Crowne Plaza East Midlands Airport by IHG

Hotels
Best Western Premier
8.3 (921 reviews)
33 Packington Hill , Castle Donington , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Modern and clean facilities
Helpful and attentive staff
Good food quality
Great amenities
Cons:
Additional charges for parking
Noise disturbances from the airport
Issues with room cleanliness

Categories

Cleanliness
7.51
Some guests noted issues with dust and a lack of sleep due to temperature control.
Service
8.98
Many reviews praised the staff for being helpful and attentive, enhancing the overall experience.
Location
8.52
The proximity to the airport was mentioned, though it led to some noise disturbances.
Room Quality
7.97
Rooms generally praised for being modern and clean, but some noted noise issues.
Amenities
8.5
Amenities like the pool, cleanliness, and food quality received positive feedback.
Value for Money
7.96
Guests had mixed feelings about parking fees versus direct booking offers.
Food and Beverage
8.51
Food was frequently highlighted as amazing, with attention to quality and variety.
Overall Experience
8.48
Overall sentiment was positive despite minor criticisms regarding parking and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:51

Property Description

Fitness Centre and 24/7 Guest Services
Enjoy complimentary access to our fitness centre and the convenience of our round-the-clock reception desk.

Recently Refurbished Rooms
Relax in our elegantly furnished rooms, complete with modern amenities including free Wi-Fi and tea/coffee facilities.

Marco's New York Italian Restaurant
Indulge in a variety of delectable Italian dishes, steaks, burgers, and more at our on-site restaurant.

Book your stay at Best Western Premier Yew Lodge East Midlands Airport for a memorable experience!

Important information:

Please note that the hotel will preauthorize credit cards on arrival.

Guests can use the car park for the duration of their reservation only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 8 per day.

Location

Guest Reviews

8.3
Based on 921 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
A
AnthonyJones002 solo_traveller gb
10
Pros:

Great room and food

Cons:

Parking limited and have to pay a day rate

2026-07-11 via Nuitee
A
Andrew couple gb
7
2026-07-10 via Nuitee
H
Haydn extended_group gb
8
Convenient business style hotel with pool and gym and air conditioning during heat wave
Pros:

Convenient location for Loughborough University. Good facilities. Most staff helpful and friendly.

Cons:

NA - great for our needs.

2026-07-10 via Nuitee
R
Rosemarie solo_traveller gb
6
Pros:

Convenient, no problem with changing from original room allocated & friendly staff

Cons:

First room offered small, smelt of cigarette smoke & positioned next to a noisy generator - not what I’d have expected considering I’d paid for a larger size room

2026-07-08 via Nuitee
A
Andrew solo_traveller gb
9
Great staff, great service and facilities
Pros:

The staff very all very friendly and helpful, especially Maya on reception. The facilities were good and the room was very comfortable.

2026-07-08 via Nuitee
D
Dean solo_traveller gb
5
Pros:

Some of the staff were really nice, while others including the manager were very unprofessional. We had a few issues with staff, and when we tried to follow up our complaint, thats when we realised the manager was no different. It was shocking to say the least. We won't be returning.

Cons:

Unprofessionalism of certain staff, they really need retrained.

2026-07-07 via Nuitee
J
John couple gb
3
Cons:

Swimming not open to children at certain times

2026-07-05 via Nuitee
D
Daniel solo_traveller gb
10
2026-07-05 via Nuitee
B
Becci family_with_children gb
8
2026-06-25 via Nuitee
C
Chris family_with_children gb
6
Decent, but doesn't live up to the brand expectations.
Pros:

Good value for money.
Room was clean.
Wifi was of good enough speed to stream.
Air con worked well but was an aftermarket fit wall unit so blew directly on one of the beds (central air would have been better/expected)
Good sized car park which is well lit
Health club was well appointed with pool, steam room, sauna and hot hub

Cons:

Restaurant at an airport hotel that shuts at 9pm.
No coffee or tea making facilities anywhere in the hotel or room.
Breakfast was of a decent quality but a poor selection - even though replenished so things were avalible there wasn't much available.
The fact that the front desk told us about pool opening times that were not completely correct and
Imposing children's pool use times for 12 year olds without it being written anywhere including their official website or told by staff when enquiring.
Closing the spa and pool at 730pm on a weekend then being told otherwise.
Parking is paid for even though its in the middle of a residential area - and it managed by another company which is unnecessary hassle for those not doing park and fly.
Events running into the night in one of the public suites which were clearly audible in the rooms with windows closed.

2026-06-25 via Nuitee
M
Martin family_with_children gb
10
2026-06-24 via Nuitee
K
Keneilwe solo_traveller za
10
2026-06-22 via Nuitee
I
Ind_Traveller_GB Solo travel Warwickshire, England
8
Exceptionally Clean Hotel
Pros:

The check-in staff were very polite and check-in was very efficient. The rooms were like a maze to locate. However, easy.

The room was scented when I walked in, no musky scents, exceptionally clean throughout the entire room including very good quality bedding and towels.

The amenities in the room were fantastic, quality powerful shower in a compact bathroom, although a sufficient size. Well set out wardrobe, desk area when entering the room with sufficient lighting and complimentary branded canned water and tea / coffee facilities with ample wardrobe space.

The bedroom was separate to the desk and wardrobe area and was narrow yet spacious with very clean surroundings.

The bedding was incredible. Nothing to fault and not only clean it smelt clean too. The pillows were very good and the mattress I chose a room without a soft mattress and I had an incredible nights sleep.

The room had a small window into a courtyard area, so natural light and efficient enough.

On check out the staff again were fantastic and polite.

I would highly recommend this hotel and with sufficient car parking in made the stay very comfortable and enjoyable.

2026-06-21 via Tripadvisor
J
Jessica family_with_children gb
9
2026-06-21 via Nuitee
U
Urszula family_with_children pl
9
Bardzo wygodny pobyt gdy potrzebowaliśmy odpoczynku
Pros:

Wygodne łóżko, łazienka, fajny basen i sauny. Dobre jedzenie w restauracji

Cons:

Nie było żadnych warzyw na śniadaniu! Nie licząc fasolki w słodzik sosie i grillowanych pomidorów.

2026-06-20 via Nuitee
R
Richard solo_traveller gb
8
Pros:

Great location and air conditioning was great. The room needed some touch ups, more so the bathroom. Amazing breakfast serviced ar 6am, with full english available. Overall good stay.

Cons:

Bathroom could have been maintained a little better.

2026-06-20 via Nuitee
S
Shauna solo_traveller ie
10
Pros:

The staff at Crowne Plaza were phenomenal and made our stay wonderful. The hotel is cozy, clean and had a great selection for breakfast. Massages and wellness centre were also 10/10. Will happily stay again!

2026-06-19 via Nuitee
D
Del couple gb
7
2026-06-19 via Nuitee
M
Mohammad couple mt
7
Yeah but no
Pros:

The location is great if you’re going to Download Festival and can’t camp…

Cons:

The beds are too small, ordering a caffe latte… came with a serrated milk on the side, room service after 11 pm includes 4 items only, no other options, the extended “Download Festival” menu was served only at the restaurant, no room service even if you’re exhausted, the hotel taxi service offered at the desk was 3x the Uber/Bolt rate, shower and toilet water pressure could be waaaaay better. This is my second and last time to book the hotel.

2026-06-16 via Nuitee
R
Ray extended_group ie
9
2026-06-16 via Nuitee