SureStay Plus Hotel by Best Western Hammond

Hotels
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SureStay Plus Hotel by Best Western
7.8 (423 reviews)
107 Duo Dr , Hammond , US
+1 985-419-2001

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms and fresh linens reported frequently
Friendly, helpful staff noted by many guests
Good value/affordable price
Convenient location near highway, shopping and restaurants
Comfortable beds and quiet stays
Cons:
Occasional cleanliness lapses (dirty toilet, musty odor, chipped paint)
Low water pressure and some worn furniture
Breakfast quality inconsistent (watery eggs, items ran out, limited hours)
Missing or inconsistent in-room amenities (coffee pot, minimal towels, fridge issues)
Confusing pet policy/extra charges reported by at least one guest

Categories

Cleanliness
8.2
Generally praised as clean in many reviews (sheets, showers, rooms), though several reports note isolated issues (dirty toilet on arrival, chipped paint, occasional musty/stale odors).
Service
9
Staff repeatedly described as friendly, helpful and attentive across multiple reviews; a few disagreements at checkout and pet-charge confusion noted but overall service sentiment is strongly positive.
Location
7.6
Location is convenient for highway/shopping/restaurants and praised for proximity, though a few guests called the area or immediate surroundings a bit sketchy or noted entrance/access issues.
Room Quality
7.2
Beds and linens often described as comfortable and fresh, but several comments about worn furniture, paint chipping, low water pressure and occasional odors reduce the score.
Amenities
6.8
Basic amenities present but inconsistent: issues reported include pool cleanliness, missing in-room coffee pots, refrigerator not cooling, minimal towels/toilet paper and occasional shortages (waffle batter).
Value for Money
8.6
Multiple reviewers emphasize good/cheap price and solid value for a one-night or budget stay; overall perceived as a good value relative to expectations.
Food and Beverage
7
Breakfast generally adequate with good coffee and plenty of choices for some guests, but several complaints about quality (watery eggs, ran out of items, limited service hours) lower the rating.
Overall Experience
8
Overall stays are positive and pleasant for most guests: clean rooms, friendly staff and good value dominate impressions, tempered by occasional cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Located in Hammond, just 5.3 km from University Center, SureStay Plus Hotel by Best Western Hammond offers a comfortable stay with easy access to nearby attractions.

Family-Friendly Accommodation
With air conditioning and free WiFi, our 2-star hotel provides family rooms, ensuring a pleasant stay for guests of all ages.

Exceptional Service
Our 24-hour front desk is always ready to assist you, making your stay at SureStay Plus Hotel by Best Western Hammond a memorable experience.

Book your stay now at our welcoming hotel conveniently located near Louis Armstrong New Orleans International Airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Guest Reviews

7.8
Based on 423 reviews
Cleanliness: 8.2
Service: 9
Location: 7.6
Room Quality: 7.2
Amenities: 6.8
Value for Money: 8.6
Food and Beverage: 7
Overall Experience: 8
B
Barbara • solo_traveller • us
10
Will stay again
Pros:

The staff was very professional and kind

2026-11-07 • via Nuitee
K
Karr • couple • us
5
Lacking
Cons:

Hard to find the entrance to the hotel. No coffee pots in room and lobby was locked till 7 am, so you had to wait for your morning coffee.

2026-11-07 • via Nuitee
A
Andrew • family_with_children • us
10
It was very enjoyable!
Pros:

Everything!

Cons:

Everything!

2026-10-26 • via Nuitee
B
Brian • couple • us
8
Very excellent would recommend to people cheap price and very clean and nice staff
Pros:

Great location easy to hwy

Cons:

The entrance to the main rd

2026-10-26 • via Nuitee
L
LISA • couple • us
9
I would definitely recommend this hotel
Pros:

Room was nice and the pool was clean

Cons:

Couldn’t bring breakfast back to room My husband is disabled and was having a difficult time that morning but I do understand the policy

2026-10-24 • via Nuitee
R
RaiLynne • couple • us
3
2026-10-22 • via Nuitee
D
Deborah • family_with_children • us
4
Mostly, I’ll OK I guess but I was supposed to get a senior discount. Do not. I was disappointed ther
Pros:

Breakfast coffee was very good and hot
Beds were comfy

Cons:

Floors in rooms dirty floor between beds coming apart door frame walls and other place were paint chipped and looked very bad
Worst was the toilet when arrived to my room saw the toilet was very dirty looked it had not been cleaned in awhile

2026-10-19 • via Nuitee
S
Sheila • solo_traveller • us
10
We have stayed here several times. It is clean and pleasant.
Pros:

Clean and pleasantstaff

Cons:

Low water pressure in the shower. Towels were not soft

2026-10-13 • via Nuitee
D
Deborah • solo_traveller • us
4
2026-10-13 • via Nuitee
S
Syrai • couple • us
9
2026-10-12 • via Nuitee
G
Gloria • couple • us
6
Pros:

Simple good value

Cons:

Less smokers outside

2026-10-11 • via Nuitee
J
Judy • couple • us
10
2026-10-09 • via Nuitee
B
Beverly • couple • us
9
Very nice overnight stay
Pros:

Room vey clean and property well maintained

Cons:

Eggs at breakfast watery

2026-09-14 • via Nuitee
E
Etie • couple • us
10
2026-09-14 • via Nuitee
A
Al • solo_traveller • us
6
2026-09-10 • via Nuitee
T
Troy • solo_traveller • us
9
I would stay again.
Pros:

Breakfast was plenty enough.

2026-09-01 • via Nuitee
C
Cutrer • solo_traveller • us
7
Pros:

It was clean and the staff were friendly and helpful.

Cons:

The furniture in the room was not in the best shape. The location is a little bit sketchy. They did not have a coffee pot in the room as advertised

2026-08-31 • via Nuitee
J
Jo • couple • us
5
Dissatisfied
Pros:

Nice room

Cons:

Advertised as pet friendly so I requested a room as private as possible and was put in the busiest part of facility upon checkout I was told there was an additional $20 dollar charge because I had a pet I told her that I had not seen that charge mentioned in receipt or anywhere else and I would not be staying with them in the future

2026-08-24 • via Nuitee
H
Hernandez • family_with_children • us
10
2026-08-23 • via Nuitee
D
Dolores • couple • us
10
Love the room, staff. Would stay here gay when in town!
Pros:

Very nice staff! Close to eating places. Quiet

Cons:

Water pressure is a little low

2026-08-20 • via Nuitee