Best Western Plus Hotel Plaza

Hotels
•
Best Western Plus
8.1 (1599 reviews)
Piazza Principe Umberto 23 , Naples , IT
+39 081 563 6168

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
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Review Highlights

Pros:
Very comfortable beds and pillows
Excellent breakfast / rooftop breakfast area
Clean, modern rooms and bathrooms
Close to Napoli Centrale (very convenient)
Helpful and friendly staff (in many reports)
Good amenities: AC, fridge, balcony
Cons:
Neighborhood described as sketchy/unsafe by several guests
Some rooms and showers are small
Thin walls / noise heard between rooms
Limited bar service—couldn't buy wine
A few staff perceived as less friendly

Categories

Cleanliness
8.6
Rooms repeatedly described as clean and comfortable; guests praise room and bathroom cleanliness.
Service
8.3
Staff generally described as friendly and helpful, though a few guests noted staff could be friendlier at times.
Location
7
Very close to the train station (convenient) but repeatedly called sketchy/unsafe by multiple guests.
Room Quality
8.2
Beds and pillows highly praised and rooms described as modern; several mentions of small rooms or small showers.
Amenities
8.4
Facilities noted positively (rooftop breakfast area, AC, fridge, balcony, modern bathroom features).
Value for Money
7.5
Mixed opinions on value; one guest explicitly called it overpriced while others felt services matched expectations.
Food and Beverage
8.4
Breakfast repeatedly praised as very good; one complaint about limited bar service (couldn't buy a glass of wine).
Overall Experience
8.4
Generally positive overall — many recommend and call it a pleasant surprise, with proximity to transport a major plus despite neighborhood concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Modern Amenities and Free Wi-Fi
The Best Western Hotel Plaza, located just 200 metres from Central Station, boasts a range of modern amenities and complimentary Wi-Fi throughout the property.

Rooftop Terrace Breakfast
Start your day right with a generous breakfast buffet served on the rooftop terrace, offering a picturesque view of Castel Sant' Elmo and Certosa San Martino.

Convenient Location and Shuttle Services
Benefit from the hotel's strategic location near the Metro and Circumvesuviana trains, with shuttle services available to the port of Naples and Capodichino Airport for your convenience.

Experience comfort, convenience, and exceptional service at Best Western Hotel Plaza. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8.1
Based on 1599 reviews
Cleanliness: 8.6
Service: 8.3
Location: 7
Room Quality: 8.2
Amenities: 8.4
Value for Money: 7.5
Food and Beverage: 8.4
Overall Experience: 8.4
D
Dorin • solo_traveller • ro
10
2026-10-29 • via Nuitee
T
Tim Cooper • couple • gb
7
This accommodation served the purpose of staying in Naples so that we could visit the classic sites.
Pros:

The bed was very large and comfortable! It was an oasis of calm in a busy city.

Cons:

Staff could have been friendlier. You couldn't buy a glass of wine in the bar!

2026-10-29 • via Nuitee
F
Franck • couple • fr
7
Au final, un bon séjour d'une semaine dans cet hôtel à proximité du centre historique de Naples
Pros:

Amabilité des personnels, tant pour ceux de la réception que ceux du petit déjeuner.
Chambre correcte avec réfrigérateur.
Petit déjeuner correct.

Cons:

Stopper l'avertisseur sonore de l'ascenseur durant la nuit. Entendre le Ding Dong à chaque arrivée de l'ascenseur est vraiment pénible !!!
Plein d'hôtel applique ce mode d'arrêt de l'avertisseur sonore permettant de passer une bien meilleure nuit.

2026-10-27 • via Nuitee
D
Dorota • family_with_children • pl
8
2026-10-25 • via Nuitee
A
andrea • extended_group • nl
9
2026-10-25 • via Nuitee
L
Luis • solo_traveller • co
8
Pros:

Muy buen desayuno y la ubicación a pocas cuadras de Napoli Centrale. Para algunas personas puede ser una zona un poco sketchy pero a mí me pareció práctica, cómoda y segura dentro de lo que esperaba.

Las almohadas son lo mejor, y la habitación tiene buen diseño. La vista desde la terraza está linda, y el persona me ayudó en todo lo que necesité. Me gustó que la habitación tenía balcón y ventanas a prueba de ruido.

Cons:

La ducha es muy pequeña.

2026-10-22 • via Nuitee
P
Péter • couple • hu
7
elfogadható,de ár érték arányban drága
Pros:

A reggeli kiváló

Cons:

A falak vékonyak,minden áthallatszik,a környék szemetes,forgalmas,

2026-10-22 • via Nuitee
M
Moira • family_with_children • ie
8
Good hotel. Area mot good
Pros:

Lovely hotel. Staff nnice. But location not safe.

Cons:

The hotel is nice , but the area is not nice.

2026-10-21 • via Nuitee
R
roseline • solo_traveller • ie
8
2026-10-21 • via Nuitee
M
Michał • family_with_children • pl
9
2026-10-20 • via Nuitee
J
Jean-Daniel • extended_group • ch
7
Pros:

Petit déjeuner au 5eme jolie vue sur les toits

Cons:

Chambre petite

2026-10-20 • via Nuitee
I
Ignacio • family_with_children • ar
9
Viva Napoles.
Pros:

El desayuno fue genial, la habitacion para ser para 4 de muy buen tamaño y el baño me fascino.

Cons:

La ubicacion no es la mas linda, pero si queda super cerca de la terminal de trenes que era lo que buscaba.

2026-10-19 • via Nuitee
C
Christy • family_with_children • gb
7
2026-10-18 • via Nuitee
P
Paweł • extended_group • pl
9
2026-10-18 • via Nuitee
A
Arianna • solo_traveller • it
9
2026-10-17 • via Nuitee
E
Erik • couple • us
10
We very much appreciated our stay, the hotel, the staff, and proximity to the train station ( 5 minute walk) and airport
Pros:

A very pleasant surprise. Best bed and shower we had had in 6 weeks. Wonderful breakfast!

Cons:

Neighborhood is a bit sketchy but that’s typical for being near train station.

2026-10-17 • via Nuitee
K
kris241074 • solo_traveller • it
7
Viaggio di lavoro
Pros:

La struttura è nuova e ha la sala della colazione all'ultimo piano con vista. Il personale è tutto molto gentile e disponibile

Cons:

Stanza piccola e senza bidet

2026-10-16 • via Nuitee
L
Leah • solo_traveller • gb
7
Nice hotel in not a very nice area
Pros:

Clean hotel with nice facilities. Breakfast is great and included in the rate. Bed was comfortable and the room looked very modern/recently renovated.

Cons:

The neighbourhood in particular is not very appealing and made me feel unsafe as a solo female traveller

2026-10-16 • via Nuitee
A
Alessandro • couple • it
9
2026-10-14 • via Nuitee
S
SOFIA • solo_traveller • gr
6
Cons:

Τοποθεσία

2026-10-14 • via Nuitee