Aiden San Antonio Riverwalk

Hotels
•
Aiden by Best Western
9.2 (665 reviews)
1103 East Commerce Street , San Antonio , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Noise from the street
Room cleanliness at arrival
No complimentary breakfast

Categories

Cleanliness
8.34
Guests noted issues with room cleanliness and absence of timely housekeeping.
Service
9.81
Staff was friendly and helpful, contributing positively to the overall experience.
Location
9.85
Conveniently located near the Riverwalk and Convention Center, praised by multiple guests.
Room Quality
8.8
Rooms were generally clean and spacious, but improvement needed on arrival cleanliness.
Amenities
9.33
Amenities such as workout room and proximity to attractions were appreciated.
Value for Money
9.79
Many reviews emphasized the hotel as a great value for the location and services provided.
Food and Beverage
7.84
No complimentary breakfast, which was mentioned as a downside.
Overall Experience
9.81
Guests expressed a desire to return, indicating a positive overall experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:51

Property Description

Modern Amenities
Enjoy a comfortable stay at Aiden by Best Western San Antonio Riverwalk with free Wi-Fi, 55" Flat-Screen TV's, and streaming services in every room.

Convenient Location
Situated just off Interstate 37 and a short walk from the San Antonio Riverwalk, our hotel offers easy access to popular attractions like Hemisfair Park, the Tower of the Americas, and the historic Alamo.

Complimentary Services
Relax with tea and coffee-making facilities and a small refrigerator in each room. Book now for a memorable stay in San Antonio!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

If guest bring a vehicle, there is a parking fee of $ 30 per night(for each vehicle)

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.2
Based on 665 reviews
Cleanliness: 8.34
Service: 9.81
Location: 9.85
Room Quality: 8.8
Amenities: 9.33
Value for Money: 9.79
Food and Beverage: 7.84
Overall Experience: 9.81
J
Julie • extended_group • fr
10
Pros:

Hôtel très correct, bien placé
Activités accessibles à pied facilement

Cons:

Nous étions 5 et donc nous avons eu besoin du canapé lit qui en l’occurrence n’était vraiment pas confortable

2026-02-11 • via Nuitee
G
Gabriel • couple • us
10
2026-01-29 • via Nuitee
J
Javier • couple • us
10
Good time but felt it could’ve been better
Pros:

Clean and great location for Alamo done event

Cons:

The bar was under staffed and closed early considering there was an event that night

2026-01-28 • via Nuitee
D
david • couple • us
7
2026-01-25 • via Nuitee
E
Eduardo • solo_traveller • hn
10
2026-01-24 • via Nuitee
D
Danielle • solo_traveller • us
10
Pros:

My 3rd time staying here and I travel downtown alot. I'll never book anywhere else again. They neverrr disappoint.

Cons:

Best overnight hotel .

2026-01-24 • via Nuitee
C
CHRISTIAN • extended_group • us
10
2026-01-22 • via Nuitee
W
William • solo_traveller • us
8
Everyone is so friendly and I'm looking forward to visiting again.
Pros:

Very friendly staff, everyone is so helpful and pleasant

Cons:

I can't really think of anything.

2026-01-21 • via Nuitee
R
ramsden • couple • us
9
Very nice Hotel!
Pros:

the hotel staff were very pleasant and the facility was clean and well maintained. parking is less expensive than similar hotels in the area.

Cons:

the suggestion that the hotel is on the Riverwalk is deceptive. it is blocks from the riverwalk.

2026-01-20 • via Nuitee
D
Dan • couple • us
9
2026-01-19 • via Nuitee
B
Brian • solo_traveller • us
7
Good location but room AC kept waking me
Pros:

Staff was helpful. Lobby was clean and nice that it had a bar.

Cons:

My room had a weird odor. Not overwhelming, but present. Biggest problem was the AC. It made weird noises all night long and kept waking me up. Nothing I tried stopped it. Really annoying to not sleep much.

2026-01-19 • via Nuitee
B
Brenda • couple • us
10
2026-01-19 • via Nuitee
J
Jessica • couple • us
10
We really enjoyed our stay. Very nice property and great staff.
Pros:

Very nice property, very friendly staff.

Cons:

Parking

2026-01-19 • via Nuitee
J
Jessica • extended_group • us
8
2026-01-19 • via Nuitee
R
Rhonda • family_with_children • us
9
Cons:

The ironing board in room 511 was broken, so I had to iron my clothes on the bed. However, I didn’t let the front desk know because I was only there one night. The outlets on night stand on the right side of the bed wasn’t working either.

2026-01-19 • via Nuitee
A
Anna • solo_traveller • us
10
2026-01-19 • via Nuitee
K
Kimberly • couple • us
10
Fantastic
Pros:

The property vibes were wonderful.. loved the art work & decor.. the bar was fantastic! But very pricey

Cons:

Nothing

2026-01-18 • via Nuitee
R
Rhonda • couple • us
10
Everything
Pros:

Front desk

Cons:

Everything

2026-01-16 • via Nuitee
A
Aline • family_with_children • um
10
Pros:

Close to everything and clean

Cons:

On the third day, we still hadn't had anyone to change the bath towels or replenish the liquid soap and toilet paper, which had run out, and I had to go to the reception to ask for them.

2026-01-10 • via Nuitee
J
Julio • family_with_children • us
10
2026-01-09 • via Nuitee