurious Accommodation
Experience elegance and comfort at the 4-star-superior Best Western Alsterkrug Hotel in the Alsterdorf district. The tastefully decorated rooms with Mediterranean flair, flat-screen TV, and espresso machine offer a relaxing retreat.

Gourmet Dining
Indulge in a culinary journey at Restaurant Alsterkrug, serving up a delightful blend of traditional German and Mediterranean cuisine. Enjoy a refreshing drink on the garden terrace during the summer months for a perfect dining experience.

Relaxation and Wellness
Unwind at the 300m² alsterSPA included with your stay, featuring a variety of sauna options, a well-equipped fitness room, and a serene relaxation area. Treat yourself to rejuvenating spa treatments and massages for the ultimate relaxation.
Ready to immerse yourself in luxury and comfort at Best Western Alsterkrug Hotel? Book your stay now for an unforgettable experience!

Important information:

In order to stay at this property you have to provide a valid proof that you are fully vaccinated against or recovered from COVID-19.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORY

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 964 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9.1
C
Claudia • family_with_children • de
8
Pros:

Freundliche Mitarbeiter, sehr sauber

Cons:

Es gab nichts zu beanstanden

2026-04-09 • via Nuitee
B
Beate • solo_traveller • de
9
Ausgezeichnet so wie immer bisher!
2026-04-08 • via Nuitee
E
Elena • family_with_children • it
9
Pros:

Camera, letto comodo, pulizia, accoglienza

2026-04-06 • via Nuitee
B
Bilal • solo_traveller • de
9
2026-04-05 • via Nuitee
O
Oliwia • couple • de
7
2026-04-04 • via Nuitee
M
Mogens • couple • dk
9
2026-04-01 • via Nuitee
B
Britta • solo_traveller • de
10
2026-03-31 • via Nuitee
T
Thomas • family_with_children • de
10
Pros:

Fünf Sterne ! Super Lage, super ausgestattet (Kaffeemaschine auf den Zimmern, Snack- & Getränkeautomaten auf den Fluren)
Hausdame (!) - was für ein seltener Service.
Reservierung für Tiefgarage = sorgenfreie Spätanreise.
Der SPA Bereich erhält von mir 5 Sterne plus.
GYM und 3 Saunen + Ruhezone mit Wärmeliegen am Kamin.

2026-03-31 • via Nuitee
E
Evelyn • couple • de
10
2026-03-31 • via Nuitee
V
Vincent Joa • family_with_children • de
10
Pros:

Einfach ALLES!! Zimmer sind Top. Sauna Top. Personal Top.

Cons:

Gar nix, weil alles Top ist!!

2026-03-29 • via Nuitee
E
Elena • family_with_children • it
9
2026-03-29 • via Nuitee
M
Michael • couple • de
9
2026-03-27 • via Nuitee
K
Katy • family_with_children • de
10
2026-03-26 • via Nuitee
B
Bianca • couple • de
9
2026-03-26 • via Nuitee
D
Doreen • couple • de
10
Würde ich immer wieder buchen
Pros:

Frühstück sehr gut, Restaurant lecker essen, Parkplatz vor dem Hotel , Zimmer gross

Cons:

Laut an der Strasse

2026-03-25 • via Nuitee
M
Madlen • couple • de
10
2026-03-23 • via Nuitee
M
Maike • couple • de
8
Pros:

Unser Zimmer war sehr sauber und es waren keine sichtbaren Gebrauchsspuren an den Möbeln. Insgesamt machte das Hotel einen gepflegten und sauberen Eindruck.

Cons:

Der Föhn auf unserem Zimmer ist in der Handhabung unpraktisch, da man permanent auf den Knopf drücken muss, damit dieser im Betrieb bleibt. Zudem kann die Temperatur nicht geregelt werden.
Parkplätze sind gering vorhanden, man sollte unbedingt vorher reservieren. Ein paar kostenfreie Stellplätze sind in der Straße vorhanden.

2026-03-22 • via Nuitee
S
Sven • couple • de
9
2026-03-22 • via Nuitee
T
Terry • family_with_children • gb
10
What a great hotel
Pros:

The spa and sauna is so awesome. Really good setup and very convenient.
The restaurant and bar staff were very friendly and accommodating. Food us fantastic as well.
Excellent location from the airport within walking distance

Cons:

The vending machine on the 3rd floor is a little expensive and it sells red wine bottles that need a cork screw. Very little I didn't like so I had to think of something to complain about

2026-03-20 • via Nuitee
B
Béatrice • couple • de
8
Empfehlenswertes Hotel Nähe Flughafen
2026-03-18 • via Nuitee