Best Western Plus Congress Hotel Yerevan

Hotels
Best Western Plus
8.9 (1638 reviews)
Italy Street 1 , Yerevan , am

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable
Cons:
Noise from outside
Room light issues
Complaints about bed quality

Categories

Cleanliness
8.93
Most reviews highlighted the cleanliness of the rooms and overall hotel.
Service
9.4
The staff was consistently described as friendly, helpful, and professional.
Location
9.44
Several reviews praised the great location, close to city center yet in a quiet area.
Room Quality
7.89
Some complaints about bed quality and noise from adjacent rooms were noted.
Amenities
8.92
Amenities such as the pool and fitness center were mentioned positively.
Value for Money
8.88
The pricing was generally considered reasonable for the services provided.
Food and Beverage
8.43
Breakfast received mixed feedback, with some not finding it up to expectation.
Overall Experience
9.3
Overall experience was highly rated due to comfort, service, and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:14

Property Description

Luxurious Accommodation in the Heart of Yerevan

Garden Oasis with Pool and Spa
Nestled in the Children’s Park, our hotel boasts a spacious garden with a refreshing swimming pool, ideal for relaxation. Indulge in our spa facilities offering a Finnish sauna and a fully renovated gym for your well-being.

Culinary Delights and Dining Options
Savor a fusion of flavors at the "Accent" Restaurant, where Armenian cuisine takes center stage. Unwind at the 24/7 Vincent Lobby Bar or explore our Wine Room for a sophisticated experience.

Prime Location and Modern Comfort
Conveniently located near Republic Square and local attractions, our modern rooms feature top-notch amenities including free WiFi, flat-screen TVs, and comfortable bedding. Book now for an unforgettable stay at Best Western Plus Congress Hotel Yerevan.

Important information:

Guests are kindly asked to present a bank card used at booking upon check-in.

Please contact the property for further details.

The hotel reserves the right to close the outdoor swimming pool minimum 3 times per month for private events.

The hotel offers free services:
- Free and unlimited entrance to the modern, fully equipped Health Club with Gym and Sauna
- Free and unlimited entrance to the exclusive Caribbean open air swimming pool (during the summer season)
- Free coffee & tea facilities, one bottle of water in the roomsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EVN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children from 6 years old to 12 years old stay for AMD 6,750 per person per night when using an available extra bed.
    People 13 years old and over stay for AMD 13,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1638 reviews
Cleanliness: 8.93
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.3
H
Heike solo_traveller de
9
2026-07-18 via Nuitee
B
Bondarenko solo_traveller ua
10
Pros:

Месторасположение, номера, кухня, персонал. Бассейн! Все понравилось !

2026-07-17 via Nuitee
M
Maria family_with_children ru
10
Pros:

Отель великолепно расположен. Номера удобные, белье и удобства соответствуют ожиданиям. Бассейн чистый и зона отдыха у бассейна очень удобные.
Завтрак на наш вкус показался разнообразным, многообразие сезонных фруктов, и других продуктов, разные горячие блюда и каши для детей. Мы очень довольны. Персонаж очень дружелюбный, очень помогли в решении личных проблем, с обменом валюты , с бронированием билетов . Вернемся снова

Cons:

Нет такого

2026-07-17 via Nuitee
S
Samvel306260 solo_traveller am
9
2026-07-15 via Nuitee
K
Konstantin solo_traveller cy
6
2026-07-11 via Nuitee
A
Alena couple by
10
Pros:

Отличный отель в самом центре, изумительный завтрак, очень понравился бассейн

2026-07-10 via Nuitee
K
katuxaru family_with_children ru
10
2026-07-09 via Nuitee
S
Sergey couple ru
10
2026-07-09 via Nuitee
A
Ani extended_group ge
10
Decent service and very clean
Pros:

Hotel has a great central location, very close to the main square. The staff is helpful and friendly and the cleanliness in exceptional. The property gave us complimentary early check in and that is always a great advantage.

Cons:

Breakfast in delicious and meets all the main dietary needs, but there could be a bit more variety. Both pillows in the rooms are very high and hard, there could be a choice for better comfort. After using the sauna it's always pleasant to chill in spa area, but there is no furniture for that and that could be a nice addition for recreational area.

2026-07-07 via Nuitee
A
Alexandre solo_traveller fr
10
2026-07-06 via Nuitee
D
David extended_group ge
10
Pros:

Отличный завтрак и очень дружелюбный персонал, расположение хорошее. В пешей доступности много хороших ресторанов.

Cons:

Если вы на машине то возможны проблемы с паркингом, хотя сотрудники всегда стараются помочь.

2026-07-06 via Nuitee
S
servatius couple at
9
Comfortable and centrally located hotel option with nice open air pool.
Pros:

Very centrally located and comfortable hotel with excellent breakfast and lovely pool area. Staff very helpful.

Cons:

The only minus point of this otherwise excellent hotel was the loud music in the pool area.

2026-07-05 via Nuitee
A
Andrew Kozhevnikov family_with_children gb
8
Nice hotel, close to the main sight and with great breakfast
Pros:

Excellent breakfast, fast and reliable WiFi, friendly staff, lovely swimming pool, great location. Very pleasant overall

Cons:

The room itself was rather small and quite basic. There was sole noise from the outside too.

2026-07-05 via Nuitee
R
Racpetin family_with_children hu
9
Nice location
Pros:

Location and pool amazing, they prepared breakfast for us in early hours

Cons:

The staff when we checked in was not nice

2026-07-03 via Nuitee
J
Julia couple de
8
solides stadthotel mit pool
Pros:

tolle lage! schöner großer pool, sehr gutes frühstück. alles sehr sauber.

Cons:

zimmer ausstattung ist etwas in die jahre gekommen.

2026-07-01 via Nuitee
G
Garri extended_group ru
10
Pros:

Персонал.

Cons:

Размер номера.

2026-06-24 via Nuitee
A
Alexander family_with_children ru
9
2026-06-21 via Nuitee
S
Susanne solo_traveller ch
8
2026-06-21 via Nuitee
R
Rafi solo_traveller ae
3
Bad communication skills
Cons:

Staff has to work more on the communication skills with the customer especially in English. More than a miscommunication case occurred due to that, last one led to evacuate the hotel immediately with no other available room after a confirmation from the staff that the room can be extended a day before, while it was not. As well, there was an arrogant tone from the management with no apology about what happened.

2026-06-18 via Nuitee
L
Lovro solo_traveller hr
8
Pros:

Very good gym, sauna and outside pool, breakfast is also not bad.

Cons:

Rooms are a bit old fashioned, bed could be better, they asked me my credit card number and expiration date on checkout in order to refund me food deposit.

2026-06-16 via Nuitee