Holiday Inn Express & Suites Elyria by IHG

Hotels
•
Holiday Inn Express
8.5 (262 reviews)
645 Griswold Road , Elyria , US
+1 440-324-7755

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms and bathrooms
Very comfortable beds
Rooms described as clean and fresh smelling
Staff frequently described as friendly and attentive
Breakfast highly praised / top-notch
Free breakfast and lovely pool mentioned
Modern, large counter space in bathrooms
Easy access to the property
Cons:
No in-room coffee maker reported by multiple guests
One guest found the hotel a bit pricey
Card hold / billing confusion and slow resolution
Noise and safety concerns from other guests; incident handling criticized
Room temperature/thermostat issues and slow heating
One guest did not receive the paid room type (no bathtub)
Small beverage cups and some breakfast item placement/signage issues

Categories

Cleanliness
9
Multiple reviewers explicitly noted the hotel and rooms were very clean and fresh smelling.
Service
8.5
Staff described as extremely friendly and attentive in several reviews, though one guest reported poor handling of a payment hold and another felt staff downplayed a serious safety concern.
Location
8.5
Easy access and convenient location mentioned, but one guest reported safety concerns and loud activity outside their room at night.
Room Quality
8.5
Rooms described as spacious with comfortable beds and large bathroom counters; some guests reported thermostat/temperature issues and one noted not receiving the specific room type paid for (no bathtub).
Amenities
8.5
Good on-site amenities noted (breakfast offerings, pool), but multiple mentions of no in-room coffee maker and small beverage cups/food placement issues.
Value for Money
8
Several guests called it great value while one mentioned the price was a little high; overall perceived as reasonable for the property.
Food and Beverage
9
Breakfast repeatedly praised as top-notch with several hot items and well-presented offerings; minor comments about cup size and layout/labeling of items.
Overall Experience
8
Many positive stay elements (clean, comfortable, great breakfast, friendly staff) but a serious negative incident involving noise, perceived safety issues, and poor incident handling lowered some guests' overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Located just 28 km from NASA Glenn Research Center, our hotel provides easy access to nearby attractions such as I-X Center and Westfield Great Northern Shopping Center.

Comfortable Accommodations
Relax in our air-conditioned rooms featuring free WiFi, TV with cable channels, and a safety deposit box. Enjoy a restful night's sleep with our cozy bed linen and towels.

Great Amenities
Start your day with a delicious continental or American breakfast. Take a refreshing dip in our indoor pool or stay active at our fitness center. Benefit from free private parking, a business center, and 24-hour front desk services.

Book your stay at Holiday Inn Express & Suites Elyria now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8.5
Based on 262 reviews
Cleanliness: 9
Service: 8.5
Location: 8.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8
J
Janeen • couple • us
9
I would stay here again, very happy with it.
Pros:

The room was spacious, even the bathroom, and the bed was very comfortable. The breakfast was top notch, with several hot items, including turkey sausage, bacon, scrambled eggs, egg white omelettes, and pancakes.

Cons:

I missed having a coffee maker in the room, but they have coffee available in the lobby area, so not a real big deal. It was a little pricey, but it was a very nice place.

2026-10-29 • via Nuitee
D
Deborah • family_with_children • us
10
Great value
Pros:

Nice staff great bedroom suite free breakfast lovely pool.

2026-10-15 • via Nuitee
L
LeRoy • family_with_children • us
10
2026-10-13 • via Nuitee
B
Bennett • family_with_children • us
10
2026-10-12 • via Nuitee
M
Mary-Ellen • couple • us
9
On vacation
Pros:

Facilities

Cons:

No coffee pot in room

2026-10-07 • via Nuitee
E
Edwina • family_with_children • us
9
Great until the hold placed on my charge card was clarified. See above.
Cons:

When I checked out I was told booking.com would send me a receipt. I was under the impression that the hold on my charge card would be released by booking.com. only to discover Holiday Inn placed the hold. I was not told when the hold would be released. I had to contact booking.com yesterday to intervene. The customer service agent spoke with the general manager and was told they my hold would be released in 7-10 business days. Unexpectectable.

2026-09-17 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Easy access to the place. It was very clean.

2026-09-16 • via Nuitee
G
Gerber • couple • us
10
Great hotel and staff
Pros:

Clean modern hotel comfortable beds
Lots of space in room for luggage and bathroom had large counter space

Cons:

Nothing

2026-09-13 • via Nuitee
G
Gerber • couple • us
10
Staff was extremely friendly, breakfast was excellent. Rooms clean and spacious
Pros:

Clean and modern
Fresh smelling

Cons:

Nothing

2026-09-13 • via Nuitee
M
Michael E • couple • us
9
Nice property and attentive staff
Pros:

Overall breakfast offering was appropriate. All items were presented well.

Cons:

The Beverage cups were too small. The butter was not near the bagels/biscuit area. Better signage for the case with cream cheese/yogurt.

2026-09-08 • via Nuitee
J
julielZ9704RZ • Solo travel
2
Horrible. Loud, not safe, extreme room temps, employee downplaying sexual harassment
Pros:

As soon as I went to the side of the building that my room 330 was on they were saying stuff about me and saying that they’re making sexual gestures. I got all my stuff quickly and put it inside. The second time some guy that was out there tried to talk to me.

Hannah said “men will be men” so, I said not to me..Men will be pigs.. and called the cops!

Wasted 8-9:30 waiting on cops 330 much better room but loud outside my window at 930 when try to sleep

I lay down to sleep at 9:30 and they were having loud outbursts My room was directly over where all of those workmen were drinking and smoking and talking loudly.

Hannah let me switch rooms cause I knew I wasn’t gonna be able to sleep with that noise and I didn’t wanna have to call the cops again because they took so long before and I wanted to go back to sleep.

Then it took as long as it took to change rooms slept 10-11:50
Room was 63 degrees and freezing so woke up before midnight.
Warming up too slow 206

New room 205 still not 74 at 1:20 am

Wasted 2 1/2 hrs on loud guests and cold room 206.. only got a room to sleep..

I had to move my stuff three times and it still isn’t 75° and it’s 1:20 AM.

I didn’t get the handicap room or the business suite like I paid for and the room I have now doesn’t have a bathtub. While I appreciate being moved twice to try to rectify the problem this has left a terrible taste in my mouth mostly because of the other guests of course but it was totally unnecessary and very unfair to me.

Because of your other guests, I don’t feel safe in this hotel like I can’t go out of the room without looking over my shoulder and I definitely can’t go in the parking lot alone without being very vigilant.

As a single woman traveling alone, this is absolutely unacceptable. But, it’s absolutely unacceptable to all other guests simply because of the noise and I was told people have complained about them before and yet they are still here.

2026-08-27 • via Tripadvisor
E
Eschmeyer • couple • us
10
Peaceful
Pros:

Food and staff were great !!

Cons:

No complaints- I might suggest a darker curtain in the bedroom to block more sun on a bright day

2026-08-26 • via Nuitee
R
Rodney • couple • us
10
2026-08-26 • via Nuitee
E
espinosa • solo_traveller • us
10
Pros:

The hotel was very clean and smelled clean. The house keeping staff was on top of things and are doing an outstanding job.

Cons:

It was a little pricey.

2026-08-24 • via Nuitee
S
Stacey • couple • us
10
2026-08-18 • via Nuitee
G
gaelle • couple • fr
8
Dans l’ensemble, une très bonne expérience !
Pros:

Très bon séjour à l’hôtel Elyria. Le personnel est accueillant, la chambre très propre et la literie confortable. Les équipements sont également appréciables, avec piscine et salle de sport.

Cons:

Le petit-déjeuner est bon, avec notamment la possibilité de préparer des pancakes. Seul détail surprenant pour une clientèle européenne : pour un hôtel à plus de 200 € la nuit, il est servi dans des assiettes en carton avec des couverts en plastique.

Pas de café dans la chambre contrairement à l’annonce, mais une très bonne machine à café en grains est disponible 24h/24 dans l’espace commun, ce qui est très appréciable.

2026-08-14 • via Nuitee
D
Dale • solo_traveller • us
10
Cons:

The pool closing at 10

2026-08-12 • via Nuitee
M
Melissa • couple • us
3
Ok
Pros:

Price and healthier breakfast options than others

Cons:

The ants. We also found a cockroach but not sure that was from the hotel or came in from outside.

2026-08-08 • via Nuitee
M
Marwan • family_with_children • us
9
Perfect stay for the family, clean, safe area and great location
Pros:

This is an amazing hotel, very well maintained and super clean! We thought it was just renovated and were surprised to hear that it has been 3 years
The staff was great, very friendly, welcoming and always smiling

2026-08-05 • via Nuitee
T
Toniakrn • solo_traveller • us
10
Awesome staff
Pros:

Had trouble wirh the booking but staff was pilite and very helpful

Cons:

NA

2026-08-04 • via Nuitee