Best Western Joliet Inn & Suites

Hotels
•
Best Western
8 (405 reviews)
4380 Enterprise Drive , Joliet , us
+1 815-730-7500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Modern rooms
Cons:
Dirty bathrooms
Uncomfortable beds
Poor breakfast options

Categories

Cleanliness
6.89
Mixed sentiments regarding cleanliness with several complaints about dirty bathrooms and unkempt rooms.
Service
8.86
Multiple reviews mention friendly and accommodating staff, contributing positively to the service rating.
Location
8.9
Location is frequently mentioned as a positive aspect in multiple reviews.
Room Quality
7.35
Some rooms described as modern and comfortable, but significant complaints about bed quality and cleanliness.
Amenities
8.38
Generally positive sentiments about available amenities, though some complaints about breakfast options.
Value for Money
7.34
Decent value expressed, but some reviews indicate a mismatch between price and quality in certain areas.
Food and Beverage
7.89
Breakfast received mixed reviews; some appreciated it while others criticized it for variety and quality.
Overall Experience
8.36
Overall experience was good for many, especially with positive service staff, although cleanliness was a concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:14

Property Description

Convenient Location
Located just 2 miles from Inwood Golf Club and less than a mile from Joliet Regional Airport, Best Western Inn and Suites Joliet offers easy access to key attractions.

Comfortable Accommodation
The air-conditioned rooms feature convenient amenities such as a microwave, refrigerator, cable TV, coffee maker, and safety deposit box, ensuring a comfortable stay for guests.

Great Facilities
Guests can enjoy the indoor pool, daily continental breakfast, large solarium, and free parking at this 100% smoke-free hotel, providing ample options for relaxation and convenience during their stay.

Book your stay at Best Western Inn and Suites Joliet now for a memorable and comfortable experience.

Important information:

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the elevator will be unavailable from February 5th, 2025, to February 20th, 2025. During this period, guests must use the stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 405 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 8.36
P
Pierce • extended_group • us
1
Pros:

Nothing

Cons:

I need an invoice and neither booking or the property will give me one

2026-08-19 • via Nuitee
D
Dmitry • solo_traveller • us
8
2026-08-18 • via Nuitee
J
Johnson • couple • us
1
We stayed because of reviews and will do a better job choosing next time
Pros:

Location

Cons:

Water in shower was COLD beds not comfortable and hallways and elevator was dirty

2026-08-17 • via Nuitee
L
Landriel • solo_traveller • us
9
2026-08-07 • via Nuitee
B
Beverly • family_with_children • us
8
Pros:

Breakfast was ok. Pancake machine was acting up & not work right. Yogurt machine was great & all the toppings were great.

2026-08-05 • via Nuitee
A
Anita • solo_traveller • us
4
Pros:

Room size

Cons:

smookey smell Breakfast area was way too small

2026-08-05 • via Nuitee
D
Darrin • solo_traveller • us
9
Pros:

Location was excellent, place was clean, staff was friendly

Cons:

Breakfast was just ok

2026-08-05 • via Nuitee
A
Allison • couple • us
5
2026-07-25 • via Nuitee
A
Andre • solo_traveller • us
10
Pros:

Yes, Love the pool

Cons:

I didn't like the service desk guy said we couldn't eat our complimentary breakfast in our hotel room 😡

2026-07-24 • via Nuitee
D
Daniel • couple • us
8
the hotel was ok, recommended by friend because it was close to an event in area.
2026-07-23 • via Nuitee
L
Laura • family_with_children • us
10
2026-07-20 • via Nuitee
T
Tracee • solo_traveller • us
8
2026-07-11 • via Nuitee
K
Krystal • couple • us
1
Cons:

Bed bugs

2026-07-07 • via Nuitee
K
Kristin • couple • us
8
2026-07-06 • via Nuitee
K
Kendall • family_with_children • us
7
2026-07-06 • via Nuitee
M
Michael • couple • us
9
2026-07-06 • via Nuitee
R
Roberts • solo_traveller • us
7
2026-07-04 • via Nuitee
D
DON • couple • us
8
2026-07-02 • via Nuitee
C
Claudia • solo_traveller • us
10
Pros:

Cleanliness

Cons:

Didn't like that the light/fan in bathroom automatically came on.

2026-07-02 • via Nuitee
R
Rider • solo_traveller • us
10
2026-07-02 • via Nuitee