Hotel Casa Ariana

Hotels
8.5 (93 reviews)
Calle 10 entre 3 y 5, 57, Magisterial, 77930 Bacalar, Q.R. COLONIA MAGISTERIAL , Bacalar , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Tour desk
Currency exchange
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facility
Cons:
Inadequate cleanliness
Room quality discrepancies

Categories

Cleanliness
7.14
Multiple mentions of dirtiness, including dust and unclean items in the room.
Service
9.61
The staff was consistently described as friendly and attentive.
Location
8.65
Good location, although some reviews mentioned it is a bit distant from the center.
Room Quality
7.6
Some rooms did not match the photos, with issues highlighted such as lack of hot water and maintenance.
Amenities
8.13
Amenities were generally okay, but specific negatives were mentioned about the bathroom situation.
Value for Money
8.59
The value could be perceived differently based on the room conditions.
Food and Beverage
9.14
No mentions of food issues, hence standard quality for this hotel tier.
Overall Experience
9.11
Mixed experiences, but overall decent given the strengths of the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:36

Property Description

Charming 2-Star Hotel in Bacalar

Scenic Sun Terrace: Enjoy stunning views and soak up the sun on our inviting terrace.

Comfortable Rooms: Relax in rooms featuring garden view patios, flat-screen TVs, and air conditioning for a cozy stay.

Convenient Amenities: Benefit from free WiFi, private parking, and a prime location near Chetumal International Airport.

Ready to experience a relaxing stay at Hotel Casa Ariana? Book now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.5
Based on 93 reviews
Cleanliness: 7.14
Service: 9.61
Location: 8.65
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
D
Daniel Andres • couple • ca
2
Cons:

Water pressure of the shower was too low to be usable.
Room lacking natural/ bulbs lighting.
Bedsheets with stains.
Lack of attention to detail such as mini fridge and TV unplugged upon arrival.

2026-03-26 • via Nuitee
S
Salvador • couple • us
10
Clean and comfortable accomodations near downtown, a block from the lagoon
Pros:

Excellent location, clean rooms, super friendly staff and great value, what else can you ask for?

2026-03-24 • via Nuitee
A
Amelia • couple • gb
9
2026-03-23 • via Nuitee
E
Elodie • family_with_children • fr
8
Pros:

Super emplacement et de la place pour garer la voiture devant
Les chambres sont comme des petits appartements où il y a tout. Il y a clim , micro-onde, frigo.
Top pour deux nuits à Bacalar

2026-03-21 • via Nuitee
J
Jorge Gabriel • family_with_children • mx
10
Pros:

El trato de Guzmán muy amable en todo momento

Cons:

El internet

2026-02-14 • via Nuitee
G
Grzegorz • couple • fr
5
2026-01-17 • via Nuitee
M
Mirko • couple • it
7
Consigliato nonostante l’imprevisti. 10 minuti dal centro in bici
Pros:

La camera che avevo prenotato alla fine era bella, ampia, pulita e accogliente. Il ragazzo della reception è stato gentile e premuroso nonostante le difficoltà incontrate e ha rimediato agli imprevisti.

Cons:

La prima notte che siamo arrivati non ci è stata data la camera che avevo prenotato perché era ancora occupata. Ci è stata data una camera provvisoria che era palesemente non finita. In più quella sera ero stato male e ho trovato la doccia fredda (e il problema non è stato risolto) in più avevo chiesto l’asciugacapelli ma mi è stato risposto che lo avevano altri clienti. Ho chiesto di farmi cambiare le lenzuola perché erano macchiate e questo è stato fatto. Le bici fornite non sono utilizzabili perché non si può alzare il sellino e in più sono arrugginite e vecchie.

2026-01-11 • via Nuitee
V
ValentMorningStar • family_with_children • mx
9
Pros:

La accesibilidad de los horarios

Cons:

No servía mucho la tv y el control fallaba o se le acababa rápido la batería

2026-01-06 • via Nuitee
G
Gime • extended_group • ar
5
Pros:

La habitación era amplia y tenía nevera

Cons:

No tuvimos agua caliente y no nos brindaron. Inguna solución nos bañamos con agua fría

2025-12-26 • via Nuitee
F
Fernando • couple • cr
9
muy tranquilo
Pros:

Habitación muy amplia, tiene un área común interna muy bonita.

Cons:

La ubicación está un poco distante de centro, el estacionamiento fuera del hotel me pareció inseguro.

2025-12-24 • via Nuitee
O
Ornella • family_with_children • it
8
2025-12-19 • via Nuitee
I
Imelda Hernandez Pintado • family_with_children • mx
9
Pros:

El joven que atiende muy amable , siempre al pendiente de lo que pudiera faltarnos . Muy cerca del centro

2025-12-09 • via Nuitee
R
Raymundo • family_with_children • mx
10
Pros:

Todo excelente ✓

2025-12-07 • via Nuitee
J
Janice • couple • us
7
Good enough place to lay your head down
Pros:

It was terrible, but it wasn’t great either. It was good enough especially compared to some other places I have seen. The bathroom situation is very interesting. It’s all open and the shower water goes everywhere. To me, it cost more than what it was worth. The front desk gentleman was very kind!

Cons:

The ceiling fan was very sketchy and full of dust. The “kitchen” sink was very dirty.

2025-11-15 • via Nuitee
C
Claudia • solo_traveller • mx
10
Pros:

La amabilidad de la persona que te recibe. Siempre estuvo al pendiente de mis necesidades. El lugar siempre estaba limpio

2025-11-11 • via Nuitee
J
Jelle • couple • nl
9
2025-11-09 • via Nuitee
J
Jerome • couple • fr
10
2025-11-08 • via Nuitee
M
Millán • family_with_children • es
6
Cons:

Haría falta renovar las instalaciones

2025-08-01 • via Nuitee
M
Michael • family_with_children • at
6
Pros:

Personal war freundlich

Cons:

Zimmer sah überhaupt nicht so aus wie auf den Fotos

2025-07-31 • via Nuitee
S
sophie • family_with_children • fr
2
Mauvaise expérience
Pros:

La personne qui nous accueilli était aimable.

Cons:

Les photos correspondent au couloir de l'entrée. Nous avons trouvé une chambre qui ne correspondaient ni aux photos ni à nos attentes. La note de 8,5 n'est pas appropriée. Il y a avait des fourmis de partout, des traces jaunes sur les draps et des traces sur les matelas, le frigo non branché était en piteux état et rouillé, la climatisation était bruyante. Quelques élements de vaisselle mais en nombre impairs.
Nous aurions dû visiter la chambre avant de payer.

2025-07-22 • via Nuitee