Crowne Plaza East Midlands Airport by IHG

Hotels
•
Best Western Premier
8.3 (877 reviews)
33 Packington Hill , Castle Donington , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Modern and clean facilities
Helpful and attentive staff
Good food quality
Great amenities
Cons:
Additional charges for parking
Noise disturbances from the airport
Issues with room cleanliness

Categories

Cleanliness
7.51
Some guests noted issues with dust and a lack of sleep due to temperature control.
Service
8.98
Many reviews praised the staff for being helpful and attentive, enhancing the overall experience.
Location
8.52
The proximity to the airport was mentioned, though it led to some noise disturbances.
Room Quality
7.97
Rooms generally praised for being modern and clean, but some noted noise issues.
Amenities
8.5
Amenities like the pool, cleanliness, and food quality received positive feedback.
Value for Money
7.96
Guests had mixed feelings about parking fees versus direct booking offers.
Food and Beverage
8.51
Food was frequently highlighted as amazing, with attention to quality and variety.
Overall Experience
8.48
Overall sentiment was positive despite minor criticisms regarding parking and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:51

Property Description

Fitness Centre and 24/7 Guest Services
Enjoy complimentary access to our fitness centre and the convenience of our round-the-clock reception desk.

Recently Refurbished Rooms
Relax in our elegantly furnished rooms, complete with modern amenities including free Wi-Fi and tea/coffee facilities.

Marco's New York Italian Restaurant
Indulge in a variety of delectable Italian dishes, steaks, burgers, and more at our on-site restaurant.

Book your stay at Best Western Premier Yew Lodge East Midlands Airport for a memorable experience!

Important information:

Please note that the hotel will preauthorize credit cards on arrival.

Guests can use the car park for the duration of their reservation only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 8 per day.

Location

Guest Reviews

8.3
Based on 877 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
J
joy55_10 • Couples • Stoke-on-Trent, Staffordshire, England
10
Great place
Pros:

Wow what a place . We were met by Sophie at reception, who is very friendly, then when we read the reviews about Marcos we were wary but it was amazing. The food was to die for , no complaints at all. The drinks are very reasonable and the staff excellent, Rachael and Kerri at breakfast are lovely ladies . The only negative was the £15 taxi to the airport , not anything to do with the hotel , but Kegworth is such a lovely village we will use the crowne plaza again but take the car to meet and greet in the morning.

2026-05-09 • via Tripadvisor
C
Cheryle • family_with_children • gb
10
2026-05-09 • via Nuitee
P
Paul • couple • gb
10
Visiting for track day at Donnington circuit. Close enough to make travel easy
Pros:

Clean and tidy

Cons:

No tv in bar to watch football

2026-05-08 • via Nuitee
C
Catherine • couple • gb
10
We love it here and shall continue tp stay in torture
Pros:

Such a lovely place to sit and have a drink, the rooms are lovely and the staff and the restaurant really lovely too

Cons:

Everything

2026-05-08 • via Nuitee
P
Pewt21 • Family • United Kingdom
6
Expensive for quality & experience
Pros:

We booked a family room with a crib and despite calling beforehand and checking at reception on arrival no crib was set up. The room was nice enough and clean. We were placed next to the stairs and due to a function at the hotel us and our baby were kept up until after midnight with music, fire doors banging and drunks roaming the corridors. A few weeks after staying we received letters threatening legal action because we had used the car park allegedly without staying at the hotel, despite sending evidence to the parking company we had stayed it took several phone calls and emails to the hotel to get it cancelled. Breakfast was ok but some of the hot food had run out early and not replaced and the remainder was lukewarm.

2026-05-06 • via Tripadvisor
M
Maylene • solo_traveller • gb
9
Pros:

Everything

Cons:

n/a

2026-05-06 • via Nuitee
S
S • couple • gb
5
Pros:

Comfortable beds

Cons:

Booked this hotel for kids to use pool, was closed to kids after 7.30, waited quite a while for food so pool was closed when we finished!!! Would have gone somewhere cheaper if I had realised

2026-05-06 • via Nuitee
N
Nana • couple • gb
6
2026-05-05 • via Nuitee
J
JULIA • solo_traveller • gb
10
Pros:

Comfortable clean

2026-05-03 • via Nuitee
S
Scott • extended_group • gb
8
Was lovely
Pros:

The staff were fabulous at this hotel

Cons:

Parking

2026-04-30 • via Nuitee
J
john • extended_group • gb
8
Pros:

Evening meal was good but on the pricey side.

Cons:

Quite noisy

2026-04-30 • via Nuitee
G
gary • family_with_children • gb
4
Just poor
Pros:

Marcos restaurant food was very good

Near the airport

Cons:

Our room stank of stale tobacco smoke, was disgusting … no other rooms available do we had to endure it. Was told if we booked breakfast the kids would eat free - we were charged however £7 per child which was disappointing

2026-04-30 • via Nuitee
C
Cali • family_with_children • gb
8
2026-04-28 • via Nuitee
C
Chloe • solo_traveller • gb
8
2026-04-28 • via Nuitee
P
Parisa • extended_group • gb
4
Pros:

Generally, the room was ok. However, there was hair on the bathroom floor when we went to the room, and also on one of the pillows. There was also a beetle in the room, which made this a bit more inconvenient. We informed the reception, and hopefully, they will take care of it before the next guest goes in.

Cons:

We only stayed for one night, and cleanliness was the off-putting part. The rest was ok. I have been to Crown Plaza in other countries, and this was not a similar experience.

2026-04-28 • via Nuitee
F
Faith • couple • gb
10
Amazing value for money.
Pros:

Lovely and clean, spacious room. Wellness facilities were amazing and overall hotel staff were lovely.

Cons:

Pool closing hours, wasn’t a huge issue but was under the impression it was open until 8pm but was told to be out for 7:30pm.

2026-04-26 • via Nuitee
G
Gillian • couple • gb
10
Excellent staff and hotel
Pros:

Location and lovely decor

Cons:

Nothing

2026-04-24 • via Nuitee
G
Gemma • family_with_children • gb
10
Fab location for a one noght stay, have already booked again for August!
Pros:

Perfect location for Donning race course, 12min drive away, in a beautiful little village.
Hotel staff all really friendly, especially Sophie on check-in.

2026-04-20 • via Nuitee
R
Richard • couple • gb
8
2026-04-20 • via Nuitee
K
Kohler • solo_traveller • gb
9
Pros:

Staff were super friendly
Beds were exceptionally comfortable
Good breakfast

Cons:

The overhead planes are very loud even with the window closed as the top floor the sound comes through the ceiling

2026-04-16 • via Nuitee