Best Western Executive Inn & Suites

Hotels
•
Best Western
8.4 (218 reviews)
1720 Bush River Road , Columbia , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (assisted with flat tire/AAA; accommodated requests)
Comfortable beds and effective AC
Breakfast reliably available (6–9am)
Parking always available
Clean rooms reported by several guests; fresh sheets and towel service
Cons:
Reported roaches in a room
Musty/hallway smells and exposed/unfinished hallway areas
Toilet and shower clogging / maintenance issues
Breakfast is minimal and lacks dietary/gluten-free options
At least one guest reported the area/parking as unsafe

Categories

Cleanliness
7
Mixed: several guests praised fresh sheets and clean rooms, but multiple serious issues reported (roaches, musty/hallway smells, clogged toilet/shower, exposed piping), lowering this score.
Service
9.9
Strongly positive: staff repeatedly described as friendly and helpful (assisted with a flat tire/AAA, accommodated room requests, provided extra towels), making service a clear strength.
Location
6.8
Mixed-to-negative: parking is available, but at least one guest called the area dangerous/unsafe and another felt the rate was high for the neighborhood, reducing location sentiment.
Room Quality
9
Generally good: AC worked well and beds were comfortable for many; some noted firmer pillows or musty smells and minor maintenance issues, but room comfort was overall strong.
Amenities
8.5
Basic but usable: free breakfast (6–9am) and reliable parking available; lacks extras like a water fill station and broader dietary options, so amenities are adequate but limited.
Value for Money
8.6
Mixed: described as very affordable by some guests, though others felt the price was high given the hotel's condition and age; overall slightly above average value.
Food and Beverage
7.8
Minimal breakfast offering: available and appreciated by some, but limited selection and not suitable for special diets (no gluten-free/vegan options).
Overall Experience
9.6
Overall mixed but leaning positive: many guests found the stay comfortable and staff helpful, though cleanliness and safety/area issues negatively impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Amenities
Indulge in our outdoor pool and fully-equipped fitness centre. Stay connected with complimentary high-speed WiFi throughout the property.

Comfortable Accommodations
Relax in rooms featuring a microwave, refrigerator, and coffee machine. Enjoy the convenience of a work desk, cable TV, and plush bed linens for a restful stay.

Convenient Location
Located just off Interstate 20, minutes away from major attractions like Bush River Mall and the South Carolina State Museum. Book your stay now at Best Western Executive Inn & Suites for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 218 reviews
Cleanliness: 7
Service: 9.9
Location: 6.8
Room Quality: 9
Amenities: 8.5
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 9.6
C
Cebile • extended_group • za
9
2026-11-07 • via Nuitee
L
Lisa • solo_traveller • us
2
2026-11-04 • via Nuitee
N
nina • solo_traveller • us
4
Pros:

On the brightbright side the staff was great and so friendly, breakfast was always open on time 6-9am, the bed & pillows were so comfortable & the AC worked perfectly to cool the room. There is always parking (:

Cons:

Unfortunately found roaches in the room. Hallway carpet had a weird smell, toilet & shower kept clogging, & hallway hard missing panels with exposed piping showing.

2026-10-13 • via Nuitee
K
Kim • solo_traveller • us
9
Short and complicated, but not because of the hotel
Pros:

In the morning, when I needed to leave for a training, my car had a flat tire. The front desk person helped me call a cab and allowed me to leave my car key for AAA to come and change my tire.

Cons:

The digital TV stopped working at some point in time during the night, so I could not watch AM news.... this is not a deal breaker - ti was out of their controll

2026-08-13 • via Nuitee
L
Lisa • family_with_children • us
9
Clean, very affordable, and would stay again!
Pros:

The room and facility was very clean and accommodating. I traveled with 2 teenagers so we needed multiple sets of towels for showers each day and they were clean and very willing to give us full set-ups just by walking down to grab them from the front counter. The AC in the room was nice and cool. The pillows were a bit hard for my liking, but we had multiple on the two queen beds so we made it work. Sheets seemed fresh and clean as well. The breakfast was minimal and not for special diets or gluten-free but the other family members we went with (we traveled for a wedding) liked it.

Cons:

Wish that they had water filter fill up station for water bottles/jugs and wish they had more accommodations for brekkie, like fresh fruit, or gluten free, vegan, options to go such as granola bars or protein bars.

2026-07-05 • via Nuitee
B
Barret • couple • us
1
2026-06-19 • via Nuitee
A
Adam • couple • pl
8
2026-06-12 • via Nuitee
C
Candace • couple • us
1
Horrible
Pros:

Worthless

Cons:

Worthless

2026-06-11 • via Nuitee
M
Michelle • solo_traveller • us
8
Friendly staff. Good for a one night stay!
Pros:

Friendly front desk staff! My request for top floor away from elevator was met and very quiet and comfortable, and clean!

Cons:

There was a distinctive smell in halls and a musty smell in room.
For the area/exit of the hotel, the rate seemed high for the condition, appeal, and the age of the hotel itself. Touting it as “executive” is a stretch.

2026-05-14 • via Nuitee
B
Brent • couple • us
1
We didn’t even check in. Dangerous area, unsafe parking lot. Left refund request at booking.com. No
Pros:

No breakfast

2026-05-13 • via Nuitee
K
Kelly • solo_traveller • us
8
2026-05-02 • via Nuitee
M
Macon • solo_traveller • us
9
2026-04-28 • via Nuitee
C
Carl • couple • us
9
Pros:

The owners were very nice and friendly.

2026-04-03 • via Nuitee
S
Sharon • couple • us
10
Overall I'd say very good.
Pros:

Breakfast was just fair.
As to location, the hotel is in a good spot. Road access very good. Location provides easy access to businesses, restaurants, entertainment.

Cons:

During the 1 night I was there, the quality of the breakfast biscuit was the only issue. I know that sounds petty, but the substance & quality was lack
Ing. Then again, I make my own

2026-03-22 • via Nuitee
H
Holsapple • couple • us
7
Adequate.
Pros:

It was a typical hotel breakfast.

2026-03-12 • via Nuitee
M
Merissa • couple • us
10
Pros:

Clean. Sengeta was a breath of fresh air happily greeting up with smiles a full of life. She needs a raise.

2026-03-02 • via Nuitee
D
Denesha • couple • us
10
2026-02-23 • via Nuitee
S
Skyler • extended_group • us
10
Pros:

Amazing front desk staff

Cons:

I liked everything

2026-01-20 • via Nuitee
B
Bryan • solo_traveller • us
10
Pros:

From the moment I checked in, I felt at home. Traveling for business, I needed a clean, quiet place to work with dependable wifi and all were provided. Easy access to I-26. Will definitely stay there again.

Cons:

N/A

2026-01-19 • via Nuitee
K
Karen • couple • us
7
Pros:

The room was clean. The pillows and bed were comfortable. The breakfast had a good selection and the food was tasty. The people at the front desk were friendly and helpful.

Cons:

The towels were very thin and I would have liked to have had more than one a piece. It would have been nice to have shower gel provided.

2026-01-19 • via Nuitee