Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
8.1 (1636 reviews)
10521 East Freeway , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Transportation challenges

Categories

Cleanliness
7.35
Some guests mentioned issues with cleanliness, including bad smells in rooms.
Service
8.85
Multiple reviews praised the staff as friendly and helpful.
Location
7.85
Location was appreciated for proximity to downtown, though some issues were noted regarding transportation.
Room Quality
7.85
Rooms generally received positive feedback, though some complaints about odors were noted.
Amenities
8.35
Amenities like breakfast and secured parking were highlighted positively.
Value for Money
8.35
Many guests felt they received good value for the price paid.
Food and Beverage
8.35
Breakfast options were frequently praised for variety and quality.
Overall Experience
7.85
Overall positive experiences, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:59

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for US$20 per person per night when using an available extra bed.
    Adults stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 1636 reviews
Cleanliness: 7.35
Service: 8.85
Location: 7.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
O
Olaf • family_with_children • de
9
2026-04-11 • via Nuitee
D
DEEANNE • couple • us
7
Cons:

The room smelled

2026-04-10 • via Nuitee
M
Monica • couple • us
8
My stay was wonderful and they just need to fix the floors in some of the rooms because they are bad but my kids and I r
Pros:

The property was great and nice clean…

Cons:

What i didn’t like about the property was the floor was off balance in the bathroom and the toilet wasn’t flush properly but everything else was fine…

2026-04-10 • via Nuitee
M
Megan • couple • us
10
2026-04-09 • via Nuitee
P
Patrick • couple • ch
9
Très bien. Bon petit déjeuner
Pros:

Bon emplacement. Accès facile. Très bon petit déjeuner

2026-04-09 • via Nuitee
A
Alexander • extended_group • de
8
2026-04-09 • via Nuitee
J
Jenny • family_with_children • us
4
2026-04-08 • via Nuitee
J
Jose • couple • us
1
Pros:

Nothing

Cons:

Everything, rude staff, even got stuck in the elevator. Husky guy that works the counter at night time clearly doesn’t like his job overall do not recommend.

2026-04-06 • via Nuitee
A
Alejandro • family_with_children • mx
9
Pros:

El desayuno muy bien, personal atento y amable.

Cons:

Las camas rechinan

2026-04-06 • via Nuitee
S
Shiles • family_with_children • us
10
2026-04-06 • via Nuitee
E
Elio Andres • family_with_children • mx
10
Pros:

Breakfast really good!
Comfortable beds and increible air conditioner for the exterior warm conditions in the city

2026-04-06 • via Nuitee
A
Alejandro • couple • mx
9
Vacaciones
Pros:

Muy bien ubicado y súper limpio el cierto bonito baño

Cons:

Que para los que mexicano piden el pasaporte , para regístrate

2026-04-05 • via Nuitee
J
Jose Othon • family_with_children • mx
9
Pros:

Habitación cómoda,limpia y espaciosa

2026-04-05 • via Nuitee
L
Luís Augusto • family_with_children • mx
7
2026-04-05 • via Nuitee
L
Luís Augusto • family_with_children • mx
7
2026-04-05 • via Nuitee
J
Jordan • couple • us
10
2026-04-04 • via Nuitee
M
Mohammad • extended_group • us
10
Pros:

Clean and good service

2026-04-03 • via Nuitee
D
Drew Edwards • family_with_children • us
10
2026-04-03 • via Nuitee
O
Océane • family_with_children • fr
10
Parfait
Pros:

Le petit dej, les chambres, le personnel c’était parfait

2026-04-02 • via Nuitee
J
Jennifer • family_with_children • us
10
Lo recomiendo ampliamente.
Pros:

Tienen mucha variedad de desayunos, desde cereal hasta waffles y muchas cosas más. Muy rico todo. Aparte buena ubicación para el precio. Habitaciónes muy limpias. El personal muy amable, el joven que estaba me ayudó en un problema que había al momento de hacer check-in. Sin duda queda en el top de la lista de hoteles que volvería. Superó mis expectativas.

2026-04-01 • via Nuitee