Holiday Inn Express & Suites Richland by IHG

Hotels
•
Holiday Inn Express
8.9 (135 reviews)
1970 Center Pkwy, Richland, Washington, 99352 , Richland , US
+1 509-737-8000

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Pets allowed

Facilities

Free airport transportation
ATM/banking
Conference space
Snorkeling nearby
Bicycle rentals nearby
Fireplace in lobby
Hiking/biking trails nearby
Kayaking nearby
Sailing nearby
Scuba diving nearby
See all facilities

Review Highlights

Pros:
Friendly, professional and attentive staff
Comfortable, spacious rooms and suites
Convenient location near shops and attractions
Excellent 24-hour indoor/outdoor-like pool
Breakfast and complimentary cookies & milk
Pleasant river and sunset views from some rooms
Cons:
Cleanliness problems reported (mold, bad smells, stained pillowcase)
Thin walls/noisy in some rooms
Occasional breakfast shortages and limited gluten-free options
At least one serious billing/overbooking incident
Isolated hot tub maintenance issue (filter mildew) and reports of people loitering/smoking near property

Categories

Cleanliness
7
Multiple reviews cite mold in the bathroom ceiling, bad smells on entry, and a stained/soiled pillowcase — cleanliness is a notable negative in some stays.
Service
9.8
Numerous positive comments about very professional, friendly and attentive staff, helpful breakfast staff, and great check-in/check-out assistance.
Location
9.4
Frequently noted as convenient and close to shopping (mall, Costco, WinCo, AMC) with many rooms offering a pleasant view of the Columbia River basin and sunsets.
Room Quality
9
Rooms are described as comfortable, spacious and suites praised, though a few reports mention thin walls/noise and isolated mold/maintenance issues.
Amenities
9.5
Highly praised 24-hour pool (indoor/outdoor feel), cookies & milk at check-in, and generally well-maintained tropical pool environment; minor hot tub filter mildew noted once.
Value for Money
8.3
Generally positive value impressions (comfortable, good breakfast), but a serious billing/overbooking complaint lowers perceived reliability of value for some guests.
Food and Beverage
8.8
Breakfast is frequently praised and enjoyed by families; cookies & milk are a hit, though some guests noted items running out or slow refills and a desire for more gluten-free options.
Overall Experience
9.4
Overall stays are described as excellent, cozy and enjoyable with standout staff and amenities; a minority of stays experienced significant cleanliness or billing problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Recreational Opportunities
Enjoy a 24-hour health club, indoor and outdoor pools for your leisure and relaxation.

Delicious Dining Options
Savor snacks from the onsite deli and relish in a complimentary buffet breakfast to kickstart your day.

Convenient Amenities and Event Space
Benefit from complimentary internet access, a business center, and event space with conference facilities.

Book your stay at Holiday Inn Express & Suites Richland, an IHG Hotel, and immerse yourself in comfort and convenience.

Important information:

  • 24-hour pool access
  • Up to 4 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSC

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.9
Based on 135 reviews
Cleanliness: 7
Service: 9.8
Location: 9.4
Room Quality: 9
Amenities: 9.5
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.4
C
Chrisy • friends
10
Pros:

Very professional and friendly staff. Nice room, spacious. Nice view from balcony.

2025-10-13 • via Nuitee
B
Barbara
6
Pros:

Thin walls made it noisy

2025-10-11 • via Nuitee
S
Silvia
10
Holiday Inn - Richland/Kennewick
Pros:

The hotel is very comfortable, clean, & close to shops as well (the mall, Costco, WinCo, and the AMC movie theater). The pool was my favorite. Aside from the fact that it’s 24 hours it can also be both indoors & outdoors. I can’t imagine how nice that gets in the summer time.

2025-09-30 • via Nuitee
T
Toni • family
10
Pros:

This place was great. From the breakfast to the warm cookies and cold milk. I did notice in the hot tub there was green mildew around the filter area. But other than that the place was a great place to stay.

2025-09-30 • via Nuitee
K
Kristy • family
10
Pros:

Nice hotel in a big shopping area! Staff was really nice at check in.

2025-09-29 • via Nuitee
C
Corbin • family
10
Pros:

An all around excellent and cozy hotel for staying in the Tri-Cities area.

2025-09-26 • via Nuitee
N
Nicole • family
10
Pros:

I appreciated that they opened up breakfast early for the athletes competing in the Ironman. Great hotel! Amazing staff!

2025-09-22 • via Nuitee
J
Jessi
10
Pros:

Loved the suite! It was perfect for our overnight work trip. Breakfast was great as well! Really appreciated the young ladies who assisted with check-in and check-out.

2025-09-22 • via Nuitee
C
Christopher
10
Pros:

Nice, comfortable, great service

2025-09-16 • via Nuitee
J
Julia
10
Pros:

Nice folks need more gluten free foid

2025-09-11 • via Nuitee
M
Michelle • friends
10
Pros:

24 hour pool was nice. Staff was attentive.

2025-09-02 • via Nuitee
J
Janay
10
Pros:

Very nice.

2025-08-24 • via Nuitee
B
Blake
2
Pros:

When you enter the hotel it has a bad smell, it also didn’t help that someone was smoking in the building. Our room had mold on the bathroom ceiling. Within 5 min of our stay we checked out and found another hotel to stay at.

2025-08-24 • via Nuitee
C
Crystal
2
Pros:

They billed me and I didn’t even stay!!!!! I arrived they said they didn’t have the room! Horrible experience

2025-08-23 • via Nuitee
K
kelly • family
4
Pros:

There was red maybe bloody booger on pillow case.
Person living in bushes outside

2025-08-23 • via Nuitee
D
darren
10
Pros:

Classic Holiday Inn

2025-08-19 • via Nuitee
C
Cindy
10
Pros:

Convenient, quiet and clean

2025-08-16 • via Nuitee
K
kory • family_with_children
8
Pros:

Nice view of the columbia river basin. We could see the river but the more beautiful part of the view was the sunset and city lights. Service was really great and breakfast staff was friendly and helpful too. My kids and the adults all enjoyed breakfast, and the pool was probably one of the best hotel pools I have experienced outside of Disney and Great Wolf Lodge. No slide, etc of course, but beautiful environment with real granite boulders and healthy! Tropical plants made it feel so peaceful, and well maintained. The only con we experienced was our bathroom fan did not work, but we left a note at the front desk and they were grateful for the information. No bad interactions with employees whatsoever! When we pass through again, we'll stay here!

2025-08-14 • via Nuitee
S
Susan
8
Pros:

We decided to stay an extra day in the area and booked this on short notice.
The staff was nice and the room was also. Comfortable beds, clean and quiet.
Breakfast was good.
We have often had good stays at the Holiday Inn Express.
Loved the cookies and milk at checkin

2025-08-03 • via Nuitee
L
Lisa
8
Pros:

Good

2025-08-02 • via Nuitee