Best Western Plus Chesapeake Bay-Norfolk

Hotels
•
Best Western Plus
7.6 (1665 reviews)
1330 East Ocean View Avenue , Norfolk , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Amenities available
Cons:
Cleanliness issues
Inconsistent service
Poor housekeeping

Categories

Cleanliness
5.48
Room cleanliness issues mentioned with dirty coffee machine, dead cockroaches, and hair in the room.
Service
8.45
Staff were friendly and helpful, providing good service but some negative experiences mentioned.
Location
8.49
Good location on the beach and nearby amenities are positive points.
Room Quality
7.44
Room was comfortable but had significant cleanliness issues.
Amenities
7.97
Good amenities available including gym, breakfast, and laundry.
Value for Money
7.43
Fair value considering the amenities but cleanliness issues detracted from the overall value.
Food and Beverage
7.98
Breakfast and food options available were positively noted.
Overall Experience
7.55
Mixed feelings with great location and amenities but serious cleanliness complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:06

Property Description

Waterfront Location on Chesapeake Bay
Experience the beauty of Norfolk at our hotel with private beach access and a scenic outdoor pool overlooking the bay. Enjoy the soothing sound of waves and breathtaking sunsets during your stay.

Comfortable Accommodations with Modern Amenities
Relax in our well-equipped rooms featuring a microwave, refrigerator, and coffee maker. Upgrade to a room with a full kitchen for added convenience. Stay entertained with cable TV and stay productive with a work desk in every room.

Convenient Facilities and Services
Make the most of your stay with access to our fitness and business centers. Take advantage of laundry facilities and our sundries shop for any essentials you may need. Everything you need for a comfortable stay is right here.

Ready to experience a perfect getaway by Chesapeake Bay? Book your stay at Best Western Plus Holiday Sands Inn & Suites now!

Important information:

Please note, cribs must be requested in advance and depend on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 1665 reviews
Cleanliness: 5.48
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 7.55
M
Medford • solo_traveller • us
10
2026-06-27 • via Nuitee
M
Melissa • solo_traveller • us
7
2026-06-26 • via Nuitee
C
Collin • solo_traveller • us
7
2026-06-25 • via Nuitee
S
Sylvia • family_with_children • us
8
Had a great time with our kiddos and really enjoyed the dog park area on site. Nice surprise.
Pros:

The suite style room. And the dog walk/park area.

Cons:

Location was a little far from our venue but we knew that booking.

2026-06-25 • via Nuitee
S
Shakeasha • couple • us
9
2026-06-24 • via Nuitee
K
Kaitlin • couple • us
10
2026-06-23 • via Nuitee
A
Art • couple • us
8
2026-06-22 • via Nuitee
O
Odile • extended_group • us
8
2026-06-21 • via Nuitee
D
David • family_with_children • es
2
2026-06-19 • via Nuitee
E
Errico • solo_traveller • be
10
2026-06-19 • via Nuitee
M
Mereke • couple • us
6
Pleasant
Pros:

Close to ocean

Cons:

Do not have any innovation, breakfast very bad, same food for many years!

2026-06-19 • via Nuitee
C
Cheryl • solo_traveller • us
4
It was so so.
Pros:

Close to beach

Cons:

Breakfast was horrible. Room was ocean view and there was no ocean to see just a sand dune. Pet fee $ were not posted on listing.

2026-06-17 • via Nuitee
E
Elliott • couple • us
1
2026-06-17 • via Nuitee
D
Drake • solo_traveller • us
6
Cons:

Room doors need work. Our rooms door didnt fully shut and for security reasons made us uncomfortable

2026-06-15 • via Nuitee
A
Austin • solo_traveller • us
10
Pros:

Amazing view, easy beach access, cold AC, good water pressure, nice breakfast variety

Cons:

Uncomfortable pillows and thin blankets

2026-06-14 • via Nuitee
K
Kim • family_with_children • us
5
Pros:

Good view of the ocean

Cons:

The door to the balcony would not lock and we were on the first floor.

2026-06-13 • via Nuitee
M
Michael • couple • us
10
Beach front stay in Norfolk
Pros:

Beach was right there and beautiful and well kept. They sweep the beach each morning. Pool was great also!

Cons:

Coffee had run out

2026-06-11 • via Nuitee
P
Piotr • couple • us
7
Pros:

Good location, beach and ocean.

2026-06-10 • via Nuitee
B
Brittany • couple • us
6
2026-06-10 • via Nuitee
C
Cathy • solo_traveller • us
1
Pros:

They canceled our rooms without letting us know

Cons:

They canceled our rooms without letting us know. They took money and have not given it back. They don't seem care that they are in the wrong

2026-06-09 • via Nuitee