Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Hotels
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Embassy Suites Hotels
8 (616 reviews)
4350 PGA Boulevard , Palm Beach Gardens , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Polite staff
Great food
Cons:
Cleanliness issues
Parking confusion

Categories

Cleanliness
6.75
Room had fries underneath the sofa and an extra blanket that smelled musty.
Service
9.25
The staff was very polite and nice even though there were issues.
Location
8.75
Great locations for restaurants and shopping, but parking was confusing.
Room Quality
7.25
The first room had issues with AC and a non-working toilet.
Amenities
8.25
Nice amenities available, but parking was not free.
Value for Money
7.25
Charged more than expected; value diminished by issues.
Food and Beverage
8.25
Great made-to-order omelet, but chef could be unfriendly.
Overall Experience
8.25
Lovely property but service issues might deter return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:49

Property Description

Luxurious All-Suite Hotel with Outstanding Amenities

Spacious Suites with Modern Amenities: Each suite at the Embassy Suites Palm Beach Gardens - PGA Boulevard features 2 flat-screen TVs, a refrigerator, microwave, and coffee machine, ensuring a comfortable stay for guests.

Delicious Dining Options: Start your day with a cooked breakfast, unwind at the Manager's Evening Reception, and dine at the Atrium Grille for lunch and dinner. Room service is also available for a cozy night in.

Wellness and Relaxation: Stay active at the modern fitness center, unwind in the sauna, or take a refreshing dip in the outdoor swimming pool and hot tub. Free WiFi is also available throughout the hotel.

Experience luxury and convenience at Embassy Suites Palm Beach Gardens - PGA Boulevard. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 24.99 per day.

Location

Guest Reviews

8
Based on 616 reviews
Cleanliness: 6.75
Service: 9.25
Location: 8.75
Room Quality: 7.25
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 8.25
S
staceymN4089BV • Couples
10
Great stay
Pros:

Very friendly staff. Clean rooms

2026-06-17 • via Tripadvisor
P
Peterson • couple • us
1
2026-06-12 • via Nuitee
D
Dayana • solo_traveller • us
5
2026-06-05 • via Nuitee
O
Ochoa • solo_traveller • us
10
2026-06-03 • via Nuitee
L
Lewis • solo_traveller • us
8
Great.
Pros:

Great one night stay for convention - always love Embassy Suites.

Cons:

Bed was a little stiff, but good comfort in room.

2026-05-31 • via Nuitee
L
Lindsey • couple • us
8
2026-05-30 • via Nuitee
E
Evangela • solo_traveller • us
10
Great stay
Pros:

Everything was amazing. From the entrance to guest services, to my room and the facility in general.

Cons:

N/A

2026-05-29 • via Nuitee
R
Robert • family_with_children • us
8
Good stay with caveats
Pros:

Breakfast was excellent with made to order omelets and eggs.

Cons:

Humid room

2026-05-26 • via Nuitee
S
Sejal • couple • us
8
2026-05-25 • via Nuitee
C
chrisfD6082IV • Family
2
Horrible experience
Pros:

The breakfast is horrible. Dry food, the staff takes forever to refill each station, the bartender makes sure to point out that he only gets paid from tips, the food attendant for breakfast sits on her phone and stands at tables for 15 minutes just talking, they clean up tables and start breaking down 10+ minutes in advance yet the hotel still wants all our money. Very poor service and bad experience

2026-05-23 • via Tripadvisor
N
naufrage123 • Couples • Ocala, Florida
10
Our go to accommodation in PBG
Pros:

Business takes us to PBG every seven weeks. This property is our go to accommodation. Check in is always welcoming, hospitable. Our Hilton Honors status is always recognized. Rooms always clean and fresh. Public areas are comfortable. The location is great. In a city offering many accommodation choices, this one is a standout!

2026-05-12 • via Tripadvisor
S
stephanyej2026 • Family
4
Great Restaurant Staff, but Serious Service and Housekeeping Concerns
Pros:

The highlights of our stay were Chef Kenny during breakfast and the bartender at the evening reception, both of whom provided exceptional service and truly enhanced our experience.
Unfortunately, several operational issues significantly impacted the overall stay. Accessing the pool amenities was unnecessarily frustrating because guests were required to wait in line at the front desk to obtain and return towels. The process was inefficient, especially since only one staff member was handling towel distribution while simultaneously managing guest check-ins and other front desk responsibilities.
On checkout day, we visited the spa hoping for a relaxing and therapeutic experience, only to discover that the hot tub jets were not functioning properly, which was very disappointing.
The most troubling experience occurred prior to checkout. After bringing our luggage downstairs, housekeeping entered our room before we had officially checked out and discarded my personal thermos and high-end water bottle. When I questioned why the room had been entered and my belongings removed before checkout, I was told, “We just do that,” and informed the items had already been sent to the trash. I requested that the items be retrieved and returned. Additionally, the room soap had not been replenished during the stay, requiring me to use my own supplies.
While there were some standout employees who provided excellent hospitality, the operational and housekeeping issues negatively affected what should have been a relaxing experience.

2026-05-09 • via Tripadvisor
T
Tgbur • solo_traveller • us
4
Disappointed this stay.
Pros:

We have stayed there a number of times and always have had a good stay, beautiful lobby, and good breakfast.

Cons:

Unfortunately, we were in room 414, and the bathroom door stuck badly. When I reported it to the young man at the desk upon check out, I got the impression he didn't care and just wanted me to leave.. Also, before I checked out the last day, I was in the room in the bathroom when one of you staff walked in our room without knocking. I could understand that if I had already checked out, but I hadn't. It was very embarrassing.

2026-05-09 • via Nuitee
M
Maria • solo_traveller • us
10
Pros:

Great breakfast.

2026-05-08 • via Nuitee
D
DiNozzoCH • solo_traveller • ch
6
Pas terrible
Pros:

Le personnel a été réactif suite à notre signalement et nous a immédiatement proposé un changement de chambre. Nous avons ainsi été relogés dans une chambre plus grande, avec une suite globalement agréable. L’effort est à saluer.

Cons:

L’expérience débute très mal avec une première chambre envahie de fourmis dans la salle de bain, et pas quelques-unes… des centaines de fourmis. Une situation tout simplement inacceptable pour un établissement de ce standing.
La seconde chambre, bien que plus spacieuse, présentait également des problèmes de propreté, notamment un sol clairement sale. La salle de bain, quant à elle, est extrêmement petite.
Les installations extérieures ne sont pas à la hauteur : piscine en mauvais état, équipements abîmés et mobilier de détente sale.
En résumé, malgré la réactivité du personnel, le niveau général de propreté et d’entretien n’est absolument pas digne d’un hôtel quatre étoiles.

2026-04-21 • via Nuitee
H
Henk • couple • za
9
2026-04-14 • via Nuitee
K
Kelsey • couple • us
6
Convenient, nice rooms
Pros:

Convenient location with a nice breakfast included and suite

Cons:

A bit run down outside of the room itself. No hand soap or ironing board which we had to request and took some time. But the room itself was very spacious and great to have a big couch and separate living room.

2026-04-14 • via Nuitee
R
Raymond • extended_group • ca
3
I like to hear from you
Pros:

Location grea
Breakfast poor

Cons:

Service very bad . I booked double bed since I am staying with my brother they said they don’t have any more double bed instead they have king bed with sofa bed , I asked for prepared the since they have my
Tonany sheet in the closet just unclean pillow the answer yes we will do it . No one show up in that night, next morning I ask same thing answer yes no problem . After long day golfing we came at 8:00 pm I was shocked the king bed was same they don’t do sheet as well the sofa kept it with out sheets, for sure that’s me making me uncomfortable at all when I book with embassy suites my expiation at least like a hotel not a motel , other shampoo bottle was empty empty , shower floor tile s was loose and unsafe, I went to reception ask them you didn’t have fix the sheets there answer was maybe you left the sing do not disturb on the door l told him I take out and in morning after we left the room , we stay 4 nights never done the sheets at all and we to sleep in the same brother we are both over sixty , in the hall was a plate and two champagne glass from Saturday night till Monday morning in floor no one picked them. Up , it’s shame shame shame

2026-04-04 • via Nuitee
R
Rahil • couple • ca
2
Renovate the place, train you staff as the unattended…
Pros:

Lobby but again carpet and seats were dirty

Cons:

Staff were not cooperating, they kind of have an attitude…negative vibes all over

2026-03-31 • via Nuitee
F
Felicia • solo_traveller • us
10
2026-03-23 • via Nuitee