Best Western Plus Hotel Plaza

Hotels
•
Best Western Plus
8 (1576 reviews)
Piazza Principe Umberto 23 , Naples , it

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Variety at breakfast
Cons:
Noise from outside
Small showers
Air conditioning issues
Surrounding area concerns

Categories

Cleanliness
7.25
Several reviews highlighted cleanliness positively, but concerns about the surrounding area affected the score.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Convenient location near transport with good views, despite some noise concerns.
Room Quality
7.75
Rooms generally well received, though some mentioned issues with small showers.
Amenities
7.75
Good amenities noted, but some guests expressed disappointment regarding the air conditioning.
Value for Money
7.75
Overall perceived as good value for the services provided.
Food and Beverage
8.25
Breakfast was frequently praised in several reviews.
Overall Experience
7.75
Overall positive experiences reported, though some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:15

Property Description

Modern Amenities and Free Wi-Fi
The Best Western Hotel Plaza, located just 200 metres from Central Station, boasts a range of modern amenities and complimentary Wi-Fi throughout the property.

Rooftop Terrace Breakfast
Start your day right with a generous breakfast buffet served on the rooftop terrace, offering a picturesque view of Castel Sant' Elmo and Certosa San Martino.

Convenient Location and Shuttle Services
Benefit from the hotel's strategic location near the Metro and Circumvesuviana trains, with shuttle services available to the port of Naples and Capodichino Airport for your convenience.

Experience comfort, convenience, and exceptional service at Best Western Hotel Plaza. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8
Based on 1576 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
G
Gyovanna • family_with_children • pa
10
Pros:

Las instalaciones el desayuno la limpieza

Cons:

No fueron muy cooperadores cuando preguntamos si podíamos ir a Pompeya.

2026-06-20 • via Nuitee
M
Mark • couple • gb
6
Great hotel with wonderful bathroom but in horrible part of town.
Pros:

Great hotel in a horrible part of the of Naples.

Cons:

The location does not feel safe and the area is very dirty and rundown

2026-06-20 • via Nuitee
M
Mark • couple • gb
6
Great hotel in a rundown part of Naples.
Pros:

The rooms are very good quality with wonderful bathrooms. Great hotel, terrible location with not too friendly staff.

Cons:

The area of Naples is very dirty with many people making lots of noise all night.

2026-06-20 • via Nuitee
H
Haydn • couple • gb
9
Reassuring brand in a central city location.
Pros:

Central location convenient for rail travel. Very reassuring brand and service. Found a great restaurant locally.

Cons:

Scaffolding spoils appearance and first impression.

2026-06-19 • via Nuitee
P
Pablo • solo_traveller • pe
10
Comodidad
Pros:

La habitación muy cómoda y buen desayuno

2026-06-19 • via Nuitee
G
GABRIELLA CRISTINA • extended_group • br
10
Pros:

Chuveiro e café da manhã maravilhososssssssss amei

Cons:

Gostei de tudo

2026-06-17 • via Nuitee
B
Birgit • solo_traveller • at
9
Ideal für einen kurzen Aufenthalt
Pros:

Die Nähe zum Hauptbahnhof
Möglichkeit für Frühstück
Dachterasse
Nettes Personal
Größe Raum für eine Person mit Gepäck super

Cons:

Die Dusche war relativ eng

2026-06-15 • via Nuitee
N
Nikola • solo_traveller • hr
9
2026-06-15 • via Nuitee
H
Haydn • couple • gb
8
Central location with trusted brand but downside is overnight noise from outside
Pros:

Central location handy for train and bus terminals. Reliable brand with international reputation. Friendly reception and welcome. Great breakfast on top floor with views.

Cons:

There was scaffolding on hotel hence but off putting. 1st floor room was noisy from activity throughout the night.

2026-06-14 • via Nuitee
L
László • family_with_children • hu
8
Azt kaptam amit vártam.
Pros:

Tiszta szoba, jó, bőséges reggeli, közel van a tömegközlekedési járatokhoz.

Cons:

A környék közállapotáról a hotel nem tehet. Ha a kikötőtől északabbra megyünk, egész más világ van!

2026-06-13 • via Nuitee
P
Parmidas • couple • fi
8
Pros:

hyvä kattva aamiainen, hyvä sijainti,

Cons:

siisteys, huoneessa oli yllättävän paljon hyttysia

2026-06-13 • via Nuitee
S
SUMIN • couple • kr
8
2026-06-12 • via Nuitee
P
Piotr • family_with_children • pl
9
2026-06-11 • via Nuitee
J
Josefina • family_with_children • us
8
Pros:

What we like most was the terrace in the room, it was very comfortable and lovely.
And breakfast area was on the same floor.

Cons:

There was construction at the hotel entrance, making it look very unsightly, and we didn't know where to enter.

2026-06-10 • via Nuitee
K
Kayla • couple • us
10
Pros:

The staff was very nice and the property was very clean. Breakfast was wonderful!

2026-06-09 • via Nuitee
J
Jennifer • extended_group • se
6
2026-06-09 • via Nuitee
J
Julio • couple • us
4
Pros:

Nada

Cons:

No parece de 4 estrellas

2026-06-08 • via Nuitee
I
Ida • solo_traveller • hr
9
2026-06-08 • via Nuitee
F
Fabio • couple • de
8
2026-06-08 • via Nuitee
S
Silvia • solo_traveller • it
10
Pros:

La posizione è ottima, l'hotel è moderno, pulito e confortevole. Staff efficiente e cortese.

2026-06-07 • via Nuitee