Holiday Inn Express & Suites Elyria by IHG

Hotels
Holiday Inn Express
9 (395 reviews)
645 Griswold Road , Elyria , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Great staff
Good breakfast
Cons:
Elevator issues
Parking problems
Deposits not returned

Categories

Cleanliness
8.39
Multiple reviews mention cleanliness positively, but some had cleanliness issues, like blood on sheets.
Service
9.36
Many reviews highlighted the friendly and helpful staff.
Location
8.9
Good location outside Cleveland, but some issues with parking.
Room Quality
8.85
Rooms were generally described as clean and comfortable.
Amenities
8.88
Newly remodeled and had good amenities, but some guests found them hard to find.
Value for Money
8.84
Good for the price but concerns about deposit return.
Food and Beverage
9.39
Overall positive reviews for breakfast variety and quality.
Overall Experience
9.36
Most guests had a very positive experience, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:55

Property Description

Convenient Location
Located just 28 km from NASA Glenn Research Center, our hotel provides easy access to nearby attractions such as I-X Center and Westfield Great Northern Shopping Center.

Comfortable Accommodations
Relax in our air-conditioned rooms featuring free WiFi, TV with cable channels, and a safety deposit box. Enjoy a restful night's sleep with our cozy bed linen and towels.

Great Amenities
Start your day with a delicious continental or American breakfast. Take a refreshing dip in our indoor pool or stay active at our fitness center. Benefit from free private parking, a business center, and 24-hour front desk services.

Book your stay at Holiday Inn Express & Suites Elyria now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

9
Based on 395 reviews
Cleanliness: 8.39
Service: 9.36
Location: 8.9
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 9.39
Overall Experience: 9.36
J
julielZ9704RZ Solo travel
2
Horrible. Loud, not safe, extreme room temps, employee downplaying sexual harassment
Pros:

As soon as I went to the side of the building that my room 330 was on they were saying stuff about me and saying that they’re making sexual gestures. I got all my stuff quickly and put it inside. The second time some guy that was out there tried to talk to me.

Hannah said “men will be men” so, I said not to me..Men will be pigs.. and called the cops!

Wasted 8-9:30 waiting on cops 330 much better room but loud outside my window at 930 when try to sleep

I lay down to sleep at 9:30 and they were having loud outbursts My room was directly over where all of those workmen were drinking and smoking and talking loudly.

Hannah let me switch rooms cause I knew I wasn’t gonna be able to sleep with that noise and I didn’t wanna have to call the cops again because they took so long before and I wanted to go back to sleep.

Then it took as long as it took to change rooms slept 10-11:50
Room was 63 degrees and freezing so woke up before midnight.
Warming up too slow 206

New room 205 still not 74 at 1:20 am

Wasted 2 1/2 hrs on loud guests and cold room 206.. only got a room to sleep..

I had to move my stuff three times and it still isn’t 75° and it’s 1:20 AM.

I didn’t get the handicap room or the business suite like I paid for and the room I have now doesn’t have a bathtub. While I appreciate being moved twice to try to rectify the problem this has left a terrible taste in my mouth mostly because of the other guests of course but it was totally unnecessary and very unfair to me.

Because of your other guests, I don’t feel safe in this hotel like I can’t go out of the room without looking over my shoulder and I definitely can’t go in the parking lot alone without being very vigilant.

As a single woman traveling alone, this is absolutely unacceptable. But, it’s absolutely unacceptable to all other guests simply because of the noise and I was told people have complained about them before and yet they are still here.

2026-08-27 via Tripadvisor
E
Eschmeyer couple us
10
Peaceful
Pros:

Food and staff were great !!

Cons:

No complaints- I might suggest a darker curtain in the bedroom to block more sun on a bright day

2026-08-26 via Nuitee
R
Rodney couple us
10
2026-08-26 via Nuitee
E
espinosa solo_traveller us
10
Pros:

The hotel was very clean and smelled clean. The house keeping staff was on top of things and are doing an outstanding job.

Cons:

It was a little pricey.

2026-08-24 via Nuitee
S
Stacey couple us
10
2026-08-18 via Nuitee
G
gaelle couple fr
8
Dans l’ensemble, une très bonne expérience !
Pros:

Très bon séjour à l’hôtel Elyria. Le personnel est accueillant, la chambre très propre et la literie confortable. Les équipements sont également appréciables, avec piscine et salle de sport.

Cons:

Le petit-déjeuner est bon, avec notamment la possibilité de préparer des pancakes. Seul détail surprenant pour une clientèle européenne : pour un hôtel à plus de 200 € la nuit, il est servi dans des assiettes en carton avec des couverts en plastique.

Pas de café dans la chambre contrairement à l’annonce, mais une très bonne machine à café en grains est disponible 24h/24 dans l’espace commun, ce qui est très appréciable.

2026-08-14 via Nuitee
D
Dale solo_traveller us
10
Cons:

The pool closing at 10

2026-08-12 via Nuitee
M
Melissa couple us
3
Ok
Pros:

Price and healthier breakfast options than others

Cons:

The ants. We also found a cockroach but not sure that was from the hotel or came in from outside.

2026-08-08 via Nuitee
M
Marwan family_with_children us
9
Perfect stay for the family, clean, safe area and great location
Pros:

This is an amazing hotel, very well maintained and super clean! We thought it was just renovated and were surprised to hear that it has been 3 years
The staff was great, very friendly, welcoming and always smiling

2026-08-05 via Nuitee
T
Toniakrn solo_traveller us
10
Awesome staff
Pros:

Had trouble wirh the booking but staff was pilite and very helpful

Cons:

NA

2026-08-04 via Nuitee
J
John family_with_children us
9
Very satisfied.
Pros:

Breakfast was solid. Lots of options. My whole family was satisfied.
For the price, my suite was large. It was comfortable, clean and the shower was great.

Cons:

The pool was nice. A hot tub would be a bonus.

2026-08-04 via Nuitee
A
Alec solo_traveller us
8
Pros:

Friendly staff, clean, rooms are nice and up to date

Cons:

Location is a little beat up. There must be construction happening somewhere nearby. Parking not great as many of the slots filled with work trucks. Much people making noise from the parking lot. People were in and out of their cars and noisy. Carried on into the night

2026-07-25 via Nuitee
R
Robert couple us
10
2026-07-21 via Nuitee
F
Frank couple us
8
2026-07-20 via Nuitee
D
Diana family_with_children us
8
2026-07-20 via Nuitee
L
lorraine family_with_children us
9
We enjoyed our stay ... it was very clean and comfortable... great breakfast, part of our party came down close to 9:30
Pros:

Very clean, contemporary, and comfortable

Cons:

The tile around the pool was very slippery... my husband had fell because of it

2026-07-13 via Nuitee
E
Emily solo_traveller us
9
Wonderful and comfortable.
Pros:

Everything. It was clean, well kept, smelled good, and the location was excellent for our needs. We also loved and appreciated the breakfast!

Cons:

The power went out for 6 hours during a minor storm and it didn’t seem like they had a generator?

2026-07-09 via Nuitee
D
Donna solo_traveller us
5
This was our 3rd stay at this hotel… we’ll give them another try.
Pros:

Clean, nice staff, good location

Cons:

Fire alarm went off (false alarms) 3 times… 2 were in middle of night. Bathroom flooded at 5 am one morning (leak from sprinkler system).
Had to pack up everything and move it ourselves to a new room at 7 am. They did upgrade our room for the inconvenience.

2026-07-08 via Nuitee
J
John couple us
10
We had an extra day they worked with us on the same room. Everything was great.
Pros:

Faculty is very clean

Cons:

No issues

2026-07-06 via Nuitee
K
Kristen couple us
1
I will never stay here again!
Cons:

Visiting out of town for the holiday weekend and during a storm the hotel lost power. The GM contacted me by phone to say “ I’m having a better evening than you because I have power “?! No empathy very rude with no compassion or compensation. We arrived to the hotel at 10pm to find the power out and the GM stated that if we leave by midnight we can receive a partial credit that’s it?! How are we going to find other arrangements within an hour when we are from out of town! We had to walk up 3 flights of dark stairs alone with our bags to a dark hot hotel room with no power!
We had to stay the night then at 2am when the power came on the hotel desk called woke us up to say “you stayed past midnight so you are not due a partial credit” absolutely terrible customer service! The next day housekeeper opened our door in the morning said oh i thought you left?! Then the morning of checkout they did it again?! How do you not know we are still here and open the door without knocking?!
The mini refrigerator wasn’t working it froze our water bottles solid. No coffee machine in the hotel room the area where the hotel is located is very underwhelming run down and not comfortable at all. This is terrible for a holiday inn overall very disappointing we will never come back!

2026-07-05 via Nuitee