Chic & Basic dot

Hotels
8.8 (3427 reviews)
5 Calle del Maestro Victoria , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Very clean
Spacious rooms
Cons:
Issues with breakfast
Limited amenities
No hot water

Categories

Cleanliness
8.94
The cleanliness was praised as excellent, with multiple reviews highlighting the hotel as very clean.
Service
9.11
Staff were generally described as friendly and helpful, although some reviews noted issues with communication.
Location
9.45
The location received high marks for being central and perfect for exploring the city.
Room Quality
8.7
Rooms were described positively, though some reviews mentioned issues like hard beds and lack of amenities.
Amenities
8.43
Some guests were disappointed by the lack of amenities like toiletries and breakfast, affecting the overall score.
Value for Money
8.89
The hotel was seen as reasonably priced for its quality and location.
Food and Beverage
7.94
Negative feedback about the breakfast offering led to a lower score for food and beverage.
Overall Experience
8.91
Most guests had a positive overall experience, but some issues noted affected the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Central Location in Madrid

Located in the heart of Madrid's Centro district, Chic & Basic dot offers a prime location just steps away from iconic landmarks such as Plaza Mayor, Gran Via, and Puerta del Sol. With Mercado San Miguel and the city centre within walking distance, guests can immerse themselves in the vibrant atmosphere of the city.

Comfortable Rooms with Modern Amenities

The air-conditioned rooms at Chic & Basic dot are designed for both comfort and convenience, featuring free WiFi, flat-screen TVs, and safety deposit boxes. Each room is equipped with cozy bed linen and towels, ensuring a relaxing stay for every guest.

Exceptional Service and Dining Options

Guests can start their day with a delicious à la carte or continental breakfast at the hotel. The multilingual staff at the 24-hour front desk are always ready to assist with any inquiries, providing valuable insights and assistance to make your stay memorable.

Experience the perfect blend of comfort and convenience at Chic & Basic dot. Book your stay now to enjoy the best of Madrid's hospitality.

Important information:

When booking 5 or more rooms or more than 5 nights, different policies and additional supplements may apply.
The property will contact the guest once the reservation is confirmed.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.8
Based on 3427 reviews
Cleanliness: 8.94
Service: 9.11
Location: 9.45
Room Quality: 8.7
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
J
Julia • couple • gb
10
Modern, clean & perfect location
Pros:

Modern, recently renovated hotel. We even received a lovely welcome kit with a tote bag and a map of Madrid! The room was very well located, had a comfortable bed, AC, a mini-fridge, and toiletries available. The staff were friendly, and while the included breakfast was great, please note it's a fixed menu served at the restaurant next door.

Cons:

Nothing

2026-05-16 • via Nuitee
C
Carsten • couple • dk
8
2026-05-16 • via Nuitee
V
Volkan • solo_traveller • tr
10
2026-05-14 • via Nuitee
M
Mónica • solo_traveller • es
9
Agradable. Hotel con excelente ubicación y buen servicio.
2026-05-14 • via Nuitee
A
Arda • couple • tr
6
O kadar merkezi yerde olması, bir takım hijyen ve eskiliği göz ardı ederseniz tercih edilir
Pros:

Tesisin konumu harika , heryere o kadar yakın ki. Konumu 10 üzerinden 100. Altındaki cafe de kahvaltı alabiliyorsunuz lezzetli.

Cons:

Çok fazla loş karanlık , çok eski bina lavoba muslukları giderleri pas içinde banyo zemini lekeli lekeli yatak çarşafları temiz yıkanmış ama önceden çıkmayan kan lekesi vardı. Görüntü fena . Havlular çok eski

2026-05-14 • via Nuitee
S
Sebastian • couple • es
8
Pros:

Ubicación, personal recepción

Cons:

La iluminación de la habitación. Más iluminación en el baño,porque maquillarse con esa luz tan tenue es complicado

2026-05-13 • via Nuitee
J
jorge eduardo • couple • ar
9
2026-05-13 • via Nuitee
C
Can • solo_traveller • tr
9
A cozy and a central place to accomodate in Madrid
Pros:

The room looked very nice. The balcony is great in spring and summer time. The bathroom and the WC were perfectly clean. The reception booked me a cab for the airport.

Cons:

I don't know if it's due to the type of the floor but it looked a little dirty (dusty). The TV was difficult to operate and the TV remote didn't work. But more importantly, the price could have been a little cheaper.

2026-05-13 • via Nuitee
G
Gawish • couple • eg
6
2026-05-12 • via Nuitee
D
Davide • solo_traveller • it
8
Pros:

Terrazzo e posizione

Cons:

Mancaza di bidet

2026-05-10 • via Nuitee
N
Niels Kort • extended_group • nl
8
Zeer tevreden met dit hotel, boven verwachting
Pros:

Locatie was super, hartje centrum en goed bereikbaar met de metro vanaf het vliegveld. Personeel en leidinggevende waren zeer vriendelijk. Ontbijt ook een goede prijs/kwaliteit verhouding

Cons:

Kamers konden warm worden, 's nachts moeilijk te koelen met de airco die om een bepaalde tijd stopte

2026-05-09 • via Nuitee
N
nathalie • couple • fr
10
Extrêmement agréable
Pros:

L’emplacement , le calme et la propreté

Cons:

Je n’ai pas de commentaire

2026-05-09 • via Nuitee
O
Oktay • couple • tr
8
Pros:

Location, cleaning, all was good

Cons:

No any coffee machine in the room

2026-05-08 • via Nuitee
H
Henrique • couple • br
9
Excelente Custo Benefício
Pros:

Localização

Cons:

Banheiro

2026-05-07 • via Nuitee
P
Paulo • couple • br
9
Ótima localização e quarto confortável.
Pros:

Localização e conforto

2026-05-06 • via Nuitee
D
Dolev • couple • il
8
Pros:

8

2026-05-05 • via Nuitee
S
Sergio • couple • ch
8
Idéal pour un séjour à qq détails près
Pros:

L’emplacement est parfait, le personnel très sympa, les chambres bien isolées et confortable.

Cons:

Le déjeuner est une catastrophe. Il faut aller au bar d’à côté en passant par un rideau. €13.- pour un cafe, jus d’orange, un toast et une tranche de cake. Allez dans des cafétérias qui sont 2 pas. Elles sont moins chères et meilleures. Sinon, il n’y avait pas de gel douche le premier jour.

2026-05-05 • via Nuitee
L
Larsen • solo_traveller • no
6
Romstandard
Pros:

Byen

Cons:

Putene(sengetøyet)

2026-05-04 • via Nuitee
C
Crista • solo_traveller • se
9
Pros:

The location was absolutely perfect. Walking distance to everything with metro stations nearby. The room was in great condition and clean, comfortable bed with good bedding and pillows. Friendly staff. All you need for a couple of days in Madrid!

2026-05-04 • via Nuitee
A
Ali • couple • tr
9
Konum harika başka şey arama
Pros:

Konumu için burada kalınır

Cons:

Kaldığım oda iç avlu gibi bir yere bakıyordu. O biraz rahatsızlık vericiydi ama sadece yatmak için geldiğimizden çok rahatsızlık vermeyebilir.

2026-05-03 • via Nuitee