Best Western Plus Des Moines West Inn & Suites

Hotels
•
Best Western Plus
8.5 (223 reviews)
1450 Northwest 118th Street , Clive , US
+1 515-221-2345

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Free breakfast
Clean rooms
Comfortable and quiet rooms
Affordable / good value
Friendly staff in some stays
Convenient location
Cons:
Missing/closed advertised jacuzzi
Cold hot tub / over-chlorinated pool
Rude or inattentive staff; housekeeping requests ignored
Breakfast hygiene concerns and some low-quality food
Safety concerns (police incident, unaddressed recording report)
Toilet flushing issues; at least one non-working TV
Limited handicapped parking

Categories

Cleanliness
9.5
Multiple guests explicitly described the hotel and rooms as clean and comfortable; only an isolated complaint about breakfast food handling was reported. Overall cleanliness is consistently noted across reviews, so the rating reflects broadly positive mentions.
Service
6.5
Service was frequently criticized: front desk blamed third parties, staff were described as rude or inattentive, housekeeping requests went unanswered, and a serious guest safety concern (report of recording) was not followed up. These recurring negative reports lower the score.
Location
9
Location was referred to positively in several reviews (convenient/affordable) though one guest noted the location 'didn't feel comfortable.' Overall mentions are more positive than negative, so the location is rated above average.
Room Quality
9
Rooms are repeatedly described as quiet and comfortable; some isolated issues occurred (intermittent toilet flushing problems, one non-working TV, and occasional missed cleaning). Overall room comfort is strong in the reviews.
Amenities
7.5
Several amenity-related problems were reported: an advertised jacuzzi was unavailable, the hot tub was cold, and the pool was over-chlorinated (causing suit discoloration). Breakfast service exists but some hygiene concerns overlap with food complaints. Amenities are therefore below the overall average.
Value for Money
9.5
Multiple guests explicitly called the hotel affordable or 'great at a decent price.' While one guest said it wasn't worth a long drive, the majority endorsed good value, so this category is rated highly.
Food and Beverage
9
Breakfast was praised in many reviews as good or delicious, though one detailed report described poor hygiene and low-quality items. The preponderance of positive mentions yields a high but not perfect rating.
Overall Experience
8
Overall impressions are mixed: many guests reported pleasant, clean, comfortable stays and would return, while others reported serious service, safety, and amenity issues. The aggregate experience is slightly above average but tempered by the negative incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location and Amenities
Located just a short drive from Des Moines International Airport, this hotel offers an indoor pool, hot tub, and complimentary in-room WiFi for a relaxing stay.

Comfortable Accommodations
Each room at this Des Moines Best Western features cable TV, a work desk, coffee maker, and hair dryer, with free local calls for added convenience.

Fantastic Facilities
Guests can enjoy a full continental breakfast, workout in the gym, utilize the business center, and benefit from the assistance of a multilingual staff during their stay.

Book your stay at Best Western PLUS Des Moines West Inn and Suites now for a memorable experience!

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional fees.

Please note guests must 21 years or older to reserve a room at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Property Accessibility

Total Disability Score: 40.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 223 reviews
Cleanliness: 9.5
Service: 6.5
Location: 9
Room Quality: 9
Amenities: 7.5
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 8
B
Brandi • family_with_children • us
7
2026-10-21 • via Nuitee
H
Helen • extended_group • us
3
Not worth the 4 hour drive
Pros:

The free breakfast and the way the towels folded were nice

Cons:

We booked this for a jacuzzi. There was no jacuzzi and front desk man blamed booking.com. He also was always yelling at someone in his ear piece anytime we saw him in the lobby. We went to the hot tub downstairs and it was freezing. Our toilet was having trouble flushing at times. At one point the police even came.

2026-10-17 • via Nuitee
F
Franz • family_with_children • us
8
excellent
2026-08-17 • via Nuitee
J
jeffkU1564KN • Family
10
Great hotel at a decent price.
Pros:

This is a great hotel. Very clean and they had a good breakfast. We will definitely stay here again.

2026-08-11 • via Tripadvisor
H
Huyen • couple • us
10
2026-08-11 • via Nuitee
G
Gina • family_with_children • us
7
2026-08-03 • via Nuitee
M
Medina • family_with_children • us
1
I will never be going to the Best Western again.
Pros:

There was nothing that really was a like. I had to tolerate and accept what we booked for a softball tournament.

Cons:

All of it. The staff was rude, no one came to clean the room after we requested multiple times, the pool had so much chlorine that the bathing suits became discolored, breakfast was horrendous (we saw staff using their bare hand to put out cereal in the holder and yogurt, fruit was mushy and old), they had travlers not staying at the hotel sleeping in their cars in the parking lot and coming in to use the bathroom or eat breakfast, location didn't feel comfortable, and a grown man was recording the girls from our softball team that when it was mentioned to staff it never was addressed or followed up.

2026-07-23 • via Nuitee
B
Brittany • couple • us
5
2026-07-13 • via Nuitee
J
Jared • solo_traveller • us
7
Nice hotel
Pros:

The room was quiet and comfortable. My wife had surgery scheduled before 6am, so we can't comment on the breakfast.

2026-07-09 • via Nuitee
A
Aburto • family_with_children • us
8
2026-07-06 • via Nuitee
J
Jose Zambrano Reyes • family_with_children • us
10
Affordable and clean
Pros:

Location and cleanliness

Cons:

N/A

2026-07-04 • via Nuitee
J
J2576EZelizabethg • Family
10
Great stay.
Pros:

Nice room. Great staff. Breakfast was delicious. Would recommend!

2026-06-29 • via Tripadvisor
S
Sara • family_with_children • us
7
2026-06-26 • via Nuitee
L
Luann • solo_traveller • us
9
Pros:

The hotel was clean and had a good breakfast

Cons:

The TV didn't work.

2026-06-20 • via Nuitee
G
Gallegos • family_with_children • us
10
Please with everything
Pros:

Everything and everyone so kind.

Cons:

More handicapped parking

2026-06-16 • via Nuitee
R
randywD9126GM • Solo travel • Chippewa Falls, Wisconsin
10
Very homey
Pros:

Very nice staff, comfortable rooms, and nice and quiet.

2026-06-15 • via Tripadvisor
F
Fanny • couple • us
8
2026-06-12 • via Nuitee
D
Debbie • solo_traveller • us
10
2026-05-17 • via Nuitee
T
Tiffany • couple • us
10
Everything we needed
Pros:

Clean, quiet, comfortable

2026-05-07 • via Nuitee
L
Lexie • solo_traveller • us
7
2026-04-24 • via Nuitee