Hotel Marina Riviera

Hotels
8.3 (429 reviews)
40770 Big Bear Boulevard , Big Bear Lake , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Incredible view
Understanding management
Cons:
Uncomfortable mattress
Non-functioning amenities
Poor food quality
Cleanliness issues

Categories

Cleanliness
8.03
There were complaints about bad smells and cleanliness issues in the room.
Service
9.5
Management was understanding and offered credits for issues experienced during the stay.
Location
9.54
The location was praised as good and beautiful, particularly near the lake.
Room Quality
6.99
Rooms had issues such as uncomfortable mattresses and noise disturbances from neighbors.
Amenities
8.52
Good amenities available, though some were not functioning properly.
Value for Money
7.98
Overall value was seen as lacking, especially with pricing expectations not being met.
Food and Beverage
7.03
Food quality was rated poorly, described as awful and like fast food.
Overall Experience
8.8
Mixed feelings overall, with great moments overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:26

Property Description

Scenic Views of Big Bear Lake
Hotel Marina Riviera offers breathtaking views of Big Bear Lake, creating a tranquil escape for guests seeking relaxation and outdoor adventures.

Convenient Amenities and Services
From the outdoor pool and hot tub to the complimentary shuttle service to Snow Summit, guests can enjoy a range of amenities to enhance their stay. The on-site ski fitting and rentals make hitting the slopes a breeze, while the proximity to The Village adds convenience for dining and shopping.

Versatile Event Spaces and Recreational Activities
With ample meeting spaces overlooking the lake and mountains, Hotel Marina Riviera is ideal for hosting events. Guests can explore the area's diverse recreational activities, from hiking and mountain biking to skiing and snowboarding.

Ready to experience the beauty of Big Bear Lake at Hotel Marina Riviera? Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Dec 1, 2025 until Tue, Mar 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 429 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 6.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8.8
F
Fernando Cotrim • solo_traveller • br
8
2026-03-04 • via Nuitee
C
Carlos • couple • us
10
Genial
Pros:

Encantado de la vista al lago el jacuzzi

2026-03-01 • via Nuitee
M
Mahamar • family_with_children • us
10
I only spent several hours as I ended up in the hospital but I am very grateful of how they handled the situation
Pros:

The hotel was very prompt to assist me when I fainted in the hotel room. Thanks to God the emergency services arrived on time and took care of me.

Cons:

I think it would be wise to let the first customers know about the situation of the altitude and what precautions to take.

2026-02-27 • via Nuitee
B
Brianne • couple • us
5
2026-02-24 • via Nuitee
M
Malachi • couple • us
10
Absolutely amazing!
Pros:

Everything!

Cons:

Nothing. It was phenomenal

2026-02-24 • via Nuitee
T
Thanachot • solo_traveller • us
10
Pros:

The ambiance is impeccable, the decorations are immaculate, and the cleanliness is impeccable.

2026-01-25 • via Nuitee
T
Trieu • couple • us
9
Great location, helpful staff. Dog-friendly location, unfortunately my kids are very allergic to dogs. Nothing a little
2026-01-20 • via Nuitee
L
Luis • solo_traveller • us
1
2026-01-19 • via Nuitee
M
Mckinly • couple • us
10
True summer lake paradise
Pros:

This hotel is absolutely amazing. The attention to detail is unlike any other I’ve seen before. Definitely has to be the nicest hotel in big bear at the moment

Cons:

My fiancé and I had nothing negative to say

2026-01-19 • via Nuitee
S
Shannon • couple • us
10
Everything was Perfect!
Pros:

What a lovely place to stay. The location was great and close to everything. The room was adorable and I want to decorate my own home the same. The staff went above and beyond to make sure we were comfortable. I will definitely stay again

2026-01-19 • via Nuitee
A
Arutyun • family_with_children • us
7
2026-01-19 • via Nuitee
L
Linda • extended_group • us
10
I will absolutely come again
Pros:

This place was wonderful!! Clean and friendly and an amazing location!

Cons:

The restrooms in the bar area needed some attention when they started getting busier. We brought it to their attention but nothing was taken care of in the next couple of hours that we were there.

2026-01-19 • via Nuitee
H
Holly • couple • us
5
Pros:

Location

Cons:

Cold plunge had hair floating in it/on the bottom both days we were there ie. doesn't seem to get emptied/cleaned. I was disappointed that it was too gross to use. No one was at the front desk when we got there, had to wait 10 min. or so. Front desk person didn't mention anything about breakfast. No map/explanation of the hotel layout/what it offered. No info. given about wifi. We were told upon checking that there was complimentary late checkout at noon but the next day when we asked we were told right away that there was no option for late checkout. Some of the staff were not friendly at all.

2026-01-19 • via Nuitee
L
Leah • couple • us
7
Great location. Bad service.
Pros:

Location and new hotel

Cons:

Shower had no soap. Housekeeping had to be requested.. we waited until 5pm and that's when they told us... and it was only to fix the bed and empty trash. Not what i would expect in a new hotel.

2026-01-19 • via Nuitee
A
Antonio • family_with_children • us
6
Very nice location
Pros:

Location was perfect. I really like the views amenities food.

Cons:

The room had a weird smell not sure if it was the pain or something else

2026-01-19 • via Nuitee
F
Fernando • couple • us
10
2026-01-14 • via Nuitee
B
Brittany • couple • us
6
Pros:

Across the street from the village and clean

Cons:

Was on 2nd floor and it could hear every footstep above us, it was not comfortable and wouldn’t stay here again

2026-01-12 • via Nuitee
K
K3259TXmarcof • NONE
10
Great place to stay in Big Bear.
Pros:

Great place, clean, nice vibe, beautiful updated rooms with an incredible view. Nice bar and outdoor spa, pool and a very cute sauna.

2026-01-09 • via Tripadvisor
E
Estevan • solo_traveller • us
8
Pros:

The view

Cons:

2nd floor

2026-01-07 • via Nuitee
V
Valeriia • couple • us
10
2026-01-07 • via Nuitee