SureStay Hotel by Best Western Santa Cruz

Hotels
•
SureStay Hotel by Best Western
6.5 (628 reviews)
516 Water Street , Santa Cruz , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Budget-friendly
Cons:
Dirty floors
Rude service
Poor room quality

Categories

Cleanliness
4.46
Several reviews mentioned dirty floors and plumbing issues, impacting the perception of cleanliness.
Service
6.93
Mixed reviews; some praised the friendliness of staff, while others reported rudeness.
Location
8.47
The location was frequently praised for its convenience.
Room Quality
4.42
Negative mentions of smoke smell, dirty conditions, and poor room maintenance affected the rating.
Amenities
6.95
Basic amenities available; some positive mentions of the coffee machine.
Value for Money
8.41
Perceived value for the price is noted positively, especially for budget travelers.
Food and Beverage
5.46
Limited breakfast options were mentioned, affecting overall satisfaction.
Overall Experience
6.93
Experience is varied; good for budget-friendly options but significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:20

Property Description

Convenient Location
Situated in Downtown Santa Cruz, our hotel is just a short stroll away from an array of shops and dining options, perfect for exploring the vibrant neighborhood.

Comfortable Accommodations
Experience convenience in every room with a microwave and refrigerator, ideal for late-night cravings or preparing light meals during your stay.

Great Amenities
Start your day right with a complimentary continental breakfast and catch up on the latest news with a free copy of USA Today Newspaper.

Ready to experience the perfect blend of comfort and convenience? Book your stay at SureStay Hotel by Best Western Santa Cruz now and make the most of your visit to Santa Cruz!

Important information:

A room safe fee will be charged per room, per night in addition to the taxes to be collected for each reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.5
Based on 628 reviews
Cleanliness: 4.46
Service: 6.93
Location: 8.47
Room Quality: 4.42
Amenities: 6.95
Value for Money: 8.41
Food and Beverage: 5.46
Overall Experience: 6.93
C
Chelsea • couple • us
7
2026-05-29 • via Nuitee
R
Romero • couple • us
8
2026-05-28 • via Nuitee
P
Perla • extended_group • us
7
Pros:

I like the property the most i don't like it is they don't refunded ng 100 bucks deposit,that's pissed me off,the manager is rude

2026-05-28 • via Nuitee
J
Jason • couple • us
10
2026-05-26 • via Nuitee
K
Karina • solo_traveller • us
10
2026-05-26 • via Nuitee
B
Bryanna • extended_group • us
5
Pros:

Área tranquila

Cons:

No había shampoo ni jabón y la cafetera demasiado sucio el café era demasiado viejo que estaba duro como una piedra

2026-05-16 • via Nuitee
A
anthony • solo_traveller • us
9
2026-05-14 • via Nuitee
S
Santos • solo_traveller • us
10
Pros:

The staff was very friendly.

2026-05-12 • via Nuitee
J
Jessica • family_with_children • us
6
2026-05-11 • via Nuitee
D
Douglas • solo_traveller • us
9
2026-05-10 • via Nuitee
P
Pedro • family_with_children • us
10
2026-05-09 • via Nuitee
K
Kunal • couple • us
10
2026-05-04 • via Nuitee
K
Karen • solo_traveller • us
10
2026-04-30 • via Nuitee
D
David • couple • us
8
Nice clean Hotel with courteous staff.
Pros:

It was OK. Coffee wasn’t bad, plenty of juice and milk. Waffles and English muffins. Refills rapidly attended to.

Cons:

Everything was good!

2026-04-29 • via Nuitee
S
Simmons • family_with_children • us
10
2026-04-28 • via Nuitee
S
Sotomayor • couple • ar
7
2026-04-21 • via Nuitee
L
Lopez • solo_traveller • us
10
2026-04-17 • via Nuitee
S
Scheufler • solo_traveller • us
9
2026-04-11 • via Nuitee
Y
Yusara • family_with_children • es
4
Pros:

Desayuno pésimo

Cons:

La atención de el personal, la piscina no esta climatizada y el desayuno es malo

2026-04-05 • via Nuitee
C
Carlo • family_with_children • it
6
Pros:

Buona la posizione, vicina al centro.

Cons:

Il personale poco disponibile, la manutenzione delle camere non viene effettuata

2026-04-04 • via Nuitee