Best Western Plus Hotel Plaza

Hotels
•
Best Western Plus
8 (1667 reviews)
Piazza Principe Umberto 23 , Naples , IT
+39 081 563 6168

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Variety at breakfast
Cons:
Noise from outside
Small showers
Air conditioning issues
Surrounding area concerns

Categories

Cleanliness
7.25
Several reviews highlighted cleanliness positively, but concerns about the surrounding area affected the score.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Convenient location near transport with good views, despite some noise concerns.
Room Quality
7.75
Rooms generally well received, though some mentioned issues with small showers.
Amenities
7.75
Good amenities noted, but some guests expressed disappointment regarding the air conditioning.
Value for Money
7.75
Overall perceived as good value for the services provided.
Food and Beverage
8.25
Breakfast was frequently praised in several reviews.
Overall Experience
7.75
Overall positive experiences reported, though some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:15

Property Description

Modern Amenities and Free Wi-Fi
The Best Western Hotel Plaza, located just 200 metres from Central Station, boasts a range of modern amenities and complimentary Wi-Fi throughout the property.

Rooftop Terrace Breakfast
Start your day right with a generous breakfast buffet served on the rooftop terrace, offering a picturesque view of Castel Sant' Elmo and Certosa San Martino.

Convenient Location and Shuttle Services
Benefit from the hotel's strategic location near the Metro and Circumvesuviana trains, with shuttle services available to the port of Naples and Capodichino Airport for your convenience.

Experience comfort, convenience, and exceptional service at Best Western Hotel Plaza. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8
Based on 1667 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
G
Gabriele • solo_traveller • it
8
2026-09-19 • via Nuitee
R
Ryuta • solo_traveller • jp
6
2026-09-19 • via Nuitee
T
Teresa • couple • us
10
I would certainly recommend someone stay here
Pros:

I loved how close the hotel was to the train station and great restaurants. The hotel was very clean too.

2026-09-19 • via Nuitee
B
Blandine • couple • fr
7
2026-09-17 • via Nuitee
S
silvia • solo_traveller • ar
8
Muy cómodo, y la ubicación para nosotros fue fundamental la cercanía a la estación de trenes
Pros:

Las instalaciones

2026-09-16 • via Nuitee
M
Moon • solo_traveller • kr
9
2026-09-16 • via Nuitee
T
Taylor • couple • us
8
Pros:

Comfy beds, great location, air conditioning was great. The receptionists that we met were friendly and helpful. Felt safe and comfortable.

Cons:

We did not enjoy the bathroom set up as the door could not open all the way. The showers were small. Overall, no other major complaints.

2026-09-13 • via Nuitee
S
Simone • couple • br
10
Otimo
Pros:

Cafe manha no rooftop. Hotel clean moderno por dentro.

Cons:

Bem localizado a poucas quadras da parte comercio. Mas a praça dele vazia parece perigosa

2026-09-11 • via Nuitee
B
Begoña • extended_group • es
7
2026-09-11 • via Nuitee
G
Garcia • couple • us
6
2026-09-11 • via Nuitee
G
Gleydciane • family_with_children • ca
8
It is an OK place.
Pros:

Overall, the hotel has a nice structure, and the breakfast view is AMAZING!

Cons:

Staff are not very welcome. No parking at the hotel! The neighbourhood seems a bit dangerous.

2026-09-08 • via Nuitee
I
Igor • couple • gb
6
2026-09-08 • via Nuitee
M
Maksym • solo_traveller • ua
4
2026-09-07 • via Nuitee
O
Osuch • solo_traveller • pl
4
Nie polecam
Pros:

Położenie w okolicy dworca głównego i metra

Cons:

Kiepsko sprzątany śniadania to porażka chyba że ktoś uwielbia jajecznicę na okrągło,no i sama okolica a szczególnie szemrane towarzystw wkoło hotelu, fajerwerki o 24 bo migranci tam robią imprezy widać z resztą problem bo codziennie o 20 zjeżdża się sporo policji

2026-09-07 • via Nuitee
O
Olga • couple • sk
9
2026-09-06 • via Nuitee
M
Magdalena • family_with_children • at
7
Pros:

There is a horrible smell in the room.

2026-09-03 • via Nuitee
L
Lars • couple • se
8
2026-09-01 • via Nuitee
C
Cathy • couple • us
9
2026-08-31 • via Nuitee
A
Adrián • solo_traveller • sk
7
2026-08-30 • via Nuitee
R
Rotem • solo_traveller • il
10
2026-08-27 • via Nuitee