Best Western Plus Chesapeake Bay-Norfolk

Hotels
Best Western Plus
7.6 (1705 reviews)
1330 East Ocean View Avenue , Norfolk , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Amenities available
Cons:
Cleanliness issues
Inconsistent service
Poor housekeeping

Categories

Cleanliness
5.48
Room cleanliness issues mentioned with dirty coffee machine, dead cockroaches, and hair in the room.
Service
8.45
Staff were friendly and helpful, providing good service but some negative experiences mentioned.
Location
8.49
Good location on the beach and nearby amenities are positive points.
Room Quality
7.44
Room was comfortable but had significant cleanliness issues.
Amenities
7.97
Good amenities available including gym, breakfast, and laundry.
Value for Money
7.43
Fair value considering the amenities but cleanliness issues detracted from the overall value.
Food and Beverage
7.98
Breakfast and food options available were positively noted.
Overall Experience
7.55
Mixed feelings with great location and amenities but serious cleanliness complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:06

Property Description

Waterfront Location on Chesapeake Bay
Experience the beauty of Norfolk at our hotel with private beach access and a scenic outdoor pool overlooking the bay. Enjoy the soothing sound of waves and breathtaking sunsets during your stay.

Comfortable Accommodations with Modern Amenities
Relax in our well-equipped rooms featuring a microwave, refrigerator, and coffee maker. Upgrade to a room with a full kitchen for added convenience. Stay entertained with cable TV and stay productive with a work desk in every room.

Convenient Facilities and Services
Make the most of your stay with access to our fitness and business centers. Take advantage of laundry facilities and our sundries shop for any essentials you may need. Everything you need for a comfortable stay is right here.

Ready to experience a perfect getaway by Chesapeake Bay? Book your stay at Best Western Plus Holiday Sands Inn & Suites now!

Important information:

Please note, cribs must be requested in advance and depend on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 1705 reviews
Cleanliness: 5.48
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 7.55
K
Karina family_with_children us
6
I would stay again only because it has easy access to the beach.
Pros:

The breakfast was ok. Not too many selections it was just eggs and sausage one day it was ham. The waffles were really good. I really liked that the beach was steps away from the hotel. It was a quiet beach which we really liked that. I like that the room had a mini size kitchen, nice size refrigerator, a good microwave.

Cons:

The wifi was terrible. We had to use our service because every time we would connect to the wifi it was very slow. When we wanted to cast something on the tv it would not work, it would for a couple of minutes and then it would disconnect. The pool could had been a bit more cleaner. They didn’t service our room. Maybe theres a policy that only after a certain amount of day they can service the room. We stayed for four day and they only took the garbage out once (i think).

2026-08-06 via Nuitee
M
Melvin solo_traveller us
6
Great Location.......
Pros:

The friendly staff. The location is great

Cons:

The beds are not the most comfortable. The pillows were the smallest I've ever seen. The Towel and wash cloth station was awkwardly right above the toilet. Me and my wife both hit our heads on the cabinet as a result of this. The breakfast was not the greatest but it's free so you get what you pay for. The staff working the breakfast area were complaining about guests.

2026-08-05 via Nuitee
Y
YEKATERINA solo_traveller us
10
Pros:

I had #215 , on the second floor . It was New renovated room (without carpet that gives bad smell.)please do all rooms without carpet floor
Beautiful ocean view , and room service .
New sofa with good mattress and waterproof cover; new chairs, table, bedside tables.

Cons:

Broken stones on the steps to the way out to the ocean ( 1 stairway was closed making traffic)
Electric stove that only works with special pots and pans. Despite it was provided- I would rather have normal electric stove to be installed so I be able to use the stove with any pots and pans
Needs a newer AC unit in all rooms

2026-08-03 via Nuitee
İnci family_with_children us
8
2026-08-02 via Nuitee
J
Jamie solo_traveller us
7
Pros:

Nice location, close to the water.

Cons:

Extra charge to check in a few hours early

2026-08-02 via Nuitee
A
Alayna family_with_children us
8
Would definitely book and stay here again!
Pros:

I won't lie - I've never stayed in a motel before, and I have heard horror stories. So safe to say I was nervous, but I was willing, based on reviews, to give this place a shot + who doesn't love beach access?? Anyway, I loved our room. It was simple, and even though it didn't have a balcony, I really enjoyed being able to see the beach area from the kitchen! Free breakfast is always a win and the staff overall was VERY nice and I was very thankful for all that they did throughout our stay.

Cons:

I think that everything was pretty fine. The grounds were well kept, and of course you have the occasional noise outside of your room because... well, it's a motel. A lot of families had children who would be running around the floor, so if families aren't your cup of tea while you're traveling, then maybe this place isn't for you.

2026-07-25 via Nuitee
E
Ernest solo_traveller us
9
2026-07-24 via Nuitee
D
Davis solo_traveller us
10
2026-07-24 via Nuitee
Y
Yvette solo_traveller us
9
Comfortable
Pros:

Rooms were comfortable were nice. I also enjoyed the balcony.

Cons:

Pool chemicals were out of balance so pool was not working. There was a slight smell outside on the balcony.

2026-07-22 via Nuitee
E
Elizabeth family_with_children us
9
Enjoyed everything
Pros:

Staff is very friendly and helpful

Cons:

Parking

2026-07-22 via Nuitee
M
Michael solo_traveller us
10
2026-07-22 via Nuitee
F
Flor solo_traveller us
10
2026-07-19 via Nuitee
F
Flor solo_traveller us
10
2026-07-19 via Nuitee
M
Mike couple us
8
2026-07-19 via Nuitee
E
echeverria solo_traveller us
10
Pros:

it was very close to the beach and really quiet not to crowded i really like it

Cons:

n/a

2026-07-18 via Nuitee
A
Anjelica solo_traveller us
5
Pros:

The beach access

Cons:

The staff were very rude not very welcoming and there was false advertisement about a pool inside the hotel.

2026-07-16 via Nuitee
M
MORALES DELGADO family_with_children us
8
Muy Agradable
Pros:

Todo limpio la gente amable la habitación súper limpia y el desayuno bastante bueno más de lo que imaginaba

2026-07-14 via Nuitee
X
Xay extended_group us
10
2026-07-12 via Nuitee
X
Xay couple us
10
2026-07-12 via Nuitee
N
Norashly family_with_children us
7
2026-07-12 via Nuitee