Best Western Plus Hotel Plaza

Hotels
•
Best Western Plus
8 (1609 reviews)
Piazza Principe Umberto 23 , Naples , it

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Variety at breakfast
Cons:
Noise from outside
Small showers
Air conditioning issues
Surrounding area concerns

Categories

Cleanliness
7.25
Several reviews highlighted cleanliness positively, but concerns about the surrounding area affected the score.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Convenient location near transport with good views, despite some noise concerns.
Room Quality
7.75
Rooms generally well received, though some mentioned issues with small showers.
Amenities
7.75
Good amenities noted, but some guests expressed disappointment regarding the air conditioning.
Value for Money
7.75
Overall perceived as good value for the services provided.
Food and Beverage
8.25
Breakfast was frequently praised in several reviews.
Overall Experience
7.75
Overall positive experiences reported, though some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:15

Property Description

Modern Amenities and Free Wi-Fi
The Best Western Hotel Plaza, located just 200 metres from Central Station, boasts a range of modern amenities and complimentary Wi-Fi throughout the property.

Rooftop Terrace Breakfast
Start your day right with a generous breakfast buffet served on the rooftop terrace, offering a picturesque view of Castel Sant' Elmo and Certosa San Martino.

Convenient Location and Shuttle Services
Benefit from the hotel's strategic location near the Metro and Circumvesuviana trains, with shuttle services available to the port of Naples and Capodichino Airport for your convenience.

Experience comfort, convenience, and exceptional service at Best Western Hotel Plaza. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8
Based on 1609 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
B
Blowers • couple • gb
7
Close to the train station and really great staff. Hotel located on a square and felt a little unsafe at night. There wa
Pros:

Nice staff very clean with a comfortable bed. Breakfast was a bargain at €10

Cons:

The area felt a little unsafe at night

2026-07-10 • via Nuitee
R
Reinhold • extended_group • de
9
Top Hotel
Pros:

Sehr Sauber sehr Freundlich Topp Frühstück alles in allem sehr schön

Cons:

Alles okay

2026-07-10 • via Nuitee
A
Amanda • family_with_children • au
3
Won’t stay again, poor hospitality
Pros:

The room itself was comfortable and relatively clean and modern, with a few bits of wear and tear. The terrace view was into the neighbouring apartments which was quite sad.

Cons:

The receptionist older man was incredibly gruff and rude to us and made us want to leave immediately. I’ve never had a more unwelcome experience at any hotel across the world. Breakfast was very average for 10€ pp. The hotel is close to the station but unfortunately that also means it is in a poor area and feels quite unsafe. The building works made it difficult to find the entrance and having building materials hanging overhead at the entrance is also unsafe.

2026-07-10 • via Nuitee
G
Gian Francesco • solo_traveller • it
10
2026-07-09 • via Nuitee
N
nancy • family_with_children • fr
8
2026-07-08 • via Nuitee
D
Daniele • solo_traveller • it
7
2026-07-07 • via Nuitee
G
Guy • solo_traveller • im
7
2026-07-07 • via Nuitee
G
Gary • solo_traveller • ie
5
2026-07-06 • via Nuitee
X
Xiaozhong • extended_group • cz
9
Pros:

good

2026-07-05 • via Nuitee
N
NEIL • solo_traveller • za
6
LOCATION POOR AND HOTEL OVER-PRICED FOR WHAT WAS OFFERED EG NO BAR
Pros:

The room was clean, spacious and tidy

Cons:

Location - difficult to locate and not what was described on Booking.com. Distance from station+/- 1km more than stated and no restaurants etc. within 700mts.

2026-07-03 • via Nuitee
E
Eszter • family_with_children • hu
10
2026-07-03 • via Nuitee
G
Graziano • extended_group • it
9
2026-07-02 • via Nuitee
P
Paolo • family_with_children • it
7
Bene ma non benissimo. Il quartiere (stazione) un po’ troppo degradato
Pros:

Comodità con stazione treni. Colazione ottima. Staff cordiale.

Cons:

Il quartiere è sporco e mal frequentato, non molto adatto a famiglie.

2026-07-01 • via Nuitee
J
JAMES • couple • ie
8
Good hotel
2026-07-01 • via Nuitee
D
Diego • couple • ar
8
2026-06-30 • via Nuitee
B
Broman • solo_traveller • se
8
2026-06-30 • via Nuitee
Z
Zhu • couple • us
10
2026-06-30 • via Nuitee
J
Josephine • solo_traveller • us
7
The room and bed were comfortable and secure.
Pros:

The breakfast was just ok. The coffee was not good

Cons:

The WiFi network described in the Welcome info was not listed and there was no password given. When I called the front desk I was just told "is in the welcome info."

2026-06-30 • via Nuitee
A
Anjaly Mary • couple • nz
1
2026-06-29 • via Nuitee
J
JIE • couple • it
7
2026-06-29 • via Nuitee