Deluxe Inn Wytheville

there was no tv cable was out and no breakfast due to plumbing this should be rated disappointing

The cable was out; no access to TV. Also no breakfast except some nutrigrain bars. The first room was supposed to be nonsmoking and stank like cigarettes, but they did move us to another room.

Previous reviews looked pretty good, with a stay that includes use of a pool and a hot breakfast in the morning. Then we arrived. We checked in and were informed that there was no cable, but we were welcome to use Tubi, with instructions on how to use it scribbled on a napkin. The front desk person told us breakfast was available in the morning. Our kids asked about the pool hours and they told us the pool was closed. We went to our room and the smoke detector in the hall chirped all night due to low batteries. There were questionable people in the parking lot arguing loud enough to be heard in the room. The non-smoking room smelled of cigarettes and mildew. When we woke up in the morning, we went to the lobby for breakfast. There was nothing offered. No dry cereal, no coffee, not a scrap of food. When I asked the staff, they said the kitchen had been shut down by the health department because of a sewage leak. Had we not arrived completely exhausted, we would have never stayed here.

Staff said I was not there and charged me no show which I was already there. Staff gave two men a key to my room. That wasn't good we had no TV and no breakfast like that was advertised .not a good stay.

Cable was out and No one made breakfast in the morning

Older rooms, need to be updated. No continental breakfast available. They messed up our room keys and we couldn't get into our room or the side access the 2nd night. Our checkout was at 11am and they were knocking on our door and calling our room to see if we were leaving well before checkout time, which was rude.

Room smelled awful when I arrived. The wifi did not work. In the morning, I was told the health department had a problem with their kitchen and they were not allowed to even make coffee. There was one banana and a few pre-packaged breakfast bars available. The pool had a covering that looked like it had been in place a very long time; leaves, rain water, and other debris were on top of the covering.

Location

When I went to check in, I waited at the front desk for at least 15 minutes and called both phone numbers that were offered on the front desk and the front door and I could hear a cell phone ringing and the front desk phone ringing and nobody was in sight. Finally a young person was seen staggering down the hallway with long wet hair covering his face and I started asking them if they worked there? He finally answered me stating that he had just gotten a shower (irrelevant), then stating that his shift started at 11 p.m. and it was 11:02 & he would get me checked in as soon as he could. He informed me that the T.V.'s were out at which time another employee joined him, he never asked me what kind of vehicle I drove, never told me the wifi password. Told me my room number with slurred speech and that was it.

The pool wasn't open, nor the gym

There were no ice machines. There was no cable tv. The advertised swimming pool has been closed for several years. The once fine breakfast was nothing now. Used to be a hot breakfast, coffee, eggs, bacon, sausage, potatoes, waffles, cereal, fruit, yogurt, etc. Now it was some granola bars and bananas. A small coffee pot was not even working. Terrible from how good it used to be. A terrible disappointment all the way around. Oh yeah, woke up in the morning and there was a stray cat in the room!

Nothing we moved around the conner to the Motel 8 and that was a huge improvement.

Actually, did not stay overnight. Facility was dirty. Hallways and stairways dirty. Room smelled awful. Room was dirty. Sheets had something on them. Toilet had yellow stains. Staff offered to switch our room, but we opted not to stay. Requested refund.

there was no breakfast, just some stale appearing cereal. dingy color scheme made it feel dated

Half of the things were broken or unavailable. Did not match advertising. No breakfast. No pool. No ice. Staff was really rude as well.

No tv. No cable. The clerk was very nice & apologized & told us how to get our shows on our phone. Not fun watching tv on your phone. Hopefully this gets rectified very soon!

Plumbing problem. No breakfast
No cable

Dianna, the desk clerk. Absolutely rude, her attitude left much to be desired. There was no TV, the pool wasn’t open and there was also no breakfast, all of which were advertised. Despite all of that we would have stayed had Dianna not had the attitude. She should not be working a front desk position.