Best Western Joliet Inn & Suites

Hotels
•
Best Western
8 (330 reviews)
4380 Enterprise Drive , Joliet , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Modern rooms
Cons:
Dirty bathrooms
Uncomfortable beds
Poor breakfast options

Categories

Cleanliness
6.89
Mixed sentiments regarding cleanliness with several complaints about dirty bathrooms and unkempt rooms.
Service
8.86
Multiple reviews mention friendly and accommodating staff, contributing positively to the service rating.
Location
8.9
Location is frequently mentioned as a positive aspect in multiple reviews.
Room Quality
7.35
Some rooms described as modern and comfortable, but significant complaints about bed quality and cleanliness.
Amenities
8.38
Generally positive sentiments about available amenities, though some complaints about breakfast options.
Value for Money
7.34
Decent value expressed, but some reviews indicate a mismatch between price and quality in certain areas.
Food and Beverage
7.89
Breakfast received mixed reviews; some appreciated it while others criticized it for variety and quality.
Overall Experience
8.36
Overall experience was good for many, especially with positive service staff, although cleanliness was a concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:14

Property Description

Convenient Location
Located just 2 miles from Inwood Golf Club and less than a mile from Joliet Regional Airport, Best Western Inn and Suites Joliet offers easy access to key attractions.

Comfortable Accommodation
The air-conditioned rooms feature convenient amenities such as a microwave, refrigerator, cable TV, coffee maker, and safety deposit box, ensuring a comfortable stay for guests.

Great Facilities
Guests can enjoy the indoor pool, daily continental breakfast, large solarium, and free parking at this 100% smoke-free hotel, providing ample options for relaxation and convenience during their stay.

Book your stay at Best Western Inn and Suites Joliet now for a memorable and comfortable experience.

Important information:

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the elevator will be unavailable from February 5th, 2025, to February 20th, 2025. During this period, guests must use the stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 330 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 8.36
R
Rosa • couple • us
1
The guy that was incharge at the front desk in the mornings was very rude
Pros:

The Pool

Cons:

Staff

2026-04-16 • via Nuitee
• family_with_children • us
10
2026-04-09 • via Nuitee
R
Rigoberto • couple • us
10
2026-04-06 • via Nuitee
R
Rigoberto • couple • us
10
2026-04-03 • via Nuitee
K
Koby • solo_traveller • us
1
2026-04-02 • via Nuitee
K
Koby • solo_traveller • us
1
2026-04-02 • via Nuitee
D
David • family_with_children • us
1
WORST PLACE WE'VE EVER STAYED!!!
Pros:

Nothing

Cons:

EVERYTHING
FILTHY, ONLY ONE TOWEL AND WASHCLOTH, NEED VERY UNCOMFORTABLE, RIFF RAFF GUESTS. DRUG DEALS IN THE PARKING LOT. TV DIDN'T WORK AND FRONT DESK GUY WOULDN'T DO ANYTHING. WORST PLACE WE'VE EVER STAYED.

2026-04-02 • via Nuitee
K
Koby • solo_traveller • us
1
2026-04-02 • via Nuitee
F
Frank • family_with_children • us
9
2026-03-27 • via Nuitee
J
Jasmin • family_with_children • us
10
2026-03-23 • via Nuitee
E
Edvinas • family_with_children • us
6
2026-03-19 • via Nuitee
D
Deb • couple • us
9
2026-03-19 • via Nuitee
M
Miguel • family_with_children • us
9
2026-03-08 • via Nuitee
R
Roberts • family_with_children • us
8
Good price
Pros:

Affordable and easy check in process.

Cons:

Had a wake up call for 5am. Was called at 4:20am. After check out, desk clerk called and accused me of smoking in room, because there was whole cigarettes in garbage. Got my deposit back so wasn't a huge issue.

2026-03-05 • via Nuitee
G
gilmore • family_with_children • us
6
2026-03-02 • via Nuitee
G
gilmore • family_with_children • us
6
2026-03-02 • via Nuitee
L
Lautenschleger • family_with_children • us
8
Mid-winter trip with the Family
Pros:

The staff was very nice and helpful. The rooms were clean and the pool was even a pleasent tempature.

Cons:

Some of the guest were very loud and impropper on a couple different occasions.

2026-02-23 • via Nuitee
R
ripknell1 • family_with_children • us
10
Peace and quiet
Pros:

Breakfast

Cons:

N/A

2026-01-23 • via Nuitee
D
Danielle • family_with_children • us
1
Poor staff customer service.
Cons:

Staff.

2026-01-23 • via Nuitee
J
Jasmine • couple • us
4
Cons:

customer service was RUDE ! 100%

2026-01-23 • via Nuitee