Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
7.9 (1730 reviews)
10521 East Freeway , Houston , US
+1 713-670-9100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near interstate / close to attractions
Friendly and hospitable staff
Ample/gated parking and pet-friendly
Affordable / good value for price
Breakfast available
Some guests reported clean and comfortable rooms
Cons:
Strong musty/moldy odors and mildew reported in corridors and rooms
Roaches and general sanitation concerns
Elevator frequently out of service
Traffic/highway noise impacting rooms
Aging facilities / some rooms falling apart
AC leaking in at least one room
Pool cleanliness/privacy concerns
Limited breakfast variety and at least one sanitation complaint regarding breakfast handling

Categories

Cleanliness
4.5
Repeated reports of moldy/musty odors, mildew, and roaches in rooms and corridors; several guests called areas unsanitary and reported insect sightings, justifying a low cleanliness score.
Service
9.6
Multiple mentions of friendly, helpful and hospitable staff; a small number of comments about a rude staffer, but overall service sentiment is strongly positive.
Location
9.4
Consistently described as very convenient and close to the interstate/I-10 with good access and parking; drawbacks are frequent noise from the highway noted by many guests.
Room Quality
5.6
Mixed room condition: some guests found rooms comfortable and clean, but several reported strong musty odors, AC leaking, and aging/dated or falling-apart fixtures—overall below average.
Amenities
8
Gated and ample parking, pet-friendly atmosphere and a pool are positives; however, repeated elevator outages and at least one report of a dirty pool reduce the amenities score.
Value for Money
9.6
Multiple guests described the hotel as affordable or good for the price and recommended it for the value offered, supporting a strong value rating despite other issues.
Food and Beverage
8
Breakfast is available and often described as adequate or liked by some; limited variety and at least one sanitation concern (breakfast brought from housekeeping area) temper the score.
Overall Experience
8.5
Overall mixed impressions: many guests appreciated location, staff, and price, but significant cleanliness and maintenance problems (mold, roaches, elevator outages) negatively impacted other stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1730 reviews
Cleanliness: 4.5
Service: 9.6
Location: 9.4
Room Quality: 5.6
Amenities: 8
Value for Money: 9.6
Food and Beverage: 8
Overall Experience: 8.5
R
Rasulzhan • family_with_children • us
6
2026-11-04 • via Nuitee
R
Rasheen • couple • us
5
Pros:

Not too far from the downtown area

Cons:

It was ok for one night

2026-11-01 • via Nuitee
J
Jalesa • couple • us
10
2026-11-01 • via Nuitee
R
Rafaela • couple • us
10
2026-10-31 • via Nuitee
A
Aniyah • extended_group • us
1
Pros:

nothing

Cons:

it smelt like mildew and mold when you first walk in and also the rooms smell like that. There was roaches in my room. They brought the breakfast from out the housekeeping room where all the cleaning supplies were. I still didn’t receive my refund or my security deposit.

2026-10-29 • via Nuitee
D
Delphine • family_with_children • fr
7
Pros:

Le petit déjeuner !

Cons:

L'emplacement, c'est très bruyant car en face de la route. Très forte odeur d'humidité dans la chambre.

2026-10-28 • via Nuitee
F
Florence • family_with_children • fr
10
Pros:

L'emplacement, idéal lorsque l’on a une voiture.
Le confort de la chambre.

Cons:

Le bruit de la route la nuit mais on s’y attend quand on choisi un hotel à proximité de la voie rapide.

2026-10-27 • via Nuitee
J
Jose • couple • us
9
2026-10-27 • via Nuitee
D
Dangelo • couple • us
10
2026-10-26 • via Nuitee
I
Ismael • couple • us
10
Good for the price
Pros:

Was clean and great location

Cons:

The room smells a little

2026-10-26 • via Nuitee
J
Jessica • family_with_children • fr
3
Cons:

L odeur dans la chambre, le bruit des voitures, l'insécurité ...

2026-10-25 • via Nuitee
P
Perrine • family_with_children • fr
7
2026-10-25 • via Nuitee
A
Agustin Moyao • family_with_children • mx
8
2026-10-24 • via Nuitee
V
Vargas Castrillo • family_with_children • cr
10
2026-10-23 • via Nuitee
T
Talayla • solo_traveller • us
1
Nasty the facility at roaches
Cons:

The facility had roaches

2026-10-23 • via Nuitee
M
Mohammad-Reza • solo_traveller • us
5
good hotel
Pros:

This property was in a good location but very far from down town

Cons:

the hotel and the neigbourhood

2026-10-21 • via Nuitee
K
Kristina • family_with_children • at
7
Ganz gutes Hotel
Pros:

Zimmer ordentlich und sauber.
Bushaltestelle direkt vor der Haustür. Großer Parkplatz.
Personal war sehr freundlich.
Großer kostenloser Parkplatz.

Cons:

Frühstücksbuffet könnte etwas mehr Auswahl haben, aber war ok.
Pool ist etwas einsehbar, ein blickdichter Zaun wäre eventuell vorteilhaft.

2026-10-20 • via Nuitee
T
Terrellyn • couple • us
9
Pros:

Gated parking for customers. Free breakfast with Texas shape workers.

Cons:

Elevator was broken at check in. Charger port broke.

2026-10-19 • via Nuitee
H
Humberto • couple • us
7
Pros:

I liked how everything was close to the hotel

Cons:

it was just the room that we stayed in but the ac was leaking on room 351

2026-10-18 • via Nuitee
J
Jonathan • couple • us
3
2026-10-16 • via Nuitee