Piccadilly Inn Airport

２部屋予約していましたが、チェックインすると2部屋ともにゴキブリが居ました。1つは3匹いたので部屋を変えてもらいました。

その印象が強すぎて、気持ち的に常に緊張して過ごしていたので、疲れました。

The staff that was there the lady was rude you see the show any companionship towards us as guests like if we didn't happen to have extra money cuz we didn't plan on buying breakfast because breakfast was supposed to come with the room service so if we didn't have extra money we wouldn't have been able to eat breakfast or our whole thing was we were going to eat out lunch and dinner breakfast is paid for with the room and we wasn't able to do that

We needed an 'accessible' room for a mobility impaired individual. We also needed 2 beds in the room. We chose Piccadilly because it was a rare place where I could order both 2 beds and 'accessible'.When we arrived, we learned that they had given away all of the double & 'accessible' rooms.

The quick thinking, problem-solving, front office person offererd us a K size 'accessible' room with a roll-away bed. Great!. However, the changes made to the bathroom to call it 'accessible' were pretty much useless for our needs.
There was a bathtub instead of a shower, which she could not enter. However, they do provide a shower chair that one can place in the tub and then try to siton from the side, but it was too difficult to use.

The support bar near the toilet to help her to be able to get up and of the toilet, was behind the toilet, so completely useless.

The large K sized bed was not very comfortable. I actually had the better bed using the roll-away bed tyhat had a great mattress.

Finally, the room was pretty cold and there are thin blankets pn the beds. We asked for 2 extra blankets and were informed, "If I can find any, we'll send them up." Nothing arrived.

Muy sucio el piso y demasiado ruido. El mueble hacía ruidos toda la noche, no pudimos dormir nada.

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It’s old, zero remodeling. Rugs are dirty and the filter for the heater is nasty. Smells moldy with poor exterior lighting, garbage in parking lot.

Our bed had a huge sway to it, we had a king bed and had 3 small pillows.

Smelt horrible and it was pretty run down.

Needs updating.

Our flights were delayed three times. We called Piccadilly ahead of time and was assured that we would have a shuttle once we landed around 12:30 AM California time which would be 230 3:30 AM central time as soon as I got off the plane I was making a phone call to Piccadilly to let them know that we needed our shuttle. From the time we got off the plane, I was on the phone, listening to it ring until we walked up to the front desk. I asked the lady at the front desk why she didn’t answer the phone. She replied with a nastiest attitude. She was busy there was only one lady there checking in. She clearly wasn’t that busy when I did ask another question, why can’t she pick up the phone for 18 minutes? She was upset that I asked her that question. I know it was 18 minutes because that’s how long it took for us to walk from the gate to the front door of the desk. Your whole job is customer service and it wasn’t given at all. Shouldn’t have to walk in the middle of the night in an unfamiliar area when there was going to be a shuttle and never came cause you never picked up the phone.

Older facility. Homeless people digging trash in the property

See above