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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Kid meals
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Aerobics
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Movenpick Surabaya City, a 5-star hotel, offers unparalleled comfort and style. With a fitness centre, sauna, and concierge service, indulge in luxury during your stay.
Convenient Amenities
Enjoy the convenience of free private parking, room service, and a 24-hour front desk at your disposal. Whether you need assistance or a delicious meal, we have you covered.
Prime Location
Located near major landmarks like Sharp Bamboo Monument and Submarine Monument, our hotel is the perfect base for exploring Surabaya. Plus, with easy access to Gubeng Train Station and Juanda International Airport, your travels are made effortless.
Book your stay at Movenpick Surabaya City now for a truly unforgettable experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
People no matter the age stay for Rp 423,500 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
I recently stayed at Mövenpick Surabaya City and came away feeling that this is a very good value-for-money 5-star hotel. The rate was very affordable for a property in this category, yet the overall experience still felt very much like a proper 5-star stay.
As an Accor Platinum member, I was happy to receive the usual recognition, including a complimentary room upgrade to a Deluxe Room, welcome amenities, and free breakfast. Another nice touch was the complimentary afternoon tea at the Level 7 restaurant, which added extra value to the stay.
The room was modern, comfortable, and nicely designed. I liked the overall feel of the room, and it came with a work desk that, while not very large, was still just nice enough for me to set up my laptop, MacBook, and gadgets comfortably. For a short business stay, it worked well enough. I also appreciated the complimentary drinks and snacks provided in the room.
The staff were very friendly, helpful, and welcoming throughout the stay, which made the experience even better. Service was warm and professional, and that always makes a difference.
The gym was also quite decent. It is not huge, but the equipment looked well maintained and perfectly adequate for a proper workout. The pool area is another highlight, with a modern and relaxing atmosphere that suits the overall upscale feel of the hotel.
That said, there are a couple of points worth mentioning. For a 5-star Accor hotel, I was a little surprised that there is no executive lounge. Normally, that is something I would expect from a hotel at this level. Also, although I received a room upgrade, there was no in-room coffee machine, which is something I usually enjoy having in similar hotels. The complimentary beverages and snacks were appreciated, but personally I do not drink Coke or Sprite, and the snack selection was not really for me.
Even with those points, I still think this hotel delivers very good overall value. If you are travelling to Surabaya and looking for a modern luxury hotel with good location, friendly service, and an affordable rate, this is definitely a property worth considering.
Everything...it's our home away from home, our premiere choice of stay any and every time we pass through Surabaya !!!
That we have to check out and go back home!!!
Het restaurant was erg goed, goed internationaal ontbijt. Op de begane grond, hebben ze hele lekkere koffie. Personeel is heel vriendelijk.
Nice pool, nice gym. Mr Zaini helped me with my room and bringing food and beverage during my stay in May.
Thank you Mr Zaini.
Prachtige kamer met uitzicht op de stad. Heerlijk bed, kussens, lakens en handdoeken.
Kamer was schoon en modern. Ontbijt enorm uitgebreid en van hoge kwaliteit.
Zwembad en kleine gym aanwezig.
Ver van de oude stad.
Location is good
tidy and clean
Staff courtesy and helpful
great view. quiet inside the hotel
chicken and fish dishes at breakfast were dry. no netflix or streaming services
Uitstekend hotel. Faciliteiten waren uitstekend. Goede bedden en ruime kamer. Uitstekend ontbijtbuffet. Medewerwaren behulpzaam en erg vriendelijk
Niets
Average...
I think it could have been better...didn't really match the rest of the facilities...don't get me wrong, it was good...good...but not a show piece..
Staff were exceptionally friendly and helpful, facilities were great, room was super comfortable and the food was great
Breakfast was excellent
All the facilities were good
Les chambres, la salle de bain, propre et avec bureau
Le quartier est soumis à beaucoup de circulation, on entends le train la nuit et surtout : 1h pour avoir le repas du room service !!!!
The spread of breakfast was crazy.
Omelettes. Pastries. Local delights.
Jamu!
and for me the turkish coffee.. a must try.
There was also free snacks corner with choc fondue in the evenings.
The rooms are clean and spacious.
The hotel is next to a shopping mall.
Everything was great!
Choco hour. Tapi air tak free.
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Everything was excellent
Personeel , ontbijt en dinner
Z
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