Chic & Basic dot

Hotels
8.8 (3294 reviews)
5 Calle del Maestro Victoria , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Very clean
Spacious rooms
Cons:
Issues with breakfast
Limited amenities
No hot water

Categories

Cleanliness
8.94
The cleanliness was praised as excellent, with multiple reviews highlighting the hotel as very clean.
Service
9.11
Staff were generally described as friendly and helpful, although some reviews noted issues with communication.
Location
9.45
The location received high marks for being central and perfect for exploring the city.
Room Quality
8.7
Rooms were described positively, though some reviews mentioned issues like hard beds and lack of amenities.
Amenities
8.43
Some guests were disappointed by the lack of amenities like toiletries and breakfast, affecting the overall score.
Value for Money
8.89
The hotel was seen as reasonably priced for its quality and location.
Food and Beverage
7.94
Negative feedback about the breakfast offering led to a lower score for food and beverage.
Overall Experience
8.91
Most guests had a positive overall experience, but some issues noted affected the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Central Location in Madrid

Located in the heart of Madrid's Centro district, Chic & Basic dot offers a prime location just steps away from iconic landmarks such as Plaza Mayor, Gran Via, and Puerta del Sol. With Mercado San Miguel and the city centre within walking distance, guests can immerse themselves in the vibrant atmosphere of the city.

Comfortable Rooms with Modern Amenities

The air-conditioned rooms at Chic & Basic dot are designed for both comfort and convenience, featuring free WiFi, flat-screen TVs, and safety deposit boxes. Each room is equipped with cozy bed linen and towels, ensuring a relaxing stay for every guest.

Exceptional Service and Dining Options

Guests can start their day with a delicious à la carte or continental breakfast at the hotel. The multilingual staff at the 24-hour front desk are always ready to assist with any inquiries, providing valuable insights and assistance to make your stay memorable.

Experience the perfect blend of comfort and convenience at Chic & Basic dot. Book your stay now to enjoy the best of Madrid's hospitality.

Important information:

When booking 5 or more rooms or more than 5 nights, different policies and additional supplements may apply.
The property will contact the guest once the reservation is confirmed.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.8
Based on 3294 reviews
Cleanliness: 8.94
Service: 9.11
Location: 9.45
Room Quality: 8.7
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
R
Reyter • couple • it
10
2026-02-14 • via Nuitee
L
leoni • couple • it
10
Pros:

Posizione

Cons:

Niente

2026-02-13 • via Nuitee
I
ilma paiva • couple • br
3
Desapontamento total
Pros:

De quase nada. Sai bastante desapontada.

Cons:

Caro em relacao ao que oferece. Péssimo custo-benefício. Quarto super simples, apertado, sem nenhum conforto extra ou aprimoramento. Cama ruim, travesseiros ruins, limpeza bem mediana. Café da manha muito deficiente. Localização boa, mas se nao prestar atenção passa na porta sem nem ver o hotel.

2026-02-11 • via Nuitee
A
Alex • couple • il
8
Pros:

Location was superb and the staff was super nice and helpfull.

Cons:

The tv in the room was working like 40% of the stay

2026-02-10 • via Nuitee
C
Christopher • couple • us
8
We enjoyed our stay here.
Pros:

Location was great. Rooms were clean. Staff were helpful and courteous. Comfortable beds.

Cons:

It was a little overpriced for a basic hotel

2026-02-09 • via Nuitee
M
Marie • couple • ke
9
Would recommend
Pros:

Lovely and in the heart of things. The staff were pleasant and very helpful. The cleaning staff were excellent. Good location in the heart of things. The beds were a tiny bit hard and as we were not a couple the option to have a door to close in the shower area would have been very appreciated. Overall a great choice and would recommend.

Cons:

Bed was a bit hard and definitely the option of a door near the shower area for privacy would be a must for us.

2026-02-09 • via Nuitee
D
Dimitar D. • extended_group • mk
10
2026-02-09 • via Nuitee
M
MARIA • couple • gr
9
Pros:

Τοποθεσία, προσωπικό, άνετο δωμάτιο και καθαρό.

2026-02-08 • via Nuitee
N
Natalia • extended_group • es
9
2026-02-08 • via Nuitee
C
Christopher • couple • us
8
Pros:

Location was great. Hotel was clean. Beds were comfortable.

Cons:

It seemed over priced for a ‘basic’ hotel.

2026-02-08 • via Nuitee
C
Celia • extended_group • fr
9
2026-01-31 • via Nuitee
D
DAMJAN • couple • rs
10
2026-01-31 • via Nuitee
M
MARCO • solo_traveller • it
8
2026-01-27 • via Nuitee
T
Tolga • solo_traveller • de
9
2026-01-27 • via Nuitee
E
Easy Shopping Srl • family_with_children • it
8
Pros:

Ottima posizione , letto comodo , camera calda , servizio pulizia camere soddisfacente ( c’era un po’ di polvere qua e là ! ) si può fare meglio .

Cons:

Peccato il personale della reception , in particolare il ragazzo , piuttosto rigido e freddino con un inglese un po’ stentato ed un ironia fuori luogo .
Suggerirei personale sorridente ed è ostico per accogliere gli ospiti nel modo più consono .

2026-01-27 • via Nuitee
F
Fernandez Alonso • solo_traveller • es
10
Pros:

La ubicación es excelente, a pocos metros de Gran Via y también de la puerta del Sol. Zona de tiendas, cafés y El Corte Ingles. Volvería sin duda

2026-01-27 • via Nuitee
M
MANEL • couple • es
10
Fin de semana en Madrid
Pros:

La habitación funcional y bien equipada, sin lujos pero con todo lo necesario. Una mención especial a la gente que trabaja en recepción. La limpieza perfecta.

2026-01-27 • via Nuitee
A
ADRIAN • extended_group • mt
9
2026-01-26 • via Nuitee
A
Agnes • couple • es
10
Perfecta
Pros:

Todo muy limpio, el chico de recepción un 10, súper simpático y alegre. La ubicación perfecta en pleno centro y el precio súper bien

2026-01-26 • via Nuitee
M
Meli • couple • es
10
Pros:

La atención del recepcionista

2026-01-26 • via Nuitee