Hanoi Prime Garden Hotel & Spa

Hotels
8.8 (2470 reviews)
36 Ngõ Hàng Hương , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cheap price
Cons:
Poor cleanliness
Room condition
Faulty amenities

Categories

Cleanliness
7.09
Comments regarding dirtiness and general disrepair were frequent, indicating a low standard.
Service
9.99
Staff were frequently described positively, indicating a high standard of service.
Location
10
The location is consistently praised for its proximity to the city center.
Room Quality
7.05
Many complaints about the room's condition, leaking issues, and inaccuracies in description.
Amenities
8.08
Mixed reviews about amenities, with several being reported as faulty.
Value for Money
9.04
Some reviews indicated reasonable pricing, although quality concerns were raised.
Food and Beverage
9.59
No specific mentions were made, but assigned a standard quality.
Overall Experience
9.58
Overall sentiment is mixed but leans towards positive experiences due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:04

Property Description

Central Location
Hanoi Prime Garden Hotel & Spa is ideally situated in the heart of Hanoi, offering easy access to popular attractions like Hanoi Old City Gate and St. Joseph Cathedral.

Comfortable Rooms
Experience comfort in every corner with air-conditioned rooms equipped with modern amenities such as flat-screen TVs, private bathrooms, and complimentary WiFi.

Convenience at Your Fingertips
Enjoy the convenience of a 24-hour front desk, concierge service, and currency exchange, ensuring a seamless stay from check-in to check-out.

Book now to experience the perfect blend of comfort and convenience at Hanoi Prime Garden Hotel & Spa.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NOI

Location

Guest Reviews

8.8
Based on 2470 reviews
Cleanliness: 7.09
Service: 9.99
Location: 10
Room Quality: 7.05
Amenities: 8.08
Value for Money: 9.04
Food and Beverage: 9.59
Overall Experience: 9.58
M
Monica Caroline • extended_group • it
6
2026-04-22 • via Nuitee
M
Mitra • solo_traveller • in
10
Pros:

Thank kim chi for help

2026-04-21 • via Nuitee
E
Elisa • family_with_children • fr
3
2026-04-21 • via Nuitee
N
Nicole • extended_group • sg
3
it's an alright stay, but nothing like the pictures
Pros:

the bed were very comfortable

Cons:

we were catfished, the hotel is much more outdated then what the pictures show

2026-04-20 • via Nuitee
K
Katarzyna • solo_traveller • gb
8
Pros:

Lokalizacja,pomoc personelu

Cons:

Łazienka wymaga remontu,pościel i ręczniki maja zapach wybielacza,

2026-04-18 • via Nuitee
M
mai • couple • vn
10
Pros:

Kim chi is really helpful

2026-04-18 • via Nuitee
F
Fatma • solo_traveller • fr
8
2026-04-18 • via Nuitee
S
Shahul Hameed • couple • kw
8
Pros:

Spacious rooms

Cons:

Cleanliness

2026-04-17 • via Nuitee
A
Abaigael • solo_traveller • au
4
Pros:

The staff were kind and helpful couldn't fault the staff and the location was walkable to anything in the old quarter with a decent coffee shop outside

Cons:

The pictures never matched the room and there was mould in the shower and we had a window to the hallway that was opened as well as the front door to our room wide open when we arrived felt unsafe and secured with our belongings

2026-04-17 • via Nuitee
P
Paula • solo_traveller • nz
5
Character building & ok for sleeping only.
Pros:

The bed was comfortable and staff were nice. Aircon in room was good.

Cons:

Room looked very different from photos, lots of broken or damaged items - from windows to floors. The floor had fabric tiles over the damaged, soft/flaking floors, these were slippery and I slipped more than once.
Mould in many places, especially bathroom.

2026-04-16 • via Nuitee
B
Beata • couple • lu
4
2026-04-16 • via Nuitee
S
Siti • extended_group • my
10
2026-04-14 • via Nuitee
Λεοντακιανάκου • solo_traveller • se
10
Pros:

The staff were very helpful in assisting us with rearranging our plans

Cons:

The room looked cheaper than it actually was

2026-04-14 • via Nuitee
A
Agam • solo_traveller • il
10
מיקום מנצח,צוות אדיב..המקלחת דורשת שיפור מיידי
Pros:

המיקום של המלון במיקום ממש מרכזי,קרוב להכל..כל יום שמים שני בקבוקי מים חדשים בחדר,שזה ממש נחמד .

Cons:

היה עובש על כל האריחים ועל התקרה במקלחת,וזה היה נורא לא אסתטי,מאוד מאכזב

2026-04-13 • via Nuitee
T
Thelma • couple • fr
10
2026-04-12 • via Nuitee
S
Sara • couple • no
10
Pros:

Everywhere near by you

Cons:

The outdoor air conditioning system made it impossible for us to sleep all night

2026-04-12 • via Nuitee
S
Sasha • couple • co
10
2026-04-11 • via Nuitee
E
Emilie • solo_traveller • ch
10
2026-04-11 • via Nuitee
G
Grace • couple • gb
10
Pros:

Staff

Cons:

They need to quickly complete the building before it opens to customers.

2026-04-11 • via Nuitee
K
Katelyn • couple • us
10
Pros:

Standard

2026-04-10 • via Nuitee