Hotel Casa Ariana

Hotels
8.5 (106 reviews)
Calle 10 entre 3 y 5, 57, Magisterial, 77930 Bacalar, Q.R. COLONIA MAGISTERIAL , Bacalar , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facility
Cons:
Inadequate cleanliness
Room quality discrepancies

Categories

Cleanliness
7.14
Multiple mentions of dirtiness, including dust and unclean items in the room.
Service
9.61
The staff was consistently described as friendly and attentive.
Location
8.65
Good location, although some reviews mentioned it is a bit distant from the center.
Room Quality
7.6
Some rooms did not match the photos, with issues highlighted such as lack of hot water and maintenance.
Amenities
8.13
Amenities were generally okay, but specific negatives were mentioned about the bathroom situation.
Value for Money
8.59
The value could be perceived differently based on the room conditions.
Food and Beverage
9.14
No mentions of food issues, hence standard quality for this hotel tier.
Overall Experience
9.11
Mixed experiences, but overall decent given the strengths of the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:36

Property Description

Charming 2-Star Hotel in Bacalar

Scenic Sun Terrace: Enjoy stunning views and soak up the sun on our inviting terrace.

Comfortable Rooms: Relax in rooms featuring garden view patios, flat-screen TVs, and air conditioning for a cozy stay.

Convenient Amenities: Benefit from free WiFi, private parking, and a prime location near Chetumal International Airport.

Ready to experience a relaxing stay at Hotel Casa Ariana? Book now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Location

Guest Reviews

8.5
Based on 106 reviews
Cleanliness: 7.14
Service: 9.61
Location: 8.65
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
G
Guadalupe • solo_traveller • mx
10
mayoperez1998@gmail.com
Pros:

Fue amable la anfitriona. Céntrico. Buen acceso

Cons:

Falta un tapete en el baño..solo éso

2026-07-24 • via Nuitee
F
Francisco Javier • couple • mx
6
Si mejoran aspectos importantes pueden ser una execlente opción
Pros:

No había desayuno, la ubicación me parece buena, razonablemente cerca de la laguna

Cons:

El edificio me agradó y su concepto de una terraza central me pareció muy bueno, los acabados de la terraza muy bonito, pero las habitaciones son sombrías con poca luz natural, la señal de TV no tenía buena recepción, al principio nos dieron una habitación sin frigobar, tuvimos que solicitar cambio de habitación. En el hotel atendían dos o tres personas, sin que se distinguiera algún encargado principal o gerente, pocas veces había alguien en recepción, aunque reconozco atención amable de las personas que atendían.

2026-07-21 • via Nuitee
L
Lopez • solo_traveller • mx
10
2026-07-21 • via Nuitee
C
Cyrille • solo_traveller • fr
9
2026-07-14 • via Nuitee
T
Tanja • solo_traveller • de
7
Pros:

The location. We could walk everywhere.

Cons:

The room is ok. There was almost no water coming out of the shower.

2026-07-10 • via Nuitee
J
Jon • solo_traveller • es
8
Muy buena ubicación!
Pros:

La habitación y su tamaño, la cama, ubicación muy buena, la atención del personal muy buena

Cons:

Una ventana no podía cerrarse y se escuchaba todo de fuera. Una cama era cómoda pero otra no tanto.

2026-06-16 • via Nuitee
J
Jakub • solo_traveller • sk
6
dissapointment
Pros:

- fast wifi
- clima cool
- clean room
- parking

Cons:

- personal don't speaking english and they send you informations only in spanish, this is very bad
- personal chaos
- next day morning wasn't novody on reception, we were there locked like in jail, nobody picked phone or answered on our messages, it was horrible
- dissapointment

2026-05-29 • via Nuitee
D
David • extended_group • at
9
2026-05-26 • via Nuitee
H
Homero • solo_traveller • mx
6
2026-05-24 • via Nuitee
D
Diaz covarrubias • solo_traveller • mx
10
Mi estancia en Bacalar
Pros:

La limpieza ,hay mesas afuera de las habitaciones muy comodas para pasar el rato,buena ubicacion a la laguna a 2 cuadras

Cons:

Todo bien

2026-05-19 • via Nuitee
A
ANA BELEN • extended_group • es
5
2026-04-26 • via Nuitee
G
Gonzalo • solo_traveller • mx
10
2026-04-26 • via Nuitee
J
Julio César • family_with_children • mx
8
Pros:

hay habitaciones que tienen frigobar y eso suele ayudar cuando se viaja.

Cons:

le hace falta mantenimiento a la regadera de un par de habitaciones, de ahi en fuera todo ok

2026-04-08 • via Nuitee
D
Daniel Andres • couple • ca
2
Cons:

Water pressure of the shower was too low to be usable.
Room lacking natural/ bulbs lighting.
Bedsheets with stains.
Lack of attention to detail such as mini fridge and TV unplugged upon arrival.

2026-03-26 • via Nuitee
S
Salvador • couple • us
10
Clean and comfortable accomodations near downtown, a block from the lagoon
Pros:

Excellent location, clean rooms, super friendly staff and great value, what else can you ask for?

2026-03-24 • via Nuitee
A
Amelia • couple • gb
9
2026-03-23 • via Nuitee
E
Elodie • family_with_children • fr
8
Pros:

Super emplacement et de la place pour garer la voiture devant
Les chambres sont comme des petits appartements où il y a tout. Il y a clim , micro-onde, frigo.
Top pour deux nuits à Bacalar

2026-03-21 • via Nuitee
J
Jorge Gabriel • family_with_children • mx
10
Pros:

El trato de Guzmán muy amable en todo momento

Cons:

El internet

2026-02-14 • via Nuitee
G
Grzegorz • couple • fr
5
2026-01-17 • via Nuitee
M
Mirko • couple • it
7
Consigliato nonostante l’imprevisti. 10 minuti dal centro in bici
Pros:

La camera che avevo prenotato alla fine era bella, ampia, pulita e accogliente. Il ragazzo della reception è stato gentile e premuroso nonostante le difficoltà incontrate e ha rimediato agli imprevisti.

Cons:

La prima notte che siamo arrivati non ci è stata data la camera che avevo prenotato perché era ancora occupata. Ci è stata data una camera provvisoria che era palesemente non finita. In più quella sera ero stato male e ho trovato la doccia fredda (e il problema non è stato risolto) in più avevo chiesto l’asciugacapelli ma mi è stato risposto che lo avevano altri clienti. Ho chiesto di farmi cambiare le lenzuola perché erano macchiate e questo è stato fatto. Le bici fornite non sono utilizzabili perché non si può alzare il sellino e in più sono arrugginite e vecchie.

2026-01-11 • via Nuitee