Hanoi Prime Garden Hotel & Spa

Hotels
8.8 (2821 reviews)
36 Ngõ Hàng Hương , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cheap price
Cons:
Poor cleanliness
Room condition
Faulty amenities

Categories

Cleanliness
7.09
Comments regarding dirtiness and general disrepair were frequent, indicating a low standard.
Service
9.99
Staff were frequently described positively, indicating a high standard of service.
Location
10
The location is consistently praised for its proximity to the city center.
Room Quality
7.05
Many complaints about the room's condition, leaking issues, and inaccuracies in description.
Amenities
8.08
Mixed reviews about amenities, with several being reported as faulty.
Value for Money
9.04
Some reviews indicated reasonable pricing, although quality concerns were raised.
Food and Beverage
9.59
No specific mentions were made, but assigned a standard quality.
Overall Experience
9.58
Overall sentiment is mixed but leans towards positive experiences due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:04

Property Description

Central Location
Hanoi Prime Garden Hotel & Spa is ideally situated in the heart of Hanoi, offering easy access to popular attractions like Hanoi Old City Gate and St. Joseph Cathedral.

Comfortable Rooms
Experience comfort in every corner with air-conditioned rooms equipped with modern amenities such as flat-screen TVs, private bathrooms, and complimentary WiFi.

Convenience at Your Fingertips
Enjoy the convenience of a 24-hour front desk, concierge service, and currency exchange, ensuring a seamless stay from check-in to check-out.

Book now to experience the perfect blend of comfort and convenience at Hanoi Prime Garden Hotel & Spa.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NOI

Location

Guest Reviews

8.8
Based on 2821 reviews
Cleanliness: 7.09
Service: 9.99
Location: 10
Room Quality: 7.05
Amenities: 8.08
Value for Money: 9.04
Food and Beverage: 9.59
Overall Experience: 9.58
G
Gert • solo_traveller • za
4
Avoid if you can.
Pros:

Great location.

Cons:

No hot water for the whole stay even thought we mentioned it to the staff everyday. Internet was weak and unstable. Staff didn't change bedsheets at all, just threw them over the bed again, the same ones for 4 days. You can hear the little fridge in your room running loudly the whole time.

2026-09-18 • via Nuitee
J
Jaen Lopez • couple • es
10
2026-09-17 • via Nuitee
F
Frederike • extended_group • de
7
2026-09-17 • via Nuitee
L
Lê • extended_group • vn
10
2026-09-15 • via Nuitee
H
HECTOR • solo_traveller • es
7
Correcto sin más
Pros:

La limpieza, sobre todo, la habitación era amplia.

2026-09-15 • via Nuitee
B
Benny • solo_traveller • il
10
Pros:

Staff Jerry

2026-09-15 • via Nuitee
N
Ngọc • extended_group • vn
10
Pros:

Phòng ở đây thoáng mát, sạch sẽ. Nhân viên thân thiện nhiệt tình lắm ạ

2026-09-14 • via Nuitee
J
Jakub • couple • pl
9
2026-09-14 • via Nuitee
N
Nicolas • solo_traveller • au
9
Pros:

Wifi didnt work, but Dan was the best staff.

Cons:

Wifi didnt work

2026-09-14 • via Nuitee
J
Jaycinth • extended_group • sg
7
2026-09-14 • via Nuitee
L
Liam • solo_traveller • au
10
2026-09-14 • via Nuitee
B
Bethanie • couple • gb
10
Great value and perfect location!
Pros:

The room was large and comfortable and the location is perfect, there are so many food and coffee places within walking distance. The staff were really helpful and spoke great English. The room was quiet and had great views of the city

2026-09-13 • via Nuitee
C
Carlos • couple • au
10
2
Pros:

Comfy room

2026-09-12 • via Nuitee
D
Dylan • extended_group • ca
10
Great
Pros:

Daniel was the man

Cons:

Nothing

2026-09-11 • via Nuitee
G
Gautron • couple • fr
10
2026-09-11 • via Nuitee
S
Shae • extended_group • ca
10
2026-09-11 • via Nuitee
G
Greatchie • solo_traveller • es
1
Cons:

No pude acceder al hotel ya que no recibí instrucciones de acceso. Avisé de mi hora de llegada, y estuve casi dos horas intentando contactar con recepción por diferentes vías sin respuesta alguna. Tuve que buscar otro alojamiento de madrugada. Hasta el momento sigo sin respuesta por parte de este alojamiento

2026-09-10 • via Nuitee
M
Martyna • couple • pl
10
Świetne miejsce, lokalizacja wspaniała, czysto, schudnie, obsługa bardzo pomocna, serdecznie polecam
2026-09-09 • via Nuitee
W
Will • solo_traveller • us
10
Pros:

Good

Cons:

God

2026-09-08 • via Nuitee
K
Kanwartajbir • couple • in
10
Perfect location
Pros:

Good location, Clean and well maintained

Cons:

Everything was good

2026-09-07 • via Nuitee