Holiday Inn Express Hotel & Suites Gainesville by IHG

Hotels
•
Holiday Inn Express
7.4 (453 reviews)
320 North Interstate 35 , Gainesville , US
+1 940-665-0505

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great, convenient location (near casino, restaurants, event venues)
Friendly and professional staff in most cases
Consistently good breakfast
Comfortable beds / good value for money
Cons:
Recurring cleanliness issues (musty smells, stained mattresses, bathrooms not fully cleaned)
Room maintenance problems (noisy AC, broken deadbolt, torn window coverings)
Amenity failures: unsafe/green pool, broken beverage machine, elevator outages
Some severe service failures (no room on arrival despite reservation, incorrect charges) and property needs renovation

Categories

Cleanliness
6.5
Mixed comments: several guests praised cleanliness and brand-standard cleaning, but multiple reports of dirty rooms, stained mattresses, musty odors, moldy shower and carpets in need of cleaning reduced the score.
Service
7.8
Generally positive: staff frequently described as friendly and professional at check-in; however, a few serious service failures (no-room-on-arrival, incorrect charges, lack of callbacks) lowered consistency.
Location
9
Consistently praised: many guests noted the convenient location near casinos, restaurants and event venues; cited as a primary reason for choosing the hotel.
Room Quality
5.8
Multiple complaints about aging rooms and maintenance: noisy AC, torn window coverings, broken deadbolt, stained mattresses and general rundown appearance; a few guests did note comfortable beds.
Amenities
6.6
Mixed: breakfast amenities are strong, but several amenity failures were noted (green/unsafe pool, broken beverage machine, nonworking elevator, humid/moldy bathrooms) which lower the score.
Value for Money
8
Several guests called the stay affordable and worth the money; perceived good value despite some maintenance and cleanliness concerns.
Food and Beverage
7.6
Breakfast frequently praised as 'great' and a highlight, though some guests reported it was out of items or that beverage machines were out of order.
Overall Experience
7.9
Overall mixed-to-positive: many guests appreciate location, friendly staff and breakfast, and would stay again; recurring cleanliness, maintenance and a few serious service incidents keep the overall experience from being higher.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Holiday Inn Express Hotel and Suites in Gainesville, Texas, is perfectly situated off Interstate 35, near Frank Buck Zoo, and just a short drive from Winstar Casino.

Comfortable Amenities
Enjoy rooms equipped with a mini refrigerator, microwave, DVD player, and video game rentals. Stay connected with free wireless Internet during your stay.

Deluxe Features
Start your day with a complimentary breakfast, take advantage of the fitness center, and unwind in the indoor swimming pool. With Gainesville Outlet Shops nearby and North Central Texas College just 2 km away, there's something for everyone at Holiday Inn Express Hotel & Suites Gainesville.

Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

7.4
Based on 453 reviews
Cleanliness: 6.5
Service: 7.8
Location: 9
Room Quality: 5.8
Amenities: 6.6
Value for Money: 8
Food and Beverage: 7.6
Overall Experience: 7.9
K
Kaluza • couple • us
7
Pros:

Location

Cons:

Could of been a bit cleaner felt like the carpet needed a good cleaning

2026-10-31 • via Nuitee
G
Gayle • solo_traveller • us
2
2026-10-21 • via Nuitee
M
Maria • couple • us
10
Staff was very friendly and rooms were very clean. Breakfast was great.
Pros:

Very clean and friendly staff

Cons:

I have no complaints.

2026-10-11 • via Nuitee
M
Michele • couple • us
10
2026-10-09 • via Nuitee
R
Rosalind • solo_traveller • us
8
2026-09-14 • via Nuitee
K
Kathryn • extended_group • us
5
Cons:

Indoor pool was toxic! Water was green! Last time we stayed there, pool was closed. I prefer closed over the danger of it being open and unsafe.

2026-09-11 • via Nuitee
S
Samantha • couple • us
9
2026-09-10 • via Nuitee
C
christie • couple • us
10
Comfortable stay at an affordable price. Incredibly clean, good breakfast. Worth the money.
Pros:

Breakfast was great and the beds were amazing!

2026-09-09 • via Nuitee
G
George • couple • us
9
Great location, clean, priced right.
Pros:

Front desk person was very professional, and helpful upon check in.

2026-09-05 • via Nuitee
K
Krystel • couple • us
1
Awful.
Pros:

Nothing I did not stay at this property because I was told that there were no rooms available in that Booking.com would refund me

Cons:

I did not stay at this property because I was told that there were no rooms available in that Booking.com would refund me

2026-09-03 • via Nuitee
A
Angie • solo_traveller • us
5
Stay was ok
Pros:

Close to the venue for our event

Cons:

Needs remodeling and upgrades

2026-08-30 • via Nuitee
G
Gary Davis Jr • solo_traveller • us
10
2026-08-30 • via Nuitee
T
Tammi • extended_group • us
1
We only slept there two nights and it was too much of a hassle to change rooms so we just delt with it but the place def
Pros:

Not much. Staff was nice

Cons:

Our room was dirty, the Ac was loud and sounded like it was going to fall apart, window coverings were torn up, mattresses were stained a gross. Our deadbolt wouldn’t lock. Bathroom looked like it had not been properly cleaned.

2026-08-29 • via Nuitee
M
M&R Gonzalez • solo_traveller • us
9
Pros:

Area is convenient to go to the casino in OK and various restaurants in walking distance

Cons:

Rooms (suites) need to be bigger

2026-08-28 • via Nuitee
J
John • couple • us
7
Floor lamp was loose and leaning and one of the plugs on the night stand light was coming out
Pros:

Room was comfortable

Cons:

Elevator was not working when we arrived.

2026-08-28 • via Nuitee
J
Juan • solo_traveller • us
8
2026-08-27 • via Nuitee
G
Gary • couple • us
8
Nice stay for a short overnight.
Pros:

Nice breakfast. Good location.

Cons:

This facility needs a face-lift renovation. Somewhat shabby right now.

2026-08-19 • via Nuitee
T
Tomas • couple • us
10
2026-08-18 • via Nuitee
T
Tamara • solo_traveller • us
10
2026-08-15 • via Nuitee
C
Caughron • extended_group • us
7
We would stay there again.
Pros:

I love Holiday Inn Expresses for their cleanliness and the breakfast.

Cons:

The room had an odor, maybe musk. I didn’t like that, but the room was clean.

2026-07-24 • via Nuitee