Quality Inn & Suites Big Rapids near University

Hotels
•
Quality Inn
7.3 (438 reviews)
1705 South State Street , Big Rapids , US
+1 231-598-4075

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Free/breakfast available
Pool
Microwave and fridge in room
Good value / affordable
Cons:
Severe cleanliness issues (mold, poop, blood, hair, soiled mattress)
Broken locks / security concerns
Old / worn rooms
Noisy beds
Clogged tubs / plumbing problems
Residents living permanently by pool
Mixed/poor breakfast in some reviews
Missing shower curtains / towel problems

Categories

Cleanliness
2.5
Multiple reviews report severe cleanliness problems (poop, blood, mold, hair in tub drain, soiled mattress, food under bed). A few notes mention clean sheets/towels, but overall cleanliness is a major negative.
Service
9.5
Staff described repeatedly as very friendly and helpful at the front desk; positive interactions are a consistent theme across reviews.
Location
9
Location repeatedly noted as convenient, quiet, next to a store and close to required destinations — commonly cited as a strong positive.
Room Quality
7.5
Mixed room quality: some rooms described as spacious, comfortable beds and good views; others report old/worn rooms, broken locks, noisy beds, low shower heads, missing shower curtains, and a soiled mattress.
Amenities
8.5
Amenities like pool, microwave, fridge and free breakfast are mentioned positively. Some functional issues reported (clogged tubs, slippery handicap shower, residents by pool), but amenities overall rated well by several guests.
Value for Money
8.5
Several guests explicitly call the hotel good value or a decent deal for the price; perceived value is generally positive despite other issues.
Food and Beverage
7.5
Breakfast is mentioned frequently with mixed sentiment: some describe it as perfect/free and suitable, while at least one review calls the breakfast terrible.
Overall Experience
5.4
Overall experience is mixed-to-negative: many guests praise staff, location, and value, but serious cleanliness and safety concerns caused some stays to end early and significantly lower overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location Near Ferris State University and Outdoor Recreation

Located near Ferris State University and the Hungerford Lake Recreation Area, our hotel offers easy access to outdoor activities like hiking, horseback riding, and canoeing. Golf enthusiasts will appreciate the proximity to top-rated golf courses like Katke, St. Ives, and Tullymore.

Superior Amenities for a Comfortable Stay

Enjoy free high-speed Internet, an exercise room, and an outdoor heated pool with a sundeck. Business travelers will find our spacious work areas, lobby computer, and fax/copy services convenient.

Well-Equipped Rooms with Added Comforts

Our guest rooms feature coffee makers, hair dryers, and cable TV with free HBO and Starz. Some rooms include microwaves, refrigerators, and balconies for added luxury.

Book now to experience a relaxing stay with convenient amenities at our hotel near Ferris State University.

Important information:

Please note the property accepts pets but there is a limited number of pet-friendly rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

7.3
Based on 438 reviews
Cleanliness: 2.5
Service: 9.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 5.4
J
Julie • couple • us
8
2026-10-25 • via Nuitee
D
Deryl • couple • us
3
Will not return
Pros:

Location

Cons:

Not very clean.. refrigerator did not work and stunk.. breakfast was terrible

2026-10-21 • via Nuitee
D
Darren • couple • us
10
2026-10-19 • via Nuitee
J
Jill • family_with_children • us
1
Nasty! The 2 staff that I interacted with were very nice, that is about the only good thing I have to say about it.
Pros:

The staff was nice

Cons:

Everything…. There was poop splattered in and on the toilet, mold in and around the shower, the safety latch on the door was broken, there was blood on the floor and curtains, there was so much hair and whatever else in the tub drain that it looked like I pulled a small rat out of it and there was still more in there. No security on the back door we had to go in to our room, anyone could have came in there. My daughter got an instant headache when she went it, I am guessing from the mold…
We drove 12 hours there, checked in late, went to sleep, didn’t notice all the grossness until we got up. We were supposed to be there 2 nights, we checked out 12 hours after we got there, went to her college visit and drove 12 hours back home because we were not staying there any longer than we had to!
I do have pictures, but they are so gross, I will not share them…

2026-10-18 • via Nuitee
A
April • couple • us
9
2026-10-17 • via Nuitee
L
Laura • family_with_children • us
10
2026-10-15 • via Nuitee
C
Casey • solo_traveller • us
9
I was really impressed despite the issues with the tub!
Pros:

Staff at the front desk was super friendly. Room was spacious, clean and comfortable. Great view of the pool and sky. Really great value overall!

Cons:

The bathtub seemed clogged. The tub filled up as I was showering which I didn’t love, and it filled up quick because the water pressure was very high.

2026-10-13 • via Nuitee
T
Thomas • family_with_children • us
5
It was warm
Cons:

The bathroom wasn’t cleaned. There was still hair from the other people from there stay, food under the bed. And a musky smell like water damage in the room

2026-10-12 • via Nuitee
A
Aurora • solo_traveller • us
7
Decent deal for the money
Pros:

Convenient to the location I needed.

Cons:

Some of the locks were loose so they couldn’t lock correctly. The hotel room and some spots seemed worn down.

2026-10-08 • via Nuitee
B
Bryan • couple • us
1
Horrible filth on the mattress
Cons:

Soiled mattress

2026-10-07 • via Nuitee
D
Dewey • solo_traveller • us
9
2026-09-19 • via Nuitee
W
Wendy • couple • us
10
The staff was very helpful and friendly ! Rooms were very clean ! Tables outside was nice to have a picnic ! Spacious ro
Pros:

Location , breakfast

2026-09-17 • via Nuitee
M
Markella • couple • gr
5
2026-09-10 • via Nuitee
D
Deb • couple • us
10
2026-09-08 • via Nuitee
D
Darin • solo_traveller • us
8
2026-09-08 • via Nuitee
X
Xuannan • solo_traveller • us
9
Very pleasant experience and great value for money
Pros:

Very friendly staff, comfortable bed, microwave and fridge, swimming pool, good value for money, free breakfast

Cons:

It could be a little bit old

2026-09-08 • via Nuitee
S
Sutton • solo_traveller • us
9
2026-09-06 • via Nuitee
R
Robert • solo_traveller • us
8
2026-09-05 • via Nuitee
T
Tasha • solo_traveller • us
10
Pros:

Next door to a party store. Was quiet which was great since I was sent there by my wife to relax away from our 3 littles and herself.

Cons:

The tub in my room didn't hold water so trying to soak in a tub wasnt an option.

2026-08-20 • via Nuitee
K
Kevin • couple • us
7
Pros:

Like the location and affordable price room was fairly clean

2026-08-16 • via Nuitee