Quality Inn & Suites Willows

Hotels
•
Quality Inn
7.7 (339 reviews)
199 North Humboldt Avenue , Willows , US
+1 530-934-9700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful front desk staff (PJ, AK, AP)
Convenient location near I-5 and restaurants
Comfortable beds/mattresses
Affordable / good value for short stays
Complimentary simple breakfast
Cons:
Serious cleanliness problems in multiple reports (mold, rodent droppings, cockroaches)
Pool/fitness area maintenance and cleanliness concerns; whirlpool malfunction
Room maintenance issues (shower, toilet flapper, dated rooms)
Breakfast options limited; some items low quality
Deposit/refund handling and occasional front-desk phone lapses

Categories

Cleanliness
4
Multiple reports of severe issues: rodent droppings, cockroaches, mold, stained towels, half-full beer left in bed, very dirty showers and bad smells in some rooms — cleanliness is inconsistent and in several cases unacceptable.
Service
8.7
Several mentions of friendly, helpful front-desk staff (PJ, AK, AP). A few service lapses noted (phone not answered, deposit/refund handling), but overall staff interactions are a consistent positive.
Location
8.5
Frequently noted as convenient — close to I-5, eating places and gas stations; generally quiet and convenient for a one-night or stopover stay.
Room Quality
8
Rooms often described as comfortable with good mattresses and basic amenities; some are dated and have issues (bad-smelling rooms, problematic shower/toilet/flappers, sink layout), so quality is variable but often acceptable.
Amenities
8
Amenities are basic. Indoor pool and fitness room are available but maintenance/cleanliness concerns and ventilation issues were mentioned, and whirlpool jets/malfunction occurred for at least one guest.
Value for Money
8.6
Multiple guests call the hotel affordable and a good value for a short stay; some guests appreciate the price relative to what’s offered despite dated facilities and occasional issues.
Food and Beverage
7.8
Complimentary breakfast is simple and appreciated by some but limited (no eggs reported, some items described as 'fake' or limited choices); overall adequate but not robust.
Overall Experience
8
Mixed overall: several guests report clean, comfortable stays and good service, while others experienced severe cleanliness and maintenance problems. Serves the purpose for many travelers but inconsistency impacts reliability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Indulge in Relaxation
Enjoy a refreshing swim in the indoor pool or unwind in the jacuzzi at Baymont Inn and Suites Willows.

Convenient Amenities
Benefit from free Wi-Fi, a business center, and complimentary breakfast during your stay.

Explore Nearby Attractions
Located just a short drive from Willows Westside Mall and other local attractions, Baymont Inn offers easy access to entertainment and leisure.

Book your stay now at Baymont Inn and Suites Willows for a delightful and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Location

Guest Reviews

7.7
Based on 339 reviews
Cleanliness: 4
Service: 8.7
Location: 8.5
Room Quality: 8
Amenities: 8
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 8
B
Berger • couple • us
1
Was kicked out because I couldn’t pay additional money after booking online stated I had to many children in one room I
2026-11-06 • via Nuitee
D
DONALD • couple • us
9
A great stay in a clean, well appointed quiet room.
Pros:

good breakfast, good sized room, plenty of working wall plugs ( so many motels have only a few that are not so worn out they won't hold a plug) quiet, good pressure and hot water for the shower and everything was very clean

2026-11-05 • via Nuitee
D
David • couple • us
8
Great value for the money
Pros:

Very pleased that it was remodeled and very nice inside rooms. Exceptionally clean, and quiet.

Cons:

Breakfast was a little sparse, I had hard boiled eggs which might have been held a little longer than they should have.

2026-11-02 • via Nuitee
M
melissa • extended_group • us
10
Pros:

The staff was very courteous,

Cons:

The hallways reeked of marijuana smell

2026-11-02 • via Nuitee
T
Tammie • solo_traveller • us
10
2026-10-26 • via Nuitee
M
Michelle • solo_traveller • us
8
PJ… at front desk was wonderful
Pros:

Easy access off the 5…

2026-10-23 • via Nuitee
R
Rafael • solo_traveller • us
7
2026-10-23 • via Nuitee
P
Patricia • couple • us
8
2026-10-19 • via Nuitee
K
Kathy • couple • us
7
Lots of little things wrong that they did correct
Pros:

Quiet and clean

Cons:

First room tv did not work. No soap. Shampoo empty. Breast was just so so no alternate to coffee.

2026-10-17 • via Nuitee
M
Maksym • couple • us
1
Pros:

Shower very bad and dirty

And was very dirty
Smell so bad in the room

2026-10-15 • via Nuitee
B
Benjamin Visaya • couple • us
8
Pros:

It was close to the I5 and eating places and fas stations

2026-10-14 • via Nuitee
D
Dylan • family_with_children • us
1
Unacceptable filth.
Pros:

Filthy room with rodent dropping, cockroaches, makeup on the pillow, dirty towel left in the shower. Shower was disgustingly filthy. There was a half full beer left IN THE BED. Front staff wouldn’t answer the phone when called from room 3 times.

Cons:

Literally everything.

2026-10-12 • via Nuitee
E
Elizaveta • couple • us
9
2026-10-08 • via Nuitee
M
Minyan • family_with_children • us
7
Affordable for a One-Night Stay
Pros:

the room was reasonably clean and the mattress was comfortable. They also included a simple complimentary breakfast. The hotel was also in a relatively quiet environment,
The staff were very friendly.

Cons:

Although the hotel facilities and amenities are somewhat dated, However, the pool🏊 and mini fitness room could use some improvement. The fitness room had no ventilation, and the pool felt like it hadn’t been cleaned properly in a long time. 🧽

2026-10-08 • via Nuitee
P
PrEcIoUs8055 • solo_traveller • us
10
Pros:

Price

Cons:

For the first time they charged me a deposit and now takes forever to get it back.

2026-10-07 • via Nuitee
S
Sean • couple • us
10
2026-10-07 • via Nuitee
M
Marie • couple • us
9
Nice and comfortable..would stay again.
2026-09-19 • via Nuitee
D
Danielle • family_with_children • us
6
2026-09-13 • via Nuitee
W
Woodward • couple • us
1
Moldy.
Pros:

Fair price

Cons:

Our bathroom was completely molded and smelled of mild VERY badly. Floors were dirty and towels had stains. Thank goodness we were just passing through…. I won’t be booking this hotel again

2026-09-13 • via Nuitee
T
Tim • solo_traveller • us
10
Pros:

AK at the front desk was very friendly and helpful in getting us into just the right room for us

Cons:

Nothing really. It was pretty basic but a good value and no surprises

2026-09-11 • via Nuitee