Toby's Resort

Hotels
8 (1670 reviews)
1 Kent Avenue, PO Box 467 , Montego Bay , jm

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable stay
Cons:
Cleanliness issues
Limited amenities
Room condition discrepancies

Categories

Cleanliness
7.08
Many reviews highlighted cleanliness issues.
Service
9.05
Staff described as friendly and welcoming in multiple reviews.
Location
8.59
Great proximity to the beach and airport.
Room Quality
7.54
Some rooms were comfortable, but issues with bed size were noted.
Amenities
7.07
Limited amenities were commented upon, but some enjoyed the pool.
Value for Money
8.53
Good value for money mentioned in various reviews despite some concerns.
Food and Beverage
8.08
Food was generally praised, though some found it a bit pricey.
Overall Experience
8.05
Overall good experience despite some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:13

Property Description

Luxurious Rooms with Private Balconies:
Indulge in the stunning poolside or garden views from the comfort of your own private balcony at Toby’s Resort. The spacious and air-conditioned rooms provide the perfect retreat after a day of exploring the nearby beaches and attractions.

Refreshing Outdoor Salt Water Pools:
Take a dip in not just one, but two outdoor salt water pools - the Water Fall Pool and The Baha Pool. Relax and unwind in the crystal-clear waters while soaking up the Jamaican sun. Don't forget to grab a refreshing drink from one of the two on-site bars.

Dining and Convenience:
Satisfy your taste buds with a mix of local and international cuisines at Toby’s Good Eats Restaurant. And stay connected with complimentary Wi-Fi available in the restaurant. With the Sangster International Airport just a stone's throw away, and popular beaches and attractions nearby, Toby’s Resort offers the perfect blend of convenience and luxury.

Book your stay at Toby’s Resort now and experience the best of Montego Bay!

Important information:

Upon check-in photo identification and a credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MBJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8
Based on 1670 reviews
Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.54
Amenities: 7.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.05
T
Thiago Christóforo couple br
8
Próximo ao aeroporto e umas das principas praias de Montego Bay.
Pros:

Camas confortáveis, quartos espaçosos e uma boa piscina.

2026-04-03 via Nuitee
M
Monique family_with_children us
10
2026-04-02 via Nuitee
P
passley family_with_children gb
9
Pros:

Nice and clean with great facilities comfortable too.

2026-04-02 via Nuitee
K
Kristen extended_group us
6
Good location and value but the staff need lessons in hospitality
Pros:

Good location near airport, Doctor Cave beach, and some restaurants.
Maid service did a great job cleaning each day.
Jamaican rum punch alcoholic drinks were only $6 USD (in late March 2026) which we found to be a good price.
Room was comfortable.
Room had been renovated and grounds were generally kept up which was nice.

Cons:

* Biggest complaint, which set the tone negatively for the entire four-night stay, was the rude staff upon check-in. Did not get names but two Jamaican women were very insolent and rude for absolutely no reason. They gave an extremely obvious haughty attitude toward us out of the blue with no provocation. I had read online that this was a fairly common Jamaican thing in, ironically, service industries especially with women but very disappointing to see it immediately upon arrival from the airport and checking into Toby's Resort. It soured our whole stay. It wasn't just a one-off as a few days into our stay we went to the lobby to ask a few general questions and again were met with a haughty, insolent, and rude attitude from the female desk clerk.

* We did not like that the "Waterfall Pool" had no waterfall. It was not working and was an ugly eyesore. Fix it or change the name maybe?

* Booking.com says airport shuttle is included but it is not. We were told this quite rudely and aggressively by a desk clerk.

* The food in the Toby's restaurant was good (not great) but we found it expensive for what it was.

* The staff in general acted like they hated their jobs and couldn't be bothered by the annoying tourists. The vibe from the staff was depressing and downcast. This goes for front desk/lobby staff to parking/security guards to maids, maintenance and grounds workers, to restaurant and bar staff. The resort itself, grounds, room, and location were fine but the staff made us not want to return. We felt like we were an imposition and nuisance to them which was really unfortunate. We would not stay here again solely due to bad vibes from various staff members throughout our stay. (For comparison, we stayed at three other accommodations in Jamaica and the staffs were all very welcoming and excellent.

2026-03-31 via Nuitee
R
Ronny couple ch
6
2026-03-29 via Nuitee
N
Natalie family_with_children gb
4
Perfect location for the airport but would not stay here for any other reason
Pros:

Location was convenient for the airport

Cons:

The staff were not personable and had a attitude.

2026-03-27 via Nuitee
D
Dathi couple is
4
2026-03-27 via Nuitee
J
Jacob couple de
5
2026-03-25 via Nuitee
J
James couple us
8
Close to the airport oasis.
Pros:

We have been coming to Toby’s for many years and love the location and excellent staff. The on site restaurant is good and there is a wonderful pool. The deluxe rooms are quite comfortable.

Cons:

The price of a room has increased but what has not?

2026-03-25 via Nuitee
S
Susan solo_traveller ca
9
2026-03-24 via Nuitee
W
Wale family_with_children gb
9
Tobys resort
Pros:

Loved the authenticity, real jamaica. Food, staff and the pool. All great. Steyed an extra night to fully discover mobay.

Cons:

The peacock/cat noise at night.lol

2026-03-24 via Nuitee
C
Corine solo_traveller ca
7
Our stay was good.
Pros:

Close to everything.

Cons:

Waitress at the restaurant in the morning wasn’t very friendly. Everything else was good.

2026-03-23 via Nuitee
J
Jason couple jm
8
2026-03-23 via Nuitee
K
Kellen couple br
8
Bem agradável.
Pros:

Achei a localização bem agradável, próximo ao aeroporto e ao centro de Montego Bay. Nós chegamos cedo para o checkin e primeiramente não fomos bem recepcionados. Mas logo, uma recepcionista nos atendeu super bem, almoçamos no restaurante próprio da acomodação e assim que o quarto ficou pronto vieram nos avisar.

Cons:

O primeiro impacto com uma das recepcionistas nos desanimou, mas logo fomos super bem atendidos.

2026-03-22 via Nuitee
K
Kellen couple br
8
Estadia boa para poucos dias.
Pros:

Nos hospedamos na chegada a Jamaica e nos últimos dias, achei a recepção ótima, foi melhor que quando chegamos. Localização central, mas ambiente calmo.

Cons:

Pegamos um quarto superior sem frigobar, o que não achei tão conveniente.

2026-03-22 via Nuitee
T
Theres couple ch
8
2026-03-21 via Nuitee
S
sebitastian solo_traveller cl
10
2026-03-21 via Nuitee
A
Anna solo_traveller gb
10
This our 4th time at this resort. Great location , good facilities, very nice food and great staff. Big thank you to Mic
Pros:

I luv the location. The room was huge very clean with a big comfortable bed. Showers were very hot and lovely soft towels. The room was clean every day. The meals were tasty , good variety and great value for money

Cons:

We booked last minute and had a standard room, no fridge

2026-03-20 via Nuitee
I
Iain family_with_children gb
9
Pros:

Very basic, but great staff and the restaurant had some of the best food in the area when compared to local restaurants, walking distance away.

Cons:

Local area there isn't so much going on, restaurants were scarce and some closed down, one beach, which is lovely but you need to pay per head for entry, additional costs for loungers, umbrellas etc.

2026-03-19 via Nuitee
G
Guvernor Shyne couple gb
8
I'll be going back.
Pros:

Everything

Cons:

Nothing.

2026-03-19 via Nuitee