Best Western Joliet Inn & Suites

Hotels
•
Best Western
7.6 (330 reviews)
4380 Enterprise Drive , Joliet , US
+1 815-730-7500

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent/convenient location
Friendly and accommodating staff (many mentions)
Some guests found rooms very clean
Pool was liked by several guests
Room size noted positively by some
Yogurt/toppings breakfast feature praised
Cons:
Frequent cleanliness issues (dirty pool area, hallways, bed bugs reported)
Uncomfortable / too-hard beds and mattress complaints
Service failures for some guests (reservation not honored, invoice not provided)
Hidden/extra fees / poor value for money
Breakfast inconsistencies (pancake machine broken, limited space)
Noise / thin walls and room utility issues (cold shower, TV/heating problems)
Safety concern reported by one guest

Categories

Cleanliness
6
Multiple guests reported notable cleanliness problems: dirty pool area, clogged shower heads, unclean hallways/elevators, and at least one bed-bug report; some guests did report the room was clean, but overall cleanliness concerns are frequent.
Service
9.1
Service sentiment is mixed but leans positive overall: several reviews praise friendly, accommodating staff, while a smaller number report serious service failures (not honoring a reservation, invoice not provided, unhelpful front desk).
Location
9.5
Location is repeatedly praised as excellent and convenient across many reviews.
Room Quality
6.5
Numerous complaints about room comfort: mattresses/beds described as too hard or uncomfortable, temperature/control and TV issues, smoky smells in some rooms, and isolated reports of bed bugs; room size noted positively by some.
Amenities
7.5
Amenities are mixed: the pool is a frequent positive but some called the pool area nasty and reported whirlpool/plug issues; breakfast equipment (pancake machine) had problems while other breakfast features (yogurt/toppings) were appreciated; parking was noted as poor by one reviewer.
Value for Money
6.5
Several guests felt the stay was overpriced or had unexpected/hidden fees, lowering perceived value, though some found the overall offering acceptable for the location.
Food and Beverage
7.2
Breakfast feedback is mixed: many called it 'just ok' with issues (pancake machine not working), while some praised specific items (yogurt machine and toppings).
Overall Experience
8.5
Overall sentiment is mixed: strong positives for location, friendly staff and some clean/comfortable stays, offset by recurring cleanliness, room comfort, service and safety concerns that impacted several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Located just 2 miles from Inwood Golf Club and less than a mile from Joliet Regional Airport, Best Western Inn and Suites Joliet offers easy access to key attractions.

Comfortable Accommodation
The air-conditioned rooms feature convenient amenities such as a microwave, refrigerator, cable TV, coffee maker, and safety deposit box, ensuring a comfortable stay for guests.

Great Facilities
Guests can enjoy the indoor pool, daily continental breakfast, large solarium, and free parking at this 100% smoke-free hotel, providing ample options for relaxation and convenience during their stay.

Book your stay at Best Western Inn and Suites Joliet now for a memorable and comfortable experience.

Important information:

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the elevator will be unavailable from February 5th, 2025, to February 20th, 2025. During this period, guests must use the stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 330 reviews
Cleanliness: 6
Service: 9.1
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 7.2
Overall Experience: 8.5
D
Danielle • family_with_children • us
2
Pros:

Electricity

Cons:

Everything else!!
Pool area NASTY!
Shower head clogged!
Whirlpool wouldn’t hold a plug!
I paid waayyy too much for this place.
There was nothing sweet about my suite!
Took my daughter there cuz we lost power due to storms n tornadoes!

2026-10-27 • via Nuitee
R
Roger • couple • us
4
Not able to get a good night sleep.
Cons:

The walls are to thin. We were kept up all night with the guest next to us. Tv loud and their activity kept us up.

2026-10-19 • via Nuitee
B
Bolton • couple • us
8
Acceptable
Pros:

Very clean. Would have given it a better rating if not for the bed was way too hard and uncomfortable.

Cons:

Bed

2026-10-16 • via Nuitee
C
Clara • family_with_children • fr
8
Pros:

Les lits étaient confortables, le personnel bienveillant et aux petits soins, bon emplacement.

2026-10-13 • via Nuitee
H
Helit • couple • il
9
היה נהדר
Pros:

היה נהדר! הייתי משפרת את ארוחת הבוקר

Cons:

ארוחת בוקר

2026-10-13 • via Nuitee
H
Highley • family_with_children • us
9
2026-09-17 • via Nuitee
W
Wilson • family_with_children • us
1
2026-09-17 • via Nuitee
G
Grady • solo_traveller • us
7
2026-09-16 • via Nuitee
P
Pilsung • solo_traveller • kr
8
Pros:

생각보다 깨끗한 환경

Cons:

주차장 환경이 조금은 열악함

2026-09-07 • via Nuitee
E
Eric • couple • us
10
2026-09-07 • via Nuitee
Z
Zane • solo_traveller • us
10
2026-09-04 • via Nuitee
K
Kandace • family_with_children • us
10
2026-09-02 • via Nuitee
V
Velma • family_with_children • us
5
Pros:

POOL AND OVER ALL LOCATION

Cons:

ROOM WAS AIN’T INFESTED

2026-09-01 • via Nuitee
A
Aeriana • couple • us
10
2026-08-27 • via Nuitee
L
Larry • extended_group • us
3
Terrible
Pros:

Nothibg

Cons:

Wouldn't honor the reservetion

2026-08-27 • via Nuitee
P
Pierce • extended_group • us
1
Pros:

Nothing

Cons:

I need an invoice and neither booking or the property will give me one

2026-08-19 • via Nuitee
D
Dmitry • solo_traveller • us
8
2026-08-18 • via Nuitee
J
Johnson • couple • us
1
We stayed because of reviews and will do a better job choosing next time
Pros:

Location

Cons:

Water in shower was COLD beds not comfortable and hallways and elevator was dirty

2026-08-17 • via Nuitee
L
Landriel • solo_traveller • us
9
2026-08-07 • via Nuitee
B
Beverly • family_with_children • us
8
Pros:

Breakfast was ok. Pancake machine was acting up & not work right. Yogurt machine was great & all the toppings were great.

2026-08-05 • via Nuitee