Spark by Hilton West Coxsackie

Hotels
•
Spark by Hilton
7.5 (99 reviews)
12600 Route 9W , West Coxsackie , US
+1 518-731-8100

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff
Clean, new-feeling rooms and comfortable beds
Convenient location for travelers
In-room microwave and good coffee
Spacious rooms
Cons:
Inconsistent or missing housekeeping service
Bathroom cleanliness issues (dirty floors behind doors, clogged toilets)
Mediocre continental breakfast; limited hot options
Noise from rooms above in some units
Occasional smells and maintenance problems
Higher-than-expected price for some guests
Poor preparedness for rare emergencies (blackout, evacuation)

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean, new rooms, but multiple specific complaints about bathroom floors being filthy, lack of mopping behind doors, lingering smells, and inconsistent housekeeping lowered overall cleanliness sentiment.
Service
8.5
Generally strong front desk/service sentiment — staff repeatedly described as pleasant, helpful and exceptional in many reviews (help with reservations, friendly). However, service failures (no housekeeping despite requests, unresolved maintenance issues) prevent a perfect score.
Location
8
Location viewed positively for travelers passing through and in a pretty area; some notes about limited nearby services and places closing early, but overall convenience and setting are strengths.
Room Quality
8
Rooms frequently described as new, spacious with comfortable beds and good showers. Some noise from rooms above and isolated maintenance issues (toilet problems) tempered the rating slightly.
Amenities
7
Basic amenities noted (continental breakfast, microwave in room, coffee) and a new property feel, but limited hot food options and occasional lack of expected services reduce the score.
Value for Money
7
Several guests felt it was good value for the area and price, while others mentioned higher-than-expected costs; value is mixed given inconsistent service/cleanliness.
Food and Beverage
7
Breakfast/food sentiment is mixed: some praise for continental offerings and coffee, but multiple comments about mediocre selection and lack of hot items.
Overall Experience
8
Overall stays were often positive with comfortable rooms and helpful staff, though serious negative incidents (midnight evacuation, blackout, repeated housekeeping failures) impacted some guests; the aggregate experience is above average but not without issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Located just 3.5 miles from downtown Coxsackie, the Best Western New Baltimore Inn offers a perfect blend of tranquility and accessibility for your stay.

Amenities Galore
Indulge in our indoor swimming pool, free Wi-Fi, and daily continental breakfast during your visit. Each guest room is equipped with a refrigerator, microwave, cable TV, coffee maker, and ironing facilities for your convenience.

Relax and Unwind
Take advantage of our gym, jacuzzi, business center, and game room to make the most of your stay at the New Baltimore Inn.

Ready to experience comfort and convenience at Best Western New Baltimore Inn? Book your stay now for an unforgettable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 99 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8
Room Quality: 8
Amenities: 7
Value for Money: 7
Food and Beverage: 7
Overall Experience: 8
K
Kwok • solo_traveller • us
7
2026-10-27 • via Nuitee
P
Potter • couple • us
10
It was a great stop on our way to Maine.
Pros:

The breakfast was great just like everything else.

Cons:

Nothing

2026-10-25 • via Nuitee
T
Thea • couple • us
5
It was a very interesting stay.
Pros:

It was clean and the beds were comfortable.

Cons:

Unfortunately our stay was disrupted in the middle of the night. The fire alarms went off hotel-wide, and everyone had to evacuate. Police came with the fire department and K-9 units due to a bombing threat that had been called in. The hotel did not offer any compensation for the disruption of sleep and stress of evacuating.

2026-10-17 • via Nuitee
M
matthew • couple • us
9
Good value motel in pretty area.
Pros:

Harold at frontdesk was pleasant. Well lit room. Spacious room. Microwave in room.

Cons:

Need a sitting chair in room.

2026-10-17 • via Nuitee
V
Vaidya • family_with_children • us
8
Good Hotel Clean and new rooms and beds and very good staff
Pros:

New property and clean. Beds were good

Cons:

Higher pricing and may be offer full breakfast.

2026-10-16 • via Nuitee
B
Beth • couple • us
9
Continental breakfast still had some good offerings.
Pros:

Staff at front desk very helpful when booking.com confirmed reservation didn’t show up.

2026-10-15 • via Nuitee
J
Jennifer • family_with_children • us
7
the room was suitable for what we needed for the price in that area, it was great
Pros:

the shower was great. bed was comfortable

Cons:

the people above us stomped both nights we we there

2026-10-12 • via Nuitee
J
Jennifer • solo_traveller • us
9
2026-10-12 • via Nuitee
S
Susan • couple • us
7
Pros:

Simplicity of property. Just enough

Cons:

n/a

2026-10-08 • via Nuitee
K
Kevin • couple • us
8
A clean and quiet stay. would recommend 8/10
Pros:

It was clean and the staff were nice

Cons:

It was fine but everything closed earlier around it

2026-10-07 • via Nuitee
R
Roberta • couple • us
6
Pros:

Location

Cons:

Had a little smell

2026-09-19 • via Nuitee
L
lea • couple • il
9
Pros:

החדר מרווח ונקי. פקיד הקבלה היה אדיב ושירותי מאד.

2026-09-08 • via Nuitee
M
meir • couple • il
9
Pros:

השרות בקבלה היה מצוין. החדר היה מרווח ונוח.

Cons:

בחדר מעלינו היה רעש - הן בשעות הערב המאוחרות והן בשעות הבוקר.

2026-08-31 • via Nuitee
G
Georgii • family_with_children • ua
9
2026-08-20 • via Nuitee
J
James • solo_traveller • us
8
2026-08-11 • via Nuitee
G
Genevieve • couple • ca
7
2026-08-09 • via Nuitee
T
thomas • extended_group • us
5
Decent hotel but their “demand pricing” or whatever makes the price not match the hotel amenities at all. Btw pool was u
2026-08-06 • via Nuitee
S
Safari03947921185 • Couples
2
Not worth the stay!
Pros:

Wow, we were there from a Friday checked out on a Monday never had Housekeeping services even though we notified the front desk each day to please provide service.
The toilet wasn’t functioning. We reported it. We came back that night to find a plunger at our door.!
The bathroom floor was filthy behind the door. We cleaned it before using the bathroom and we dusted the area around the sink.

The front desk staff was lovely but when we told him what our problems were, they just told us they would report it to management. Nothing ever changed.!

We have used Hilton hotels a lot in the past, but this was our last experience with Hilton. Shame on them!!

2026-08-05 • via Tripadvisor
B
Barbara • solo_traveller • us
1
Shame on the Hilton if this is as good as it gets, we will never use another Hilton product again
Pros:

Convenience off the road front desk staff were pleasant

Cons:

No Housekeeping service for the three days we were there even though we mentioned it to the front desk they told us they would take care of it. It never happened.
Clogged toilet, we told him as we were leaving the room came back to the room that evening the toilet was still clogged with a plunger just sitting outside the door
A huge blackout, which was not the hotels fought, but they were very ill prepared. I do believe they need to practice for that type of emergency in the future.
The bathroom floor was really dirty behind the door when you closed it
It looks like it had not been mopped or cleaned.

2026-08-04 • via Nuitee
M
Martin • couple • us
8
2026-08-02 • via Nuitee