Best Western Plus Hotel Plaza

Hotels
•
Best Western Plus
8 (1667 reviews)
Piazza Principe Umberto 23 , Naples , it
+39 081 563 6168

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Variety at breakfast
Cons:
Noise from outside
Small showers
Air conditioning issues
Surrounding area concerns

Categories

Cleanliness
7.25
Several reviews highlighted cleanliness positively, but concerns about the surrounding area affected the score.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Convenient location near transport with good views, despite some noise concerns.
Room Quality
7.75
Rooms generally well received, though some mentioned issues with small showers.
Amenities
7.75
Good amenities noted, but some guests expressed disappointment regarding the air conditioning.
Value for Money
7.75
Overall perceived as good value for the services provided.
Food and Beverage
8.25
Breakfast was frequently praised in several reviews.
Overall Experience
7.75
Overall positive experiences reported, though some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:15

Property Description

Modern Amenities and Free Wi-Fi
The Best Western Hotel Plaza, located just 200 metres from Central Station, boasts a range of modern amenities and complimentary Wi-Fi throughout the property.

Rooftop Terrace Breakfast
Start your day right with a generous breakfast buffet served on the rooftop terrace, offering a picturesque view of Castel Sant' Elmo and Certosa San Martino.

Convenient Location and Shuttle Services
Benefit from the hotel's strategic location near the Metro and Circumvesuviana trains, with shuttle services available to the port of Naples and Capodichino Airport for your convenience.

Experience comfort, convenience, and exceptional service at Best Western Hotel Plaza. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8
Based on 1667 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
R
Rotem • solo_traveller • il
10
2026-08-27 • via Nuitee
S
Sara • family_with_children • gb
9
Great location. Clean and comfy stay.
Pros:

Fantastic location near the train station and able to walk everywhere.
Rooms were clean and comfortable.
Breakfast was great and had everything you would need. Well worth the money. They catered well for gluten free too and a great view over the city.

Cons:

Reception staff were helpful and answered all our questions and helped us with where to go but not very welcoming.

2026-08-25 • via Nuitee
L
laura • family_with_children • it
4
Breve
Pros:

Buon albergo ottima colazione

Cons:

Le camere vanno pulite subito non tardo pomeriggio poco personale

2026-08-24 • via Nuitee
Z
Zijiao • extended_group • cn
8
2026-08-24 • via Nuitee
D
delia • couple • it
7
Pros:

Il personale gentilissimo. Le camere e il hotel pulitissimo.

Cons:

La colazione - c'era un po' di tutto, ma non erano prodotti freschi. (Ho visto la stessa verdura, ormai appassita, 4 giorni di fila...)
La struttura era vicina alla stazione, ma la zona molto sporca e piena di gente strana..

2026-08-24 • via Nuitee
J
Johan • couple • be
4
goed maar jammer van Booking .com die ons niet hielp.
Cons:

de boeking was misleidend en we hebben 165 euro mogen opleggen omdat we met twee in een tweepersoonskamer sliepen en zo hadden geboekt.

2026-08-23 • via Nuitee
K
Kiedewicz • solo_traveller • pl
10
Pros:

Hotel jest znakomity, bardzo czysty, ma świetną lokalizację. Personel profesjonalny, pomocny. To nasz drugi pobyt w tym hotelu i nadal jesteśmy zachwyceni.

2026-08-22 • via Nuitee
T
Tibor • couple • at
8
2026-08-20 • via Nuitee
M
Mariangela • extended_group • it
8
2026-08-19 • via Nuitee
S
Simon • family_with_children • gb
10
2026-08-17 • via Nuitee
C
Caroline • couple • fr
8
Hôtel très agréable
Pros:

La propreté, l’insonorisation, la literie et le petit déjeuner

Cons:

L’emplacement : l’hôtel est situé près de la gare centrale mais le quartier n’est pas terrible

2026-08-16 • via Nuitee
N
Nuria • couple • es
9
2026-08-15 • via Nuitee
R
Rogelio • family_with_children • gb
8
2026-08-15 • via Nuitee
D
Devila • solo_traveller • gb
9
Pros:

Close to station so ease for airport and moving to other locations in Southern Italy

2026-08-15 • via Nuitee
R
Robert • couple • us
4
Inexpensive room but not worth the price!!
Pros:

Got into room a little early

Cons:

The area was like a third world country. It was not an area that you would feel safe in.

2026-08-12 • via Nuitee
D
Dennise • family_with_children • us
5
Wouldn’t stay again.
Pros:

N/A

Cons:

Front desk gentleman was rude durning arrival.

2026-08-12 • via Nuitee
K
Karolina • solo_traveller • pl
9
Pros:

Superb staff experience, very helpful and easy-going.

2026-08-10 • via Nuitee
C
Chernyak • couple • il
6
2026-08-10 • via Nuitee
F
Florentina • extended_group • ro
10
DE EXCEPTIE DAT FIIND FAPTUL CA NU AM RAMAS IN NAPOLI IN NICIO ZI DIN CELE IN CARE NE-AM ODIHNIT IN
Pros:

MIC DEJUN = DIVERS, GUSTOS, PROASPAT, AMPLASAMENTUL NU ESTE PERFECT, DAR S-A COMPENSAT CU ALTE AVANTAJE

2026-08-06 • via Nuitee
B
Britta • couple • de
7
2026-08-06 • via Nuitee