The Signature Level at TRS Ibiza Hotel - All Inclusive Adults Only - Entrance to Clubs included

Hotels
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Palladium Hotel Group
Carretera Cala Gració, s/n , San Antonio , ES

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Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Beautiful views
Cons:
Overcrowded pool
Miscommunication about services

Categories

Cleanliness
8.5
Generally clean with some mentions of wear, such as the carpet.
Service
9.5
Staff were consistently helpful and friendly.
Location
9.5
Beautiful views and proximity to beach, but a bit far from nightlife.
Room Quality
9
Modern, clean rooms with some dissatisfaction about upgrades.
Amenities
9
Pool and bars are nice, but overcrowding experienced.
Value for Money
8
Mixed feelings about Signature level service experience.
Food and Beverage
9.5
Great variety and quality of food mentioned in multiple reviews.
Overall Experience
9
Overall positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:32

Property Description

Luxurious Accommodation

Indulge in 5-star luxury at The Signature Level at TRS Ibiza Hotel All Inclusive Adults Only. From hammam and spa center to swim-up rooms and rooftop terrace suites, every detail is designed for your comfort and relaxation.

Exquisite Dining Experience

Experience the 'Dine Out' program with access to the best restaurants across Ibiza Island. Enjoy a variety of culinary delights as part of your all-inclusive package, ensuring a memorable gastronomic journey during your stay.

Exclusive Entertainment and Services

Benefit from free entrance to selected events at top Ibiza venues like Ushuaïa Ibiza Beach Hotel and Hard Rock Hotel Ibiza. With 24-hour butler service, free minibar replacement, and premium drink selection, your every need is anticipated and catered to seamlessly.

Book now for an unforgettable adults-only getaway at The Signature Level at TRS Ibiza Hotel!

Important information:

Please note that this hotel can only accommodate guests over 18 years old.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property.

The Spa access is per stay per person. Discount 20% for one Wellness treatment per stay per person.

The hotel accept dogs up to 10kg within Pets Friendly Program.

Guests will be charged 100% of the reservation for early check-out.

Please note that a credit card corresponding to the name on the booking is required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IBZ

Location

Guest Reviews

Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 8
Food and Beverage: 9.5
Overall Experience: 9
A
Alex • extended_group • gb
8
Fantastic hotel, exceptional food and facilities, and overall a brilliant stay.
Pros:

This is exactly what I look for in an all-inclusive holiday. The hotel is fantastic and really has everything you could want. It’s a great adults-only hotel with excellent facilities during the day, and the rooftop bar is a particularly nice touch.

The food is exceptional for an all-inclusive. No matter what time you’re eating, the quality is consistently brilliant, with plenty of choice and everything we had was absolutely superb.

The reception staff are also really helpful and friendly, which makes a big difference. Overall, it’s a really, really great hotel and one I’d happily return to.

Cons:

The only real negative during our stay was the change to the drinks package and, more importantly, the way this was handled by some of the bar staff.

When we stayed in 2024, there was one all-inclusive package and you had access to all of the cocktails on the menu. It appears the hotel has now introduced two different levels, with the standard package offering basic cocktails and a higher-level package giving access to the more premium cocktails. I have no issue with that in principle, and I would have happily paid extra for the better drinks, but I don't feel this was made particularly clear when booking through Booking.com.

Unfortunately, we had an experience where one of our friends, who had the higher-level package, ordered an Old Fashioned and gave it to us. The reaction from the bar staff was completely disproportionate. We were followed and watched, and were essentially treated as though we were deliberately trying to abuse the system, despite this being a single cocktail and an obvious misunderstanding. The attitude was incredibly rude and, given the otherwise excellent standards of the hotel, it left us feeling quite victimised over one drink.

I completely understand that the hotel needs to make sure people don't abuse the different drinks packages. However, this could have been handled much more professionally. A simple explanation that the drink wasn't included in our package and a request not to do it again would have been perfectly reasonable.

I would still happily return to the hotel because everything else was excellent, but I do think the bar staff need to improve the way they handle situations like this. I also think the different drinks packages should be made much clearer at the point of booking. Had I known about the different levels, I would have happily paid the additional cost for access to the full cocktail menu.

2026-09-18 • via Nuitee
L
Lisa • family_with_children • gb
7
Just not as good as what I remembered.
Pros:

The food was excellent as always. The pool music was also excellent

Cons:

Considering we had been traveling all night the receptionist was not welcoming. We stayed last year and had a fantastic time. This year the rules have changed and a lot of the drinks I had last year, were now not on the standard AI package.

2026-09-18 • via Nuitee
K
Katray • couple • gb
10
2026-09-18 • via Nuitee
K
Kate • couple • gb
8
Pros:

This hotel is beautiful and our room was very comfortable and quiet. Breakfast had a lot of choice which was lovely.

Cons:

Our shower room flooded every time we showered - the drain clearly needs unblocking. I also noticed mould in the bathroom which isn't really acceptable for a 5 start hotel, I'd expect it from a 3 star perhaps.
Our room felt very clean but the cleanliness of the corridor was questionable - looked like it needed a good hoover to be honest.
I'm not usually one to moan but for a five star hotel, you expect the very best and unfortunately that wasn't my perspective on this trip.

2026-09-17 • via Nuitee
G
Gabi • couple • il
10
2026-09-16 • via Nuitee
C
Catherine • extended_group • gb
4
Disappointed
Pros:

Breakfast was lovely as was the pools

Cons:

On check-in we were told little information, nothing about the WIFI, restaurants or towel cards.

We had to come back down from our room to find out the WIFI, we tried to book a restaurant only to be told they were all booked out throughout our stay. We were never told prior to checkin via email or on check in. We only got to eat at the buffet throughout our stay which is ok but disappointing when you pay a premium we didn't get to eat the restaurants included in the price.

On the first morning we went to the towel hut to get a towel for the sun lounger only to be told we had to go back to reception and queue to get a towel card. We weren't told about this on check-in and why are they not provided we had wristbands.

2026-09-16 • via Nuitee
A
Annabelle • solo_traveller • fr
9
Pros:

Buffet du petit déjeuner excellent et très varié.
Piscines magnifiques, les chambres spacieuses avec un tres geand lit .

Cons:

Rien

2026-09-15 • via Nuitee
H
Hannah • couple • gb
10
2026-09-15 • via Nuitee
M
Monica • family_with_children • pt
10
2026-09-14 • via Nuitee
L
Leandra • couple • gb
10
2026-09-13 • via Nuitee
K
Kateryna • couple • es
10
2026-09-13 • via Nuitee
S
Sven • couple • es
10
2026-09-13 • via Nuitee
M
Martine • couple • fr
10
Très bel hôtel bien situé de belles prestations je recommande
Pros:

Le lieu la petit dej l’ambiance

Cons:

Rien

2026-09-12 • via Nuitee
D
David • couple • gb
7
Pros:

Clean and tidy and the spa

Cons:

Sun bed hogs, can’t get a restaurant booking , bar closes too early

2026-09-12 • via Nuitee
B
Barter • solo_traveller • gb
10
2026-09-11 • via Nuitee
S
Sam • couple • gb
8
2026-09-10 • via Nuitee
F
Filip • extended_group • at
9
Pros:

Fantastic breakfast, rooms with quiet and effective airconditioning. Directly above a sandy beach. Comfortable parking for rental car.

Cons:

DJ set at the pool in the afternoon was loud even with all doors/windows closed. Hotel is massive and can at certain times feel very busy.

2026-09-09 • via Nuitee
A
Amanda • extended_group • gb
9
2026-09-08 • via Nuitee
A
Alan • couple • gb
10
2026-09-07 • via Nuitee
T
Toni • couple • gb
8
Cool hotel with amazing sea views and close to the beach
Pros:

Modern room with amazing sea view and large balcony
Lovely pool area and close to the beach

Cons:

Not many dining options for the daytime if not on all inclusive deal

2026-09-07 • via Nuitee