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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Infinity pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Swimming nearby
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Rooftop garden
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Bulk dispenser for toiletries
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities: Enjoy the outdoor swimming pool, fitness centre, and on-site restaurant during your stay at Zuri Hotel.
Convenient Services: Benefit from the 24-hour front desk, airport transfers, and free WiFi available throughout the property.
Ideal Location: With attractions like Jaro Metropolitan Cathedral and Ateneo de Iloílo nearby, Zuri Hotel offers a prime location for your stay in Iloilo City.
Book your stay at Zuri Hotel now for a memorable experience in Iloilo City!
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Excellent location staff very friendly and helpful
Quality of the rooms for the price pretty ordinary
Things were as described . there were decent selection of food at the buffet . All in all it was a nice stay . wasn't disappointed .
Good location, very near for everything. SM City etc
We stayed at Zuri Hotel Iloilo for 12 days, and while the location is convenient, several ongoing issues made the overall experience less comfortable than expected.
The room is spacious and includes a balcony, which is nice to use in the evening when it’s cooler. The hotel is also about a 5-minute walk to SM City Iloilo, which is a major plus.
Staff are generally polite, and housekeeping is helpful when approached in person. Special mention to JB and Sheryl they were attentive and consistently helpful during our stay. However, requests made through the phone often require multiple follow-ups.
Arrival and front desk service felt minimal. While there is a bellman available, assistance is not proactively offered you typically have to initiate or hand over your luggage before help is provided.
The breakfast buffet is average and becomes unorganized during busy periods. Guests are asked for their name and then sent inside without guidance, leaving you to find your own table. At times, there were no available seats, and guests were left standing without assistance. Staff appeared overwhelmed, and service felt disengaged during peak hours.
Noise is a major concern in this hotel. There are frequent events and gatherings, and sound carries easily through the hallways and into the rooms. We often heard noise from neighboring rooms, as well as kids running and playing in the hallways, even in the evenings.
One night was particularly disruptive. Starting around 9:30 PM, there was continuous loud noise from a nearby room furniture being moved, along with loud talking, shouting, and laughing. The vibrations could even be felt from the headboard.
The noise continued past midnight and into 1:00–2:30 AM. We contacted the front desk, and although they said they would address it, the noise did not stop. Even around 5:30–6:00 AM, it was still ongoing, which made it very difficult to rest.
We were informed that “quiet time” starts at 11 PM, but this does not appear to be consistently enforced.
Another factor that adds to the noise is the room doors. They tend to close loudly and cannot be shut quietly, so it often sounds like doors are slamming, especially early in the morning or late at night.
That said, there were also a few days when the hotel was noticeably quieter, and those were the more comfortable days. It really depends on whether there are events or large groups staying at the same time.
Another issue is the window-type air conditioning unit, which is quite loud especially at night and can disrupt sleep over multiple days.
To be clear, we understand that hotels host events and gatherings. We are not against that. However, there should still be proper management and noise control to ensure other guests are not affected. During our stay, this was not consistently handled. We have stayed at other hotels that also host frequent events but still maintain a quiet and organized environment without noise carrying into rooms or hallways.
Before booking, we read a mix of positive and negative reviews and chose to give this hotel the benefit of the doubt.
However, many of the concerns mentioned by other guests particularly regarding noise, service flow, and overall organization appear to still be ongoing.
For the overall cost of the stay, the experience did not feel like good value.
Overall, this hotel may be acceptable for a short 2–3 day stay, but for longer stays, comfort becomes inconsistent. We would likely consider other options in the future.
Heads up: Based on repeated feedback from other guests over time, these concerns do not appear to be isolated.
Very clean. Like the food. Helpful staff. Convenient to shopping center.
None
We had a great experience! The hotel staff was realy nice and helpful! The room was good as well, the location is great! Its next to the sm mall! Thank you zuri hotel for this great experience!
Convenient Location, Big Rooms, Amazing Breakfast, Nice Rooftop Facility and properly-trained staff
Room 301 has low toilet flush pressure.
It was my third time to stay at Zuri Hotel and per usual, I had another delightful experience! I'd like to acknowledge Shanie for being creative in handling my concern and found a way for me to stay in my requested date.
Variety of food selection for breakfast. Housekeeping kept our room clean. Close to SM and shopping for items you may have forgotten.
Please ban guests from wearing pajamas and sleepwear in the dining room especially during breakfast. Some guests looked like they just woke up, hair uncombed, flip flops. At least one guest ate breakfast with one leg raised. These behaviors tend to cheapen the place.
The seats in the lobby are not comfortable and have seen better days. Some seats have stains. The lobby is the guest’s first impression.
Of the three hotels we stayed in during our holiday in Philippines in February 2026, this was by far the best. The service was professional, the room nice and the breakfast wide ranging and edible.
Iloilo City is really nice, mixing vintage colonial architecture with modern architecture. The hotel was in a good location off the main thoroughfare into the city centre . I would recommend this hotel.
buffet breakfast
time of check in ..it should be 2pm.
Seife und Shampoo sind sehr gut. Die Speisen im Restaurant sind sehr fein, gute Küche.
Der Besitzer (dessen Tochter Zuri heisst, es hat also nichts zu tun mit der schönen, grossen Stadt in der Schweiz) sollte unbedingt ASAP die Fenster in den Zimmern auf der Seite der Bars besser isolieren. Der Lärm, auch von der Hauptstrasse und Arbeitern draussen in der Nacht (!) ist unzumutbar, besonders am Wochenende.-
Das Frühstück sollte besser organisiert sein, von mir aus mit Zeitfenstern, zu denen man essen soll- aber 25‘ warten morgens auf Platzzuweisung geht gar nicht, schon gar nicht für ein angebliches 4-Stern-Hotel.
The Place is at the center of the city near at a shopping mall. The place is clean and the breakfast is spectacular. Accessible to all forms of transportation
The food and the location was great!
Near to noisy restobars.
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