Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
8.1 (1694 reviews)
10521 East Freeway , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Transportation challenges

Categories

Cleanliness
7.35
Some guests mentioned issues with cleanliness, including bad smells in rooms.
Service
8.85
Multiple reviews praised the staff as friendly and helpful.
Location
7.85
Location was appreciated for proximity to downtown, though some issues were noted regarding transportation.
Room Quality
7.85
Rooms generally received positive feedback, though some complaints about odors were noted.
Amenities
8.35
Amenities like breakfast and secured parking were highlighted positively.
Value for Money
8.35
Many guests felt they received good value for the price paid.
Food and Beverage
8.35
Breakfast options were frequently praised for variety and quality.
Overall Experience
7.85
Overall positive experiences, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:59

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for US$20 per person per night when using an available extra bed.
    Adults stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 1694 reviews
Cleanliness: 7.35
Service: 8.85
Location: 7.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
B
Burak Alp • family_with_children • tr
10
2026-05-02 • via Nuitee
A
Aguilar • extended_group • us
5
Cons:

How long it took for my deposit to get back and I still haven’t received it

2026-05-01 • via Nuitee
D
Derreisende • solo_traveller • de
7
Pros:

Liegt unmittelbar an der Schnellstraße nach Houston, man ist schnell in der Stadt oder am Golf.

Cons:

Etwas in die Jahre gekommen. Nicht mehr so schick. Frühstück kann man sich schenken.

2026-04-30 • via Nuitee
J
Julie Bier • couple • us
2
Pros:

The shower set up for wheelchairs

Cons:

The room was run down and was VERY moist everything almost felt wet.

2026-04-30 • via Nuitee
A
Alina • couple • ca
6
2026-04-30 • via Nuitee
T
Thornton • couple • us
10
I’m gonna always come here
Pros:

I always stay here every time I go to Houston . I love their breakfast their rooms and pool

2026-04-29 • via Nuitee
D
desiree • solo_traveller • us
8
2026-04-29 • via Nuitee
S
sunlong • family_with_children • cn
10
2026-04-29 • via Nuitee
A
Aneth • family_with_children • us
9
Great place.
Pros:

Staff was nice, rooms clean and beds were very comfortable.

2026-04-28 • via Nuitee
A
Anna Kamilla • solo_traveller • pl
10
Pros:

Room was cleaned every day , fresh towels, fresh bed , we were happy to stayed there

2026-04-27 • via Nuitee
M
MICHAEL • couple • fr
9
Trés bon pied à terre à Houston.
Pros:

Hôtel très propre, petit déjeuner copieux et riche. Chambre impeccable. Tout était fonctionnel. Hôtel bien situé

Cons:

Attention, comme beaucoup d'hôtel américain, une caution de 100 dollars vous est demandé. la restitution de la caution se fait sous 2-3 jours. Bruit perceptible de la route, ne gênant en rien le sommeil.

2026-04-26 • via Nuitee
L
Lise • solo_traveller • fr
9
Pros:

Emplacement simple à trouver, super petit déjeuner 👍 nous recommandons

Cons:

Nous n'avons pas eu d'eau pour se laver le matin mais apparemment ça venait de la ville..

2026-04-25 • via Nuitee
Z
Zykesia • solo_traveller • us
1
Pros:

N/a

Cons:

There was a dead roach

2026-04-24 • via Nuitee
G
Glenn • couple • us
9
Nice facility, friendly staff and clean
Pros:

Safe and well lit.

Cons:

Only one entry.

2026-04-23 • via Nuitee
S
Sandy • couple • us
2
The hotel smelled old
Pros:

Nothing

Cons:

The location

2026-04-22 • via Nuitee
T
Tameka • solo_traveller • us
10
2026-04-22 • via Nuitee
M
Margaux • family_with_children • be
7
Pros:

L’état général de l’hôtel était correct

Cons:

Le choix au petit déjeuner est restreint

2026-04-21 • via Nuitee
A
Alex Tetiyevsky • couple • us
8
Pros:

Reception area and breakfast area are renovated, unlike the rest of hotel. Breakfast was very good, above my expectation for this kind of hotel.

2026-04-20 • via Nuitee
A
Abril • couple • us
7
2026-04-20 • via Nuitee
M
María • solo_traveller • mx
8
Aplicaria las 3 BBB
Pros:

La atención del personal

Cons:

Nada en particular, todo estuvo bien

2026-04-20 • via Nuitee