Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
8.1 (1783 reviews)
10521 East Freeway , Houston , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Transportation challenges

Categories

Cleanliness
7.35
Some guests mentioned issues with cleanliness, including bad smells in rooms.
Service
8.85
Multiple reviews praised the staff as friendly and helpful.
Location
7.85
Location was appreciated for proximity to downtown, though some issues were noted regarding transportation.
Room Quality
7.85
Rooms generally received positive feedback, though some complaints about odors were noted.
Amenities
8.35
Amenities like breakfast and secured parking were highlighted positively.
Value for Money
8.35
Many guests felt they received good value for the price paid.
Food and Beverage
8.35
Breakfast options were frequently praised for variety and quality.
Overall Experience
7.85
Overall positive experiences, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:59

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for US$20 per person per night when using an available extra bed.
    Adults stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 1783 reviews
Cleanliness: 7.35
Service: 8.85
Location: 7.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
M
manuel • extended_group • cr
5
2026-07-18 • via Nuitee
M
Maniscalco • solo_traveller • us
10
Pros:

The staff was very friendly and helpful

2026-07-18 • via Nuitee
R
Renay • couple • us
1
Everything stunk it was dirty
Pros:

Nothing

Cons:

The room smelled like mold the floors were dirty. The bathroom was dirty. I checked in and checked out immediately. I did not spend the night there, and I was told that because I had checked in that they would have to check me out the next day just so I don’t get my money back.

2026-07-18 • via Nuitee
R
RaymondMonique • extended_group • de
8
Het was goed voor 1 nacht
2026-07-18 • via Nuitee
M
Mario Josef • family_with_children • at
9
Für unseren Aufenthalt das ideale Hotel
2026-07-16 • via Nuitee
H
Hernandez • family_with_children • us
8
2026-07-16 • via Nuitee
S
Sharis Lee • solo_traveller • us
9
Pros:

Todo estuvo muy bien las personas son muy agradables la verdad me hicieron sentir en casa

Cons:

Quizas podria haber mas variacion en lo que es el desayuno .

2026-07-15 • via Nuitee
D
Dany • extended_group • cr
7
2026-07-14 • via Nuitee
S
Synethia • couple • us
5
2026-07-14 • via Nuitee
M
MH EDOUARD • solo_traveller • fr
9
Pros:

Parfait pour une étape, c'est efficace, bon emplacement, véhicule dans un parc fermé, très bon petit déjeuner.

Cons:

odeur d'humidité au Rdc mais deshumidificateur dans la chambre, ils essayent de faire des efforts.

2026-07-14 • via Nuitee
N
Nkechinyere • solo_traveller • us
3
Uncomfortable, itchy, and had roaches in my room.
Pros:

Had a pool and gym.

Cons:

I had four roaches in my hotel room, location seemed unsafe.

2026-07-13 • via Nuitee
T
Tyler • couple • us
9
2026-07-13 • via Nuitee
B
Breanna • extended_group • us
6
It was okay for a one day trip! The breakfast was okay but overall we enjoyed the pool especially
Pros:

The breakfast was okay, loved the infused water!

Cons:

I hate that we found a dead roach under the bed, there was stain on the curtain, & the light in the hallway didn’t work.

2026-07-13 • via Nuitee
L
LC • family_with_children • us
5
It was below mid wouldn’t stay here again.
Cons:

Elevator needs work! Ac wasn’t cold had to be moved… ceilings definitely need repair…

2026-07-12 • via Nuitee
K
Kayley • family_with_children • us
1
DOJT STAY HERE HAS BUGS AND BAD GM JEN WHO DOESNT RESPOD!!!!!!!
Pros:

We stayed during the World Cup for 2026 in late June. We were traveling with our baby and they were able to give us a free crib to set up in our room.

Cons:

Had BUGS!!!! We were enjoying our stay for the most part. Although the elevators were a bit sketchy and made a bunch of noise going up and down overall it was fine till we saw 3 different bugs!!! We noticed a small one in our daughter stroller on the bottoms and first assumed/hoped it was from us taking outside and inside during the trip. However on our last night there we saw another small bug same one and a huge one my boyfriend killed in the bathroom. It was terrifying. At that point it was 12am the early morning of our check out and our baby and my mom were sleeping but my boyfriend and I went straight down to the front desk and showed the picture we took of it dead. The front desk lady was kind but verbatim said “oh yeah I know what that is, I’m so sorry. I’ll give you an email you can send the picture to and a manager will reach out to you tomorrow morning”. The next morning at 8am after a long night of tossing and turning we didn’t get any email so we followed up with another front desk lady and she said she’ll try to contact the manager for us and asked up if we wanted a room change we opted out of that because our check out was literally in 3 hrs at 11am and we needed to go through every bag and shake out clothes to make sure we didn’t have any bugs coming back with us (mind you our flight wasn’t until 10pm that night and we were planning on paying for a late checkout but preferred leaving with all of our suitcases and baby stuff rather than stay there) This is when we also got the General Mangers card Jen to contact regarding our issue. The front desk lady did call and say there wasn’t gonna be a manager in that day and we should really email the GM to discuss the issue. Well… once I explained everything to Jen she responded “because an immediate resolution was offered via an alternative room..which i understand was declined we are unable to to provide further compensation” which obviously from what i explained was not the case!!

2026-07-11 • via Nuitee
A
Amanda • solo_traveller • us
3
Wish I stayed some where else
Pros:

People were nice

Cons:

Rooms appeared clean but smelled like cheap chemicals. Felt damp in the room and just didn’t feel clean.

2026-07-11 • via Nuitee
S
Salah • couple • gb
1
2026-07-08 • via Nuitee
T
Tenisha • solo_traveller • us
8
2026-07-08 • via Nuitee
V
Victor Hugo • solo_traveller • mx
10
Buen hotel
Pros:

El desayuno

Cons:

Esta algo lejos del centro

2026-07-07 • via Nuitee
B
Brianna • family_with_children • us
8
We stayed 1 night. Got the job done for a decent price. Would come back
Pros:

Location was great. Gated parking. Informative staff. Good breakfast.

Cons:

Bed is very hard

2026-07-07 • via Nuitee