Spark by Hilton West Coxsackie

Wow, we were there from a Friday checked out on a Monday never had Housekeeping services even though we notified the front desk each day to please provide service.
The toilet wasn’t functioning. We reported it. We came back that night to find a plunger at our door.!
The bathroom floor was filthy behind the door. We cleaned it before using the bathroom and we dusted the area around the sink.

The front desk staff was lovely but when we told him what our problems were, they just told us they would report it to management. Nothing ever changed.!

We have used Hilton hotels a lot in the past, but this was our last experience with Hilton. Shame on them!!

Convenience off the road front desk staff were pleasant

coffee

Staff was great, rooms were comfortable. Breakfast was nothing great

Very nice peeps..excellent ☕️

Location for a night travel for passing through

Staff were very friendly and easy to talk to. Breakfast was good, not a huge selection but still good. Loved the coffee, wish I had a bigger cup though. Everything was clean and neat.

The location was convenient and the staff was pleasant and helpful. The breakfast was simple and well stocked. More fresh fruit wouldn’t hurt.

TLDR: Hotel rooms were unsanitary, male front desk staff refused to show more rooms until other intervention, front desk staff called police on my party even though we were being courteous (everything was resolved with the police helping us mediate w/ the aggressive staff)

Avoid this property at all costs. My group of four arrived late at night to find severe sanitation and public health failures in our room, including visible blood stains on the bedding and active insects near the refrigerator. When we brought these biohazards to the attention of the front desk staff, the employee flatly refused to assist, claimed a room change was "against hotel policy," and became highly hostile.

They were convinced to show us other rooms when another guest chimed in and the subsequent rooms that we saw also had sanitation issues. One room had dried nasal fluid, uncleaned surfaces, and insects and the other room had a heavy cleaning odor as well as uncleaned surfaces. The guest that chimed in had also stated that she had to be switched three times because she found pubic hair and a sink that was not cleaned amongst other things in the rooms.

When we asked to speak with a manager or to receive clean linens so we could change the bedding ourselves, the employee escalated the situation completely unprovoked and called the local police to have us forcibly removed from the property at midnight. It required the intervention of a New York State Trooper to defuse the staff's erratic behavior and convince them to contact an off-site manager. That manager had promised a refund for the night's stay which has not been honored and the manager has since ghosted me after their initial email.

This property is unsanitary, poorly managed, and unsafe for travelers. Go at your own risk.