Courtyard by Marriott Waterloo St. Jacobs

Hotels
•
Courtyard by Marriott
8.6 (417 reviews)
50 Benjamin Road East , Waterloo , ca

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Cons:
High price
Cleanliness issues
Lumpy mattress

Categories

Cleanliness
8.43
Some guests reported cleanliness issues, including a bad smell and lack of toiletries.
Service
9.4
Numerous reviews praised the staff for being friendly and attentive.
Location
9.44
The hotel is conveniently located near St. Jacob's market and dining options.
Room Quality
7.89
Some reviews mentioned concerns with room comfort and the condition of facilities.
Amenities
8.42
Amenities were generally adequate but with some critiques on breakfast options.
Value for Money
7.88
Guests felt the hotel was expensive relative to offerings and some amenities.
Food and Beverage
8.43
Breakfast received positive comments but some guests found it lacking.
Overall Experience
8.9
The overall experience was good, with some reservations about specific details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:50

Property Description

Convenient Location
Centrally located between Waterloo and St Jacobs, the Courtyard by Marriott Waterloo St. Jacobs offers easy access to popular attractions like St Jacobs’ Market and Bingemans Funworx.

Modern Amenities
Each guest room features a flat-screen TV, microwave, fridge, and free Wi-Fi for ultimate convenience. The stylish rooms with red accents and wood furnishings create a cozy atmosphere, with select rooms even offering a fireplace for added comfort.

Dining and Recreation
Guests can enjoy delicious meals at The Bistro & Lounge for breakfast and dinner, as well as grab a cup of coffee from the lobby throughout the day. Stay active at the on-site fitness centre, providing a great way to unwind after a day of exploring.

Experience comfort and convenience at Courtyard by Marriott Waterloo St. Jacobs - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YKF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 417 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
B
Brant • solo_traveller • ca
9
Excellent! Would, and probably will, stay there again!
Pros:

Location is close enough to St. Jacob’s downtown and Kitchener yet far enough away to be quiet and restful. Love the fireplaces in the rooms!

Cons:

I know it’s a cost thing most likely but more hours of operation for the restaurant would be incredible.

2026-01-27 • via Nuitee
J
Julia • couple • ca
10
Would stay again! Very comfortable!
Pros:

Clean , comfortable, close to Walmart and restaurants !

Cons:

Shower slightly outdated

2026-01-24 • via Nuitee
S
Shona • extended_group • ca
10
Best all inclusive breakfast I have ever had! Delicious omelet with home fries, fresh cooked!
Pros:

Very clean, very up to date.

Cons:

N/a

2026-01-19 • via Nuitee
J
Jessika • couple • ca
10
2026-01-19 • via Nuitee
S
Scott • couple • ca
6
Pros:

Location, very comfy bed, good pressure in shower, breakfast at restaurant

Cons:

The room was very dark, prefer buffet breakfast, price,

2026-01-19 • via Nuitee
S
Scott • extended_group • ca
10
Great stay, good variety of foods and such.
Pros:

Great staff.

Cons:

No breakfast included in the price

2026-01-15 • via Nuitee
B
Bob • family_with_children • ca
10
Will definitely be back
Pros:

Didn't eat at the hotel. However, I had booked for Friday night but due to unforeseen circumstances I had to chance to Saturday night, The chance was very easy and no hassle or issues making the change ..very PLEASED with that. Hotel bartender was exceptionally pleasant and helpful.

Cons:

Nothing comes to mind

2026-01-15 • via Nuitee
M
Mindorff • solo_traveller • ca
2
2026-01-11 • via Nuitee
R
Rebecca • family_with_children • ca
7
2026-01-01 • via Nuitee
J
Jen • couple • ca
9
Great relaxing getaway after the Christmas hustle
Pros:

Great little spot tucked back in but close to market and the village

Cons:

Our room ceiling looks like there was water damage that was patched up. They need to redo the stucco to make it look finished

2026-01-01 • via Nuitee
K
Kelly • family_with_children • ca
7
Pros:

Clean comfortable convenient location

Cons:

I felt that it was expensive ad it didn’t even include breakfast

2025-12-14 • via Nuitee
H
Hyun • family_with_children • ca
9
Pros:

The staff were kind and it was clean

2025-12-13 • via Nuitee
Y
Yanbing • couple • us
10
2025-12-11 • via Nuitee
R
Ryan • couple • ca
9
2025-12-09 • via Nuitee
J
John • couple • ca
7
Pros:

Very tasty breakfast, quick service.

Cons:

Why is a hotel room worth close to $300 per night? Why do hockey parents allow the children in their care to run up and down hallways in a hotel where I paid close to $300 per night for a quiet, restful stay?

2025-12-03 • via Nuitee
L
Lynne • couple • ca
10
2025-11-08 • via Nuitee
S
Sherice • family_with_children • ca
10
Pros:

Room
Bar
Ambience
Bartender
12:00 check out

2025-11-08 • via Nuitee
T
Terry • couple • ca
7
Expected better,
Pros:

Breakfast was very good. Service was prompt and friendly.
Room location on 1st floor was very good considering our advanced age.
Front desk were helpful and courteous.
Location was very good.

Cons:

No kleenex in the room.
Needed more facecloths
The mattress was lumpy and uncomfortable.
The toilet was very low

2025-11-04 • via Nuitee
L
Leonardo • couple • ca
10
Amazing!
Pros:

Very comfortable room; friendly staff at the desk and at the Starbucks cafeteria

Cons:

Very minor: there is no central lighting

2025-10-31 • via Nuitee
R
RCARE85 • solo_traveller • it
10
2025-10-21 • via Nuitee