Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
8.1 (1830 reviews)
10521 East Freeway , Houston , us
+1 713-670-9100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Transportation challenges

Categories

Cleanliness
7.35
Some guests mentioned issues with cleanliness, including bad smells in rooms.
Service
8.85
Multiple reviews praised the staff as friendly and helpful.
Location
7.85
Location was appreciated for proximity to downtown, though some issues were noted regarding transportation.
Room Quality
7.85
Rooms generally received positive feedback, though some complaints about odors were noted.
Amenities
8.35
Amenities like breakfast and secured parking were highlighted positively.
Value for Money
8.35
Many guests felt they received good value for the price paid.
Food and Beverage
8.35
Breakfast options were frequently praised for variety and quality.
Overall Experience
7.85
Overall positive experiences, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:59

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
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Guest Reviews

8.1
Based on 1830 reviews
Cleanliness: 7.35
Service: 8.85
Location: 7.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
R
Rajashekar Reddy • family_with_children • gb
6
2026-08-29 • via Nuitee
A
alessandro • family_with_children • it
6
Houston
Pros:

Carino per una notte

Cons:

Umido

2026-08-27 • via Nuitee
V
Vallejo Heredia • solo_traveller • mx
8
2026-08-27 • via Nuitee
W
wagdymounir • solo_traveller • ca
1
Pros:

Nothing

Cons:

Staff was unprofessional at all
All the hotel smells

2026-08-20 • via Nuitee
W
wagdymounir • solo_traveller • ca
1
Pros:

Nothing

Cons:

Stuff is very unprofessional and the hotel smells very bad

2026-08-20 • via Nuitee
J
Jill • solo_traveller • us
7
2026-08-19 • via Nuitee
D
Debra • family_with_children • us
1
Pros:

The location was excellent the breakfast was ok

Cons:

The rooms smelled horrible like mildew , I ask for clean towels And the lady at the desk told me to put dirty ones on floor outside room and I’ll get new ones ,

2026-08-18 • via Nuitee
D
Deon • couple • us
1
Do NOT STAY HERE
Pros:

Nothing about this location was good. The AI pictures used to market this hotel looked nothing like the actual building.

Cons:

A brand new building in another location

2026-08-18 • via Nuitee
V
Vape • couple • us
7
2026-08-14 • via Nuitee
P
Peter • couple • dk
7
2026-08-14 • via Nuitee
M
Marta • couple • pl
8
2026-08-13 • via Nuitee
P
Paulo • family_with_children • de
3
unzufrieden
Pros:

Nichts

Cons:

Massiv überteuert

2026-08-13 • via Nuitee
I
Ivonne • solo_traveller • mx
10
Nos encanto
Pros:

Nos quedamos en una Suite, tiene un sofá, muy amplia y cómoda la habitación. Super limpio.
El desayuno muy bien , tienen una máquina de yogurt, granola, café, huevo, papas, salchichas, cereales.
Las recepcionistas muy amables y las chicas que surten del desayuno también.
La alberca muy bien abren de 10am a 10pm por lo que pudimos ir después de los paseos.
A mi familia y a mi nos encantó

Cons:

Todo perfecto

2026-08-12 • via Nuitee
G
Graham • couple • za
8
We had a comfortable stay. It suited our needs and we couldn’t have asked for a better location Ito public transport int
Pros:

Convenient location. There is a bus right outside the property that takes you downtown and runs until 22:00. Staff were very friendly. Safe parking on the property.

Cons:

Breakfast could have offered more variety.

2026-08-10 • via Nuitee
T
Tiffany • couple • us
3
2026-08-10 • via Nuitee
D
Destiny • couple • us
6
2026-08-09 • via Nuitee
B
Bryan • family_with_children • us
5
2026-08-08 • via Nuitee
J
Jonathan • extended_group • us
5
2026-08-06 • via Nuitee
S
Sevilla • solo_traveller • ni
8
2026-08-06 • via Nuitee
S
Sha’Wayne • couple • us
4
Pros:

The location and proximity to everything are great. The room was cool at night, and there’s a pool.

Cons:

The view of the freeway is quite interesting. There are four small pillows, each folded in half and blankets are thin. It seems like a very old setup that needs an update.

2026-08-06 • via Nuitee