Hilton Garden Inn Minneapolis Airport Mall of America

Hotels
•
Hilton Garden Inn
8 (1161 reviews)
1601 American Boulevard East , Bloomington , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Issues with cleanliness
Extra charges for amenities

Categories

Cleanliness
7.5
Generally clean, but issues with used dishes in hallways and dirty sheets reported.
Service
8
Staff is generally friendly, but there were complaints about front desk service.
Location
9
Conveniently located close to the airport and mall.
Room Quality
8
Rooms are clean but some guests reported issues with comfort and facilities.
Amenities
8
Good shuttle service and snacks available, but some amenities are paid.
Value for Money
8
Generally good value but some felt costs for parking and breakfast were too high.
Food and Beverage
7.5
Breakfast is not included and considered expensive compared to quality.
Overall Experience
8
Overall satisfactory stay with some inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:06

Property Description

Convenient Location
Located within walking distance of the Mall of America, Hilton Garden Inn Minneapolis Airport Mall of America offers easy access to shopping and entertainment. Explore nearby attractions like the Minnesota Zoo and Mystic Lake Casino.

Comfortable Accommodations
Each guestroom is equipped with free high-speed internet, a microwave, and a mini-refrigerator for your convenience. Enjoy a comfortable stay with all the amenities you need.

Delicious Dining Options
Start your day right with a made-to-order breakfast featuring a variety of fresh food, coffee, and juice. Indulge in a satisfying meal before heading out to explore the city.

Experience convenience, comfort, and great dining options at Hilton Garden Inn Minneapolis Airport Mall of America. Book your stay now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The hotel's shuttle runs from 07:00 to 23:00 daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 1161 reviews
Cleanliness: 7.5
Service: 8
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
L
Latesha • couple • us
1
Won’t be back
Cons:

Hallways smelled terrible. Gave me a room that smelled like cigarettes after they said they double checked to make sure it was clean. Room had adjoining doors to strangers.

2026-07-17 • via Nuitee
T
TAMMY • solo_traveller • us
10
2026-07-15 • via Nuitee
D
D1578BTamyp • Family
10
Great comfortable place!
Pros:

As a rewards member our stay was great here. Clean and close to everything. We travel with young kids so having a quiet clean place is a must(clean freak here). The pool area was hot and the pool temperature was great for them. The beds were comfortable. My only dislikes is they charge for parking 🙄 and the room temperature could have been cooler at night. Another suggestion would be bigger garbage cans, napkins, and maybe some plates around somewhere. We will be back :)

2026-07-08 • via Tripadvisor
J
Jacqueline • couple • us
8
2026-07-07 • via Nuitee
A
Alfonso • extended_group • us
8
Pros:

Location and clean bedrooms.

Cons:

There are no Black Out Shutters, and the light was bright that does not allow me to rest. as I use to.

2026-07-07 • via Nuitee
T
Trail31536130878 • Family
2
Terrible customer service do not stay here
Pros:

I will never be staying at a Hilton again because of the outrageous lack of customer service at this hotel. The “park and fly” package is a joke, as they don’t tell you the free “24/7” shuttle is first come first serve, so we got to the hotel to be told it was totally booked. They refused to give us a refund. Claimed they couldn’t get a hold of the manager. They told me they would give me bonus points on my account, that never happened. I emailed the manager PERSONALLY twice and she never even bothered to respond. I will tell everyone I know not to stay at this hotel.

2026-07-06 • via Tripadvisor
R
Raul • couple • us
10
2026-07-06 • via Nuitee
S
Shirley • solo_traveller • us
8
THANK YOU
Pros:

Our room was nice and clean. Very comfortable. Front desk was attentative to any needs we had. Very nice hotel stay.

Cons:

$15 per night parking for hotel guests in an uncovered, unsecured, regular outdoor parking lot. Depending on which Hilton link is clicked, that charge is either not mentioned or misconstrued. There's a Hilton link that offers "covered" parking for a price(at the location we were at), but there's no parking garage. Please make sure ALL your links are consistent when it comes to extras.

2026-07-06 • via Nuitee
A
Ashley • couple • us
1
Horrible, we left a day early
Pros:

The location

Cons:

The floors were so dirty, beds were uncomfortable, we asked for an extra blanket they didn’t have any to give us, pillows were so uncomfortable, the room was so hot and AC did not work well, there was balerly any water coming out of the shower head, no hot tub, we couldn’t use the pool because there were 20 rude guys in there and we complained to the front desk and they did nothing about it, we had to pay for parking and they had no complementary breakfast to offer. WOULD NOT STAY HERE AGAIN WILL BE SPENDING THE EXTRA MONEY TO STAY ELSEWHERE!

2026-07-06 • via Nuitee
X
Xuan • solo_traveller • ca
5
Pros:

Staff are friendly

Cons:

The bed wasn't clen

2026-07-05 • via Nuitee
J
Janet • couple • us
9
2026-07-01 • via Nuitee
A
Alexis • couple • us
8
2026-06-26 • via Nuitee
N
Nicolas • couple • ch
8
Bon hôtel près du Mall of America
Pros:

Bon rapport qualité prix, avec shittle pour le mall of America et l aéroport.

Cons:

Rien

2026-06-26 • via Nuitee
F
F6831KFcraigf • Family
2
Reservation canceled for no reason and no assistance provided
Pros:

My wife has been a Hilton Honors member for some time. Our typical experience has been good. However, at this location they canceled our reservation prior to our arrival. After a day of travel we arrived and were told that our reservation had been canceled and the room given to a walkin. That wasn't bad enough, but when asked for options, the desk attendant basically said it wasn't his problem. This was absolutely the worst experience ever had at a hotel in my years of travel.

2026-06-25 • via Tripadvisor
S
Swacina • solo_traveller • es
10
Great airport shuttle, super helpful staff, beautiful hotel.
Pros:

airport shuttle!

2026-06-23 • via Nuitee
H
heatherlY9001VU • Solo travel
10
Iesha is the best!
Pros:

After an awful experience at a different hotel, I contacted HGI because I had never had issues at HGI. Iesha was an Angel! She went above and beyond to calm me down after checking into a different hotel that there was no way I could stay at due to unsanitary conditions. She sent her shuttle driver to pick me up at the other hotel! I was so appreciative. Iesha continued to make me feel welcome and even called to check on me after I got to my room.
Literally saved my night!

2026-06-20 • via Tripadvisor
C
Corinne • couple • us
10
Good location
Pros:

Location

Cons:

?

2026-06-20 • via Nuitee
J
Jenny • family_with_children • us
7
2026-06-19 • via Nuitee
B
Brandy • couple • us
7
Probably will not stay again
Pros:

Perfect location

Cons:

Had to pay for parking and breakfast wasn’t free

2026-06-14 • via Nuitee
C
CONOR • family_with_children • us
8
ok
Pros:

Close to airport

Cons:

I would of prefered a lower floor room and the $15 parking fee is excessive

2026-06-14 • via Nuitee